кастомер флоу на англ.pptx
- Количество слайдов: 33
Fundamental Changes: GIP Powered by
Flow WHY? Powered by GIP Changes Making It Happen
Purpose Our organizational stand Leadership development Powered by Becoming truly customer centric WHY? Our competitors push
OGIP Access to opportunities Minimum barriers to reach the platform Proper attraction/Dire ctive Approach Powered by Impact Users are being directed to programs according to profile they filled at sign-up Visibility of opportunities is based on profile completeness Members on a current TMP/TLP role have unlimited access to opportunities Students over 30 years of age cannot apply
OGIP Access to opportunities Minimum barriers to reach the platform Proper attraction Powered by Impact User can apply only after completing his/her profile EP can easily go User becomes an “active lead” right after his/her first through the application processuser not applying/searching/in application process for If more than 30 days, user becomes non-active lead EP is. An application is valid for 21 days. If no progress in 21 days, not promised application is automatically rejected. anything yet / Out is commitmentof total entity partners, 5% needs to be Tier 3 entities low If matchability is lower than 30%, user is not able to apply to opportunity User can apply limited (limit to be defined) amount of opportunities
Impact OGIP Access to opportunities Minimum barriers to reach the platform Proper attraction Powered by EP needs to complete EP contract & AN to approve the EP can easily go match through the TN manager needs to complete TN contract & AN + process confirm end. Interview date to approve the match and start doesn’t have EP & EP is not TN manager need to approve the match before the to take place promised EP manager can approve the match on both sides anything yet / commitment is low
OGIP Access to opportunities Minimum barriers to reach the platform Proper attraction Powered by Impact Insurance & indemnity form have to be EP canuploaded/completed before changing the status to realized easily Preparation, go through the LEAD & Standards (till realize) checkboxes has to be filled before process changing the status to Standards realized Interview alignment doesn’t have EP is not TN Manager place the form on realised to take will put promised Automatic on both sides anything yet / Materials sent commitment is right after low match
OGIP Access to opportunities Minimum barriers to reach the platform Proper attraction Powered by Impact Standards (till completed) checkboxes has to be filled EP can easily before changing the status. Preparation, to completed go through the LEAD & Preparation, process Internship is completed when the. Standards expires end date LEAD & Interview alignment Standards doesn’t have EP is not to take place promised Automatic Proactive on both sides anything yet / Materials sent firefighting commitment is right after low match
Impact OGIP Access to opportunities Minimum barriers to reach the platform Proper attraction Powered by EP can easily go through the process EP is not promised anything yet / commitment is low Interview doesn’t have to take place on both sides Preparation, LEAD & Standards alignment Automatic Materials sent right after match Preparation, LEAD & Standards Proactive firefighting Upselling Promoter Marketing
i. GIP Information needs to be complete to be viewed and for matchability JD Consultancy – Profile Editing Powered by Impact Members signing up a company are required to complete Company Name, Industry, Country/Territory, Employee Size, Description, Logo Companies can be signed up by AI, MC, LC EB, i. GIP members, and others given permission by LC VP i. GIP If a member registers a company with more than 10, 000 employees AI receives a notification or prospect list
Impact i. GIP Company can only have an opportunity opened once their profile is complete Internal Information needs to be complete to be viewed and for matchability JD Consultancy – Profile Editing Opportunities MC can delegate permissions to create opportunities to LC EB and Marketing members All opportunities must be approved by host MC prior to going live on the Online Tests system Setting Up MC can delegate authority to approve the opportunity to go live Delivery Timeline Maximum 1 sub-product and 2 backgrounds Opening an opportunity prompts the TN Manager to receive an overview of the matching and delivery process and when each thing should happen (content provided by MCs) Powered by MC can put a certain amount of days per step in the selection process as deadlines for the applicants to fulfill the step
i. GIP Impact TN Manager accepting an EP prompts a notification to the EP and the EP Manager to approve the match Internal Information needs to be complete to be viewed and for matchability JD Consultancy – Profile Editing Opportunities When the EP and EP Manager accept the match, the TN Manager can Marketing Fast response automatically send reception materials, visa information, LEAD content, before etc to the EP Online Tests applications are withdrawn MC can set materials to be automatically sent to any EPs upon match Setting Up automatically Delivery manager needs to complete TN contract & AN + confirm end and TN Timeline start date to approve the match If an applicant is rejected, TN manager sends feedback (selecting a reason among options / writing a detalied feedback) to applicant Powered by
i. GIP Impact Insurance & indemnity form have to be uploaded/completed before changing the status to realized Internal Information needs to be complete to be viewed and for matchability JD Consultancy – Profile Editing Opportunities Preparation, Standards (till realize) checkboxes has to be filled before changing the Marketing Fast response LEAD & status to Standards realized before Online Tests applications are alignment TN Manager will put the form on realised withdrawn Setting Up automatically Automatic Delivery Materials sent Realised Stage begins with the first day of work of the EP Timeline right after match Process Survey results sent to TN Manager upon realization Powered by
i. GIP Information needs to be complete to be viewed and for matchability JD Consultancy – Profile Editing Powered by Impact Preparation, Standards (till completed) checkboxes has to be filled before changing Internal LEAD & the status to completed Opportunities Preparation, Standards Marketing Fast response LEAD & alignment before completed when the end date expires Standards Internship is Online Tests applications are alignment Automatic withdrawn Materials sent Setting Up automatically Automatic right NPS Survey sent to TN Manager upon completion after Delivery Materials sent match Timeline right after match Proactive firefighting
i. GIP Information needs to be complete to be viewed and for matchability JD Consultancy – Profile Editing Powered by Impact Preparation, TN Internal Managers prompted to contact TN-takers every month (or another LEAD & standard set by MC) Opportunities Preparation, Standards Marketing Fast response LEAD & alignment before Standards TN Managers prompted to meet with TN-Takers every quarter (or Online Tests applications are standard set by MC) alignment another Automatic withdrawn Materials sent Setting Up automatically Automatic right after Delivery Materials sent match Timeline right after match Proactive firefighting Company NPS Account Retention Promoter Marketing
GIP Changes Powered by
P/TL TM P What DOES change on customer side? Groups of 5 Analyze Customer Flow; changes on GIP and how does that affect customer experience 20’: Changes on Customers’ End 5’: Sharing Powered by
Open GIP (Student) GIP (TN Taker) Powered by In Progress Match Realize Complete Re-integrate
P/TL TM P What DOES change on OUR side? Groups of 5 Analyze Customer Flow; Changes on GIP and how does that affect synergies 25’: Changes on our end 5’: Sharing Powered by
Open O/I GIP Marketing Finance TM BD Powered by In Progress Match Realize Complete Re-integrate
Key Changes: OPEN Powered by
Key Changes: IN PROGRESS Powered by
Key Changes: Match Powered by
Key Changes: Realize Powered by
Key Changes: Complete Powered by
Key Changes: Re-integrate Powered by
P/TL TM P KEY FINDINGS Powered by
P/TL TM P YOUR ENTITY What do I do when I go back? Powered by
What should I do when I get back home? O/I GIP Marketing Finance TM BD Powered by
What Happens next? Powered by
GIS of AUGUST nd of october 22 Launch th 20 Powered by
QUESTIONS Powered by
Thank you! Powered by
кастомер флоу на англ.pptx