Hans-Jürg Schneider VP Telecom Solutions Business Applications

Hans-Jürg Schneider VP Telecom Solutions & Business Applications Taifun Ergon’s comprehensive service fulfilment & billing solution for telecom service providers & CNOs Swi. NOG 13, Bern 1 © 2006 Ergon Informatik AG November 1 st,

Contents • • • Ergon Informatik AG Taifun @ customers Service Fulfilment & Billing High automation of Offer to Cash process Specific capabilities for Cable Network Operators © 2006 Ergon Informatik AG 2

Ergon Informatik AG • Founded 1984 • HQ in Zurich, Switzerland • Market focus – Switzerland, Europe • Business focus – Telecom, Banking, Industry, Authorities • Technology focus – Java, J 2 EE, HTML, AJAX, Oracle • Building Telecom solutions since 15 years. © 2006 Ergon Informatik AG 3

Ergon OSS/BSS solutions • Taifun Service Fulfilment & Billing Suite – Covering the full End 2 End customer facing processes, from offering to cash collection – implementing all billing scenarios for residential, business, wholesale & inter carrier – Specific B 2 B capabilities such as automated offer and contract document generation • Telco. Bill Electronic Bill Presentment & Cost Manager Solution – Web-based Bill presentment and real time graphical cost analysis – Specific B 2 B capabilities such as cost assignment to cost centers or inventory management – Extends Taifun to EBP © 2006 Ergon Informatik AG 4

Taifun CRM & Billing Suite @ customers I • Initially developed in 1997 for Swisscom and put into production at tesion (now Versatel, Germany), estel (France), UTA (Austria) and Swisscom Italy (now grapes telecom, Italy). Taifun is based on a solution built by ergon for UBS (largest swiss bank) for the management of the UBS worldwide telecom services. • Swisscom Solutions will introduce Taifun for the service management of its “large customer segment”. • Cablecom, switzerland‘s largest CNO, uses Taifun for the management and billing of all their business line products. • UPC Broadband, a european holding with cablecom being part of it, introduces Taifun for all its business service divisions. • Globalzone, a swiss Reseller having more than 30‘ 000 customers, switches to Taifun per 1. 1. 2006. • Ringier, the largest swiss publishing company, uses Taifun to offer, sell & bill digital images per 1. 2. 2006. © 2006 Ergon Informatik AG 5

Taifun CRM & Billing Suite @ customers II • Wasserwerke Zug and Stadtantennenwerke Baar having nearly 100‘ 000 and over 10‘ 000 customers resp. , use Taifun for the management and billing of their „Triple-Play“ (Voice, Data, TV) services. • The Taifun Workflow Engine and Taifun Web. Portal are used for order entry, service provisioning and service billing of all telecom services used by the UBS group world wide. • Sunrise (TDC Switzerland, Nr. 2 swiss carrier), Versatel Germany and telenet Belgium use Telco. Bill to offer their private and business customers realtime bill analysis and cost control. • Meinecom, a CH-Reseller, fully automates the end to end customer process with Taifun and Telco. Bill. • Augusta. Kom, a bavarian carrier, uses Taifun to manage and bill their entire product portfolio. Two other bavarian carriers, M“net and NEFkom, will be migrated to Taifun starting July 2006. © 2006 Ergon Informatik AG 6

Taifun functional overview Resource Management Provisioning Workflow based Provisioning Service Management Service Offer, Order, Contract, Services CRM Web Portal Order entry & Customer Self Care Product Prices, Discounts, Business Transactions Customer Address, Contact, Finance, Ticket Mediation CDR, UDR, . . Network Resources Phone numbers, Devices, . . Billing Rating, Discounting, Invoice Generation, Bill Archive Telco. Bill Online Bill Presentment Bill Analysis & Cost control © 2006 Ergon Informatik AG 7 Fulfilment Customer Billing

