Government Service Platform and My EGov Portal Introduction

Government Service Platform and My. EGov Portal Introduction Research, Development and Evaluation Commission, Executive Yuan

Agenda • • • Background: Taiwan e-Government Program Vision: Common Platform Roadmap Strategy: Central GSP Implementation: GSP Solution Architecture Benefits

e-Government Common Platform in Taiwan

Background: e-Government Program • e-Government Program is a part of e-Taiwan project (20022008), which is composed of e-Government, e-Industry, e. Society, and e-Infrastructure. • The e-Government Program aims for putting all government agencies and government employees online, placing over 1, 500 government application services online, and eliminating all household and land registration certificates. • This program aims to link all government agencies through networking and to provide versatile Internet-based services as the “e-Government” system. • Built e-Government Common Platform as a “Gateway System. ” The function is to integrate interdepartmental information and simplify related operational processes.

Background: Goals of e-Government • To provide online services to all agencies and civil servants via the Government Service Network (GSN). • To encourage the government workforce at all organizational levels to take advantage of the Internet to conduct administrative business and provide public service in a more efficient manner. • To promote communication and document interchange between organizations at different levels. • To improve the convenience and efficiency of government services by providing over 1, 500 Internet-based application services and “one-stop processing services. ”

Vision: e-Government Vision To employ information and Government communications technology in support of government reengineering, provide innovative services, improve administrative efficiency, and raise the quality of public service. Citizens 24 x 7 Services One-stop Services s ice rv Info. Com er Se To enable government agencies, businesses, and the public to conveniently obtain a variety of government services via a broad range of channels at any time and place, and to provide integrated, innovative interdepartmental services. CS G • vic e s G 2 Multi-channel Services G 2 • e-Government is anytime, anywhere and for anyone.

Strategy: Standardize and Streamline e-Government Services • To provide a single integrated view of the government – – Single sign on (SSO). Service registration. Service integration. Electronic payment. • To solve many of the tough problems faced individually by departments – – Strengthens government online services. Integrate with the e-government entrance websites. Provides various service channel for e-government services. Accelerates the implementation of e-integrated services.

Strategy : Central Common Platform (GSP) at e-Government Gateway Site Users Portal / App Government Service Platform Core Module My EGov Portal E-Payment Service Integration Service Entry Directory Service Citizen Authentication Authorization Public Servant Exchange Module Information Interchange Infrastructure Registration Service Directory Exchange Legacy Systems Banking Government Legacy Systems Gov Directories GDS MOEADS XDS MOICA Gov Applications/ Innovation Systems CPA GPKI GCA Operation Management MOEACA XCA HCA

Implementation: Government Service Platform Module PT Content Management e-Mail e-DM Community Services SE RS Management Message Broker (machine interface) GUI (user interface) Community Registration and Management Users Registration and Management Organization Registration and Management DS Government Directory Service Directory exchange AA Personalization OID Registration and Management Service Registration and Authentication and Authorization Pipeline Design User Directory Service Application Directory Service Client Side Security Module AA Repository Management Single Sign On Search Engine SI Web Camera Mobile APP etc. EP OM Flow Design Flow Version Management Electronic Payment System Service Monitoring / Reporting Alert/Notification I 3 Flow Execution Control Message Processing Reliable Messaging Outbound Channel Inbound Channel Exception Handling Payment Gateway Event / Log Management Configuration Management Other Management Functions… LI LI Platform Message Exchange Legacy System Message Exchange Operation Management

Implementation: Core Standard • e-Service Transport Protocol (based on web services) – – SOAP over Http/Https. WSDL. WS-security. XML schema definition for government information exchange. • Government PKI – X 509 v 3 Certificate. – OCSP for online certificate verification. – CRL for offline certificate verification.

Implementation: Core Standard • Directory Data Exchange – LDAP (synchronize mode). – LDIF/DSML (asynchronize mode). • e. Payment Transport Protocol – ISO 8583(Credit Card). – Trip-Combo Card.

Benefits-GSP • Government Service Platform (GSP) has been becoming the core operation platform of Taiwan e -Government – providing cross-department SSO services. – providing integration of Web Services. – providing on-line e-payment services. – providing cross-department data inter-change services. – providing national directory services.

My. EGov Portal Introduction

Agenda • • • My. EGov’s Debut Our Goals Our Services Achievements My. EGov Portal Service Snapshots

My. EGov’s Debut • My E-Government (My. EGov) was launched in 2001. – The main services of My. EGov include information queries, online service delivery, and interactive communication between citizens and the government. – Between year 2006 to year 2012, My. EGov was rebuilt in web 2. 0 concept with more integrated services, such as personalized profile, blog, multimedia broadcasting, mobile app, RSS feed subscription and digg services.

Our Goals • To provide the public with a unified website, contain links to all government websites and allow searches for all government information. • To provide the public government online service, such as e-form of download and electronic services. • To provide a unified channel for public to communicate their opinions to the government.

Our Services Information Queries • Daily News Update • Multimedia Content • Features by Specific Audiences • Powerful Search Engine • Classified Information by Subjects • Government Contact Index • Government Sector App Service Interactive Communication Online Service Delivery • e-Form Download • Online Application Service • Webcam Streaming Service • • • Digg Service Facebook You. Tube Blog Mobile Web

My. EGov Snapshot (1) • Webcam Streaming Service – 59 webcams country-wide to promote Taiwan resorts by providing live-image service.

My. EGov Snapshot (2) • Multimedia Content – To provide users multimedia content to learn more about Taiwan culture, scenery, and government public affairs.

My. EGov Snapshot (3) • Diversified Target Content – To tailor the content according to different segmentation of population. – There are 4 kinds of segmentation at My. EGov, including family, students, female, senior citizens.

My. EGov Snapshot (4) • Online Application Service – To offer Internet-based online service and e-Form download service for citizens.

My. EGov Snapshot (5) • Digg Service – To provide a platform for users to discover and share content.

My. EGov Snapshot (6) • Mobile App & Mobile Web – To provide mobile service for citizen to access via smartphone and tablet – To collect apps information from government asectors