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HP Office. Jet G Series G-Series Hardware Service Training John Shannon Technical Marketing Engineer HP Office. Jet G Series G-Series Hardware Service Training John Shannon Technical Marketing Engineer Ai. O Customer Satisfaction San Diego Telnet 655 -4626

HP Office. Jet G Series Agenda - Questions What is it? How is it HP Office. Jet G Series Agenda - Questions What is it? How is it made? How do you operate it? Why does it work? How do you determine if it works? How do you keep it running?

HP Office. Jet G Series What is the G-series? Lab Project Name “Avalon” Flatbed HP Office. Jet G Series What is the G-series? Lab Project Name “Avalon” Flatbed All-in-One/Copier Device Highly Leveraged Replacement for the R-Series Four Major Configurations Color Copier - Copy Only G 55 - Print/Scan/Copy G 85 - Print/Scan/Copy/Fax G 95 - Print/Scan/Copy/Fax+ (Network & Duplex)

HP Office. Jet G Series Target Customer • Full Time Home Office • Small HP Office. Jet G Series Target Customer • Full Time Home Office • Small Offices Outside the Home • Customer Needs Full Features and Top Performance

HP Office. Jet G Series Differences/Similarities to R-Series • More Sophisticated SW • Windows HP Office. Jet G Series Differences/Similarities to R-Series • More Sophisticated SW • Windows 95/98/NT 4. 0 (SP 3 or higher) and Windows 2000 • Parallel and USB Connectivity • New Control Panel User Interface • Jet. Direct 170 X Network Connectivity & Duplex Printing* *Both standard on G 95, and optional on others.

HP Office. Jet G Series Differences/Similarities to R-Series • Color Fax (G 85/G 95) HP Office. Jet G Series Differences/Similarities to R-Series • Color Fax (G 85/G 95) • Integrated LIU • New Fax Module • New Scan Module • New Print Mechanism (Desk. Jet 970 Series) • New External Plastic Pieces

HP Office. Jet G Series “G-Series” Family HP Office. Jet G Series “G-Series” Family

HP Office. Jet G Series What Goes in the Box? • Phone Cord (country HP Office. Jet G Series What Goes in the Box? • Phone Cord (country specific) • Power Module (auto-ranging) • Power Cord (country specific) • IEEE-1284 Parallel Cable (No USB) • Print Cartridges (one black/one color) • Localization Kit (country specific) - Users Guide & 3 rd Party SW • Setup Guide (country specific)

HP Office. Jet G Series Print Cartridges in the Box HP Office. Jet G Series Print Cartridges in the Box

HP Office. Jet G Series G-Series Family Completion Process Production (IPG-AO) Postponement/Differentiation (DC) Single HP Office. Jet G Series G-Series Family Completion Process Production (IPG-AO) Postponement/Differentiation (DC) Single FPU coming off end of line (C 6734 A-001) èBasic configuration (Fax Keyboard, No Fax Module or LIU, No Corner Cover) èShipped in bulk-pack configuration to DCs worldwide è Configure for Required SKU è Localization(DC) Add localization materials, packaging è C 6736 A (OJ G 55) C 6738 A (OJ G 55 xi) Single FPU (C 6734 A-001) C 6737 A (OJ G 85) Configuration Required “Magic Box” Configuration èRemove Fax Keys (Non-Fax Units) èFax Module (Fax Units) èLIU (Fax Units) èCorner Cover + Screw èADF or Document Lid Badge èControl Panel Bezel èI/O Cover (Copier) èTelecom Label è C 6739 A (OJ G 85 xi) C 6740 A (OJ G 95) C 6743 A (CC 180) C 6744 A (CC 280) C 6741 A (CC 190) C 6742 A (CC 290) Box Contents èUser’s Guide èIEEE Cable èHP / 3 rd Party Software CD èFax Speed Dial Label Kit èSetup Poster èPower Cord èPower Supply Box èInk Cartridges èDuplexer (G 95) èJet Direct Box (G 95) èLegal Tray C 67 XXA #XXX

HP Office. Jet G Series Magic Box Setting Derivative Promotion 1 G 55/G 85 HP Office. Jet G Series Magic Box Setting Derivative Promotion 1 G 55/G 85 Fax Module 2 G 55 xi/G 85 xi Fax Module 3 CC 190/CC 290 ADF 4 CC 180/280 ADF 5 G 95 N/A