Taifun system overview Customer Mgmt Order Mgmt Billing Web Portal Opportunity Mgmt Super. Office Service Management Mediation Filter & Rule Management Service Management Wholesale & Business Customers Offering & Calculation Product Management Guiding & Rating Tariff Management Electronic Bill Presentment & Analysis Telco. Bill Legend Taifun Suite Wholesale/Carrier Service Management SOAP/XML Interface Swisscom CPS Number Activation Swisscom NOT DB Trouble Number Directory BAKOM INA INet Server recommended Interface to external system* Interface to internal system* Network platforms Dial-Number Management Contract Management Billing Discount Management Business Support Systems Direct Debit, LSV+, . . Collection Invoice Generation Archive Management Contact Management (*) part of Taifun BSS BAKOM ONP INet Server Swisscom Directories Public Number Directory Print shop Postscript/PDF A/R, Collection & ERP Navision Finance Mgmt. Phone Books Common & individual Service Provisioning Role Management User & Access Rights Workflow Management Business Process Modeling SFTP Server Billing Data Transfer Taifun Service Fullfilment and Billing Provisioning, CDR Service, OSS Service Platforms and Operational Support Systems Voice Service Voice Switching Platform Technical Provisioning Transport, OSS Transport & Access © 2006 Ergon Informatik AG Data Service Data Switching Platform Video Service Video Delivery Platform Application Service ISP/other Services DOCSIS Provisioning Broadband Command Center HFC DSL Fiber DOCSIS, PCMM DVB, Analog Ethernet IP 8 Other

Comprehensive Product Catalogue covering all business automation aspects Ser Mgmt CRM Prov Ser Web Res Prod Cust Med Bill TB Res Mgmt N • A central product catalogue is the swiss army knife of the product manager to seamlessly define: – Business transactions for automated service activation & change – Service & price elements, discounts & margins for consistent pricing – Offer and contract templates to automate document creation – Service resources item and their use such as phone numbers, CPE’s, access lines, … Offer Examples: Valid configurations Order & Contract documents Service Fulfilment workflow Service Assurance SLA Billing & Collection Tariffs „End-to-End“ Taifun Product Catalogue => Product definition w ithout redundancy. No need for costly interfaces. © 2006 Ergon Informatik AG 9 Fulfillment C Billing

Reusable Service Modules for flexible offerings Ser Mgmt CRM Prov Ser Web Res Prod Cust Med Bill TB Res Mgmt N Fulfillment C Billing Business Requirements • Standardized product lines (vs. customer specific products) • Short time to market for new or improved products • Lower operational costs • Improve quality Solution • Build new products effectively out of modular base products (e. g. a VLAN product is built on top of P 2 P-connectivity products) • a product specification contains all the models & definitions necessary for offering, ordering, delivering and billing • Highly automated, workflow driven End-to-End “Offer to Cash” process => Reusable service modules for speed & flexibility © 2006 Ergon Informatik AG 10

CRM Prov Ser Web Res Prod Cust Med The 360 ° customer view Ser Mgmt Bill TB Res Mgmt N Efficiently maintain the entire relationship with your customer: • Sub customers (over n-hierarchies) • Offers • Orders & Contracts • Services – Addresses & Contacts Explore – Bill account – Discounts – Associated Inventory • Journal • Invoices => One user interface for your CRM © 2006 Ergon Informatik AG 11 Fulfillment C Billing

Service Fulfilment: From process definition… © 2006 Ergon Informatik AG 12

… to automated provisioning workflow => what, when, by whom; ok? problems? © 2006

Controlling the workflow • Task addressed to role ‘VDA‘ • Task handled by user ‘kurmch‘ Task description Start time • Task states: – planned – ready / executing – finished © 2006 Ergon Informatik AG 14 End time

Ser Mgmt CRM Prov Ser Web Res Prod Cust Med Bill TB Res Mgmt Taifun Billing N Fulfillment C Billing • Key features – Implementing billing stream from network element to printed bill – billing of any billable event from any voice, data and other services • Delivering the key billing scenarios – – Direct billing of customers Wholesale billing of partners (e. g. other CNOs or switchless resellers) End customer billing per partner network for white label products Intercarrier billing => Taifun support all Telecom billing scenarios Aggregating & Rating raw events Bill consolidation Discounting Rated billing events Accounting © 2006 Ergon Informatik AG Bill formatting Bill items Billing 15 Bill archive Invoice Generation Printfiles

