Скачать презентацию HCSCC Charter alignment Quality Management System — ISO Скачать презентацию HCSCC Charter alignment Quality Management System — ISO

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HCSCC Charter alignment… Quality Management System - ISO 9001 Standard HCSCC Charter 1. ACCESS HCSCC Charter alignment… Quality Management System - ISO 9001 Standard HCSCC Charter 1. ACCESS 4. 1 Establish a quality management system (develop, implement & improve) 4. 2 Document the quality management system (create policy & procedures, create & maintain records) 5. 1 Demonstrate commitment to quality (communicate, plan, review & resource) 5. 4 Plan for quality (set objectives, aims & goals) 5. 5 Define & communicate (who does what, roles & responsibilities, authority) 5. 6 Review the quality management system (planned review intervals, performance, audits, improvements) 6. 1 Identify & provide the required resources 6. 2 Make sure people are suitably competent (suitably trained / skilled staff) 6. 3 Infrastructure (what’s required, provision & maintenance) 6. 4 Work environment (what’s required, provision & maintenance) 7. 1 Plan (processes required for service provision 7. 3 Effective processes for designing & developing services 7. 4 Control purchasing of goods, materials & services 2. SAFETY 7. 5 Control operations (take care of property supplied by customers) 4. RESPECT 7. 1 Plan (effective arrangement to communicate with customers) 5. INFORMATION 5. 2 Focus on customers (identify customer requirements) 7. 2 Effective customer-related processes 6. PARTICIPATION 3. QUALITY 7. PRIVACY 5. 2 Focus on customers (aim to enhance customer satisfaction) 5. 6 Review the quality management system (seek customer feedback) 8. 2 Monitor & measure (achievements, customer satisfaction levels, internal audit, improvement opportunities) 8. 4 Analyse information (collect, analyse and use the information) 8. 5 Continually improve (fix nonconformity, stop it from reoccurring, systematic approach) 8. COMMENT