From Business Process Analysis up to Business Activity

From Business Process Analysis up to Business Activity Monitoring Rainer von Ammon rainer. ammon@citt-online. com www. citt-online. com Oberösterreich

University Projects/Ph. D‘s and Teaching Germany University Regensburg 1 Oberösterreich

… about 50 Students for the Course „Distributed Systems“ 2 Oberösterreich

… about 80 Diploma Students Austria Software Park Hagenberg/Linz 3 Oberösterreich

Idea of the C-I-T-T Oberösterreich Teachings in Computer Science Applied Research Subjects Attractive Jobs with the Chance of a Career Center-of-Information-Technology-Transfer Know How Transfer Professional Consulting Cooperating in Applied Teachings Banks/ Insurances Telco‘s Industries … 4 Oberösterreich

Institutes Teachings: 7. Semester: BPM/BAM/CEP/SOA/EDA together with norisbank 8. Semester: Wiss. und populärwiss. Publizieren IMIK Jobst Klarl (Brandl) Teachings: Business Information Systems 8. Semester: BPM/BAM/CEP/SOA/EDA together with Deut. Post 5. Semester: EAI/SOA/BPM/MDA Ph. D‘s Oberösterreich International Research & Teaching Stanford Uni Caltech Uni M. I. T. Cambridge… Haifa - IBM research labs & - Technion Uni IBM New York Watson Research Centers - Internships permanent employees Visiting professor Residencies Lab Böblingen … (Tampere University of Technology) Teaching & Recruiting Industrial Partnership Schweden Business Development Under construction Marketing Current main subjects: 1. BPM/BAM/CEP/SOA Presales 2. SOA, SIP, Security, ESB Finnland The day after 1 Recruiting year … (Sept. 2006) a lot happend in the meantime… Projects Mind Makers / Lead Gen‘s 1 FMSB (since Oct 05 resp. Dec. 04) Events Journals 3 norisbank (17. 2. /8. 3. /7. 4…. ) 1 ICWS 06, PPPJ 06, CEP-Symp. 1 Bank Magazin 4 IDS /IBM (1. 2. / 20. 2. /22. 3. , Juli 07) 2 JAX, W-JAX 2 Java. Spektrum 5 BMW + Bank (23. 3. , Workshop) 1 BEA (technical director) 3 Business Integr. Forum 3 Java. Magazin 6 HVB (April 06, WF-Modellierung, Sofortkredit…) 2 IDS 4 EAI-Zurich 4 Objekt. Spektrum 7 Dre. Ba (Neukundengewinnung…) 3 IBM 5 OOP 5 dev 2 dev 8 Com. Ba (ETEC…) 4 Microsoft 6 IDS-Events 6… 9 Sparda (workshop invitation, Q 3) 5 ILOG 7 Yorktown Heights 10 DZ-Bank (together with Post) 6 (SAP), (Oracle) 8 Dagstuhl seminar 11 Finanz. IT (May) 7 Coral 8 … 9 Hotel-Events 12 Audi… DC-Bank (30. 5. )… Oberösterreich 8 (Apama / Stream. Base) 2 Deutsche Post (15. 2. /9. 3…. ) Technology Partnerships 5

Agenda • • Was hat Business Process Management (BPM) und Business Activity Monitoring (BAM) mit BPA und SOA zu tun? Warum startet man SOA-Projekte am besten mit BAM? Konzepte serviceorientierter Architekturen – Wo und wie beginnt man mit dem Schneiden von Services? Oder schneidet man besser gar nicht in monolithischen Code? Was die Fachabteilungen in den nächsten Jahren beschäftigen wird: SOAgerechte Remodellierung von Geschäftsprozessen und Definieren von Event Patterns Die derzeitige „standardisierte Verwirrung“: Standards, Fast-Standards, keine Standards – die Kette der Standards von SOA, BPM bis BAM am Beispiel von e. EPK oder UML, BPEL-J, CEI und CBE usw. Das zukünftige Referenz-Modell für BPM/BAM/CEP-Anwendungen Warum brauchen wir ein durchgängiges BAM/SAM? 6 Oberösterreich

