Girl Scouts of Greater Chicago and Northwest Indiana

Girl Scouts of Greater Chicago and Northwest Indiana Service Unit Fall Product Program Manager Training

Objectives • Understand your role • Learn about the new aspects of the program • Understand the system for entering and submitting product orders and rewards

Objectives • Be ready to… • Explain the program • Share the benefits for the girls and the troop • Describe the product line • Describe the reward line • Explain the ordering system

Agenda • • • Fall Product: What is it? Fun Facts Marketing Strategies What’s Next? Questions

Fall Product Program…what is it? Participating in our fall product program is a great way for girls to start their year with some serious girl power! Girls earn rewards and troop funds for special activities and community service projects. They also gain valuable life skills along the way! Like goal setting, decision making, money management, people skills and business ethics.

Fun Facts Did you know? • • • Koalas are not bears. Koalas are nocturnal marsupials famous for spending most of their lives asleep in trees…sleeping for up to 18 hours. Koalas do not drink much water and they get most of their moisture from eucalyptus leaves.

Fun Facts Did you know? • • The koala mother and her young enjoy a very close relationship. Koalas also communicate with each other by making a noise like a snore and then a belch, known as a "bellow“.

Intro about Ashdon Farms/QSP

Ashdon Farms • Founded in 1921 and working with Girl Scouts since 1996 • Maintain highest rating possible of Superior from AIB (Association of International Bakers) • Other customers include Walgreens, CVS & Costco • Building a new chocolate facility in 201617 Waukesha, WI

QSP/Great American • • • Working with Girl Scouts over 40+ years Largest fundraising company in North America Driving innovation in the Girl Scout Fall Product Program Nashville, TN

Marketing Strategies

Have the Troop Set Goals and Highlight on Goal Poster • It’s all about goals, goals Troop girls set goals for the program • – – – • What do they want to do? Where do they want to go? What does each girl need to achieve to reach that goal? More goal setting resources at www. whatcanagirldo. com

Customers Like to Try New Things! Like New Products!

Online Exclusive Items The online store offers all 25 Girl Scout branded nut/candy items PLUS a few online EXCLUSIVE items. Link to store in all emails to friends and family. Girl Scout – Nut Lover Gift Pack -Almond Cran-Orange Nut -Butter Toasted Peanuts -Cranberry Nut Mix -Honey Mustard Pretzel Mix -Whole Cashews Mocha Cups 15 oz Jumbo Cashews 15 oz Gourmet Blend 20 oz Gourmet Caramel Corn w/ Almonds & Pecans

Naturally Gluten Free • Nuts are naturally gluten free • Cashews, Cranberry Nut Mix and Honey Roasted Peanuts • Gluten free items are highlighted with the “gf” symbol on the nut order taker. • 22 gluten free Girl Scout items available at online nut store

All the Leading Magazine Options • Over 600+ magazines available • Over 200+ digital titles available to Girl Scout customers • Magazine Gift Card options • $20, $25 and $50

Photo Keepsakes • Purchase online their photo keepsakes from a Girl Scout – photo books, calendars, cards & more… • Troops can create one book and then apply multiple purchased certificates to it for redemption.

Girl-led Business Get the Word Out!

Personalized Girl Business Cards • Over 15% of online sales in Fall 2015 from business cards • Set included in girl packet with nut order card • Can print additional business cards from QSP/Nut Online Program

Girl Dashboard Girl-Led Business Tools • Send text messages with all online options • Printable girl business cards • Post to Facebook or Tweet • Online sales track back to girl

Girl-led Business Excitement & Momentum

My. Creation™ Mascot • Girls customize their own koala mascot on the • Edit as often as she would like • My. Creation™ promotion video for girls inside Girl Dashboard

Building on My. Creation™ for Fall 2016! Girl’s “unlock” MORE accessories by: • Sending 15+ emails • Adding a photo/image • Sending texts • $100 in total online sales

My. Troop. Creation™ Photo • My. Troop. Creation. TM is troop picture featuring My. Creation. TM images with same troop number

My. Patch. Creation™ • Girls who reach $160 in online total sales earn their own personalized patch, with her name, date and My. Creation. TM image • 764 girls in Fall 2015! • Email automatically sent to registered email address link to create/edit/submit patch. • NEW! Troop volunteer earns their own My. Patch. Creation™ with $350 in total online troop sales.

Troop Volunteers Supporting Girl-led Business

Great Start to the Fall Product Program! • Test troops sold 4 times as many magazines and 2 ½ times as many nuts. • Good way for a troop or Service Unit to start off the Fall Product Program! • It’s simple for troops. Visit the 59 Minute Quick Start℠ website. (girlscouts. qspgao. com/59 min)

100% Digital for Girls • Girls login to the QSP/Nut Online Program, click on to send themselves a text with the payment link to use for their customers. • Girls then call friends and family for 59 minutes and forward the text link for payment. • It’s that easy! • Automation of money collection, delivery, proceeds and girl recognitions.

girlscouts. qspgao. com/59 min

Troop Dashboard • NEW! - Launch email sent to registered Troop Leader in Fall 2016 • Or go to COUNCIL website www. gstop. org and click on QSP/Nut Online Program icon – Can login using same email and password from Fall 2015 if troop volunteer then. • NEW! – Access both the Girl Dashboard and Troop Dashboard from one email address. – Navigate between daughter site(s) and troop site(s) with one email address.

