Headgroup Meeting 15 03 2013 Data Centre Migration

Headgroup Meeting 15. 03. 2013 Data Centre Migration Anne-Catherine Christen Managing Director Teldas 15 th March 2013

Project Scope § Existing HP data centre in Glattbrugg will close at latest by End September 2014 § Teldas has a 5 year contract with HP ending on 30. 9. 2014 for the hosting, operations, maintenance, Helpdesk § Yearly Application Support (= 2 nd Level Support) Contract, to be renewed each year § Request for Proposal sent to HP and 4 other companies for the Hosting, operations, maintenance and Helpdesk part (excluded Application Support part). Note that Teldas has selected neutral companies (not owned by Teldas members or users) Offers expected on 15. 3. 2013 § Change Request sent to HP Application Team for Application migration to the new data centre § Change request sent to HP for knowledge transfer Helpdesk (excluded Application Support part)

Description cooperation model with HP Application Team Operations Team • install and maintain hardware and operating software. • Responsible for networking and mail servers. • install and maintain Oracle software. • responsible for availability of systems and data. This includes monitoring and backups. • install and maintain additional standard software. • responsible for the application. This includes Application Team setting up and maintaining the database. • For new Inet-Server releases, the application team does everything except back-ups

Overview Helpdesk Model

Helpdesk Tasks § Availability: Monday-Friday from 8 am until 6 pm (currently: 7 am-6 pm) ok ? § Helpdesk Tasks resolution times / Priorities: Can we increase resolution times ? Any critical tasks for the business ? See List in chapter 2 GUM

Selection of the Offers Teldas has prepared a spreadsheet with criteria allowing to weight the different offers. Main criteria categories are: q Tenderer related criteria (expertise of the company, references, understanding of the target. . . ) q Facilities (data centre location, security. . . ) q Migration (migration concept, experience. . . ) q Solution System architecture (technical elements such as storage, backup/restore concept, disaster concept) q Operating and Service Desk (Helpdesk capability, governance, reporting, fault & alarm management. . . ) q Commercial (prices, SLA penalties. . . ) Teldas Members will take final decision, based on recommendation from Teldas Manager. Team evaluating the offers: Andrew Kerr (Orange), Philippe Ritter (Swisscom), Ruedi Messer (PM Teldas), Anne-Catherine Christen (Teldas Manager)

CR 1206 for Application Migration HP has made a budgetary quotation based on T&M for the delivery of the requirements of CR 1206 Subprojects to be planned Pre-migration Tasks to be performed within subprojects Parallel test Setting up a new production server Migration Testing a new server using the existing parallel run facilities Setting up a new test server Restore original data after parallel test

Overview Migration Steps • Prepare new data centre Teldas PM to monitor the whole project New Provider HP Application • Copy prod data on new infrastructure and organise a parallel run • Then copy of test server on new infrastructure (on cluster environment) WG / New Provider • back-up tests, restore tests, tests of the alarms. . . (bug fix, cooperation with new Provider) Test phase: • data integrity tests and regression tests on the INet-Server How long? (bug fix by HP Application) Rollout Date = HP Application New Provider • migration of the production on the 2 clusters + migration non-working of the test environment day tbd • Start operations / maintenance tasks according defined SLA • Start Helpdesk (know-how transfer to take place before rollout date)

Questions to Headgroup q Preferences for Data Centre Rollout Date? q Preferences for Inet-Server Release 2014 Date ? q Changes to the existing services? § SLA (system availability/ Helpdesk availability & response times) § New services expectations? q Requirements for the weighting of the offers? § e. g. if one functionality is more critical than another? § Ok to have some weight included for the capability to take over one day the Application Part from HP Application Team?