Glocalizing IT Standards for Virtual Asia Prof Dr

Glocalizing IT Standards for Virtual Asia Prof. Dr. Ahmad Zaki Abu Bakar Chairman Malaysian National Information Technology Standards Committee of SIRIM Professor Faculty of Computer Science & Information Systems Universiti Teknologi Malaysia

My Proposal in Myanmar, 1999 v The Problem: – Standardization of IT Requires: • A Lot of Time & Effort • Many Resources • National Commitment v Next Step for GII Implementation – Popularize Usage of IT Standards – Introduce to IT Industry • Creative ways – Emphasis on Software Developers 2

Incorporating IT Standardization into Software Development v v How to apply IT standards into Software Engineering (SE)? Consider SE Life Cycle Models – – – – Build-and-fix Waterfall – Most Widely Used Rapid Prototyping Incremental Synchronize-and-stabilize Spiral Object-Oriented - Latest 3

Aim Consider Commercial Product Design Practice v High Quality Conformance to International Req. & Standards Use ‘Design for. . . ’ ‘Design for’ List • • • Design for market (DFMk) Design for manufacturing (DFM) Design for assembly (DFA) Design for testability (DFT) Design for Usability (DFU) Design for serviceability (DFS) Design for OHSA (DFOHSA) Design for Green (DFG) Design for Conformance (DFC) Design for International (DFI) 4

Design For Glocal v If Design for International – What about Design for local? v Why not use…Design for Glocal (DFGL) – Global & Local – Term Glocal • Asma Abdullah, 1996 – “Think Global, Act Local!” v Software Globalization & Localization 5

For Software Quality v For Takeshi’s Quality Characteristics – – – Functionality Reliability Efficiency Security User-Friendliness Maintainability Flexibility Portability Testability Interoperability Installability Reusability Please Insert Glocalability 6

Towards Information Utility i i i i i i i i i i Client/Server Universal Connectivity Information Appliance Minis, PCs, IT, Islands Mainframes Centralized Computing i Distributed and Networked Personal Computing 1960’s and 1970’s Cooperative Computing Internet Information Utility 7 2000 and Beyond Source: HP & MIMOS

Information Utility When computing and access to information is available and affordable to anyone, anytime, anyplace like. . . water electricity telephone Information utility 8

Virtual Asia v v The wonder of ICT Internet Technology creates – Virtual organizations – Virtual/cyber worlds – Borderless world v Asian organizations & country can be interconnected to form Virtual ASIA 9

Latest Development v v v Malaysia has embarked on K-Economy Japan’s e-Asia E-ASEAN What can we do to reduce Digital Divide? What can we do for Keconomy, e-Asia & e. ASEAN? 10

Malaysia’s National IT Agenda Ac e tiv tion ta ali ma Qu sfor an Infostructure Tr ce Eq ss ui and ty People • Education • Skills development • Acculturation Civil Society (Vision 2020) Creating Value • Network • Affordable appliances • Legislation Applications • Indigenous content development • Interactivity • Infotainment, Edutainment, 11 Infocommunication

Electronic Business SOME TECHNOLOGIES USED: SEARCH ENGINE ON-LINE CATALOG RECOMMENDER AGENT CONFIGURATOR SHOPPING BOT SOME INFORMATION GATHERED: BUYER LOCATES GOODS SELECTION OF GOODS AGGREGATOR AUTOMATED AGENTS TRANSACTION PROCESSOR NEGOTIATION SEARCH BEHAVIOR BROWSING BEHAVIOR CUSTOMER PREFERENCES EFFECTIVENESS OF PROMOTIONS BARGAINING STRATEGIES PRICE SENSITIVITIES PERSONAL DATA SALE MARKET BASKET DATA INTERCHANGE CRYPTOGRAPHY PAYMENT E-PAYMENT SYSTEMS TRACKING AGENT ON-LINE HELP BROWSER SHARING INTERNET TELEPHONY CREDIT/PAYMENT INFORMATION DELIVERY REQUIREMENTS DELIVERY ON-LINE PROBLEM REPORTS POST-SALE SERVICE CUSTOMER SATISFACTION FOLLOW-ON SALES OPPORTUNITIES 12

The Electronic Supply Chain GOODS MONEY Plan Deliver Suppliers’ Supplier Source Make Deliver Supplier (internal or external) Source Make Deliver Your Company Source Make Deliver Customer (internal or external) Source Customer’s Customer Supply Chain Operations Reference Model CORPORATE BOUNDARIES Plan Source Make Deliver SOURCE: A. BIFFI, PF. CAMMUSONE 13

Bricks v. Clicks Digital Divide DATA-POOR BRICKS CLICKS DATA-RICH SOURCE: NUMA-Q (IBM) 14

Business Driver 1 v v v Find Customers Acquire Customers Inform Customers Fulfill Customer Request Retain Customers Service Customers v v v Mass competition Increased revenue Customer retention Profitable relationship management Efficient & effective business practices 15

Business Driver 2 v v v Demand management Supply Chain Management Execution Distribution / Logistics Demand fulfillment Service & maintain v v v Global competition Increased throughput Customer responsiveness Inventory reduction Efficient & effective process Return on assets 16

New Business Model for Virtual Asia From To • Mass production • Mass customization • Effective use of capital • Effective use of knowledge • Improved efficiency • Reducing time to market • Internal focus • Customer-centric 17

Mass Personalization v Treating each user as an individual – key is INFORMATION v How to acquire and store information about customers – Cookies – Question and response – Clickstream analysis v v v How to use the information effectively Personalization technology Customer relationship management – real v. cyber world 18

e. Commerce Technology v Internet Mobile technologies Web architecture Data interchange Multimedia v Databases v v • Access security • Cryptographic security • Search engines • Data mining • Intelligent agents 19

e. Commerce Requirements RFQs Catalogs Quotations Ship Notices Letters of Credit Purchase Orders Electronic Payments Bills of Lading Invoices 20

IT Standard Glocalization v v Local requirements Global requirements Take care of Multiracial, Multicultural & Multilingual issues Glocal IT Standards 21

End of Presentation Terima kasih. . . THANK YOU. . . 22