Government Connect Local Authorities Connecting to Common Infrastructure

Government Connect Local Authorities Connecting to Common Infrastructure

GC Programme • Programme Board • Chair – Steve Gallagher • ODPM, e. GU, e. DT, Bolton Do. F, SOCITM, IDe. A, London Connects, BGOP • Non-Exec – Cap Gemini • Programme Team • • Lead – Bolton MBC GC Register – Sedgemoor GC Exchange/Mail – Tameside GC Infrastructure – London Connects • Programme Office • SRO, PM, TDA Mgr, Business Transformation Mgrs • Mar. Comms, Admin • Inward & Outward

Programme Strategy • OGC MSP • Technical Design Authority • Closed Group – Suppliers, Academic • Topic Related • e. DT Test Labs • Supplier Stakeholder Meetings • Business Design Authority • Common Infrastructure Board • Steve Gallagher, Ged Fitzgerald • Service Transformation Board • Steve Gallagher, Barry Quirk • Regional Partnerships Focus • Pilots, Early Adopters, Knowledge Collection & Dissemination • 180 Registered, 100 Early Adopters

NWe. GG • Partnership Model • Collaboration with RCE • • Regional Infrastructure – Technical & Data/Information Business Focussed – Service Layers Procurement Smart Cards • Authentication • e transactions • Transport • e Money • Real Opportunity • ICT Enabled Business Transformation • Buy In - Register on Web Site

GC CORE • GC Register • GC Exchange • GC Mail _________ • GC Report • GC Smart

GC Plus ØGC Pay ØGC Alerts ØGC Other

Affordability / Investment Decision Cost avoidance Cash efficiencies Customer service Planning and Types of benefits performance Fraud reduction benefit Risk avoidance Risk reduction £’s £’s ££££

Cost Avoidance Benefits • “Build once and use many times” • Planning time • Capital investment • Lifecycle cost – governance and management • Procurement and implementation costs • Updating / future proofing • Cost of building a solution for authentication £ 50 - £ 250, 000 • Multiplied by the numbers of solutions that will NOT have to be developed 10 - 200

Cashable efficiencies • Migrating costs to cheaper channels • Standard-process efficiencies • Across Local Authority and other public sector bodies • Non-standard processes • Information management and single verifications • Streamlining management reporting

Cashable efficiencies - calculations • Capacity versus cash saving • Cheaper channels • T-scheme 1 – 3 only • 17 million customers use the Internet • 40% want and would use on-line services • Cost of on-line versus face-to-face • Web - 12 p • Telephone - £ 2 • Face-to-face £ 9 • Management reporting • Number of central government returns • Amount of time to populate the average return • Automated return – rather than official signature

Cashable efficiencies – calculations 2 • Standard processes • 2. 4 million cross-agency transactions for benefits and children processes alone – for all London Boroughs • 40% of entire cost of legal commission is in data entry and checks • Time saving against face-to-face and telephone contacts – 5 minutes to 30 minutes • Take-up by citizens and authorities and agencies – assume 50%

Customer Service Benefits • Consistent service across all channels • Increased points of access • Proactive service delivery - citizen and economy “well-being” • Single log-on for all services and agencies • Speedier service delivery • Services and preferences can be customised

Risk Reduction and Avoidance • Reduced risk of “unauthorised access” • Reduced risk of information and intelligence being “missed” • Across authorities • Across agencies • Information sharing rather than consolidation more clearly aligned to DPA – customer authorised

Risk Reduction and Avoidance - calculation • Reduced premiums? • How many “high profile cases” have there been per annum? • What has been the cost of the average in terms of investigation and fallout? • By what percentage has the risk reduced? • Reduction in any “compensation? ”

Planning and performance • Identification of actual demand patterns and service trends • Better targeting of future service delivery (reduced cost or increased capacity)

Fraud • Single authentication will form valuable building block

Benefits – programme stages Customer Service Cost avoidance ü ü ü Efficiencies üü üü ü ü Planning & performance üü ü Fraud ü Risk üü Planning Development Delivery Implementation Exploitation

Benefits – product sets Customer Service Cost avoidance Efficiencies ü ü üü üü Planning & performance Fraud ü ü ü Risk üü GC register GC exchange GC email

