General Education Office BUSINESS ENGLISH LA 231 LA 3501

General Education Office BUSINESS ENGLISH LA. 231/LA. 3501 Unit 4: Travel 1

2 Objectives By the end of this class you should be able to… 1. Describe familiar places. 2. Identify and understand business hotel brochures. 3. Use grammar points ‘can/can’t’ and ‘there is/there are’. 4. Make bookings and check arrangements

3 History of Business Travel Why did people first start traveling thousands of years ago? Business! Ancient societies first set out across land sea in search of trading partners to do business with. Ways of travel have changed and with it new problems to think about for the modern businessperson.

4 Disadvantages of Business Travel • Stress • • Poor Health Reduced Quality of Life No friends No family

5 Business Travel When you travel which of the following do you like or not like? Make sentences as in the examples • checking in • being away from home • waiting for luggage • travelling to the airport / station • going through security checks • meeting new people • speaking in a foreign language • flying • packing suitcases • eating new food I love meeting new people. I like eating new food. I don’t mind packing. I don’t like flying. I hate checking in.

6 Listening Listen to extracts 1 - 8. Where ( a – e) can travellers hear or say these things? a) in a taxi c) at a railway station e) on a plane b) at an airport d) at a hotel

7 Vocabulary – Travel Details Say these flight details. Then listen and check. 1) Flight BA 427 5) You fly from terminal 3. 2) Flight LH 265 6) The 4. 40 flight to Frankfurt is now boarding. 3) Flight UA 491 7) You are in row 35, seat E 4) The plane leaves 8) The plane arrives at 12. 10. from gate 38.

8 Vocabulary – Travel Details Work in pairs. Ask each other information about some business travellers’ flight details. Student A: See below. Student B: Turn to page 140 Student A 1 Ask your partner for the missing flight details, for example, 2 What are Mr Asafiev’s flight details? Give your partner the flight details he or she needs. Mr Asafiev ______ Mr Bendhiba _TAY 616___ Ms Salgado______ Ms Ayhan _TK 940____ Ms Ho Way Choo______ Mr Mehmood __PK 758__ 3 Mr Soong ______ Mr Ashida ___JL 984___ Now check the flight details with your partner.

9 C) People often do these things when they travel. Match the verbs (1 -10) with the correct phrases. 1) buy a) security 2) confirm b) a ticket 6 ) watch a) a hotel room 7) take b) some shopping 3) collect c) at the check-in 8) book c) at the hotel 4) go through d) their flight 9) do d) an in flight movie 5) e) their luggage 10) check in e) a bus or taxi queue d) Work in pairs. Put actions 1 to 10 from exercise C into order. e. g. , 1 – buy a ticket, 2 - book a hotel room

10 e) Complete the following sentences. Use the nouns from the box. At the ticket office 1 I need to change my _booking______. 2 Is there a direct _______. At the check-in desk 3 Can I take this as hand _______. 4 Can I have an aisle _______. bill booking centre call flight reservation receipt fax luggage seat In a taxi 5 Please take me to the city _______. 6 Can I have a _______, please. At the hotel 7 I have a _______ for two nights. My name’s Burkhard. 8 Can I send a _______ from here. 9 Can I have an alarm _______ at 6. 45, please? 10 I’m checking out today. Can I have the _______, please?

11 Listening 4. 3 Listen to each part of the recording. The answer these questions. Part 1 1 What time is the next train to Manchester? Part 2 2 Which flight is boarding at gate 23? Part 3 3 What time does the train leave? 4 Which platform does it leave from? Part 4 5 The passenger chooses a flight. What time does it leave? 6 When does the flight arrive? 7 What is the flight number? 8 Which terminal does it leave from?

12 Language Focus • We use can to say we are able to do something. He can program a computer. • We use can I or can we to ask permission. Can I use the phone please? Yes of course. / Sorry I’m afraid it’s for staff only. • We also use can to talk about what is possible. Can I fly direct from Moscow to Sydney? No, you can’t. You need to change.

13 Dialogue Order A) Put this dialogue into the correct order. 1 2 Paulo Judith Paulo Judith Hi Judith. Well, I can’t do Thursday, but Friday is OK. Paolo Ranieri speaking. Oh, hello Paolo, This is Judith Preiss here. I’m sorry, Judith I can’t. but I can make Thursday or Friday. Paolo, I’m calling about that meeting, Can you make next Wednesday? Of course. I can pick you up from the station if you like. 10 o’clock’s fine. Oh, and can I bring my colleague, Sabrina? You met her at the conference, OK Friday it is, Can we meet in the morning – say 10 o’clock Great. See you on Friday. Bye. B) Listen and check your answers. (4. 4)

14 C) Look at the dialogue in exercise A. Write questions beginning with can. Can Judith and Paulo meet on Friday? Work in pairs. Ask each other questions. How much can you remember? Can Paulo meet Judith on Wednesday? No, he can’t. D) Listen to the dialogue again and practice with your partner.

