G R RAMESH PRINCIPAL CONSULTANT GENPACT AGENDA

G. R. RAMESH PRINCIPAL CONSULTANT GENPACT

AGENDA • Company Overview • Oracle sourcing automation. • Business Pains and Requirements • Implementation Challenges • Sourcing – ASCP Automation • Achievements • About SSS • SSS Solution • SSS Implementation

Genpact Overview and History GE Capital International Services Shared Service Center 1997 to 2004 Genpact 2005 80+ Global 2000 Genpact

A Snapshot of Our Global Operations Industry-Specific Processes Applications & Technology Consumer Lending § We manage collections across 250, 000 private label credit cards daily Insurance § We process 720, 000 insurance claims annually Retail Energy § We handle $35 billion in daily cash settlements for 30 retailers Oracle § Genpact is the 4 th largest Oracle E-Business Suite Consulting Organization § Genpact Supports Over 65 Global Instances Finance / Accounting § We process 60% of GE’s payables globally – $40 billion in payables over 6 mil. invoices § We manage procurement systems for an $18 b indirect supply chain § We manage billing for a billion dollar energy services business § We process over $4 billion of outbound billing invoices Global Operations § We reconcile loan balances across GE’s 2, 600+ legal entities across 48 currencies § We reconcile 90, 000 accounts for 28 businesses globally § We serve clients in 40 countries, in 19 languages § Our 18, 000 employees have 27 nationalities Denotes a Genpact operating location

Oracle Sourcing Automation

Procurement Business Pains • D e m a n d F u l f i l l m e n t • Promise Date Accuracy in PO • T i m e l y D e l i v e r y • R e d u c t i o n i n B a c k l o g • R F Q C y c l e • Improved Quote Tracking • Reduced Cycle Time for Quote • Increasing Auto Sourcing Opportunity • Better vendor commcn / single point of contact • Improve Productivity with Sourcing Team

Procurement – Big Picture

Sourcing – At a Glance

Implementation Challenges • Integration with QMS- Allowing Business Priorities to Flow Directly to the Supply Base – Ensuring Suppliers and Buyers are on the same Page • Integration with Undefined Item in Oracle till auto roll PO • Ability to attach BOM and Item Drawings to the Supplier RFQ - Improving Productivity and Information Transfer • Automation of Planned Orders Release (ASCP) with Sourcing Docs • Enhanced Notifications to Suppliers and Buyers to Inform Parties of Quote Deadlines and Updates

Sourcing –ASCP Automation Sales Orders Warehouse Demand ASCP Planning Process Check Assigned Sourcing Rule Based on Sourcing Rule/ASL/Quotes Sourcing Rule assignment, planned order is released in INV Orgs PO released to supplier from INV Orgs by planner Suppliers Receive in Warehouse Ship From Warehouse Planned Order Release Customers

Achievements ü Greatly reduce preparation time and manual effort • Renewal Driven: Instantly Create new sourcing events from previous agreements • Request Driven: Aggregate requests across the enterprise to leverage buying power • Buyer - Slash cycle time to 70% by eliminating manual processes ü Supplier - Slash cycle time to 70% by improving communications ü Facilitated online Quote comparisons System generated Award optimization engine ü Drive optimal results by reusing Best Practices and sourcing templates

SSS – INDIRECT SOURCING (Shared Sourcing Services)

ABOUT SHARED SOURCING SERVICES • What is SSS? Initiative for global indirect procurement across Businesses ü Internet Based Procurement System For Indirect Materials ü Pre-Loaded Electronic Catalogs For Selected Suppliers ü Users Order Goods & Services With A Few Clicks Of The Mouse ü Purchase Orders Are Generated And Sent To Suppliers ü Interface With HR To Identify Employees To The System ü Interface With G/L To Load Accounting Information ü Interface With A/P To Send Purchase Order Information • Does SSS allow anyone to order anything? ü SSS is accessible to all identified associates via intranet ü Security requires Logon & Password ü SSS has Approval Authorities and Routings based on the User, Type of Commodity Purchase, and Business Rules

Shared Sourcing Services Solution Single Global Instance ü Located in Cincinnati, Ohio Corporate Provides ü Operational Support ü Application Support ü Environment Hosting Current Participants ü Equipment Services ü Consumer Finance ü Commercial Finance ü Insurance ü Transportation ü Advanced Materials ü Medical Systems ü Consumer and Industrial ü NBC ü Energy ü Corporate Requestors Accounting Extranet Oracle PO & SSP 5 TPN Intranet L E G A C Y S T E M S I N T Approval E R Hierarchy F A C POs, E Receivers S Invoice, Payments GL HR AP GSDW Supplier Catalogs SSDW …Leveraging Opportunities globally Across The World

SSS Implementations by GENPACT Cons & Indl Corporate Energy Cons & Indl Transportation Advance Matls Commercial Fin Consumer Finance Infrastructure Cons & Indl Corporate Energy Equip Services Corporate Consumer Fin Commcl Finance Capital Consumer Fin Implementation ü ü Process Consulting Gap/ Fitment Analysis Configuration / Development CRP / UAT / QA as per SSS Train Resources for e. Buy - Oracle PO + SSP Maintenance and Support ü Business Helpdesk ü Break-fixes & Monitoring ü System Administration ü Cargo Train Testing Global Experience … Proven Successes

THANK YOU CONTACT INFORMATION G. R. RAMESH PRINCIPAL CONSULTANT GENPACT E-Mail: govind. ramesh@ps. ge. com Phone: 678 -596 -0061