„. . . Andere steuern ihre Prozesse bereits, wir denken darüber nach. . “ Für die Steuerung der Stromversorgung existieren Frühwarnsysteme, die Überbelastungen anzeigen und bei Ausfällen Notfallsysteme zeitnah in die Versorgungsprozesse einbeziehen. Ein Auto hat bereits viele tausend Kilometer hinter sich bevor es gebaut ist. Die Zulieferung der einzelnen Komponenten erfolgt „just in time“. Engpasssituationen werden zeitnah ausgesteuert. . und Bankabwicklungsprozesse ? 7 Oberösterreich

Steuerung und Überwachung von Prozessen ist. . . Darstellung der Auswirkungen von Systemverfügbarkeiten und -störungen Monitoring zeitkritischer Enpassfaktoren und Transaktionsverfolgung Workflowsteuerung Prozess- und systemverknüpftes Notfall- und Störungsmanagement Geschäftsprozessmonitoring Transparenz über durchgängig dargestellte Prozesse Überwachung der SLA-Einhaltung 8 Oberösterreich

Das Problem fängt schon bei der Prozessdarstellung an ! Abwicklungsprozesse bestehen aus manuellen und automatisierten (digitalisierten) bankfachlichen Prozessschritten Automatische Abrechnung Bestätigung vornehmen Zur Abrechnung freigeben Meldewesen Prinzipiell sind manuelle Prozesse dokumentiert. Automatische Lieferung Abstimmung Lieferung ausführen Outputmanagement Automatisierte (digitale) Fachprozesse sind nur technisch dokumentiert. 9 Oberösterreich

Integration von manuellen Prozessen mit ITSystemen, z. B. über das PASS-Portal* der HVB AG ARIS-Prozessmodell + Darstellung der digitalen Prozessschritte PASS: Prozess, Architektur, Strukturen und Standards Bestätigung vornehmen Abrechnung durchführen Technische Abrechnung Systemabhängigkeiten und digitaler Ablauf der Abrechnung zu einzelnen manuellen Prozessen 10 Oberösterreich

Für Zusammenführung von Informationen sind Abgriffstellen in techn. Prozessen zu definieren Geschäftsprozessmonitoring (manuelle und digitale Prozessschritte) (Analyse der Prozess- und Systemperformance) Frühwarnindikatoren überwachen Se ns o r 1 Ganzheitlicher Abwicklungsprozess Ursachenanalyse Se ns or 2 Trend-/ Schwankungsanalyse SLA – Einhaltung nachweisen Durchgängige Prozesskennzahlen für Effizienz und Qualität (SLA) 11 Oberösterreich

Bedenken von potentiellen Anwendern aus ersten Projekten 2005. . . kein Standard-Tool auf dem Markt verfügbar . . . hoher monetärer Aufwand erforderlich. . . kurzfristig nicht realisierbar . . . hoher Programmieraufwand. . . unkalkulierbare Nachfolgeaufwände . . . Nutzen im frühen Stadium der Entwicklung schwer quantifizierbar Entscheidung: Suche nach erprobten und einfachen Lösungen verstärken und Erfahrungen im Zuge von Pilotprojekten sammeln Vorgehen Step by Step Proof of Concept am Beispiel „Workflow Optionsscheinabwicklung“ 12 Oberösterreich

Beispiel: „EAI“ Referenzmodell eines Anwenders Zwischen EAI und SOA wurde bisher nicht getrennt Prototypischer Workflow fokussiert Stufe 3 13 Oberösterreich

Komplexe Prozess- und Systemwelt Hohe Anzahl von Einzelprozessen (e. EPKs) HVB AG: ca. 2. 500 FMSB: ca. 700 Schnittstellen zwischen manuellen und technischen Prozessen und Organisationseinheiten Vielzahl von Systemkomponenten HVB AG: ca. 1. 000 FMSB: ca. 80 Primäre Eigenentwicklungen von Systemen und Systemkomponenten (HOST / COBOL) Bearbeitungsvolumen der FMSB 15 Mio Handels. Transaktionen p. a. 320. 000 Geld- und Devisen. Transaktionen p. a. 820. 000 Kundendepots 14 Oberösterreich

