How the Global Gopher service works Global Gophers

How the Global Gopher service works… Global Gophers LLC

Agenda • Making a Request – Customer makes request – Auto responder emails customer – Email sent to you (the “Gopher”) • Other points – Financial – Shipping regulations – Regular customers • SC – Fedex Global Gophers LLC

Making a Request Customer selects a country: Customer selects “Make a Request”: Global Gophers LLC

Customer Fills in Request Form …and hits “Send USA Request” Global Gophers LLC

Customer Sent to “Thank You” screen: Global Gophers LLC

Customer automatically receives email: Global Gophers LLC

Gopher receives request: Global Gophers LLC

Sourcing Items: • If request is from an online store or website: – Visit the website and do a dummy order to find out how much the items, tax and shipping costs to you will be. – Request full amount from customer in advance • Plus shipping costs to the customer – if known • If request is from a traditional store: – Visit a few websites and confirm that item is available – If expensive, ask for part payment – If not, ask for the Gopher fee of $20 USD (or equivalent) Then… Global Gophers LLC

Request Payment: • Useful Tips: – On the USA site at least there is an invoice template you can use. – You can also download from Pay. Pal a useful “Pay Now” button that you can add to emails from Outlook – A Pay. Pal credit card gives you 1% cash back on all purchases (useful when transaction fees are 4. 5%) Global Gophers LLC

Go-pher-it! • Once deposit/ payment received - purchase the item (s) – Calculate shipping – If necessary, request final payment – Once payment received… • Ship the items! (yes it is that simple) Global Gophers LLC

Agenda • Making a Request – Customer makes request – Auto responder emails customer – Email sent to you (the “Gopher”) • Other points – Financial – Shipping regulations – Regular customers • SC – Fedex Global Gophers LLC

Other Points: • If requests come to more than $100 USD add 5% to the amount over $100 – this is to cover Pay. Pal transaction charges • Visit http: //pe. usps. gov/text/Immctry. html for information on restrictions on shipping items • Customs forms must be completed – in the USA it is form 2976 for packages under 4 Ib and 2976 -A for packages 4 Ib + – Visit your local post office for further info Global Gophers LLC

Repeat Customers: • Of course, customers can simply email you a request rather than filling in the form. – The process is exactly the same • I have a customer in South Korea who makes a monthly request – I give him a discount of 10% so the service fee is $18. 00 Global Gophers LLC

Agenda • Making a Request – Customer makes request – Auto responder emails customer – Email sent to you (the “Gopher”) • Other points – Financial – Shipping regulations – Regular customers • SC – Fedex Global Gophers LLC

(SC) • A shopping center in the Middle East uses the Gopher Service. – They will send an email with request • They usually send an image also – Email them back with a quote – They will advise if to proceed with purchase – Shipping is always by Fed. Ex - SC provides address and account number • This means there are no shipping fees for us to recover – The service fee for the SC is $15 – Fill in Fed. Ex forms and ship Here is an example… Global Gophers LLC

Sample email from SC: Global Gophers LLC

SC image… • The request was for Noni Juice and SC sent us an image… Global Gophers LLC

SC • See if you can source the Noni Juice • I sent an email back saying I can buy it online for $50 • Complete the invoice and send to me every two weeks (before the 15 th and last day of the month). I will send the money to you via Pay. Pal. • Purchase item Global Gophers LLC

Ship via Fed. Ex • Once item is purchased SC will provide you with: – The address to ship the items to – The Fed. Ex account number • Check if the item(s) contain pork or alcohol – These items are prohibited in Kuwait – do not send!! • Check that addressee not on blocked list (link below has a list of names) – http: //www. ustreas. gov/offices/enforcement/ofac/sdn/ • Fill out the Fed. Ex “International Air Waybill” – Tick Fed. Ex Intl. Priority – Fill in details • Also fill in “commercial invoice” (in triple) – Be sure to fill in the company name Global Gophers LLC

Ship via Fed. Ex • All forms and boxes/ envelopes are available free at Fed. Ex locations • Take the package or request a pickup from Fedex – Once shipped email the Fed. Ex Tracking number to Sultan Center Global Gophers LLC