HP Office. Jet G Series ADFO (Woodland) ADF B ulk Pa ck Distribution Strategy HP Office. Jet G Series ADFO (Woodland) ADF B ulk Pa ck Distribution Strategy PDE ack lk P F Bu AD ulk FPU B ulk Pa ADF FP UB ck Pa c k Bul FP Pa U Bu ck lk k. P ack AHMO APDO Distribution Centers Receive Bulk Pack FPU Complete Unit l Convert Unit to Appropriate SKU l Box and Localize l. Ship to Customer l l Planstrat. ppt

Office. Jet G-Series (5 Options) HP - Amo. DF Supported Options -Office. Jet G Office. Jet G-Series (5 Options) HP - Amo. DF Supported Options -Office. Jet G Series Planstrat. ppt

HP Office. Jet G Series - PDE Supported Options Office. Jet G-Series (26 Options) HP Office. Jet G Series - PDE Supported Options Office. Jet G-Series (26 Options)

HP Office. Jet G Series - PDE Supported Options Office. Jet G-Series HP Office. Jet G Series - PDE Supported Options Office. Jet G-Series

HP Office. Jet G Series - PDE Supported Options Office. Jet G-Series HP Office. Jet G Series - PDE Supported Options Office. Jet G-Series

HP Office. Jet G Series - PDE Supported Options Office. Jet G-Series HP Office. Jet G Series - PDE Supported Options Office. Jet G-Series

HP Office. Jet G Series - APDO Supported Options Office. Jet G-Series (9 Options) HP Office. Jet G Series - APDO Supported Options Office. Jet G-Series (9 Options)

HP Office. Jet G Series - APDO Supported Options Office. Jet G-Series HP Office. Jet G Series - APDO Supported Options Office. Jet G-Series

HP Office. Jet G Series Physical Characteristics HP Office. Jet G Series Physical Characteristics

HP Office. Jet G Series Warranty Details • 1 Year Limited Hardware Warranty EPUD HP Office. Jet G Series Warranty Details • 1 Year Limited Hardware Warranty EPUD 6 where possible (RRR) • 1 Year Technical Support • 90 Day Software Media Warranty • Support pack # H 5467 A/E (USA)

HP Office. Jet G Series Customer Installation • Step-by-Step - Large Setup Sheet • HP Office. Jet G Series Customer Installation • Step-by-Step - Large Setup Sheet • Country and Language Selection Process • Pen Alignment Required

HP Office. Jet G Series General Hardware Overview • Print Mechanism • Power Module HP Office. Jet G Series General Hardware Overview • Print Mechanism • Power Module • IEEE-1284 parallel I/O • Line Interface Unit (LIU)

HP Office. Jet G Series Line Interface Units HP Office. Jet G Series Line Interface Units

HP Office. Jet G Series Front Panel User Menu • Menu Navigation and Selection HP Office. Jet G Series Front Panel User Menu • Menu Navigation and Selection • Speed Dial Setup • Copy Setup • Basic Fax Setup • Fax Functions • Advance Fax Setup • Print Reports • Maintenance

HP Office. Jet G Series Front Panel Details • General Button Layout • 2 HP Office. Jet G Series Front Panel Details • General Button Layout • 2 -line LCD • New Scan / Copy Buttons • New Fax Resolution Button • Non-Sticky Selections

HP Office. Jet G Series HP Office. Jet G Series

HP Office. Jet G Series LAB #1 USING THE FRONT PANEL HP Office. Jet G Series LAB #1 USING THE FRONT PANEL

HP Office. Jet G Series Power Off/On Resets HP Office. Jet G Series Power Off/On Resets

HP Office. Jet G Series Ready State Button Presses HP Office. Jet G Series Ready State Button Presses

HP Office. Jet G Series Ready State Button Presses HP Office. Jet G Series Ready State Button Presses

HP Office. Jet G Series Ready State Button Presses HP Office. Jet G Series Ready State Button Presses

HP Office. Jet G Series Specialty Settings • The Power Save Mode (Standby) time HP Office. Jet G Series Specialty Settings • The Power Save Mode (Standby) time can be changed from the Maintenance Menu. • 2400 dpi printing can be set from the print menu.

