Human Resource Infrastructure Work Environment — Current

Human Resource, Infrastructure & Work Environment - Current Status & Developmental Plans Management Review Meeting Federation of Indian Export Organisations November 14 -15, 2011 Chennai

Human Resource – Present Position Sl No. Designation Kanpur Mumbai The issue of manpower requirement have been addressed from time to time. Northern Region 1. 2. 3. 4. Director General & CEO Deputy Director General Jt. DDG Director/Regional Director* 1 1 1 2 1 - - 1 - 2* - - 1 2 2 5 5. Joint Director 6. Deputy Director 7. Assistant Director 8. Coordinator 9. Management Executive 10. Executive Assistant 11. Sr. PA 12. Jr. Exec. Assistant 13. Jr. Assistant 14. Sr. Driver-Cum-Mechanic 15. Sr. Driver 16. Driver 17. DMO 18. Sr. Record Keeper 19. Front Office Assistant 20. Messenger 21. Messenger-cum-Driver 22. Peon-cum-Messenger * On deputation to ITC, Sharjah 4 5 3 12 2 4 2 1 1 1 45 1 2 3 2 1 1 1 1 1 3 1 2 2 4 1 1 17 1 1 1 3 1 10 1 1 4 1 1 2 1 1 1 9 1 1 2 7 9 11 21 6 9 2 2 7 3 1 3 3 2 2 1 3 2 104 Head office Western Region Southern Region Eastern Region Total Orissa Kolkata AP Hyd Bangalore Chennai Amd Delhi The process of recruitment of Director (Fin) and Director (Pub & PR) is under Total 1. Shri Jagmohan Bhanot, Chief Advisor : conduct studies undertaken by FIEO, identify infrastructure requirement of high and medium exports clusters. Liaise with State Gov. Ts, industry associations, chambers of commerce for inputs, involve FIEO in formulating Industrial and Export Policy of the States. 2. Shri Anand P Seth, Advisor (Pub) : liaise with news agencies for publication of Press Releases to increase visibility of FIEO in print and electronic media. Ensure timely publication of FIEO News. 3. . Shri Y S Garg, Chief Executive Officer, Kanpur Chapter office : In-charge of Kanpur Chapter Office

Retirement & Recognition Retirement Schedule during the next five years : S. No. Name 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13. 14. 15. Shri Ashok Kumar Shri N K Sethi Shri H C Pant Mrs Jaswinder Sohi Shri S Vijaya Kumar Shri P K Bhatia Shri N P Singh Shri V Srinivasan Shri R Asokan Shri J C Joshi Mrs Raksha Rani Shri Vipin Rohatagi Shri Chaman Lal Shri Vinod Pal Shri B D Patial 01. Designation Office DDG HO Coordinator HO Joint Director HO Coordinator HO Deputy Director HO Coordinator HO Assistant Director NR Joint Director BLR Regional Director SR Sr Drvr-cum-Mech HO Coordinator NR DMO HO Director HO Deputy Director HO HO – 11 + NR – 2 + BLR – 1 + SR – 1 = 15 Date of Retirement 30. 06. 2012 31. 05. 2013 31. 07. 2013 31. 12. 2013 31. 05. 2014 31. 08. 2014 31. 12. 2014 31. 03. 2015 31. 05. 2015 31. 07. 2015 31. 10. 2015 31. 01. 2016 31. 07. 2016 31. 10. 2016 Based on the retirement / requirement, necessary recruitment will take place from time to time. Recognition and Reward In recognition of and employee’s contribution he/she shall be rewarded at the time of retirement / resignation in the form of gift valued at @Rs. 1, 000 per year of service in the organization. Applicable to employees with min. 20 years of service

Forging Academia – Industry Relations – Provisions of Internship in FIEO ØTraining to Students (Internship in FIEO) : Head Office can take 4 students and Regional Offices (including chapter Offices) can take 2 students each, from management institutes/universities, in a year. ØBefore allocating internship to students, Divisional/Regional Head needs to submit a project report giving details of the need for interns to the DG & CEO. ØTask assigned to interns should be project based and not of a routine activity. ØThis will help interns to learn and assist FIEO with specific objective. Also help FIEO to evaluate their performance through objective appraisal. ØNo access to FIEO data base shall be provided to them nor should any confidential information be shared with them. ØInternship will be for a short duration subject to a maximum of two months and no honorarium will be payable by FIEO. So far only one student has been taken for internship.

