Holidays Functional Skills Holidays Activity 1 Activity 5

Holidays Functional Skills: Holidays Activity 1 Activity 5 Activity 2 Activity 6 Activity 3 Activity 7 Activity 4 Activity 8 Activity 9

Activity 1 Functional Skills: Holidays Categorise Cherry Eden Guest House, Cornwall Back Match the picture of each resort with its description. West End Street, Aspen, USA Bahia Principe, Mexico Casino Royal Lloret De Mar Kuredu Island Maldives

Holiday 1 The south-facing house has a secret walled garden which offers sun, shelter and seclusion to our guests amidst the sub-tropical planting. This is friendly accommodation with resident proprietors, Pamela and Malcolm. It is situated in a quiet, pedestrian terrace only minutes from St Austell's shopping centre. Activity 1 Functional Skills: Holidays The Proprietors would like to welcome you to a warm stay in our comfortable townhouse. We provide a very relaxing stay in the centre of the town convenient for the bus and rail station and we also have our own car parking. Back

Guests have the use of five tennis courts (three clay), two heated outdoor pools, three jetted tubs, laundry facilities, barbecue grills, ski and bike storage, and an exercise facility with locker rooms and saunas. For an additional fee, overnight ski tuning, ski rentals, babysitting, overnight valet service, and grocery service are available. Activity 1 Functional Skills: Holidays Holiday 2 The Gant Hotel is located in a secluded fiveacre enclave at the base of the mountain, just four miles from the airport. The hotel lies three short blocks from the ski lifts. Each guestroom's fully equipped kitchen makes it easy to prepare meals in the comfort and privacy of your own accommodation. Back

This is one of the largest and most popular resorts that boasts 5 golden, sandy beaches which stretch for 7 km, some of which have been awarded the prestigious blue flag award. This hotel has everything you could wish for in an enjoyable holiday including: a large selection of bars, restaurants and nightclubs, plenty of shops and amusement centres and a variety of sporting activities. Activity 1 Functional Skills: Holidays Holiday 3 Back

This resort is formed by three 5 star hotels designed by the prestigious architect Fernando Quirarte and inspired by the Puuc Mayan architectural period. Materials used in the construction of the hotel such as stone, Talavera pottery, marble, large palapas, hardwoods and an exquisite colour combination make the hotel a cool and harmonious place that is easy to discover and enjoy. Activity 1 Functional Skills: Holidays Holiday 4 All rooms are spacious and comfortable with first class decoration. They are set in 3 storey villas, each with 18 rooms among palm trees and at a maximum distance of 150 metres from the beach. The hotel welcomes its guests with all of our characteristic warmth. Back

330 stylish air conditioning villas and bungalows in a single storey thatched roof style and close to the beach. Beach Bungalows are situated on the northern part of the island Beach Villas and are on the south east and south west part of the island. Activity 1 Functional Skills: Holidays Holiday 5 Jacuzzi beach villas are south west and are similar to the above, but also have a private fenced garden with a wooden deck and jacuzzi. Sangu Water villas are similar but in the north west side of the lagoon on stilts with steps down to the lagoon. Back

Least desirable Activity 2 Functional Skills: Holidays Desirability Back Most desirable

Cherry Eden Guest House, Cornwall We provide a very relaxing stay in the centre of the town convenient for the bus and rail station and we also have our own car parking. The south-facing house has a secret walled garden which offers sun, shelter and seclusion to our guests amidst the sub-tropical planting. Activity 2 Functional Skills: Holidays The Proprietors would like to welcome you to a warm stay in our comfortable townhouse. This is friendly accommodation with resident proprietors, Pamela and Malcolm. It is situated in a quiet, pedestrian terrace only minutes from St Austell's shopping centre. Back

330 stylish air conditioning villas and bungalows in a single storey thatched roof style and close to the beach. Beach Bungalows are situated on the northern part of the island Beach Villas and are on the south east and south west part of the island. Activity 2 Functional Skills: Holidays Kuredu Island, Maldives Jacuzzi beach villas are south west and are similar to the above, but also have a private fenced garden with a wooden deck and jacuzzi. Sangu Water villas are similar but in the north west side of the lagoon on stilts with steps down to the lagoon. Back

