Global network of innovation Siemens Your Future Partner In e-Government Ari Karima IT Forum, Riga
Global network of innovation Agenda 1 What Are Your Customers Requirements ? 2 The Trends in Government IT 3 The Structure of IT platforms 4 Solutions and References
Global network of innovation Today’s situation. . . Government Services, Customer View today`s situation ? ? ? ? ? Today: separate Solutions – The Customer is the Integrator
Global network of innovation . . . and tomorrow Government Services, Citizens’ Expectations today`s situation Benefit for Citizens Employment Tax Health Social Arena Gov and private Benefits Education Death Birth Citizens have a full spectrum of public Services, anytime and anywhere
Global network of innovation . . . and tomorrow Government Services, Business’ Expectations today`s situation Benefit for Citizens Tax Employment Benefit for Business Social Arena HR Health Education Purchases Exports & Imports Subsidy & Funding Finance Gov and private Benefits Corp Citizenship Statutory Requirements Birth Incorporation Businesses use a single around-the-clock portal for all public services Liquidation Death
Global network of innovation . . . and create added value for Government today`s situation Benefit for Citizens Tax Employment Benefit for Business Social Arena HR Health Education Gov and private Benefits Purchases Exports & Imports Subsidy & Funding Finance Birth Incorporation Corp Citizenship Statutory Requirements Liquidation Benefit for Governme. . . and nt more Government Gateway, an universal solution within administration Death
Global network of innovation How it should be Government Services Workflow, Customer View Citizen Business Administration Customer (User) Different Target Groups are interested in governmental offers. . .
Global network of innovation How it should be Government Services Workflow, Customer View Citizen Business Administration Customer (User) Multichannel Access . . . via Multichannel Access. . .
Global network of innovation How it should be Government Services Workflow, Customer View Citizen Business Administration Customer (User) Multichannel Access Service Broker . . . managed by a Service Broker. . .
Global network of innovation How it should be Government Services Workflow, Customer View Agencies & Departments Citizen Business external Service Provider Administration Customer (User) Multichannel Access Service Broker Service Supplier . . . guided to the correct departments and agencies. . .
Global network of innovation How it should be Government Services Workflow, Customer View Agencies & Departments Citizen Business external Service Provider Administration Customer (User) Multichannel Access Service Broker . . . which offer the expected services. Service Supplier required Services
Global network of innovation SBS’ Government Suite Customer Multichannel Access Broker Internet Access Citizens’ Office Call Centre Mobile Access Portal / Life Events Life Event Mgr/ Government Gateway Front Office & Vertical Integration Back Office Processes LEM click for details Management & Support Processes Secure Mail, Payment Engine, dig. Signature etc. SBS‘ Government Suite is a common platform for organization, processes, technology and solutions.
Global network of innovation Government@SBS - Highlights Market Leader in Western Europe Highlights #1 Position in Europe • SBS 4, 1 § 450’ € total sales in SOL worldwide § Strong position in AT, BE, DE, IT, UK, and in HU, IR, NO, NL, TR, ZA • CSC 3, 7 § More than 1000 consultants • IBM 3, 5 • Bull 3, 1 • Finsiel 2, 8 • Accenture 2, 7 SBS and the Competition Market Share % E-Gov drives Market Growth * Source: Kable / Gartner 2002 E-Government is the hottest topic! § The hottest topic in Western European government for 2000 -2005 is E-government § Governments demand integrated solutions (C-D-B-O) § Public Safety, Security and Identification is getting a big boost due to the increased focus after the events of 9/11 § EU harmonization increases push towards e. Europe, Security and New Public Management with ERP Systems § Increased demands on suppliers to enter into Public-Private Partnerships (PPP)
Global network of innovation What is E-Government? It is the e-Business solution for Government! • accessible and responsive to the needs and demands of their • citizens (G 2 C) • businesses (G 2 B) and • other government organizations (G 2 G).
