General Membership Meeting The Impact of ASEAN Mutual

General Membership Meeting The Impact of ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education October 11, 2013 National University

OUTLINE q. ASEAN Qualifications q. ASEAN Toolbox q. Next Steps q. Review q. Call to Action

ASEAN Qualifications

Competency & Labor Division Listing 242 competency – from ASEAN Common Competency Standards for Tourism Professionals (ACCSTP) 2 primary and 6 secondary labor divisions 32 job titles Combination of: 52 qualifications Core and Generic Competencies Certificate II Functional Competencies Certificate III Certificate IV Diploma Advanced Diploma

Six Labor Divisions Primary Division (First Labor Division) Hotel Services Travel Services (Second Labor Division) Front Office Housekeeping Food Production Food and Beverage Services Travel Agency Tour Operations

Hotel Services (22 job titles) Front Office 1. Front Office Manager 2. Front Office Supervisor 3. Receptionist 4. Telephone Operator 5. Bell Boy Housekeeping 1. Executive Housekeeper 2. Laundry Manager 3. Floor Supervisor 4. Room Attendant 5. Public Area Cleaner Food Production 1. Executive Chef 2. Demi Chef 3. Commis Chef 4. Chef de Partie 5. Commis Pastry 6. Baker 7. Butcher F&B Services 1. F&B Director 2. F&B Outlet Manager 3. Headwaiter 4. Bartender 5. Waiter

Travel Services (9 job titles) Travel Agencies Tour Operator 1. Product Manager 1. General Manager 2. Assistant General Manager 2. Sales and Marketing Manager 3. Senior Travel Consultant 3. Credit Manager 4. Travel Consultant 4. Ticketing Manager 5. Tour Manager

Qualifications

Competency Standard Menu

Competency Clusters Common core Restaurant Services English Language Proficiency Management & Leadership Travel Agency – ticketing Commercial Cookery Hotel Front Office Tour Guide Services Housekeeping Patisserie Security Services Food and Beverage Service General Administration Financial Administration Human Resource Development

Competency Clusters – Hotel Services Cluster Common Core Commercial Cookery Commercial Catering Patisserie Food & Beverage Service Customer Service & Sales Marketing General Administration Financial Administration Human Resource Development Management & Leadership English Language Proficiency Restaurant Services 21 21 7 10 16 7 14 9 12 16 11

Competency Clusters – Hotel Services Cluster Common Core Hotel Front Office Housekeeping Security Services Customer Service & Sales Marketing General Administration Financial Administration Human Resource Development Resource Management English Language Proficiency Front Office & Housekeeping 19 12 7 10 7 13 8 12 14 11

Competency Clusters – Travel Services Cluster Travel Services Common Core Travel Agency - Ticketing Tour Guide Services Tour Operations Customer Service & Sales Marketing General Administration Financial Administration Human Resource Development Resource Management English Language Proficiency 16 19 19 18 23 13 6 15 20 4

Sample Qualification Food and Beverage http: //www. tourismindustryboard. org/resources/compiled-reports/

Food and Beverage Qualifications Advanced Diploma in Food and Beverage ( Management) Diploma of Food and Beverage (Supervision and Administration) Certificate IV in FB (Waiting) Certificate IV in FB (Operations) Certificate IV in FB (Beverage) Certificate III in FB (Waiting) Certificate III in FB (Beverage) Certificate II in FB (Waiting) Certificate II in FB (Beverage)

Certificate II in Food and Beverage (Waiting)

There are 21

There are 17

There are 9

Food & Beverage Qualification • Summary • Restaurant Service • Food and Beverage Service • Financial Administration • Total - 21 – 17 – 9 – 37 Select only 8

Select 2 out of 11

Competency Matrix for Food &Beverage Qualification CII Cluster Core and Generic Competencies CIV (w) (W) 13 No. CIII 19 21 Common Core 21 Food and Beverage Service 17 Financial Administration Customer Service, Sales and Marketing 7 7 1 Human Resource Development 8 Management and Leadership General Administration 17 14 English Language Proficiency 9 2 any relevant elective CIII CIV 9 12 CIV Dip in (Sup & Admin) (Mgt) (B) (B) (superviso n) 13 19 21 21 22 22 4 5 3 3 4 6 3 3 3 4 8 Ad Dip 8 9 12 11 1 3 3 2 3 3 3 4 5 2 5 6 7 16 18 25 37 45 46 62 69 3 3 4

Comments on the Qualification Internship/practical placement For students with no experience, highly recommended For students with “sufficient” opportunities to practice is not needed anymore Functional competencies “elective” in nature, and can be chosen by student, provider or by the employer/industry Minimum number only No Certificate 1, as very basic, but incorporated in Certificate II Development of Recognition of Prior Learning, “RPL” to assist those with experience but no formal qualifications

ASEAN Toolbox

Go to: http: //www. waseantourism. com/ Press “here”

“guest 1”

Approved Toolboxes = 47 plus 98 = 145 competencies

Clean and prepare rooms for in-coming guests

• • • AM – Assessor Manual, doc and pdf CS – Competency Standard PPT – powerpoint TG Trainer’s Guide, doc and pdf TM - Trainee’s Manual, doc and pdf

Trainee Manual Glossary of terms & acronyms Trainee notes/training content Work Projects Summaries Evaluation Sheet Recommended reading materials.

Trainer Guide Training Power. Point slides Trainer notes Recommended training equipment.

Powerpoint Presentation • Power. Point Presentation • Instructions for Trainers for Using Power. Point

Assessor Manual Oral Questions Written Questions with Model Answers Third Party Statement Observation Checklist Competency Recording Sheet.

How to use? Training and education providers Choose the qualification Download the appropriate competencies Review the materials Undertake a curriculum mapping “enrich” the materials with additional information Prepare the final materials

Curriculum Mapping Compare Your school curriculum which is CHED compliant ASEAN qualifications TESDA qualifications Choose common competencies Add “unique” competencies that will create a “competitive edge, ” or “niche” Finalize curriculum Add assessment and certification as part of your validation

How to use? Industry Review and align positions with competency requirements Align training and development with ASEAN standards Hire employees who are certified

Next Steps

Next Steps MRA Awareness Seminars Master Assessor/Trainers Training – Metro Manila and Cebu Conduct ASEAN Assessor and Trainor training in region MOU with all organizations – DOT, Dep. Ed, TESDA, CHED, TIBFI Increase TIBFI Membership Conduct Assessment and Certification

Call to action The Impact of ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education Be hospitable…

Be …. H O S P I T A B L E Helpful Opportunistic Smart-er Patient Industry relevant TESDA compliant ASEAN friendly Better Learned Eager

ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education Are you OUT? Are you IN? I’m IN!

Review

Did we learn about the. . . ? q. ASEAN Qualifications q. ASEAN Toolbox q. Next Steps q. Review q. Call to Action

Learning. More fun in the Philippines

COHREP Council of Hotel and Restaurant Educators of the Philippines Email : cohrep 2005@yahoo. com Website : http: //www. cohrep. net Secretariat : Carla Co Mobile No. : +63 9162444605 Fax Number : (02) 527 1761 Trunk Line : (02) 527 -8251 to 56 local 164

TIBFI Tourism Industry Board Foundation Inc. Email : tibfi 2012@yahoo. com Website : http: //www. tourismindustryboard. org/ Secretariat: Christian “Keesha” Buted Mobile No. : +63 927 4146809

At your service… Tina Aquino mcg_aquino@yahoo. com