Ser Mgmt CRM Prov Ser Web Res Prod Cust Med Bill TB Res Mgmt Billing scenarios N Reseller Customer Retail Billing e. g. CNO without own switch but with own access network) Retail invoice Reseller invoice CDR Own Network Carrier invoice Retail Billing Customer Interconnection Carrier Reseller Interconn. Billing Reconciliation Retail invoice CDR CDR Control invoice Carrier invoice Control invoice Reconciliation Reseller invoice CDR Reseller Billing Legend: Partner Carrier with own switch but without end customer CDR Billing Type by Taifun © 2006 Ergon Informatik AG 16 CDR Fulfillment C Billing

Taifun for Cable Network Operators • Triple-Play Service Fulfilment: – Data, Voice, Cable-TV, D-TV • Service & Technical Provisioning – Voice switch or partner carrier – e. MTA, CM, D-TV (Nagra & Conax: 2007) – Mailserver • Inventory & Stock Management – Modems, routers, settop-boxes • Rating & Billing – All service types © 2006 Ergon Informatik AG 17

Inventory Management © 2006 Ergon Informatik AG 18

„Triple Play“ solution overview Customer Taifun Web Portal (Self Care & EBP) Taifun Bill Formatting Printshop (PDF, PS 3) Taifun Service & Inventory Mgmt Taifun Rating/Billing Collection (SAP, Navision, . . ) Taifun Service Provisioning Taifun Mediation Service usage D-TV Nagra/Conax CAS Incognito BCC Technical Provisioning DATA (Euro) DOCSIS IP Voice (Euro) Packet Cable © 2006 Ergon Informatik AG Other IP Device ISP Mail Hosting Voice Switch or provider 19 DTV D-TV DVB STB Taifun/BCC other components

Ser Mgmt CRM Prov Ser Web Res Prod Cust Med Bill TB Res Mgmt Telco. Bill • • N online bill presentment real-time bill & call detail analysis cost control on cost center level customer inventory management • online demo http: //www. telcobill. ch © 2006 Ergon Informatik AG 20 Fulfillment C Billing

Taifun – The summary • End-to-End service fulfilment automation : central, modular product catalogue combined with strong business process engine to implement efficient service delivery. • Comprehensive billing capabilities: supporting a variety of billing scenarios to support flexible business models. • Straightforward to integrate : fully based on industry standards such as Java (J 2 SE, J 2 EE) and equipped with extensible, open APIs such as SOAP. © 2006 Ergon Informatik AG 22

http: //www. ergon. ch schneider@ergon. ch © 2006 Ergon Informatik AG 23

Taifun Architecture • Standards Java Client Web Client – J 2 EE, XML, SOAP • Reusability – Modular, open APIs Taifun – customizable while maintaining release ability • Scalable Customizations Service Billing Processes Reports Product Service APIs GUI – J 2 EE, Oracle SOAP/WSDL Interfaces XML, CDR, UDR, . . • Future Proof – SOA, Model Driven J 2 EE Application Server Websphere, JBoss, . . Scaling © 2006 Ergon Informatik AG 24 Oracle

ONP and INA interface module • The INET/ONP Module handles the number porting workflow with the BAKOM INET server: – upload/download of work orders to/from INET server – fully automated incoming porting including all timing issues from init till handover – handling of represents in case of failures – inform about outgoing portings (workflow not yet fully automated) – inform about confirmed time of porting – inform about rejects (incl. reason) • Functionalities of the INET/INA provisioning interface: – Put BN into operation (export tariff model and business number). – Download and install tariff definitions of foreign business number operators. – Export rated CDRs foreign network operators to INA Server. © 2006 Ergon Informatik AG 25

Technical Provisioning with Incognito Broadband Command Center N Ser Mgmt CRM Prov Ser Web Res Prod Cust Med Bill TB Res Mgmt Taifun Service Provisioning • Modem • MTA • Other IP-devices © 2006 Ergon Informatik AG 26 Fulfillment C Billing