Global network of innovation Governments have Different Solutions for Structure of e-Government each Ministry and each Agency Customers Front Office E-Government & Portals and Vertical Marketplaces Integration Internet Access Portal Citizens’ Office Portal Call Center Market Mobile Access Place Life Event Manager Ministries / Agencies Gateways & Vertical Integration Back Office Management & and Support Horizontal Processes Integration Operational Management, Human Resources Management Knowledge Management Records Management (ERM, BIM) Public Security, Safety & Identification Basic Security, Secure and Service -enabling ID Smart Card, Emergency Management, Border Control, Visa Systems
Global network of innovation Governments have Different Solutions for Front Office Solutions: Multiple Access Channels each Ministry and each Agency Customers Front Office E-Government & Portals and Vertical Marketplaces Integration Internet Access Portal Citizens’ Office Portal Call Center Market Place Life Event Manager Ministries / Agencies Gateways & Vertical Integration Back Office & Horizontal Integration Public Security, Safety & Identification Mobile Access
Global network of innovation Front Office Solutions Portal/ CMS Single Entrance point (Internet, Intranet) to government Information and Transaction Platforms Mobile Services Citizen Office Access to data and applications for mobile citizens & employees One Stop Shop solution with Civil Servant Interface Web Services Life Event Manager Central Information and Transaction System for spezific User Groups One Stop Shop via Internet Dept. of Agriculture Ireland Pilot within Baynet Reference Baynet Administration 2000 Police Netherlands Platform • Vignette • SAP Mysap. com • Microsoft MSIB • Microssoft Biztalk • Microsoft • Oracle • IBM • Microsoft • Oracle Target Customer Federal/State and Large Cities • Microsoft Biztalk
Global network of innovation Front Office - Selected References Department of Agriculture, Food and Rural Development, Ireland Administration 2000 This system replaces existing Disease Testing Systems over a phased basis. The system is designed to accommodate a user population of 1000 staff located at District Veterinary Offices (DVO) and 1000 veterinary surgeons. One-Stop-Shop e-Gov complete access to services for all situations of life, Verwaltung 2000 inter-administrational, Flemish Regional Government German Employment Service The horizontal portal platform that allows the Flemish government to host its new EGovernment applications Siemens also implemented the solution to bring existing applications to a larger public via portal gateway technology. Service with 450. 000 jobs for job seekers Skilled base service for employer/companies with 1. 600. 000 candidates, Service for young trainees with 200. 000 vacancies each year, Education offerings EU-Commission Baynet Virtual Town Hall for municipalities E-polling City Council E-news paper Entire legal Information services of all Bavarian Authorities Localization by users (indication of place) Forms for download and online editing
Global network of innovation Governments have Different Solutions for Back Office Solutions: New Public Management each Ministry and each Agency Customers Front Office including Gateways & Vertical Integration Back Office & Horizontal Integration Operational Management, Human Resources Management Knowledge Management Records Management (ERM, BIM) Public Security, Safety & Identification
Global network of innovation Back Office Solutions Secure Archive Central Electronic Archive for Encrypted Data Storage – an E-Business solution for safe data storage with highest degree of security and confidentiality. SAP ERM Register Simple using of databases (register) with proof of admittance rights in public authority processes. SAP HR §Personnel Management §Budgetary and Accounting Process §Deployment Reorganization. Planning §Supporting the §Salary entire budgetary Management process §Organization Management Reference cyber. DOC CIPS Mo. F Austria Platform/basic system • Client/Server • PKI, digital signature • BSI security policy • Central located register databases • Regional data centers SAP Target Customer Notaries Federal/State and Large Cities SAP
Global network of innovation Back Office - Selected References Austrian Notary Association Austrian Federal Ministry of Finance Secure Archive SAP-ERM Republika Srpska and the Federation of BIH Austrian Federal Ministry of Finance Citizen Identification Protection System (CIPS) SAP-HR
Global network of innovation Governments have Different Solutions for Public Security, Safety & ID each Ministry and each Agency Customers Front Office including Gateways & Vertical Integration Back Office & Horizontal Integration Public Security, Safety & Identification Basic Security, Secure and Service -enabling ID Smart Card, Emergency Management, Border Control, Visa Systems
