GEB 3213 Lecture 11 Outline Working in Teams
Why form groups and teams? 1. 2. 3. 4. 5. 6. 7. _________ Faster response _________ Greater “buy-in” Less resistance to change __________
Interpersonal Communication • Communication between people • Crucial for teamwork • Teams more and more common • What skills are involved? • ________________ • ________
Listening Why is listening harder on job than in class? • _______________________________ • What are acknowledgement responses?
Active Listening What are three kinds of feedback involved in active listening? 1. _____________ 2. _____________ 3. _____________
14 Deadly Sins in Listening 1. Interrupting the speaker. 2. _____________ 3. Rushing the speaker and making him feel that he's wasting the listener's time. 4. _____________ 5. Getting ahead of the speaker and finishing her thoughts.
14 Deadly Sins in Listening 6. Not responding to the speaker's requests. 7. _____________ 8. Forgetting what was talked about previously. 9. _____________
14 Deadly Sins in Listening 10. _____________ 11. Feeling uncomfortable with silence. If someone you're talking with pauses, you pick up the slack in a heartbeat and interrupt the speaker's thought. 12. _____________
14 Deadly Sins in Listening 13. Letting emotions rule. The speaker says something that makes you feel defensive or attacked. You quit listening and respond to the heat of the moment instead. 14. _____________
Active Responses • _____________ • Mirror speaker’s feelings • State your own feelings • _________________________
Conversational Style Conversational style - our talk patterns; ways we show-- _________________________
Conversational Style What elements make up your conversational style? Rate of speech _________ Persistence when turn missed __________________.
Nonverbal Communication • Name two characteristics of open body positions: 1. 2. • Name three characteristics of closed (defensive) body positions: 1. 2. 3. Hands in pockets
Group Interactions What happens during the forming stage? • Begin to define task • _________________________________ • _________________ .
Group Interactions What happens during the storming—or conflict stage? • Clarify procedures so everyone knows what to do • _________________________________ .
Group Interactions What happens during Norming— the longest stage? • Most comments need to deal with information • _________________________________ .
Group Interactions Forming Storming Norming _____
Group Interactions What happens during performing—or the consensus stage? • _________________________________ .
Negative Actions in Groups • Dominating • ______________ • _______
5 Blocking Responses • Ordering, threatening • _______________________ • Minimizing the problem • ____________
Skills for Team Leaders Interpersonal Relationships • Regulating participation • ____________ • Maintaining mutual respect • _______________________ • Instigating conflict Based on Cragan and Wright, Communication in Small Groups, 5 e, Wadsworth, 1999.
Attributes of Successful Student Groups • Clear deadlines • Frequent meetings • _______________________ • ____________
Peer Pressure & Groupthink • What is Groupthink? • Name three correctives: • _______________________
Methods for Reaching Group Decisions _______ Consensus _______ Averaging _______ What are the advantages and disadvantages of each method?
Conflict Resolution Name 5 means of conflict resolution: 1. Be sure group members actually disagree 2. _______________ 3. Discover needs each person is trying to meet 4. _____________ 5. _____________
Strategies for Effective Conflict Resolution 1. In conflict resolution, how should you respond to an attack? 2. Use the ____ person.
Strategies for Effective Conflict Resolution 3. Work to maintain a 4. Practice ____________.
Strategies for Effective Conflict Resolution 5. Avoid ____________. 6. Don’t use _______ language. 7. When provoked, try a _______ check.
Strategies for Effective Conflict Resolution 8. What are three means of clearing the air?
Constructive Responses to Criticism • ____________ • Checking for feelings • ____________ • Buying time with limited agreement • ____________
Effective Meeting Guidelines • State purpose of meeting at beginning • ____________ • Allow time for discussion • ____________
Effective Meeting Guidelines • Summarize ____________ • Summarize___________
Collaborative Writing • Working with other writers to produce a single document • Requires attention to— • ________________________ • ____________
Collaborative Writing Planning • Make analysis explicit; know where you agree and disagree • Plan organization, format, and style before anyone writes • ________________________.
Collaborative Writing Revising • Evaluate content, discuss revisions as group • ________________________
Make Group Process Work • Note that people have different ways of expressing themselves • Don’t assume that ____________
Next Week Communicating across Cultures
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