Government Health and Human Services Business challenge When launching a new project, this government agency in the Asia-Pacific region found that its information system could not handle the increased workload. It needed a system that could streamline information from the organization’s 130 sites and match customers with available services. Transformation The IBM Cúram solution helped the agency improve its information system and enable its customers to find the right services more easily. Business benefits Improves accessibility with one point of contact to programs and services Expedites processes such as eligibility determination and benefit disbursements with an automated system Integrates information from multiple sources to match individuals to the right services The department implemented an IBM Cúram solution to help it deliver better-quality services for its customers with a more transparent information system. This system applies standardized eligibility and decisions for individuals across the state. For customers, the solution provides a more simplified experience. For suppliers, it offers a comprehensive server catalog and more efficient payment administration. The solution also provides the department with equitable use of its available funding, improved information and reporting systems, and an increased capacity to plan and prioritize. A government agency in the Asia-Pacific region Enhancing social program management with an IBM Cúram solution Solution components • IBM Cúram Financial Management • IBM Cúram Provider Management • IBM Cúram Social Program Management Platform This state government agency provides essential services and support to individuals with disabilities. With nearly 18, 500 people with disabilities and their families depending on its services, the organization continually seeks to deliver higher-quality services by improving its information and reporting systems. Share this © 2017 IBM Corporation
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