HP Office. Jet G Series Service Menu The Service Menu : • Displays Firmware HP Office. Jet G Series Service Menu The Service Menu : • Displays Firmware Revision • Provides Access to Parameter Values • Enter/Change Serial Number

HP Office. Jet G Series Service Menu The Service Menu : • Set All HP Office. Jet G Series Service Menu The Service Menu : • Set All Country Parameters • Set Language • Reports Menu

HP Office. Jet G Series Service Menu The Service Menu : • Display LIU HP Office. Jet G Series Service Menu The Service Menu : • Display LIU Type • Display PCA Revision • Display Last Error Code

HP Office. Jet G Series Service Menu cont. The Service Menu : • Display HP Office. Jet G Series Service Menu cont. The Service Menu : • Display Service ID • Continuous ASF Pick

HP Office. Jet G Series Service Menu cont. The Service Menu : • Test HP Office. Jet G Series Service Menu cont. The Service Menu : • Test Carriage • Test Paper • Test Service

HP Office. Jet G Series Service Menu cont. Test Sensors Default Value 0 0 HP Office. Jet G Series Service Menu cont. Test Sensors Default Value 0 0 1 Sensor Aspect D = Pen access door sensor L = ADF document loaded sensor E = ADF trailing edge sensor P = Top and End of Page Sensor (OOPS) W = ADF width/landscape sensor

HP Office. Jet G Series Service Menu cont. The Service Menu : • Test HP Office. Jet G Series Service Menu cont. The Service Menu : • Test LEDs • Test LCD.

HP Office. Jet G Series Service Menu - Reports • Extended Self-Test • Proves HP Office. Jet G Series Service Menu - Reports • Extended Self-Test • Proves Electro-Mechanical Functionality • Indicates Connectivity and Configuration • Demonstrates Printing and Alignment • Lists Page Count, Model, Serial Number, and Service ID

HP Office. Jet G Series Service Menu - Reports • Configuration Report • A HP Office. Jet G Series Service Menu - Reports • Configuration Report • A Four-Page Report Listing All Valid Configuration Parameters -Parameter Number -Brief Parameter Description -Current Value (Country Specific)

HP Office. Jet G Series Service Menu - Reports • Fax Trace Report • HP Office. Jet G Series Service Menu - Reports • Fax Trace Report • Details T 30 Communication History • Each Protocol Event Includes: -Event Timing -Event Direction (<- received, -> sent) -Power of signal (d. Bm) -T 30 Event Name (acronym) -Data String Sent

HP Office. Jet G Series Service Menu - Reports • Counter Report • Lists HP Office. Jet G Series Service Menu - Reports • Counter Report • Lists All Tracked Events. • Usage Data Examined For Required Proactive Repair or Refurbishment. • A Full Reset Sets Most Counters to Zero.

HP Office. Jet G Series Regulatory Menu • Transmit Test • Monitor Test • HP Office. Jet G Series Regulatory Menu • Transmit Test • Monitor Test • Ring Detection and Cadence, CNG Detection, Signal Power and Telset Loop Current • LIU Test

HP Office. Jet G Series LAB #2 USING THE FIRMWARE TOOLS HP Office. Jet G Series LAB #2 USING THE FIRMWARE TOOLS

HP Office. Jet G Series Theory of Operation • Print Mechanism • Automatic Document HP Office. Jet G Series Theory of Operation • Print Mechanism • Automatic Document Feeder (ADF) • Scanner • Operation How Sensors Work

HP Office. Jet G Series Print Mechanism • Comparison to R-Series • Similar Service HP Office. Jet G Series Print Mechanism • Comparison to R-Series • Similar Service Station • No ZASSA • Improved Precision • Improved Print Quality • Automatic Pen Alignment

HP Office. Jet G Series Print Mechanism • Near Identical to Desk. Jet 970 HP Office. Jet G Series Print Mechanism • Near Identical to Desk. Jet 970 Basic DJ 970 Printer G-Series Mech - Case Parts (Cheeks) - Main PCA (vertical mount) - Internal Power Supply - Combo Cable - Output Cover (no tongue) - Case Parts (Cheeks) - Combo Cable - Output Cover* (tongue) - Interconnect PCA - Gear Guard* Common Denominator * Being Backwards Leveraged into DJ 970