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In mittelständischen Unternehmen müssen bereits ca. 60 Applikationen integriert werden: Traditionell Point-to-Point- und MOM -basierte Hub&Spoke-Verfahren – bei HVB ca. 1. 100 App’s! Screen Scrape Download File Message Queue Sockets Download File ORB Screen Scrape Transaction File Sockets CICS Gateway RPC APPC ORB Message Queue Transaction File Screen Scrape Transaction File CICS Gateway Download Message File Message Queue APPC RPC 16 Oberösterreich

Das Ziel: Service Integration mit einem Enterprise Service Bus Customer Portal Service Consumption Service Integration and Management Service Orchestration Service Creation Resources Service Bus Purchase Order Management Process Billing Process People Mainframe Inventory Management Process Customer Management Process CRM ERP Trading 17 Partners Oberösterreich

Die Zielarchitektur ab Herbst 06, wenn BPEL 2. x “approved” ist Service Consumers Service Orchestration (Open. Source or BEA WLI 9. x or IBM Process Server or Oracle…) Service Bus Layer (SOPware or Aqua. Logic Service Bus or Web. Sphere …) Service Enablement (WLI 9. x or Web. Sphere or …) Resources Portals Composite Applications Mobile Purchase Order Management Process BPEL Service Bus Messaging and Service Management Billing Service Process People Customer Management Process Service BPELJ Mainframe CRM ERP Inventory Management Process Service Trading Partners 18 Oberösterreich

Prozessdesign erfolgt mit dem ARIS-Toolset – Frage: Kann „Semantische Lücke“ zwischen Fach- und ITAbteilungen mittels neuer IDE‘s geschlossen werden? 19 Oberösterreich

Was wird was von e. EPK in BPEL/JPD-Darstellung? Und verstehen das beide „Welten“? Alle Prozesse müssen SOA-gerecht remodelliert werden und dazu müssen beide Welten an einem Tisch sitzen! 20 Oberösterreich

But let’s start from behind: The new hype is BAM and Enterpise Cockpits • By inserting measuring points in the business process… • Monitoring on business level • Cockpit functions for the management • Analyses in „Real Time“ 21 Oberösterreich

Requirements for BAM-Tools – still open topics of research Bringing Order to the Business Activity Monitoring Space 06/19/2005 By David Luckham, Professor Emeritus of Electrical Engineering, Stanford University • There’s a global cloud of business events • Many sources of events • Medium sized stock brokerage may be dealing with thousands of business events per second e. g. e. Trade > 2000, Charles Schwab > 14. 000… ^= transaction rates but there are much more business events than transactions! 22 Oberösterreich

Requirements for BAM-Tools – still open topics of research • various classes of BAM tools • monitor events from the enterprise cloud in real-time • metrics (often called Key Performance Indicators, KPIs) • display them on a dashboard with fancy graphics • alert you when the metrics get critical - like “low inventory”, or “retail website overload”. • more advanced tools also give you rules that trigger on alerts and let you specify proactive repairs to your business • BPM/BAM suites that can monitor everything on your IT Infrastructure, decide how your business processes depend upon various IT assets, deliver an up to the second view of how your business processes are performing, and let you go back to remodeling the processes at any time • discovering the patterns of events that are really significant. Connecting the dots in the event cloud is what BAM is really about 23 Oberösterreich

Requirements for BAM-Tools – still open topics of research • Why is the BAM tools space chaotic? • First of all, we might want classifications of BAM tools • Secondly, standards for event processing • Thirdly, technology checklists whereby we would know how a tool actually works as opposed to what the marketing department says it does. None of this exists yet • The first attempts at a Common Event Infrastructure standard for BAM appeared in 2004 24 Oberösterreich

