Hospitality language English for communication with foreigners Provided

Hospitality language English for communication with foreigners Provided by Marina Svinkina assistant of Translation Chair at Volgograd State University svinkina 29@gmail. com

Hospitality means providing service to others, yet not being cast as a servant. Hospitality also means demonstrating consistent excellence and quality in people skills (staff and guests), product and ambiance. Hospitality should be smiles, trust, caring and sharing your operation’s success, regardless of you job title. Hospitality is a place and a feeling where one can build their own self-esteem and pride, by providing positive memories and experiences to our guests.

General greetings (Formal) Informal Hello! How are you? How are you doing? How is everything? How’s everything going? How have you been keeping? I trust that everything is well. Hey, Hey man, or Hi What’s up? , What’s new? , or What’s going on? Hiya! (How are you? ) Howdy!

INTRODUCTION

Start the conversation 1. Break the ice Use common greetings like good morning / good afternoon / hello. Do a compliment. Amy: Hello. I’m Amy. (Offer your hand. ) Marry: Hello, I’m Marry. (Shake hands. ) Amy: Nice to meet you. I love you dress! I admire you work! 2. Listen and Ask More Questions

3. Prepare Basic Answers about Yourself Have answers ready for these questions: Where are you from? What do you do? What are you doing here? Why do you volunteer? Are you paid? 4. Have an Exit Plan Excuse me, I need to (find my friend/go to a meeting) Well, it’s been lovely talking to you. Best of luck. Nice to meet you, Brian. I hate to run off, but I need to go. Enjoy your time here!

EXCURSION

Be ready to tell the guests about you city Prepare useful phrases in English: • There are lots of activities that you will enjoy in our city. • The Panorama museum shows the site of a very famous battle • This monument honours the men and women who died during the war • The embankment is the central meeting place in our city. • You can buy some souvenirs in this area. • We will close the tour with a view of the city at sunset. • Follow me, please.

VISIT A RESTAURANT

1. Borsch It is a beet and cabbage red soup served with or without meat, potato, herbs (usually dill) and a dollop of smetana, Russian sour cream. 2. Russian pancakes Blini are Russia's version of the thin French crêpes. They are served with different fillings. 3. Russian dumplings What's different about Russian dumplings (pelmeni) are the tasty herbs added to the packed meat fillings of lamb, pork or beef and the thinness of the dough.

Useful phrases • Are you ready to order? • Let me tell you about our specials. • Would you like anything else? • Enjoy your meal! • bon appétit! • Did you enjoy everything? • Did you save room for dessert? (Would you like dessert? ) •

DO YOU NEED SOME HELP?

Do you need my help? Should I take a photo for you? Here – let me adjust the seat for you. That's a good question. Let me find out for you. Give us a second. I can assist you with that. Have you got anything on tomorrow? We wish to apologise for the delay to Have you got anything planned for tomorrow.

REFERENCIES: «Английский для Волонтёров Чемпионата мира по футболу» ( «English for FIFA World Cup volunteers» ) под редакцией А. В. Шестаковой http: //www. learnenglishfeelgood. com/travelenglish/ https: //lingualeo. com/ru https: //www. ted. com/ https: //ru. coursera. org/