Bahia Principe, This resort is formed by three 5 star hotels designed by the prestigious architect Mexico Fernando Quirarte and inspired by the Materials used in the construction of the hotel such as stone, Talavera pottery, marble, large palapas, hardwoods and an exquisite colour combination make the hotel a cool and harmonious place that is easy to discover and enjoy. Activity 2 Functional Skills: Holidays Puuc Mayan architectural period. All rooms are spacious and comfortable with first class decoration. They are set in 3 storey villas, each with 18 rooms among palm trees and at a maximum distance of 150 metres from the beach. The hotel welcomes its guests with all of our characteristic warmth. Back

This is one of the largest and most popular resorts that boasts 5 golden, sandy beaches which stretch for 7 km, some of which have been awarded the prestigious blue flag award. Activity 2 Functional Skills: Holidays Casino Royal, Lloret De Mar This hotel has everything you could wish for in an enjoyable holiday including: a large selection of bars, restaurants and nightclubs, plenty of shops and amusement centres and a variety of sporting activities. Back

WEST END STREET, The Gant Hotel is located in a secluded fiveacre enclave at the base of the mountain, just four miles from the airport. The hotel lies three short blocks from the ski lifts. Guests have the use of five tennis courts (three clay), two heated outdoor pools, three jetted tubs, laundry facilities, barbecue grills, ski and bike storage, and an exercise facility with locker rooms and saunas. For an additional fee, overnight ski tuning, ski rentals, babysitting, overnight valet service, and grocery service are available. Activity 2 Functional Skills: Holidays Aspen, USA Each guestroom's fully equipped kitchen makes it easy to prepare meals in the comfort and privacy of your own accommodation. Back

Identify Language Holiday 4 Holiday 2 Holiday 5 Holiday 3 Choose words used in each description and explain how they try to persuade the reader to visit Activity 3 Functional Skills: Holidays Holiday 1 Back

Holiday 1 Cherry Eden Guest House Cornwall and Isles of Scilly, The Proprietors would like to welcome you to a warm stay in our comfortable townhouse. This is friendly accommodation with resident proprietors, Pamela and Malcolm. It is situated in a quiet, pedestrian terrace only minutes from St Austell's shopping centre. Word Effect Activity 3 Functional Skills: Holidays We provide a very relaxing stay in the centre of the town convenient for the bus and rail station and we also have our own car parking. The south-facing house has a secret walled garden which offers sun, shelter and seclusion to our guests amidst the sub-tropical planting. Back

Jacuzzi beach villas are south west and are similar to the above, but also have a private fenced garden with a wooden deck and jacuzzi. Sangu Water villas are similar but in the north west side of the lagoon on stilts with steps down to the lagoon. Word Effect Activity 3 Functional Skills: Holidays Holiday 2 Maldives - Kuredu Island Location: Lhaviyani Atoll 330 stylish air conditioning villas and bungalows in a single storey thatched roof style and close to the beach. Beach Bungalows are situated on the northern part of the island Beach Villas and are on the south east and south west part of the island. Back

Holiday 3 Bahia Principe Location: Tulum, Mexico This resort is formed by three 5 star hotels designed by the prestigious architect Fernando Quirarte and inspired by the Puuc Mayan architectural period. All rooms are spacious and comfortable with first class decoration. They are set in 3 storey villas, each with 18 rooms among palm trees and at a maximum distance of 150 metres from the beach. The hotel welcomes its guests with all of our characteristic warmth. Word Effect Activity 3 Functional Skills: Holidays Materials used in the construction of the hotel such as stone, Talavera pottery, marble, large palapas, hardwoods and an exquisite colour combination make the hotel a cool and harmonious place that is easy to discover and enjoy. Back

