HP Direct An Overview of Direct Purchasing Methods

HP Direct: An Overview of Direct Purchasing Methods Available to HP Pro. Liant Customers Leigh Moore Hewlett Packard leigh. moore@hp. com

Today’s Agenda • • Introduction What is direct Why buy from hp Offerings Ways to buy from hp Fulfillment capabilities Customer benefits

What is Direct with HP? • A customer relationship providing products and solutions with a single source of accountability • Closer relationship with hp; single source of accountability for: • • Customer satisfaction Predictable delivery Product lifecycle management Turnkey projects • Single source for complete solutions • Breadth & depth of product offerings for total IT solutions • Custom configurations • Industry standard architecture • Service & support

Benefits of Direct • HP enables you to adapt, conserve and respond • Closer relationship with hp providing a single source of accountability backed by extensive support teams • Offerings to assist in the planning, design, implementation, management and support of your system or solution • Choose the way you prefer to buy from hp, from on-line methods including your own extranet to account managers or call centers • Use hp’s direct model for one-touch fulfillment

What HP Direct Offers Plan Design • Application & infrastructure architecture • Discovery & documentation • Design statement of work • Roles & responsibilities • Implementation & execution • Total cost of ownership planning • Availability review • Assessment services • Network design Implement Manage Support • Program management • End-to-end order management • Statement of work • Staging and integration • Installation & start-up • Technology migrations • Solutions integration • Financing services • Warranty packaged services • Integrated hardware & software support • Program management • Forecasting • Service level agreement measurement & reporting • Business critical support • Financial asset management • Insurance services • Management services • Asset recovery & disposition Support throughout the solution lifecycle

Ways to buy Direct from HP HP. com Business to Business • One easy-access website • Customer integration program Customer Account manager Call center

Shop, Buy, Support

HP. com Business to Business • An efficient e. Business resource that connects you and hp: all the tools you need from one quick easy-access site – – Hosted online buying tools Collaboration tools Online support Order status and order reporting – Product information – Account team contact information • Business to business integration program – Solution that maximizes the ROI of your internal eprocurement application by integrating hp products, services and solutions directly into your online purchasing system (such as Ariba or SAP), leveraging your existing business processes. questions: call or e-mail 800 -607 -3567 e. Businesssupport@hp. com

Account Manager • • Provide the initial engagement with you and are there to be your advocate within hp Analyze your needs and assist in system planning in conjunction with solutions architects, client services, and hp services • Manage the relationship with you to ensure customer satisfaction, assist with resolving issues, and facilitate future direct sales • Account managers continuously work with the hp client services team who provide world class customer service and end-to-end order management

Direct Call Centers • Communication – Staffed from 7 am to 7 pm central time – Review email hourly, review faxes and voicemail every 1/2 hour, with a returned response within 4 business hours • Quote and Configuration – Generate quotes within 4 hours of request receipt. If complex quote, may take up to 8 hours • Dedicated Support Contact – Client service representative – Client service team – Solution architect for complex solutions

High Capability Model with Lead Time Servers Pick, Pack & Ship Unit Volume LT 2 -4 Days Rack Integration Servers, Storage and Racks Configure to Order LT 4 -6 Days Product Integration Configuration 3 rd party HW / SW Image Management Asset tagging Turnkey fulfillment Engineered solutions A-la-cart ordering Unique SKUs LT based on Complexity Low = 7 days Med = 10 days High = 14 days LT based on complexity and uniqueness— (Complexity primarily determined by density of the solution and degree of customization) Typically 14+ days Value implementation services available Solution Integration Product integration at rack level Cable management Solution Testing Low All solution integration Clustering and extended testing Solution Modeling All solution testing / Super Computers Low Product / Solution Complexity High

You Choose Complete Integrated Solutions Pick, Pack & Ship • Standard hardware and software offerings off the shelf • Server and rack solutions from a single custom-configured order to a data center roll-out & clustered solutions

Direct Fulfillment Capabilities • • • All HP Hardware including, desktops, notebooks, handhelds, servers, storage and networking products software, & third party add-on integration Custom configurations Cable management Image management Industry leading standard testing Customer defined, turnkey, and cluster solution testing Asset tagging, custom labeling, packaging, & shipping Direct ship Ship fully integrated rack solutions Services to include: – Call center support /order tracking – Installation – Integration with other platforms – On-site engineering – Warranty packaged services

Full Spectrum of IT Solution Fulfillment Capabilities to meet your Specific Requirements Customer orders direct Build manufacturing Customer tracks order end-to-end Test Direct ship customer

Build Integrated solutions of enterprise hardware and software What • Configure enterprise hardware, software, or hp qualified third party add-in’s into a custom integrated rack solution • Custom server configurations – A server configuration with incremental components and/or software per your specifications

Build Integrated solutions of enterprise hardware and software Differentiators • • Lock down configurations – ability to perform component and firmware revision control Image management – Image design and qualification – Image modification and replication – Proactive image monitoring – Image technology assessment – Image verification & certification testing

Build Integrated solutions of enterprise hardware and software Differentiators • Cable management – Utilize hp’s skills & labor to free up internal resources – Match your data center cabling and aesthetic requirements – Plan to ensure proper air flow and optimal fault tolerance – Allows improved accessibility for upgrades & repair

Build Integrated solutions of enterprise hardware and software Quality • Define and document your intent through coordinated communications with – – • *In Houston Site You, the customer Account team Solution architect Customer focused teams within the factory – Services expert ISO 9001: 2000 certified* • Committed to using consistent & documented processes and continuous improvement

Test Integrity of system based upon your needs What • All units & solutions are 100% functionally tested • Validation of hardware integrity, interconnects and applications • Industry leading, high quality standard testing practices

Test Integrity of system based upon your needs Differentiators • Cluster solution testing – Take large quantities of hardware, layer different applications (Linux, Oracle, Microsoft, SAP), and test as a single solution – Full spectrum of testing in-house Quality • • • Customer remote access capabilities to participate in testing Stringent volume and stress tests tailored to the engineering design parameters to ensure the highest level of quality and performance Every unit is tested as a mission critical system

Direct Ship To Protect Your Investment What • Ability to ship direct to your sites • Standardizing on the highest quality in packaging and delivery Differentiators • Rack design – Structural integrity enables hp to ship complete integrated solutions • Packaging – Utilize shock pallets and triple wall pack (international specifications) on every shipment – Master packing – Over packing • Customer asset tagging and labeling

Direct Ship To Protect Your Investment Quality • HP qualifies and trains carriers to transport integrated solutions • HP matches carrier capabilities to your needs or challenges

Next Steps Customer HP account manager • Engage with an hp account manager as your single point of contact Client Engagement • HP account manager completes the set-up form for direct and engages with solution architects 1 -877 -725 -3234 Procurement Solution Architects • Robust resource teams assist in your system planning for complex engagements • Teams recommend a direct buying and fulfillment method based upon your needs 1 -800 -535 -2563 Client Services HP Services Network Integrators Product Specialist Application Specialists Technical Specialists Fulfillment Engagement System Integrators • Dedicated client services teams assist in customer service and your day-to-day order management

HP Global Direct for Global Customers Available in 114 Countries and Geographical Entities – Global products and pricing – Global product customization services – Global online procurement tools and services, including global order history reporting – Global financing options – Onsite services – Software licensing management services – Global warranty and support – Order management and fulfillment services – Global account management