General Membership Assembly JANUARY 2009 Tonight s Agenda

General Membership Assembly JANUARY 2009

Tonight’s Agenda Opening & Updates of BPA/P Mr. Oscar R. Sañez, President and CEO The Business Processing Association of the Philippines (BPA/P) Presentation I - “Operational Efficiencies in the midst of the Global Economic Slowdown” Chay Mondejar-Saputil, Windows Client Product Manager, Microsoft Philippines Presentation II - “Learning Session – Moving Up in a Downturn” James M. Lafferty, President, P&G Phils. , VP New Business Development Hans Sicat, President and CEO, Legis. Pro Sponsored by John Clements Consultants Quality Council Presentation Induction of New Members Cocktails and Networking

Tonight’s Sponsor

BPA/P UPDATES • New BPAP Board planning meetings • e. Services Conference • Training Scholarships • Organization updates

EXTERNAL AFFAIRS – GOVERNMENT UPDATES • DATA PRIVACY BILL – Revised draft submitted by Cong Liwaya Chato TWG meeting on Feb 18; Consultative Forum with key stakeholders Feb 20 at CICT • DICT BILL – Revised draft in both Houses • OMNIBUS LABOR CODE AMENDMENT – Ongoing • Fiscal Incentives Rationalization – House Committee aligned on a version which we support • Work Hours Flex time and Holiday Economics Issue – Currently being worked with Sec Marianito Roque of DOLE

PLANNED MARKETING MISSIONS - 2009 DATE OF EVENT 1. February 11 -12 2. March 3 -8 3. March 4. April 5. May 6. May 7. August 8. October 9. October 10. November 11. November EVENT VENUE NASSCOM Mumbai Trade Conference CEBIT Hannova, Germany Trade Conference Investment Mission Qatar, UAE, India Investment Mission Australia Investment Mission Washington DC Trade Conference Investment Mission New York, Texas, Chicago, Toronto Investment Mission Singapore Investment Mission World BPO Forum New York Trade Conference Investment Mission New York, California, Florida Investment Mission NOA Summit London Trade Conference Investment Mission London Investment Mission Gartner O/S Conference

ONLINE ADVERTISERS WILL BE BPAP’S FEATURED SUCCESS STORIES! • Maximum of five • • • advertisers on the page header. Only one advertiser per category per month. Sponsored search campaign (with Yahoo, Google) to ensure higher traffic Content material to be developed by advertiser and loaded on the BPAP website

WELCOME BPA/P’S NEW EXTERNAL RELATIONS DIRECTOR MARTIN CRISOSTOMO The marketing service line is in charge of all of the external communications of the industry, including road shows, all media campaigns, managing messages coming from BPAP, as well as the upkeep and maintenance of BPAP Portal. The government liaison service line manages interactions with all government entities including articulating key policy positions for the sector, drawing input from others in BPAP, presenting the industry’s concerns to national government policy-making bodies. Over 12 years experience in media, PR and government affairs • Press Undersecretary (until Dec 08), one of the youngest ever in this role • Over 5 years of experience in govt service under the Office of the Press Secretary • Extensive experience in media having spent 7 years as reporter, writer, newscaster and producer for RPN 9 and ABS-CBN • MBA - Murdoch University, Perth, Australia; AB Social Science and Communication Arts - Ateneo 7

INDUSTRY AFFAIRS (JONATHAN DE LUZURIAGA) • QUALITY ASSURANCE COUNCIL • Meetings on-going • Research and Benchmarking • Information and Resource Sharing • Training, Certification and Recognition • Members are invited to send representatives • Next Meeting – March 2 – BPAP Office

INDUSTRY AFFAIRS (JONATHAN DE LUZURIAGA)

INDUSTRY AFFAIRS - EVENTS (JONATHAN DE LUZURIAGA) February 9 -10 SMX Convention Center March 26 Inter-Continental Hotel NASSCOM LEADERSHIP FORUM February 10 -14 India