This hotel has everything you could wish for in an enjoyable holiday including: a large selection of bars, restaurants and nightclubs, plenty of shops and amusement centres and a variety of sporting activities. Word Effect Activity 3 Functional Skills: Holidays Holiday 4 Tophotels Casino Royal Location: Lloret De Mar This is one of the largest and most popular resorts that boasts 5 golden, sandy beaches which stretch for 7 km, some of which have been awarded the prestigious blue flag award. Back

WEST END STREET, Aspen, UNITED STATES, 81611 Holiday 5 The Gant Hotel is located in a secluded five-acre enclave at the base of the mountain, just four miles from the airport. The hotel lies three short blocks from the ski lifts. For an additional fee, overnight ski tuning, ski rentals, babysitting, overnight valet service, and grocery service are available. Each guestroom's fully equipped kitchen makes it easy to prepare meals in the comfort and privacy of your own accommodation. Word Effect Activity 3 Functional Skills: Holidays Guests have the use of five tennis courts (three clay), two heated outdoor pools, three jetted tubs, laundry facilities, barbecue grills, ski and bike storage, and an exercise facility with locker rooms and saunas. Back

Requests for holiday leave Hello Steve, I saw a holiday on the internet and would like to book it for July. Dear Sir/Madam, Is that o. k? Cheers Tim Please inform me as to whether this may be possible. jaslam@hotmail. co. uk. Dear Mr. Scott I am writing to request holiday leave from Monday 6 th July to Monday 20 th July. I would be grateful if you could let me know whether these dates would be possible. Yours faithfully, Chloe Price Read the three examples of written requests for holiday leave (click each of the above). Activity 4 Functional Skills: Holidays I am contacting you to request holiday leave in July. The Manager, Brown’s Hotel, Whitley Find which requests are appropriate and which are not, and why. Focus on tone and vocabulary. Back Next

Requests for holiday leave Holiday request Dear Sir/Madam, I am contacting you to request holiday leave in July. Please inform me as to whether this may be possible. Activity 4 Functional Skills: Holidays hr@apex. org. uk jaslam@hotmail. co. uk. Back

Requests for holiday leave I saw a holiday on the internet and would like to book it for July. Is that o. k? Cheers Tim Activity 4 Functional Skills: Holidays Hello Steve, Back

The Manager, Brown’s Hotel, Whitley Dear Mr. Scott I am writing to request holiday leave from Monday 6 th July to Monday 20 th July. I would be grateful if you could let me know whether these dates would be possible. Activity 4 Functional Skills: Holidays Requests for holiday leave Yours faithfully, Chloe Price Back

Add text here Activity 4 Functional Skills: Holidays Email your boss requesting your holiday leave Click + Alt to Input Text Back

The Travel Agent Play this clip at: http: //www. youtube. com/watch? v=_3 m swfndkn. U. Activity 5 Functional Skills: Holidays Bad points Back Next Good points

The Travel Agent What could a customer do to ensure they get best deal possible? Activity 5 Functional Skills: Holidays How could the travel agent improve her service? Next

Open/Closed Questions Closed questions Where would you like to go? Would you like holiday insurance? How long would you like to stay? How much are you willing to spend? What qualities do you look for in a holiday? Back Do you have any children? Are you able to fly this week? Activity 5 Functional Skills: Holidays Open questions What type of accommodation would you like? What type of resort / location are you looking for?

The Travel Agent – The travel agent – Customer / customers Activity 6 Functional Skills: Holidays • Take the role of either: • Present a discussion between the customer/s and the agent in which the customer seeks to purchase a holiday. Next

Preparing for your holiday Fill out the relevant information in the form below. Passenger details Adult 1: If the payment card holder is travelling, please enter his/her name as Adult 1 Title First name Last name Optional Date of birth Adult 2 Title First name Last name Optional Date of birth Special requirements*: Activity 6 Functional Skills: Holidays Please ensure all passenger names exactly match those on their passports (full first & last names) * all special requirements are subject to availability and are therefore not guaranteed Next