15 E) Complete the email Judith writes to Sabrina about the arrangements. Sabrina I called Paolo Ranieri about the meeting. He _____ 1 make it on Wednesday, but he _______ 2 do _______ 3 at 10 o’clock. He says of course you _______ 4 come with me! And he _______ 5 pick us up from the _______ 6. See you soon, Judith

16 G) Work in Pairs. Role play this situation. Student A: Turn to Page 135 Student B: See below. Student B • Ask student A for the following information: • take a taxi from the airport to the office Can I take a taxi from the airport to the office? • smoke in the building? • get lunch in the cafeteria • get secretarial help? • use a computer?

17 Reading – Business Hotel A) Tick the facilities that you expect to find in a business hotel. fitness centre reception desk gift shop restaurant secretarial services meeting rooms childcare service Internet connections B) Read the brochure on Page 38. Underline the words from Exercise A which are in the brochure.

18 Reading – Business Hotel C) Ask and answer questions about the St Regis. A Can you watch films and videos? B Yes, you can. 1 watch films and videos 2 use your computer in your room? 3 swim at the hotel? 4 work at night? 5 eat in the hotel? 6 play tennis at the hotel? 7 hold a meeting?

19 Word Partnerships • E ) Match the words on the left (1 -8) with the words on the right (a – h) to make word partnerships from the text. 1 voice a centre 2 meeting b library 3 fitness c swimming pool 4 Internet d views 5 personal e mail 6 indoor f 7 panoramic g room 8 video h connection assistant

20 Language Focus • We often use there is / there are before a / an or some / any There is an indoor swimming pool. There are three restaurants. There aren’t any shops in the area. Are there any meeing rooms in the hotel? Yes, there are. / No, there aren’t.

21 A) Complete these sentences with the correct for of there is or there are. 1 It’s a very small airport. There aren’t any shops in the terminal. 2 ______ a problem with my ticket? 3 ______ any aisle seats available. 4 ______ a stopover in Frankfurt. 5 ______ any flights to Zurich tonight? 6 I’m afraid ______ a flight to Warsaw this afternoon 7 ______ two cafes in the terminal 8 ______ any buses from the airport to the city centre?

22 Listening - Making bookings and checking arrangements. • A) Read these questions. Then listen to the dialogue and underline the correct answers. 1. When is Simon arriving? Monday/Wednesday 2. When is he leaving? Tuesday / Wednesday 3. What kind of room does he want? single/double 4. How much does the room cost per night? 5. How many nights is he staying at the hotel? 1 night/2 nights 6. What time will he arrive? € 120/€ 150 7 o’clock / 6 o’clock

23 Useful Language Making bookings and checking arrangements. Receptionist Caller Hello. Capri Hotel. How can I help you? I’d like to book a room from Tuesday 4 th to Thursday 6 th. I can give you a single / double on the first floor. How much is it per night? Would you like smoking or non-smoking? Is there a restaurant in the hotel? So, that’s a single room for two nights the 4 th and 5 th. Is there a car park? Can I have your credit card details, please? Can I play with American Express / Master. Card / Visa? What time do you expect to arrive? It’s a Visa card. The number is…. . Could you repeat that, please? The expiry date is…. .

24 Pairwork - Making bookings and checking arrangements. Hotel in B) Work in pairs. Student A is a receptionist at the Delta Greece. Student B is a business traveller. Book rooms for yourself and a colleague. Study the useful language box. Then role-play the telephone call. A) B) A) Answer phone. Give name of hotel. Give your name. Ask for two single rooms with baths from 16 to 20 July Check booking is for four nights from 16 to 20 July Price? 150 per night per single room. Restaurant? Car park? Restaurant: yes, car park: no Ask for credit card details. B) Visa number 4921 4456 3714 1009 Expiry date: 12/11

25 Summary Today we have learned how to: 1. Describe familiar places. 2. Identify and understand business hotel brochures. 3. Use grammar points ‘can/can’t’ and ‘there is/there are’. 4. Make bookings and check arrangements