2008: Selected Events INFORMATION & RESEARCH (GIGI VIRATA) INDUSTRY PERFORMANCE in 2007: EMPLOYMENT AND REVENUES Feb Industry performance report (with ACPI, CCAP, MTIAPI, and PSIA) Scorecard report for 18 NWCs (with CICT and DTI) PUBLICATIONS Jul O&O Directory Philippines 2008 launch (with Asiatype) Sept Info-Tech report on Philippine contact center offshoring Nov Scorecard update and top-ten NWCs for 2008 report (w/ NWCWG) JLLL report on competitiveness of the Philippine O&O industry FORUMS, WORKSHOPS, and SURVEYS (with sponsors) Apr BPAP-O 2 P-Team. Asia survey and CEO forum on effect of peso appreciation May BPAP-Anantara workshop on operational excellence (certification) Sept BPAP-O 2 P-Team. Asia survey and CEO forum on going public Oct BPAP-O 2 P-Team. Asia survey and CEO forum on the financial crisis NCC LGU Summit (with People. Sparx and JLLL, Teletech, and Sitel) Attrition survey participation closure (with DBM and HRCC) Dec BPO Summit panel and awards on Next Wave Cities (w/BOI, CICT, JLLL, & JCI) BPAP-O 2 P-Team. Asia survey and CEO forum on non-voice services Everest Research Institute report on RP non-voice capabilities 12

INFORMATION & RESEARCH 2009: Selected Projects INDUSTRY PERFORMANCE in 2008: EMPLOYMENT AND REVENUES Feb Announce industry performance compiled from ACPI, BPAP, CCAP, GDAP, MTIAPI, and PSIA statistics; and industry attrition rate 2009 Work with associations and government agencies to improve data PUBLICATIONS Apr Launch publication on top-ten NWCs (with Asiatype, CICT, JLLL) (w/ ads) ~Jul Launch O&O Directory Philippines 2009 with ATI (with features and ads) Nov Announce top-ten NWCs for 2009 CEO FORUMS and BPAP-O 2 P-TEAMASIA SURVEYS (with sponsors) Mar Talent demand supply for non-voice services Jul Industry status and outlook Oct TBD – A pressing issue at this time, suggestions welcome Additional periodic surveys: Repeat questions from previous surveys on attrition and hiring rates (2005), constraints to growth (2006), and the business environment (2007) to establish trends 13

INFORMATION & RESEARCH 2009: Selected Plans SURVEYS AND STUDIES Data for operational excellence program Socioeconomic effects of the industry on the country Perception of the Philippines in major markets Industry profile Industry history Road map 2012 RESEARCH SERVICES Publish and post free reports Top-line industry results Top-ten NWCs BPAP and partner presentations Produce premium or customized reports at tiered discounts (free to survey respondents) Periodic surveys Customized reports from BPAP inventory and scorecard Attrition survey 14

TALENT DEVELOPMENT (JAMEA GARCIA) • BPAP participation in Government and Private Sector Initiatives v NCC , COMSTE, PTFE • Middle Management Program for the BPO v The BPAP-Ateneo Diploma in Business Process Outsourcing has been conferred to the 1 st batch of graduates from Maersk last January 21, 2009 v Enrollment now on-going for the BPAP-Ateneo Diploma in Business Process Outsourcing v Part I : The Basic Supervisory Program is scheduled for February 23, 24 and March 2 -3, 2009 v Part II: Leadership and Management Development Program is scheduled for March 23 to May 19, 2009 • ADEPT/ELITES v Currently being implemented by the partner schools • PGMA-TWSP v BPAP has distributed over 44, 000 certificates worth Php 260 million nationwide as of Dec 31, 2008 v As of Jan. 23, 2009, employment yield rates for the BPO sectors are as follows: – 65% for Contact Centers – 86% for Medical Transcription – 100% for Software – 100% Animation • BPAP Career Caravan v Will be travelling to our first city on February 2009 (Please refer to next slide) ca

OBJECTIVES: • Provide strategic support for the growth of BPO-IT in the Next Wave Cities in partnership with CICT and COCOPEA • Promote and create awareness for BPO-IT careers ACTIVITIES: • Learning sessions conducted by BPO-IT key players Coordinating Council of Private Educational Associations (COCOPEA) • Testimonials from BPO-IT employees • Simulation showcase of actual BPO-IT operations. • Kapihan sa BPO-IT (focus group discussion) • JOB Fair

For Induction • Alphaland • IBM Business Solutions • Sencor • Infinit Outsourcing • Interactive Technology Solutions Inc. (i. Tech)