Going from Print to Online and the Role

Going from Print to Online and the Role of Agents Cary Bruce EBSCO Information Services Budapest, November 2005

„Online“ Resources: Starting with Basics ü What are e-journals, e-packages, e -books and/or databases? ü How can I buy them? ü How can a Suscription Agency help me? 2

Four types of „Online“ Resources ü Journal subscriptions as e-journals ü E-Journal packages purchased by consortia or by individual institution ü Databases ü E-book package subscriptions 3

Subscribing to individual e-Journals? Subscription Models Price 1. Print comes with free online 100% 2. Print plus (paid) online 105% – 125% 3. Online only 80% – 100% Questions to be answered before requesting a quote: single user, simultaneours users, one site, multi -site, number of FTE (faculty plus students) for site/university, core FTE, type of authentication How to buy? EBSCO as an Agent will quote the journal type as you wish and set it up for you and help you with registration if so required by the publisher. 4

Buying e-journals as publisher packages Models 1. “E-on-top” 2. E-only 3. E-only with ddp print on select titles (ddp=deep discounted titles) Structure/Issues to Clarify § Institutional license or consortia § Cross access, full collection or subject collection § What kind of long-term archiving solution do you need? § Duration - Multi-year or Single year § Availability of Back files § Authentication method Words of Caution § The cost will be based on current spend in subscriptions § Non-cancellation clauses § You will not spend less; you will have access to more content 5

Examples of Medical e-Packages E-Package opportunities in Hungary via EBSCO Ø Oxford U. Press Medical Collection (approx. 60 titles) Ø Karger (72 titles) Ø Blackwell (226 titles) Ø Thieme (110 online titles) Ø Wiley Ø and others like Science, Nature, Bentham, U. of Chicago Press 6

Further ways of accessing e-journals Full Text Databases • Good for expanding access to non-core journals. • Provide wide backfile across different publishers and thereby saves document delivery costs. • Watch out replacing journal subscriptions; composition of databases change and many journal have delayed publication (3 to 12 months) in database. Examples • CINAHL with Full Text, Sport. Discus, Biomedical Reference Collections, Health Library 7

Current Trends in E-Journals • The use and purchase of online journals is growing dramatically. By 2008, online subscriptions to exceed print subscriptions. • Publisher pricing and licensing models are still evolving. Expect changes. Less print with free online, more paid online, e-only, tier classifications, FTE and usage based pricing, etc. • Individual libraries need to strategically plan how they will most efficiently gain access to information. One size does not fit all most efficiently. • The library as a physical location will change, but the importance of the librarian does not change in this world. In fact, the librarian will need to become more technically and copyright oriented. • Complexity is dramatically increased in the electronic world. The management of e-journals needs new tools and methods. 8

The E-Journal Life Cycle Management of electronic Resources Acquire Evaluate Monitor Provide Access Provide Support Administer 9

E-resource life cycle License terms Trial use Order Price Assess need/budget Pay IP Addresses Evaluate Register User feedback Proxy Servers Acquire Catalog Usage stats Evaluate Monitor Downtime analysis Portals/Access lists Campus authentication Provide Access Review problems Problem log URL maintenance Provide Support Administer User IDs Hardware needs Software needs Contact info Admin module information Preferences (store) Holdings lists Troubleshoot/ triage Access restrictions 10 View rights for use Claiming

E-resource life cycle License terms Trial use Order Price Assess need/budget Pay IP Addresses Evaluate Register User feedback Proxy Servers Acquire Catalog Usage stats Evaluate Monitor Downtime analysis Portals/Access lists Campus authentication Provide Access Review problems Problem log URL maintenance Provide Support User IDs Hardware needs Software needs Contact info Print Online Administer Admin module information Preferences (store) Holdings lists Troubleshoot/ triage Access restrictions New Processes introduced 11 View rights for use Claiming

What value do Agents offer in the electronic world? 1) “Traditional” agent services that also apply to the e-journal world 2) New “e-agent services” that help customers acquire and manage eresources 3) E-resource management products, linking services and databases 12

Traditional services for online journals Ordering and renewals Title information and prices Payments to publishers Invoicing and Claiming EBSCONET®: Internet based subscription management tool for librarians EDI and Library System Feeds Pricing analysis and other management reports One-stop dedicated Customer Service 13

Products for the “E-World” • Online Subscription Managment System e-journal Gateways 14 • Online Title lists

Products for the “E-World” • Reference- and Fulltext databases • E-procurement Platforms • Link Resolvers • EDI Interfaces to Library Systems • Hosting und Platform services for publishers (i. e. Meta. Press) 15

New e-Agency Services One-stop Customer Service for e-Journals Ø Rapid processing of online orders/renewals and upgrages • E-Mail processing with publishers • Online set-up within 24 if possible Ø Registration assistance • Automatic registration for select publishers (ie. Springer, Ingenta) • Access information via e-mail PID / SID Numbers Ø Information and assistance about new online journals, format changes, publisher pricing models and their changes Ø Administration of IP-Addresses and handling of Publisher Contacts • Notify publishers of IP address changes 16

New e-Agency Services One-stop Customer Service for e-Journals Ø Automatic title set-up on e-journal Platforms, a-to-z lists and linking knowledge bases Ø Information about new online journals, publisher pricing models and their changes Ø Dedicated e-journal processing teams Ø Handling, administration and/or negotiation of site or consortia licenses Ø Special invoicing to individual consortia members Ø Support with archival rights, backfiles, etc. Ø Yearly review of contract compliance Ø Open Consortia offerings on behalf of publishers 17

EBSCO’s Services License terms Trial use Price Assess need/budget User feedback Evaluate Monitor Problem log A-to-Z Link. Source Evaluate* IP Addresses Register Proxy Servers* Catalogue Downtime analysis Review problems EJS Pay Acquire Usage stats Services & EBSCONET Order Provide Access Provide Support Portals/Access lists Campus authentication URL maintenance Administer User IDs Hardware needs* Software needs* Contact info* Admin module information* Preferences (store)* Holdings lists Troubleshoot/ triage* * Reflects future services 18 Access restrictions View rights for Claiming* use

Advantages for the Libraries ü Reduction of administrative complexity ü Resource and process optimization by integrating electronic products with agency services ü Process standardization ü Services independent of any particular publisher ü Advantages from know-how transfer; you benefit from experience ü Benefits from continuous and efficient product improvement 19

Conclusions • e-journals consortias do not significantly reduce the library budgets. They can however increase the amount of titles available and reduce the cost per title. • Managing online resources increases administrative complexity and your need for additional resources • Buying direct from the publisher is not cheaper than buying via an agent. The work otherwise done by the agent will have to be done by you. • Talk to us about electronic resources and site licenses. Do not forget the value that Agents provide. The Agent helps the librarian. 20

EBSCO Contacts More Info on the Web: www. ebsco. com EBSCO Central and Eastern Europe, Berlin, Germany Cary A. Bruce, General Manager cbruce@ebsco. com / +49 30 34005 -255 Sabine Teichert, Sales Manager steichert@ebsco. com / +49 30 34005 -222 Vojislav Milovanovic, Sales Representative, Prag vmilovanovic@ebsco. com / Tel. + 420 (604) 207152 Eszter Lukacs, Inside Sales, Berlin (Hungarian speaker) elukacs@ebsco. com / Tel. +49 30 34005 -111 Marina Milovanovic, EBSCO Publishing Eastern Europe, Prag marina. m@ti. cz / Tel. +420 (604) 207152 21

CUSTOMERFOCUSED CONTENTDRIVEN for more information contact cbruce@ebsco. com 22