Training to FIEO Officials : 2010 -11 & 2011 -12 The following training programmes were organised for HO/NR employees in 2010 -11 & 2011 -12 §Export Familiarization/refresher course §Basic Computer Literacy Programme §Overall Scenario on Exports §Skill Development Training Programme on Intl Business §Internal Quality Auditors Training §Advance Course on MS Excel §Seminar on Cyber Laws The following training programmes were organised for SR employees in 2010 -11 & 2011 -12 ØPersonal Effective Programme ØMDA & Foreign Trade Policy ØInternal Quality Audit Programme ØCertificate Course on International Trade ØTraining Programme on Spanish Language ØInter Personal Communication Skills ØChinese Language Training Programme ØCustomer Service Training & Advantage of Telemarketing for the Receptionist The following training programmes were organised for ER employees in 2011 -12: v. Internal Quality Audit Programme v. EDP Course The following training programmes were organised for WR employees in 2011 -12 üBasic Computer Training üWritten Communication Skills

Training to FIEO Officials - 2010 -11 and 2011 -12 Training Programme (HO/NR) Date of Training Export Familiarization/ refresher course 13. 8. 2010 FIEO Committee Room Basic computer literacy Programme 19. 8. 2010 FIEO Committee room All Staff and officers Presentation on Overall Scenario on Exports 25. 8. 2010 FIEO Committee Room All Staff and Officers Presentation on Overall Scenario on exports 14. 9. 2010 FIEO Committee Room All Staff and Officers Skill Development Training Programme on International Business 16 -18. 3. 2011 FIEO Committee Room 1. Sh. N P Singh, AD 2. Sh. P K Bhatia, Coord 3. Ms Raksha Rani, Coord. 4. Ms Jaswinder Sohi, Coord 5. Sh. N K Sethi, Coord Advance Course on MS Excel 21. 03 to 01. 04. 2011 FIEO Committee Room 1. Sh B D Patial, DD 2. Sh Sushil Kumar, AD 3. Sh B S Saxena, Coord 4. Sh V K Sharma, AD 5. Sh Sunil Dutt, Coord 6. Sh Rajesh Km, Coord 7. Mrs Sunita Tatwal, Coord 8. Sh Rakesh Kapoor Coord 9. Ms Rachna Grover, Sr PA 10. Sh. Rakesh Chand, J A Venue Name of FIEO Officials All staff and officers upto DD

An Internal Quality Auditors Training 20. 04 to 21. 4. 2011 FIEO, Niryat Bhawan Advance Course on MS Excel 21. 3 to 1. 04. 2011 FIEO Committee Room i Seminar on Cyber Laws 19. 5. 2011 FIEO, Niryat Bhawan Sh Sunil Agnhotri, Joint DDG Sh Chandranath Som, Diretor Sh Vinod Pal, Director Sh H C Pant, Joint Director Sh A P Srivastava, Joint Dir Sh Prashant Seth, DD Sh Sushil Kumar, AD Sh V K Sharma, AD Sh N P Singh, AD Sh T C Bharat, Coord Sh B S Saxena, Coord 1. Sh B D Patial, DD 2. Sh. Sushil Kumar, AD 3. Sh B S Saxena, Coord 4. Sh V K Sharma, AD 5. Sh Sunil Dutt, Coord 6. Sh Rajesh Km, Coord 7. Mrs Sunita Tatwa, Coord 8. Sh Rakesh Kapoor Coord 9. Ms Rachna Govoer, Sr PA 10. Sh. Rakesh Chand, J A 1. Sh Ashok Kumar, DDG 2. Sh Anand P Seth, DDG 3. Sh Sunil Agnihotri, Joint DDG 4. Ms Priya Safaya, Joint DDG 5. Sh C Som, Director 5. Sh Vinod Pal, Director 6. Sh A P Srivastava, JD 7. Sh H C Pant, JD 8. Sh Prashant Seth, DD 9. Sh Abhishek Tayal, DD 10. Ms Nirmala Tete, DD 11. Sh Naval Baveja, JD 12. Sh B D Patial, DD 13. Sh S Vijaya Kumar, DD 14. Ms Shivani Ratnakar, DD