Requirements for BAM-Tools – current State of the Art Here’s a start at a BAM event processing checklist 1. Real-time event data computation. This means that the tool can use the data contained in events to compute metrics (i. e. , KPIs) in real-time and continuously update them on the graphics displays or feed the metrics to other applications. 2. Single event triggering. The tool can react to single events, either predefined or defined by the user, e. g. , alerts indicating critical KPIs, and then take actions also predefined or specified by the user. Actions may involve sending email messages, etc. Usually the tool will supply a capability to define event triggered reactive rules, and may combine this with capabilities under item #1. 3. Event streams processing. An event stream is a real-time, continuous, ordered (by arrival time at the tool, or by a time stamping mechanism) sequence of events. Here, the tool assumes the event input is a stream. This assumption allows optimization of some kinds of event processing that fall under item #1. It is an appropriate way to handle stockmarket feeds, for example. However, it is impossible to control the order in which events from an enterprise cloud arrive at the tool. So the stream order cannot reflect the relationships that exist between events as a result of enterprise activities. We’re talking about relationships such as which events caused other events, which events happened independently, or their creation times -- the times at which the events actually happened. If a tool turns the cloud into a stream before it starts processing events, then it can only detect simple patterns of events in the event cloud - essentially Boolean and’s and or’s of events. 25 Oberösterreich

Requirements for BAM-Tools – still open topics of research 4. Complex event pattern triggering. Tools that satisfy this checklist item can detect complex patterns of many events in the global event cloud of the enterprise and then react to them in various ways. Typically, a complex pattern is made up of many events, often created at different locations in an enterprise and possibly in different time zones. Complex patterns may involve events that are causally related and other events that happened independently. A complex pattern consists not only of the events but also of the relationships between the events. For example, the pattern of activity in a set of concurrent or collaborating business processes. Other common examples can be found in patterns of events in fraudulent activity, or violations of SEC regulations or other conformance issues. These tools have to capture information about the event cloud in order to detect complex patterns. For example, causality between events, independence and the creation time of each event. Typically, such tools encode this information in the events themselves – so that each event contains its own genetic information. When a tool processes an event it can tell from the encoded genetic data how that event is related to other events in the cloud. Many enterprise IT systems already put some of this encoding into events when they are created by using various identifiers such as message Ids, transaction Ids, etc. So, encoding the cloud is not always very difficult. 26 Oberösterreich

Requirements for BAM-Tools – still open topics of research 5. Event pattern abstraction. Tools that satisfy item #4 may go a step further by providing rules to create new events whenever an event pattern matches. The new events can be constructed to contain some of the information contained in the events that matched the pattern. And the new events can be processed by the tool just like other events in the cloud. This is called event pattern abstraction. It is a step towards supplying higher level views - e. g. , executive reports - of patterns of complicated business activity. Important data is included in the new event, and unnecessary details are omitted , the new event is an abstraction. 27 Oberösterreich

Requirements for BAM-Tools – still open topics of research Right now (2006), most BAM tools will only check off items #1 and #2. Even so, they’re proving to be very useful Many tools use finite state machines or Java scripts to define patterns of events and reactive rules. These methods, even when supported by GUIs, are too low level. As a result they will lead to problems later on. As a tool gets used on more demanding management problems, the sets of event patterns and event pattern triggered rules will grow in size. Patterns and rules management then becomes an issue. It is not easy to check a bunch of Java scripts to uncover mutually exclusive or redundant rules (e. g. , if A matches a set of events then B will match the same set of events). High level, declarative event pattern languages would be preferable „… Now we think it will take six to eight years. " And the advice is to start planning for it now. 28 Oberösterreich

The first 3 steps today starting with Monitoring Business Processes and Activities event cloud with thousands of events per sec… passwdchange new auto pay enquiry account login r 1 enquiry new auto pay account login logout activity history logout or 2 withdrawal deposit account login activity history logout passwdchange deposit transfer enquiry logout ns o deposit new auto pay Se withdrawal account balance event patterns and complex event processing… account login Se ns deposit transfer enquiry account login …e. g. above a bank The first 3 steps: 1. Precise description of patterns of events 2. Detecting patterns in the event cloud 3. Abstraction of complex event pattern instances to higher level events Oberösterreich 29

