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How to look after your computer and keep it safe Shop 1/89 Mulga Rd Oatley, NSW, 2223 Phone: 1800 753 991 Local Calls: 9579 3301 Email: oatley@reliablecomputers. com. au www. reliablecomputers. com. au
Main Computer with Processor, Hard Disk etc. Screen Speaker Keyboard Monitor Mouse Shop 1/89 Mulga Rd, Oatley, NSW, 2223 Phone: 1800 753 991 Local Calls: 9579 3301 Microphone Email: oatley@reliablecomputers. com. au www. reliablecomputers. com. au
LCD Monitor • Do not touch the screen by pointing at items you see and do not attach items to the screen • Turn off the screen prior to cleaning it • Spray mild window cleaner onto a soft cloth • Do not spray the cleaner directly onto the screen • Do not use paper towels
Cables • Avoid pulling, over bending or putting stress on your cables • Avoid putting objects on top of the wires • Always disconnect cords by grasping the plug, not the cord • Keep your cables tidy, cables that are tangled up can cause interference and slow data transfer rates down
Your Computer Case • Turn power off before cleaning the case • Use standard household cleaner for the computer case • Once a month take off the cover and gently blow off dust • Always disconnect the power cord by grasping the plug- not the cord
Surge Protectors • Use a surge protector to protect electronic devices from power surges • A Surge Protector will protect your computer from most power surges • To be safe, never use your computer during a storm. Unplug the power cord at the wall
CD-ROM Drives • Always use the button to open and close the drive • Do not use compressed air to clean CD, DVD or Zip drives
CDs and DVDs • Use a soft cotton cloth • Wipe against the tracks starting from the middle and wiping outwards • Never wipe with the tracks • Water with soap or rubbing alcohol
Keyboard • Do not eat or drink near your keyboard unless you would like to get a new one! • Unplug your keyboard before cleaning it • Spray Windex onto cloth, not onto the keyboard • Blow off dust using compressed air or a fine brush
Mouse Care • To clean the mouse apply a window cleaner to a cloth and wipe the mouse with it • If necessary, dust off particles on the optical light area with a fine brush or blow it off • Using a mouse pad makes the mouse work more precisely and can be better for your health
Installing Software • Back up your important data first • Do not use illegally copied, pirated software or cracks to avoid having to pay for the software (cracks often contain Malware) • Be sure to reboot after each program is installed • Test your computer for problems before installing another program
Anti Virus and Malware Protection 1 • Buy a good quality Internet Security suite that includes online monitoring, scans emails and downloads, scans for Trojans, Viruses, Spyware and other malware • If you’re unsure how to set up your anti virus software, contact Reliable Computers to help you achieve optimum results • Set your anti virus program to check for updates whenever you connect to the internet
Anti Virus and Malware Protection 2 • In your anti virus program, schedule a daily automatic quick scan • In your anti virus program, schedule a thorough / deep scan to be carried out weekly to fortnightly • Make sure your anti virus software scans all incoming emails • Treat Emails from people you don’t know with caution
Anti Virus and Malware Protection 3 • Scan any CD, DVD, memory stick, memory card, external hard disc, camera, phone etc. for viruses before you do anything else! • If your computer suddenly starts acting strange, disconnect from the internet by turning off the modem or interrupting the power supply to your modem and run a complete virus scan
Protection against “Spies” (Hijacking) • Use a firewall (software or hardware that helps keep people and software from gaining access to your computer without you knowing it) • If your internet security suite does not contain a firewall, activate the Windows Firewall or get technical support
Protection Against Hijacking 2 • Be careful about what you download from the Internet! • Know that websites promoting illegal activities or showing adult content pose a very high security risk
Keeping your Computer Safe • Make sure that everyone who uses your computer follows all of the above advice
General Troubleshooting • • If your computer does not start, the first thing to check is the power source… is it plugged in properly? If your computer locks up (freezes, won’t do a thing anymore), press CTRL + alt+ delete at the same time. Highlight the program that isn’t responding and press “end task” Close the task manager and reopen the program you were working with
General Troubleshooting Your Technical Support • If problems persist, restart your computer • If your computer still has problems, ring your favorite technical support
Printing Troubleshooting If your document fails to print you should check: • Is there paper left to print on? • Is the printer turned on? • Paper feeder – is there a paper jam? • Check your printing menu – under printer/name is the correct printer selected?
Newly installed Program not working properly 1 • • If during installation a message comes up that there’s not sufficient space on the hard disk, uninstall unused software, delete temporary files, defrag your hard disk to create more space If you’re unsure how to do this please contact your technical support prior to fatal incidents
Newly installed Program not working properly 2 • • Buy a new, large hard disk! If you don’t have sufficient free space on your hard disk, your computer will not function properly If your newly installed software is extremely slow, the computer most likely doesn’t have enough memory. Contact Reliable Computers to purchase suitable memory for your computer and have it installed if you wish.
Perseverance pays! For any further support, parts and servicing, just give us a call!