Training Programme of FIEO (SR) 2010 -11 & 2011 -12 Training Programme Date of Training Venue Name of FIEO Official Personal Effective Programme MDA & Foreign Trade Policy November 2010 FIEO, SR All officials of FIEO (SR) January 2011 FIEO(SR) All officials of FIEO (SR) Internal Quality Audit Programme 16 th & 17 th May, 2011 FIEO (SR) Certificate Course on International Trade 30 th & 31 st May, 2011 Training Programme on Spanish Language Course 5 -weeks Programme from 1 st October, 2011 Spanish Language Course - IInd Session Inter Personal Communication Skills Chinese Language Training Programme Customer Service Training & Advantage of Telemarketing for the Receptionist November 2011 Mrs Santhi, Joint Director December 2011 All staff members December 2011 Shri N Viswanathan, AD February 2012 Mrs Sasi Renuka, Front Office Assistant Shri K Unnikrishnan, Director Mrs Santhi, Joint Director Shri N Viswanathan, Coord Mrs P Vijaya Lakshmi, Coord Mrs Selvanayagi, Coord

Training Programme of FIEO (ER) 2011 -12 Training Programme Internal Quality Audit Programme Training in EDP Course Date of Training 29 th August 2011 till 9 th November 2011 Name of FIEO Official FIEO (ER) - Venue All officials of FIEO (ER) Training Programme of FIEO (WR) 2011 - 2012 Training Programme– Date of Training Venue Basic Computer Training - FIEO(WR) Training in Written Communication Skills - FIEO (WR) Name of FIEO Official Mr Milind Shikre, Jr Exe Assistant Mr Aatish Chavan , Messenger-cum-Driver Mr Sohan Singh Sr. Driver-cum-Mechanic Ms Manisha Bathina, Executive Assistant Ms Annie Shikhare, Jr. Assistant

Performance Linked Incentive ü From 2012 performance linked incentive will be introduced in place of annual increment ü Employees efficient and prompt in delivering work / services compared to those who do not perform shall be rewarded suitably. ü Will be motivational for employees to deliver their best Employees may submit their suggestions to HO.

Infrastructure ØAttempts are being made to provide best possible infrastructure to the employees. ØMust be used with care. ØFollowing habits may be developed and ensured by the Regional/Chapter Heads: v. Turn off the light(s) while leaving seat v PC / Laptops / Printers be switched off when not in use for longer period v. Telephone may be used when it is very essential v. Use of internet may be encouraged Suggestions please…………….

Recreation – Channel to ease stress ØHO/NR has been provided with three carom boards, two chess boards and one table tennis board with kit. ØEmployees can play during lunch break. ØFacility is not to be extended to any outsider. The initiative has helped to develop team spirit amongst the employees. The Regional / Chapter Offices may like to take such initiative.

RECEPTION - Mirror of the organisation ü Ambience must be suitable to appreciable business standards – lighting, cooling, cleanliness, free from unwanted items etc. ü Should not be left unattended any time during the day. ü All outside calls need to be attended, preferably at the first bell, with proper welcome message. And, while transferring calls to the concerned official should brief the official about the requirement of the caller for better service. ü Regular inspection needs to be carried out by Regional/ Chapter Heads ü Receptionist should maintain slips – “when you were out”. ü Receptionist should be aware of FIEO’s events, membership etc. ü Receptionist should market FIEO’s events during free time, on target basis, say at least 15 calls to members / nonmembers with proper records

PAPERLESS OFFICE – Contribution to the environment Ø Seek approval through e-mail and it shall hold good / valid for office records. Original note may only be sent for financial approvals & where it is very essential. Ø For marketing FIEO events, only email may be sent and printed / photocopied circular may be avoided. Ø Correspondence with Government departments / agencies like Deptt. of Commerce, DGFT, Licensing Offices, Customs & Excise Departments, RBI, etc. should be made via e-mail. Additional Benefits: i) Fast & easy retrieval of documents. ii) Save space. iii) Save money. Suggestions for more options to make the office paperless…

Study Cell Objective – üIncrease exports ücreate seamless connectivity from industrial clusters to ports and airports A Study Cell has been created in FIEO at the instance of Department of Commerce to undertake Study on Industrial Clusters & Emerging Ports. Officials from Head Office have been conducting study in coordination with Regional Offices.

FIEO Employees Welfare Fund v Objective: provide support to permanent employees during financial hardship v. Fund may be created w. e. f. January, 2012 v Uniform contribution by permanent employees say 1% of gross salary or as may be decided v. Fund may be utilized by permanent employees or nominees in case of exigencies v A Committee of 3 or 4 officials may be formed with one official from the affected employee office to finalize the amount for disbursement v. A nominal interest may be charged v. The fund may be parked in any nationalized bank Suggestions are welcome…. . Based on feedback a detailed proposal will be worked out.

Thank you all