HP Office. Jet G Series Pen Calibration Black Warmup TOE Find Black Bidirectional Color HP Office. Jet G Series Pen Calibration Black Warmup TOE Find Black Bidirectional Color Bidirectional Pen to Pen Primary Vertical Secondary Vertical All

HP Office. Jet G Series Print Mechanism - 3 Motors • 2 DC Servo HP Office. Jet G Series Print Mechanism - 3 Motors • 2 DC Servo Motors • Pen Carriage • Paper Advance • 1 Stepper Motor • Service Station

HP Office. Jet G Series Automatic Document Feeder • Near Identical to R-Series • HP Office. Jet G Series Automatic Document Feeder • Near Identical to R-Series • 3 Sensors • 2 Stepper Motors • Important PCA Jumper

HP Office. Jet G Series ADF PCB Jumper Pins 3 & 4 ONLY! HP Office. Jet G Series ADF PCB Jumper Pins 3 & 4 ONLY!

HP Office. Jet G Series Scanner Improvements R-Series G-Series “Sandy” “Piglet” HP Office. Jet G Series Scanner Improvements R-Series G-Series “Sandy” “Piglet”

HP Office. Jet G Series How the Sensors Work HP Office. Jet G Series How the Sensors Work

HP Office. Jet G Series LAB #3 PART AND ASSEMBLY IDENTIFICATION HP Office. Jet G Series LAB #3 PART AND ASSEMBLY IDENTIFICATION

HP Office. Jet G Series Customer Replaceable Parts Power Adapter: Broadway Cleanout Assy Cover-I/O HP Office. Jet G Series Customer Replaceable Parts Power Adapter: Broadway Cleanout Assy Cover-I/O Connector Ay-Document Cover Copier Assy-Pad Foam Assy, ADF Assy-LIU-AFAX-USA Ay-FAX Module Ay-Extender-Input Ay-Extender-Output Ay-Input Drawer, Business Ay-Legal Tray Label-One-Touch Assy Cable-Centronics Duplexer Jet Direct 170 X 0950 -2880 C 6426 -60038 C 6734 -40028 C 6736 -60018 C 6741 -60014 C 6680 -60028 C 6757 -60001 C 6735 -60009 C 6735 -60001 C 6682 -60022 C 6682 -60021 C 6429 -60156 C 6682 -60017 C 6735 -60013 C 6680 -80003 C 6426 -60033 J 3258 -61011 (All Bezels & All Plaques ) e. g. Bezel, English -G 55 xi -G 85 xi -G 95 -CC 180 -CC 190 -CC 280 -CC 290 C 6736 -60001 C 6738 -60001 C 6737 -60001 C 6740 -60001 C 6741 -60001 Bezel, French -G 55 C 6736 -60002 -G 55 xi C 6738 -60002 -G 85 C 6737 -60002 -G 85 xi C 6737 -60002 -G 95 C 6740 -60002 -CC 180 -CC 190 -CC 280 -CC 290 C 6741 -60002 Badge, English -G 55 xi -G 85 xi -G 95 -CC 180 -CC 190 -CC 280 -CC 290 C 6736 -60001 C 6738 -60001 C 6737 -60001 C 6740 -60001 C 6741 -60001 Badge, French -G 55 xi -G 85 xi -G 95 -CC 180 -CC 190 -CC 280 -CC 290 C 6736 -60002 C 6738 -60002 C 6737 -60002 C 6740 -60002 C 6741 -60002 (Camelot Only)

HP Office. Jet G Series Troubleshooting • Paper Pick and Feed Problems • Fax HP Office. Jet G Series Troubleshooting • Paper Pick and Feed Problems • Fax Error Codes • System Error Codes

HP Office. Jet G Series System Error Codes HP Office. Jet G Series System Error Codes

HP Office. Jet G Series Troubleshooting • Sensor problems • Scanner problems • ISDN/PBX HP Office. Jet G Series Troubleshooting • Sensor problems • Scanner problems • ISDN/PBX • Parameters and other stuff

HP Office. Jet G Series New Parameters HP Office. Jet G Series New Parameters

New Parameters HP Office. Jet G Series New Parameters HP Office. Jet G Series

HP Office. Jet G Series Questions & Answers HP Office. Jet G Series Questions & Answers

HP Office. Jet G Series - Distribution Schedule by Region - HP Office. Jet G Series - Distribution Schedule by Region -