Preparing for your holiday Add a new card Last name: * Other (eg Mobile): Card details Security guarantee Card type: * Card number: * Valid from: Issue number: (Maestro only) Activity 6 Functional Skills: Holidays First name: * Daytime telephone: * Title: Expiry date: * Card security code: * Make this your default credit card Save card details for future transactions Use card details for this transaction only Next

Preparing for your holiday Billing address Street: * Town: * County: * Postcode: *(where required) Country: Activity 6 Functional Skills: Holidays House number or name: * Back

Preparing for your holiday 3 Crofton Avenue London L 18 5 XP 35 Grafton Centre, Cambridge, CB 1 1 PS 04/04/13 I am writing to confirm your holiday to the resort of Lloret De Mar in the Costa Brava. You will be staying in the Casino Royal 3* hotel from Monday 25 th July 2010 – Monday 8 th August 2010. You are scheduled to fly from Manchester to El Prat De Llobregat on flight number 1917; departing at 07: 00 am and arriving at 10: 45 am. On your return trip, you are scheduled to leave El Prat De Llobregat on flight number BA 1918, departing at 11: 25 am and arriving back at Manchester at 13: 10 pm. Each passenger is entitled to carry 20 kg of hold baggage. Extra weight may be purchased at a discounted rate online if the total weight exceeds 20 kg or at a more expensive rate at the airport during check-in. Activity 7 Functional Skills: Holidays Dear Mrs Swain, Highlight the relevant information that you will need for preparing for your holiday. A final payment of £ 200 is due to be paid by Monday 10 th May 2013. Shortly following this final payment, you will be sent your tickets and additional flight and accommodation information. We thank you for booking with us and wish you a very happy holiday. Yours sincerely, Tina Jefferies (Chief Sales Executive) Next

Click the icon to see the letter Activity 7 Functional Skills: Holidays Important Information and Tips for your holiday Make a list of the important points for your holiday from the letter, and others not in the letter in the spaces above. Back

’s la ce Av e. Plan out your route to the airport er et. P m m Su Tabernacle Road ee t mo ow Sy ca avid’s se Stre et Nuns Crescent Sunny Bank e Primro ad Ro ew Str L 9: 25 . Underground Station re e T 8: 20 Pin way Ter g’s t Kin scen e ell 10: 30 Cr sw Bo ne La 11: 45 Talbot e n Squar ilto m Ha ad Rock View Ro s nd Wi ay e W t 8: 30 ee Hall stre Schoo 7: 25 l Stree t Lew e Vi ake eet 7: 15 Hazel Grove los y wa ue en Av or y C ve A rn s ros le itt L Princess Street ior te es d oa s R ess lt S ba 9: 35 Co Show Click to show timetable Hide Click to hide timetable 10: 40 y a n W tatio phe Ma S 11: 55 You arrive by train here nor et is R She tr Rail . 11: 20 Prin c St h Hig e cen es Cr os 10: 15 t R 9: 10 Activity 8 los 7: 00 8: 05 Back d a Ro e Pr Station Way C treet Bridge S g or Underground Morning Timetable (Monday – Saturday) F Western Ring Road d fiel t s C e ree ’ ew rov St dr An l G an ge . St ze W Functional Skills: Holidays rm Fa Ha Gr Mea d ad Str ow ad Me ad Ro y Ro New Terrace re wa Brown Street en s St. D ue y dwa Broa race Q M 67 St. Helen’s Drive St er se t P Park view Avenue oad Str rd’s Te eet rrac e

Imagine your holiday has not turned out as expected. Write a letter to the company you booked your holiday with complaining about the issue / incident that has spoilt your trip. Click here if you want to remind yourself of the formal letter format. Activity 9 Functional Skills: Holidays Letter of complaint Back

Formal letter layout 1 2 Main body of letter Dear 3 4 Address Signature Name of person you are writing to ‘Yours sincerely’ 5 Activity 9 Functional Skills: Holidays Date Your address 6 7 Back