Hospitality solution Company Profile c Har is

Hospitality solution

Company Profile c. Har is a private company founded in 1996, with a sound expertise developing and marketing specialized CTI solutions for the professional market. § Our Core Competences are: • Call Management / Accounting / Billing for Enterprise & Hospitality environments. • Hospitality telecom integration with PMS and F/O applications. • Integration of phone networks in 3 rd party software applications. § c. Har co-operates locally and globally with the leading PBX vendors or resellers and with developers of specialized software (PMS, CRM, ERP, …). § We have a diversified installed base of 30 000+ users in Spain and other European and Lat Am countries.

Our Value Proposition We deliver to our partners, customers and users: § Solutions built on affordable products and focused service. § Software with a proven track of reliability, intended for massive distribution – easy to install and service. § Proactive customer support, available to all elements in the value chain that sell, integrate or use our products. § No-nonsense innovative approach to enhance C/T integration features of phone systems, improving: • Adaptation to vertical markets or critical business processes. • User experience and efficiency. • Availability of quality information. • Integration with other ITC systems.

Strategic Partnerships – Hospitality Industry We have had 8. 000+ success stories of reliable & affordable PBX/PMS integrations delivered by c. Har and its partners in a wide range of implementation scenarios. § c. Har is a solution & service provider of all major Hotel chains in Spain with a worldwide presence (Sol Melia, Tryp, Barceló, Hesperia, H 10, Iberostar, Marriott, RIU, Abba, …). § We have technical certificate agreements, worldwide, with over 60 PMS suppliers (Micros-Fidelio, Prestige, SGB, Sim. Hotel, Tesipro, …). § Our alliances include also other ITC suppliers and consultants specialized in the Hospitality sector (IKUSI, On Command Video, Otrum, Diversia TV, …)

c. Har Hospitality solutions: Overview c. Har utile Hospitality software is specifically designed to meet the requirements of the industry for the optimized management of Guest Communication Services: § utile h+ CAS is a powerful billing/reporting system that includes, by default, the utile PMS Link module. § utile PMS Link it’s a middleware interface between the PBXs, ACS and other Guest telecom systems (Internet, TV) with 3 rd party Hospitality F/O applications such as PMS or CAS.

c. Har utile Hospitality integration Settings / Service Information n n Accounting/Billing of Call & Service Charges and Fees. Traffic / Access / Usage Detailed Info. Order Confirmation / Results (Wakeup Calls, Messaging). Service Information (Room Status, Mini-bar). System Status Monitoring / Operating Alarms. Settings / Service Orders n n n Check-in/out Actions (Enable/Disable Services Access). Pricing and Cost Information/Settings Messaging Schedules (Wakeup/Other messages). Special Service Actions (Do not disturb, Call reminders) Guest Communication Settings (Language, Co. S, Groups ) Other Guest Settings (Call fees, Deposits, Credits)

c. Har utile Hospitality integration An easy interface for recption Reports automatically generated. Automatic billing system Alerts and alarms system Check in/out process Accounting special features Management and control of customer alerts. Guest management Easy PMS intergration.

Some utile h+ projects Gran Melia Palacio de Isora. § Implementation of call and data billing system for over 600 room (1. 800 phones) serviced by Cisco Call Manager & Unity integration with Opera (Micros Fidelio), a project for advanced telephone functionalities and telephone integration, management system and TV, in association with Cisco and Telefónica solutions Sol Melia Sarria. § Implementation of utile H+ , integrating billing of phone (Alcatel), Internet and TV services (On Command Video), joint project with Sol Meliá – Telefónica (Trio) – On Command Video – Sihot PMS. Hotel Denia Marriot. § Implementation of call and data billing system for over 1. 000 room extensions serviced by 2 x Panasonic TD PBXs and IKUSI i-Site system (Internet).