Troop Dashboard Optional Take Action Project

Troop Dashboard Post Girl/Parent Messages Seen at Login

Troop Dashboard • Check out girl activity, online sales and My. Creation™ designs • Use email tool to send emails to girls/parents

Troop Dashboard Access • Troop volunteer creates own My. Creation™ -Earns My. Patch. Creation™ with $350 in total online troop sales • Troop leader/volunteer continues to checkin and encourage the girls

Always Good to Say… Thank You! • Say “thank you” to customers placing nut orders, magazine orders or giving Gift of Caring donations • Download a variety of thank you notes from the Council website to use in Fall 2016

What’s Next?

Program Dates: September • • • Schedule a date for training Plan ahead and prepare the materials for the troops Review your Service Unit Goal Submit the Service Unit Delivery Station Form Log into the Nut-E System

Delivery • • Delivery Station Form - Due September 30 Delivery Methods – Drive-Thru Method – Service Unit Delivery Station Method

ACH • • One form…two programs Sweep November 4 - 100% balance due ACH Adjustment Form Collections Process ACH Forms Due: September 30 COLLE CT IO NS

Troop Fall Product Manager Training Agenda • • Use the Service Unit envelope as your guide Discuss the Service Unit Goal Discuss the ways to participate Discuss the product line Review program dates Review the paperwork ACH Forms

Online Ordering System NUT-E • Service Unit • Username: SU### • Password: fp 2016 (not case-sensitive) • Troop • Jane Doe, Troop 12345 • Username: GCNWI (your troop number) • Password: fp 2016 (not case-sensitive) NUT-e: ashdonfarmsnute. com

Get Ready…Get Set…Go! October 1 -23 Girl Order Taking Period

Ways to Participate • • • Internet/E-mail In person via order cards/magazine forms By Mail Gift of Caring Booths 59 Minute Quick Start

Proceeds • • 15 % total sales for magazine/photo keepsakes and candy/nut items • Includes online, order cards and Gift of Caring orders $2 per completed Reach Out Address Booklet • Limit one book per girl

Rewards • Girl rewards separated into 2 categories • Nut/Candy Rewards • Magazine/ Photo Keepsake Rewards • Benefit • More rewards for girls • More possibilities for troop earning • Easier participation for all

Service Unit Incentive 100% of Fall Goal + 105% of Cookie Goal = 25¢ Per case sold

Rewards: Top Council Sellers Top 3 Nut/Candy & Top 3 Magazine/Photo Keepsake Council Seller • 2 Tickets to attend the B 96 Jingle Bash § 1 ticket for the Girl Scout and 1 ticket for the chaperone § Concert date - December 10 • Meet and Greet with Jingle Bash Artist and Morning Show Host Showbiz Shelly and DJ Meg

Rewards: Top Council Seller • Top Nut/Candy & Top Magazine/Photo Keepsakes Seller B 96 Station Tour for 10

Program Dates: October • • • October 7: Troop Manager: Add Girls October 24 -25: OPEN MIC NIGHT October 24 -25: Troop Manager Entry October 26 -27: Troop Managers submit paperwork October 26 -27: Provide support to TFMs 1. Review troop orders for accuracy 2. Review magazine order forms and Reach Out Booklets • October 27: SUFMs will be locked out of NUT-E at 11: 59 p. m.

Program Dates: November • • • November 1 - 4: Submit magazine paperwork to any Gathering Place November 2: ACH Adjustment Form Due November 4: ACH SWEEP Nov 10 -13: TROOP PRODUCT DELIVERY Nov - Dec: Troop Reward Distribution

ACH Adjustment • • Forms due – November 2 Complete this form if your troop cannot meet its financial obligation on the scheduled sweep date. You must indicate how much of the obligation the troop will pay. Forms received after the due date will not be accepted.

ACH Adjustment • • • If you have been unsuccessful collecting from a parent, complete and submit an Individual Collection (IC) Form. Do not give product to girls who have an outstanding balance. Do not pay a girl’s debt from troop proceeds. If you decide to pay a girl’s debt from troop proceeds or personal funds, you will not be reimbursed at any point by council. You will have to collect from the girl.

Preparing for Delivery • • Print a copy of the troop’s order to verify counts Ensure troops bring enough vehicles to accommodate the order in one trip Verify the product count before loading product into the vehicle Have troops review the order, count and sign the T 2 report/receipt

Resources • • SU and Troop envelopes Websites – GCNWI http: //www. girlscoutsgcnwi. org/en/cook ies/fpp. html – Nut-E https: //www. ashdonfarmsnute. com/ • Rally Guide • Open Mic Night

Resources • • Internet/E-mail How to Videos Regional Volunteers Product Program Staff – Helpline: 855. 456. 8347 ext 6722 – Email: productprogram@girlscoutsgcnwi. org

How to Have a Successful Program • • • Set Goals Motivate volunteers Countering resistance Provide links to resources Celebrate your success

…for all you do with Girl Scouts of Greater Chicago and Northwest Indiana