GBA 573 – Final Presentation The Coach House Restaurant Patrick Villani July 12, 2004
Introduction The Coach House Restaurant is an established restaurant/bar in Scottsdale, AZ Ø The Owner, Jim Brewer, is looking to upgrade the restaurant to state of the art IT services Ø
Current Environment Currently orders are taken by hand, which can be slow, requires additional time from wait staff, can lead to errors in customer orders, and is more difficult for management to track. Ø Inventory and all accounting takes place at the close of each business day. Ø Minimal restaurant security Ø
Problem Statement Ø Existing ordering procedures are not integrated with back office operations Ø Do not provide adequate data for management review Ø Lack of customer entertainment Ø Inadequate security/ Employee oversight
Project Objective New computer systems will link customer orders with back office database systems, improving inventory management and account reporting. Ø Provide Blackberry handheld systems for each table to increase customer enjoyment and increase the efficiency of wait staff. Ø Security cameras will allow management to monitor the restaurant from offsite locations. Ø
Project Scope Ø Project will install new computers, blackberry’s, security cameras, and related networking systems. Ø Development of intranet will allow for online ordering and provide customer entertainment.
Cost/ Benefit Analysis Costs: security cameras, Blackberry’s, computers, back office systems, intranet and database. Total Estimate $170 k Ø Benefits: more efficient ordering, improved internal accounting, better security, enhanced customer experience/ higher revenues, reduced COGS. Ø
Cost Benefit Analysis Hardware $42, 286. 03 HTML Developer $19, 200. 00 ($60 per hour for two months) SQL Developer $19, 200. 00 ($60 per hour for two months) Network Developer $4, 800. 00 ($60 per hour for two weeks) Training $1, 440. 00 (three days training by Network Developer) Maintenance $73, 800. 00 (Annual T-1 & BB’s fees plus $50 per month incidental) Contingency $9, 273. 97 (Taxes, delivery fees, etc. ) Total Project Costs $170, 000. 00
Cost Benefit Analysis Benefits – Anticipate 5% increase in revenues (Currently approx. $2. 0 M), and a 4% reduction in COGS. Total year one benefits estimated @ $184, 000. 00 Ø ROI estimated to be 8. 2% Ø
Feasibility Ø Technically Ø Economically Ø Operationally
Project Team Ø Project Manager Ø HTML developer Ø SQL Programmer Ø Networking Professional
Project Timeframe
Risk Management Ø Risk Assessment l l l Security Risks Technology Risks User Risks Ø Risk Control l Firewall Insurance Training
Conclusion Ø New technology should benefit customers, employees and management Ø The project is feasible and affordable Ø The risks of the project are worth the anticipated return
Questions?
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