Global network of innovation Solutions for Public Security, Safety & ID ID Smart Card Border Control & Visa Mobile Emergency Management Design and implementation of software libraries and applications for interfacing Smart Card technology (digital signature, PKI, etc. ). Card Management System for secure card life cycle. • Check and completeness of • transit data and migrations • Quick implementation of national and international search warrants • Support for fraud check of travel documents • Different restriction lists integrated Operation Center System for emergency call logging and operations management through patrols coordination and cartographic tools Reference Multifunctional Card, Macao Lithuania, Latvia Carabinieri, Italy Platform/basic system • Client/Server • PKI, digital signature • BSI security policy § Microsoft or UNIX § Different modules, customized to the specific needs § Mobile solutions (GPS, GSM, GPRS, UMTS, SMS) § Telemetry and telecontrol System Target Customer Federal State and Large Cities
Global network of innovation Public Security, Safety & ID - Selected References Tax card, Netherlands Multifunctional card, Macao Electronic “tax card” for 70, 000 Employees Multifunctional smart ID Cards for 540, 000 residents “Contactless access” Smartcard solution to enable Dutch tax authority to protect its buildings and applications effectively against unauthorized access. Design, Implementation, Delivery of multifunctional smart ID cards to enable secure and convenient access to government bodies (driving licences etc. ) PKI Rollout, Spain Carabinieri Corp, Italy PKI Rollout in Valencia Region Public security Secure Public key infrastructure for communication between citizens and administration. Main Issues: PKI and digital Signature. Implementation of Control Centers for improving response time in front of emergencies in order to increase Public Safety and Carabinieri security Border Control Lithuania, Latvia Build Up of a nationwide border control system
Global network of innovation SBS Co. C Government at the Marketplace Front Office Solutions Back Office Solutions Security & Identification Solutions Verwaltung 2000 Poland Uni Würzburg Uni Erlangen Secure Campus Bi. H E-Voting Border Control Lithuania
Global network of innovation Solution Business: Selected customers Armed Forces of Norway Ministry of Defence Finnish Post IT consulting, rollout and operation services SAP Business Suite implementation § Development of a “Security & Availability” concept § Consulting in the areas of finance, materials management, data security and training § Complete process from Sales, Invoicing, Finance § Systems integration § Internet Sales integration § Improved finance and material resource management § 700 users § IT rollout for 200 military bases distributed all over the globe § Installation of 230 networks, 350 servers and 15, 000 workstations § Design, setup and operation of the Operation Center, including the helpdesk § Improved procurement (complex material management with about 300, 000 products) § Application design and implementation § Replacement of several old Legacy System § Business Process Improvement
Global network of innovation IT consulting, rollout and operation of the computer center for the Norwegian armed forces Customer example: Product Related Services Per Johnny Haugen Colonel, Norwegian armed forces Development of a “security and availability” concept IT rollout for 200 military bases worldwide Installation of 230 LANs, 350 servers and 15, 000 workstations Maintenance of IBM, FSC and SUN hardware Design and operation of the computer center, including the helpdesk This is one of the largest IT investment projects ever for the Norwegian armed forces. We are glad to have Siemens Business Services as our partner in this project. I am also proud to report that the project is on schedule and within budget. 26
Global network of innovation The customer • ZE PAK Holding: – – – 3 Power Plants delivering 9% of Polish electricity PAK Serwis ltd. (Maintenance) EL PAK ltd. (Maintenance) AS PAK ltd (Administration) Transpak ltd (Transportation) • The scope of SAP implementation: – Basis, FI, AA, CO, PS, IM, SD, MM, QM, PP, PM, HR, Workflow, Document Management System, BW, SEM, Enterprise Portal (for the first time in Poland)
Global network of innovation Contact Thank you for your attention! Siemens Business Services Ari Karima Ari. karima@siemens. com Phone: +358 50 64507 Internet: http: //www. siemens. com
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