In Progress • Calculate the Full Business Case • Costs • Benefits • Develop an investment case for each level of authority • Develop an investment model for other government agencies • DFES – ISA, ICS, Youth Opportunities • DWP – RATS Replacement • ODPM – SEU, Housing, PLUS • NHS • Home Office • DVLA • CSIA

GC Report • Returns • xml data schema’s • Stored Locally (somewhere) • Central Process • Collects data and routes to Gov Department • ODPM Mandate • Other departments – Common Infrastructure Board, Service Transformation Board

Gc Smart • Common Schema • Pre built into Smart. Connect Software • Integration with CRM • Citizen Account Token – Level 1 -3 • Finance Sector • Interoperable Infrastructure • Policy Implementation • PKI Issuance • Registration Process – All LA’s • Issuance through Gateway • Bridges with NHS, Others, Europe, International? • Settlement & Clearance

Common Accounts Citizen Account • schema defined – standards consultation process underway Employee Account • structure definition stage Business Account • data structure defined – schema being developed Property Account • data structure defined – schema being developed Community Group Account • data structure being defined

GC-Register Conceptual Design

Levels of Authentication Level Achieved Minimum Registration and Enrolment Level Minimum Credentials Level Registered Only Username / Password Shared Secret(s) exchanged Remotely Username / Password Face 2 face exchange of documents. Digital Certificate and a PIN Biometrics supported by a face 2 face exchange of documents Digital Certificate and Biometric T 0 – Anonymous, Useful for Personalisation T 1 – Low Level of confidence T 2 – High level of Confidence T 3 – High level of Certainty

GC Register • ‘White Label’ web solution – pilot level 0 & 1 • Built by DTI for businesses • Uses gateway authentication • Each local authority brands their own style sheet • Single - standard privacy statement • Organisation registration/accreditation • Cleanse all CRM client index data • Send file of data to GC Register • Data structure to be defined • typically CRM ID, name, UPRN (Address), DOB, contact details plus known facts (existing relationship) • Write to customers inviting them to register • Put the link on the web site

Sign On Here REGISTER HERE

Citizen Account & GC Register Ask - Is the Person Registering as a Citizen Business Community Group Assume Citizen

Citizen Account & GC Register • Enter Name, Post Code House Number >if found • ask for known fact • E. g. CRM ID, Council Tax Number etc. >if not found then explain manual process (Get On Client Index at LA) • Possibility of linking up with finance sector known fact bank account number • If verified • issue Unique ID – Password • notification passed back to LA for x. Ref to CRM ID

Citizen Account & GC Register • customer choice • enrol for individual services from LA • enrol for all services that are available at the T 0 and T 1 level at one go • they now have a customer account for on-line services • customers can volunteer information to support personalisation • forms can be pre-populated • alerts and messages can be sent • transaction history viewed • as services are added - more value to customer

Citizen Account & GC Register Level 2 & 3 • Verification will require a face 2 face examination, following an auditable process at LA. • The proposed ‘affordable public sector PKI’ will be at the heart of the token issued as a credential • The T 2, T 3 solution will support local authority Smart Cards, enabling the private key to be placed on a smart card in a secure manner, as it is issued • If the gateway is to be the secure token service, then it must have at least a copy of the public key • A citizen with an existing T 0 or T 1 registration, will be able to lift that registration to T 2 or T 3

Employee Account & GC Exchange • Structured data within employee account • Schema definition • Roles and responsibilities • Linked to ESD toolkit processes • Each LGSL item risk assessed • Each role risk assessed • Each employee authenticated to a trust level • Part of organisational accreditation process • Authentication credentials passed with messages • Partner organisations can verify identity • Trusted access to data and information of a known citizen, business, property, location • Reduced re-keying, joined up information, interaction history

Employee Account & GC Exchange • Secure messaging infrastructure • Routing and transformation of data schemas • Authenticated employees with roles and responsibilities defined • Joint working schemas defined in toolkit and risk assessed • Standard adapters to back office systems • Risk free development for system suppliers • End to end transactions • Passing data sets as citizens move around • Employee directories, grouped roles

Infrastructure • When everyone connected • Policy implementation • Settlement and clearance • Modernisation • Interoperability • Access services anywhere, anytime, anyhow • Eligibility • Personalisation

Government Connect - Summary • Secure messaging infrastructure • Authenticated citizens, employees, businesses, community groups • Secure email • Standards • Accreditation processes • Community of trust • Long term governance and sustainability • Everyone can join in • Realisation of benefits/efficiencies across the public sector