HP Software Universe Training Session Title Leveraging HP

HP Software Universe Training Session Title: Leveraging HP Operations Orchestration to drive business value through integrations, compliance and operational automation. Speaker: Jake Burman

Agenda • • Introduction Training Exploring the Use Cases Advanced Techniques

Introduction • Overview • Use Cases • Review out of box workflow and integrations • Review out of box Reporting

What is Run Book Automation? (or IT Process Automation) Run-book automation tools orchestrate the automation of IT operations management processes, unifying the communication of the underlying, supporting, IT management tools in support of the process. David Williams, Gartner

Current automation systems don’t meet today’s business requirements Release Managers Compliance Managers Source Control Monitoring Unix System Administrators Networking Engineers Windows System Administrators Networking Administrator s Billing Operation Centers Order Management Financials Storage Administrators Ticketing CRM Remote offices Data Center Business Demands Business Service performance, availability and agility Today’s Challenge • Lacks knowledge about Business Services – Cannot verify change impact, High MTTR • Manually coordinated processes across systems and teams – High latency & error prone processes • Disparate tools and manual scripts for process and change execution – Not scalable or efficient

HP Operations Orchestration Automates manual and error-prone IT management processes by unifying traditionally siloed IT systems and teams. Business Service Automation BSM ITSM Operations Orchestration Live Network IT teams IT systems Client Automation Network Server Storage Automation Service Automation Visualizer Help desk/ change requests Monitoring events & alerts Service Automation Reporter Universal CMDB

Use Cases Alert/Incident Resolution Empower frontline, reduce MTTR Change/Configuration Management Orchestrate change management, integrated with existing tools Repetitive Maintenance Tasks Perform server and service restarts, log file analysis, etc. Tools & Process Integration End to end process automation across all monitoring, ticketing tools Reporting & Auditing Detailed audit trail for compliance and ITIL incident/problem management Rapid Triage For High Volume Alerts Eliminate false alerts, self-heal systems with simple errors (restarts etc. ) Automated Triage and Troubleshooting Automatically gather data across servers and applications, supply to Tier 2/3 support for further action

Use Cases continued Guided Diagnostics and Troubleshooting Wizard-based web UI takes NOC operator through troubleshooting processes step-by-step Proactive Health Checks across Infrastructure Automated scheduled health checks spot problems before customer impact Reporting & Analysis For Problem Management Dynamic drill down based on incidents or ITIL configuration items Release Management, Promote to Production Orchestrate provisioning needs for business applications across lifecycle Virtualization Management Provision, patch, manage clusters of virtual servers Role-based access Empower frontline while maintaining security controls Point to point integrations Integrate disparate systems management tools and processes

Use case sample - Incident Management ITIL/Incident and Problem Process View: 1 Identify Service performance degradation 2 Troubleshoot problem to isolate rootcause 3 4 Identify changes to be implemented Create TT/RFC to implement change 5 Implement change and close RFC But multiple, disparate systems and manually coordinated hand-offs increase administrative cost and risk to service availability: Monitoring System Result Automation System Ticketing System Increased escalations: loss of skilled labor productivity Longer diagnosis and resolution times/higher MTTR 16

Use case sample - Demo 1. Unauthorized change detected – incident logged in Network Node Manager 2. Context-sensitive run book launched to remediate network fault 3. Operations Orchestration automatically acknowledges event and runs a process flow 4. Operations Orchestration automatically opens trouble ticket with alert details and updates Network Node Manager 5. Network Automation (NA) performs remediation to rollback change 6. Operations Orchestration receives success validation from NA, closes ticket and incident 10 1 3/17/2018 Benefits • Reduce mean time to resolution/improve service quality • Reduce administrative cost and maximize productivity • Coordinate hand-offs and information sharing across silos for efficiency and visibility

OUT OF BOX CONTENT

Out of box Diagnostics

Dashboard

Training • Creating your first flow • Flow Basics • Versioning/Scheduling/System variables • Reporting

EXERCISE 1: CENTRAL TUTORIAL

Central Tutorial

Central Tutorial

Central Tutorial

Central Tutorial

Central Tutorial

Central Tutorial

Central Tutorial

Central Tutorial

Central Tutorial

Central Tutorial

Central Tutorial

Central Tutorial

Central Tutorial

Central Tutorial Exercise complete.

EXERCISE 2: INSTALLING STUDIO

Installing Studio

Installing Studio

Installing Studio Key information: • Do not start multiple instances of Studio on the same computer, using multiple remote desktop programs from other computers, whether you log in as the same user or as different users. Doing so can result in data corruption and/or loss, or can cause unexpected behavior in Studio, including crashes. • Do not connect to the public repository for the same installation of Central when logged in to two different instances of Studio as the same user. If you do, the user’s workspace in the repository can become corrupted. This can also occur when Central is clustered.

Installing Studio Exercise complete.

EXERCISE 3: STUDIO AT A GLANCE

Studio at a glance

Studio at a glance Repository Pane Library folder Configuration folder

Studio at a glance Repository Pane

Studio at a glance Repository Pane

Studio at a glance My Changes / Checkouts Pane

Studio at a glance Authoring Pane

Studio at a glance Authoring Pane toolbar

Studio at a glance Step palette

Studio at a glance View options palette

Studio at a glance flow diagram

Studio at a glance Bookmarks pane

Studio at a glance Bookmarks pane

Studio at a glance Object properties sheets

Studio at a glance Exercise complete.

FLOW BASICS

Flow parts

Input and Output

Flow variables

Transitions and Responses

Key Utility Operations

VERSIONING / SCHEDULING / SYSTEM VARIABLES

REPORTING

Exploring the Use Cases • Automating 2 nd Level tasks • Seamless Integrations • Securing rights to production systems

AUTOMATING 2 ND LEVEL TASKS

INTEGRATIONS

SECURING RIGHTS TO PRODUCTION SYSTEMS

TIPS AND TRICKS

CUSTOM RAS OPERATION