Partial list of utile h+ users BALNEARIO VICHY CATALAN HOSPITAL SANT JOAN DE DEU HOTELES CROWNE PLAZA CAMPUS UNIVERSITARIO DE MURCIA HOSPITAL VALL D'HEBRON HOTELES EXCELLENCE CENTRO DE NEGOCIOS MELIOR HOSPITALES DE LA COMUNIDAD DE MADRID HOTELES H 10 CENTRO DE NEGOCIOS SEINT HOTEL ARGENTINO (Mendoza, ARG) HOTELES HESPERIA CENTRO DE NEGOCIOS SPANKOR HOTEL BARRAGEM MONTARGIL (PT) HOTELES HUSA CENTRO INT. NEGOCIOS SEAVI HOTEL CONCEPT (Brussels, BE) HOTELES IBB CLINICA BUCHINGER HOTEL EL CASCO (Bariloche, ARG) HOTELES IBEROSTAR CLINICA CORACHAN HOTEL EL PASO - PORT AVENTURA HOTELES MARRIOT CLINICA EL PILAR HOTEL FASSANO (Sao Paulo, BR) HOTELES OCCIDENTAL CLINICA PLANAS HOTEL FLAMINGO (P. Carmen, MX) HOTELES RIU CLINICA PLATON HOTEL GRAN MELIA PALACIO DE ISORA (Tenerife) HOTELES SANDOS (MX) CLINICA TRES TORRES HOTEL HIMALAIA - BAQUEIRA BERET HOTELES SOL MELIA CORCEGA BUSINESS CENTER HOTEL HYATT LA MANGA HOTELES TRYP CS HOTEIS (PT) HOTEL KAREL V (Utrech, NL) HOTELES VIVA GRAN HOTEL ISLA DE LA TOJA HOTEL LUZERNHOF (Luzern, CH) HOTETUR GROSVENOR HOTEL (London, UK) HOTEL MARRIOT DENIA MARINA D’OR ALICANTE GRUPO HOSPITALARIO QUIRON HOTEL OCCIDENTAL FLAMENCO XCARET (MEXICO) NEGOCENTER HOSPITAL ALCORCON HOTEL PALACE BARCELONA POLARIS WORLD MURCIA HOSPITAL C. U. ZARAGOZA HOTEL PAPAGAYO ARENA POLICLINICA MIRAMAR HOSPITAL CENTRAL DE LA DEFENSA GOMEZ ULLA HOTEL PRINCESA SOFIA (BCN) POSADAS DE ESPAÑA HOSPITAL DE GRANOLLERS HOTEL REY DON JUAN CARLOS I (BCN) RAFAEL HOTELES HOSPITAL DE LA RIBERA HOTEL RITZ (MAD) RESIDENCIA TERCERA EDAD BALLESOL HOSPITAL DE PALAMOS HOTEL SAN CLEMENTE (Venezia, IT) SANT CUGAT BUSINESS CENTER HOSPITAL DE TORREVIEJA HOTELES ABBA SCHWÄRZLER HOTELS (OS) HOSPITAL GENERAL DE MANRESA HOTELES ASTORIA SPORT HOTELS RESORT & SPA (ANDORRA) HOSPITAL SAN RAFAEL HOTELES BARCELO UNIVERSIDAD CARLOS III

Partial list of utile h+ PMS supported DEVELOPER PMS SYSTEM Acigrup Acihotel Fidelity Software Gehos PH Systems PH Hotel Actum Front. Suite Prestige Software Prestige Albada Informática data. Hotel G. S. Hotel Query Soft 4 GH (Query) AM System AM/Hotel Gabilos Riu Hoteles SGIL Amadeus Hospitality PMS Gesos Semper Antfor Avalon Green Soft SIME Hestia APJ Group. Hotel Sistemas de Gestión (SGB) Fin. Hotel / Navi. Hotel Barceló Hotels & Resorts PMS Propietario Hospitales Nisa PMS Propietario Soft. Hotel Gestión Soft. Hotel Cross Blaunia - Hoteles Sol Melià SIHOT Suite CCI Noray I+D Informática Hoteles I+D Sulcus Medallion, Winn. Maxx CCS Simhotel Info Illes Mostel Systel-Host Class One Software Class One Informarca Hotel System New. Hotel Tec-Soft Hotec CMP Hostelería Infortur Tehotel Confortel Hoteles PMS Propietario Landin Informática Hotelan Tesipro Ulises Corfu Turismática Gran Hotel Master. ASP Master. Hotel Utihotel CTM Software Micros-Fidelio OPERA - Fidelio Vector-K Guest Vector-K Domain Servi. Hotel Millenium Software Verial Soft Engi. Soft Bird NH Hoteles PMS Propietario Vilaboy Soft Gestel Evolución Informática Timon Occidental Hotels & Resorts PMS Propietario Win. Hotel Excel Hotels & Resorts PMS Propietario Ofimática Jaén Ofi. Hotel