How to fail with your distributed Test organization How to manage a distributed test organization Niklas Andersson Quality Assurance Manager May 19 th 2011 Rev 2. 0 01102010 Copyright © Open Text Corporation. All rights reserved.
How to fail with your distributed Test organization Niklas Andersson Quality Assurance Manager 2011 -05 -19 Rev 2. 0 01102010 Copyright © Open Text Corporation. All rights reserved.
Agenda § § § § Background Pre-requisites / Challenges How did we do it? How did we @ QA do it? What have we gained? What have we learned? How to fail with your distributed Test organization. . . 3
Background. . . Niklas Andersson, QA Manager Stream. Serve/Open. Text 4
What is Stream. Serve? 5
TIP: Consider doing a presentation with titles only - Intelligent Output - Bringing Documents to Life - How Does Your Company Present Itself? 6
What is Open. Text? 7
ECM Technology Areas Employee Information Management Supplier Information Management Email Management Document & Image Viewing Digital Rights. Lifecycle Management Engagement Advance State Management Transaction Customer Billing Management Semantic Search Federated Search Markup & Redaction Controlled Revision Tracking Legal Information Management Legal Case Assessment Document Publishing Records Management Batch Print Collaboration Knowledge Management Legacy System Decommissioning Media Management Portal Workflow Case Management File System Archiving e. Sign Forms Management Customer Communications Mgmt Social Media Contracts Management Document Archiving Invoice Management Transmittals Engineering Document Management Data Archiving Campaign Management Imaging & Capture Web Experience Management Reporting & Analytics
QA @ Stream. Serve / Open. Text 9
Gothenburg: 1 QA Manager 1 Autotest Manager 6 QA Engineers Stockholm: 2 QA Engineers (1 Localization Manager) Prague: 2 QA Engineers Lviv: 5 QA Engineers (1 Team Leader) => 17 resources Project Model: Our ”own” but based on DSDM and XP 10
Challenges at the time. . . § § § § Decision made by “Upper Management” “Bad times” Three experienced QA colleagues left The “Signals” Distributed organization Prior experiences QA Engineer / Tester as a profession The Project Model 12
How did we do it? 13
How did we do it? ü Location, location… Lviv: • ~ 800 000 residents (Ukraine: 46, 5) • GMT+2 • University city • Complicated history 14
How did we do it? ü Responsible Manager on-site. . . ü Apartment ü Work from there ü Socializing ü Only doing this ü Find the right people. . . ü Key personnel ü Entrepreneurs => Managers ü Connect the ”right” people ü Language! ü Technical aids. . . ü Video, Msn, Mail, Webex ü ”Mi net – su net”
How did we do it? ü Trial period / Evaluation project… ü Stage 1: 3 Engineers, 1 Lead ü Stage 2: 5 Engineers and 2 QA Engineers ü Stage ”Today”: Approx 30 - 35 ü Developers ü Architects ü QA ü CM ü Support ü Consultants
How did we @ QA do it? 17
How did we @ QA do it? ü The goal. . . ü Solve the resource ”situation” in the most ”efficient” way ü Stage 1… ü 2 QA Engineers ü Mentorship ü ”Simple tests” ü Stage 2… ü 1 Team Leader (50%) ü 3 QA Engineers ü Test domains
How did we @ QA do it? ü Stage 3 (now). . . ü 1 Team Leader ü 4 QA Engineers (all certified) ü Test Management ü More ”Advanced” test ü Test domains ü Automated tests ü Future ü Increased responsibility ü Autotest unit? ü Own projects/releases?
How did we @ QA do it? ü Daily/Weekly work. . . ü Communication! ü Make use of the technical aids ü Day-to-day ü Weekly meetings ü ”The Friday mail” ü Monthly meetings ü Involvment ü Make people grow – Right tasks at the right time! ü Delegate with responsibility ü Follow up ü Travel! ü Central Test repository ü ”Mi net – su net”
So what have we gained? ü Increased bandwidth ü Increased test coverage ü Variation of our own work ü Better focus ü Better maintenance ü New friends = INCREASED QUALITY! 21
And what have we learned? ü Have a plan but don´t be afraid to re-plan ü Don´t start with Exploratory testing ü Efficiency will drop. . . at first ü People are different and the same ü Follow up ü Don´t see it as a ”Manager thing” ü Empower people ü Communication is the key ü You have to be there 22
So, how do I fail? 1. Kilroy was not here! as a ano it i See ng” p 2. ayi l elfp ”s 4. See it as a short term solution 5. Communicate as little as possible 6. Never empower people 3. Pick a location as far as possible 8. Do not measure and evaluate 9. S ee it a sa bur den 7. Make sure that ”they” are not a part of the daily work 10. MAKE SURE NOT TO HAVE FUN! 23
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Thank You 25
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