What we and our Ph. D-students will do in the future in cooperation with e. g. … 30 Oberösterreich

But with BAM comes SOA! Example for SOA: the business process of account opening This bank has about 3. 000 different business processes The business process of account opening has 70. 000 Cobol Lo. Cs > 3. 000 processes must be designed 70. 000 Lo. Cs per variant of process /* * * FUNCTION NAME: Miniapp_i: : pruefe_name * * FUNCTIONAL DESCRIPTION: * * Method function for pruefe_name. * (Implementation : Miniapp_i) * */ CORBA: : Long Miniapp_i: : pruefe_name ( const char * val) { CORBA: : Long _method_result = (CORBA: : Long) 0; In this bank there‘re about 20 variants of the account opening process Let‘s calculate: 1 folder can retain 400 pages à 70 lines (font size 6 ) 70000 Lo. Cs : 70 lines per page = 1000 pages : 400 pages per folder = 2, 5 folder x 20 variants = 50 folder /* M 3_PRESERVE_BEGIN(Miniapp_i: : pruefe_name) */ /* Insert code that you want preserved here */ TP: : userlog ("bin im server"); if (stricmp ("Kiki", val) != 0) _method_result = 1; else _method_result = 0; /* M 3_PRESERVE_END(Miniapp_i: : pruefe_name) */ return _method_result; } /* M 3_PRESERVE_BEGIN(Miniapp. Factory_i) */ /* Insert code that you want preserved here */ 31 Oberösterreich

Example for SOA: the business process of account opening - only an impression of dimensions Let‘s calculate once more: 1 folder with 400 pages = 10 cm 1 process variant = 2, 5 folders 10 cm x 2, 5 folders = 25 cm x 20 variants 25 cm per process =5 m 32 Oberösterreich

The problem for SOA: Legacy Systems as monoliths and dead code - classical strategy: putting up fences around 20 variants in 5 m folders means 1, 4 millions Lo. Cs Billions of lines of Cobol code in the world 25 cm per process (ca. 220. 000 Cobol locs used in 2004, 5. 000 new Cobol locs per year (Gartner)) Until today: 80 % Cobol vs 20 % Java The discipline of Software Engineering assumes, that about 30 % of these billions COBOL Lo. Cs are dead resp. nobody knows yet what these Lo. Cs are doing 33 Oberösterreich

The problem for SOA: Legacy Systems as monoliths and dead resp. unknown code - but now: how to tailor SOA services? ! 20 variants in 5 m folders means 1, 4 millions Lo. Cs Not all comes from Gartner, something is from Schiller e. g. : "Fest gemauert in der Erden / Steht die Form, aus Code gebrannt…“ /* * FUNCTION NAME: Miniapp_i: : pruefe_name * * /* * FUNCTION NAME: Miniapp_i: : pruefe_name * FUNCTIONAL DESCRIPTION: * Method function for pruefe_name. * *(Implementation : Miniapp_i) * */ * Method function for pruefe_name. * (Implementation : Miniapp_i) */ * * CORBA: : Long Miniapp_i: : pruefe_name ( */ const char * val) CORBA: : Long Miniapp_i: : pruefe_name ( const char * val) { CORBA: : Long Miniapp_i: : pruefe_name ( CORBA: : Long _method_result = (CORBA: : Long) 0; const char * val) { CORBA: : Long _method_result = (CORBA: : Long) /* M 3_PRESERVE_BEGIN(Miniapp_i: : pruefe_name) */ 0; { /* Insert code that you want preserved here */ CORBA: : Long _method_result = (CORBA: : Long) /* M 3_PRESERVE_BEGIN(Miniapp_i: : pruefe_name) */ 0; /* Insert code. TP: : userlog ("bin im server"); */ that you want preserved here /* M 3_PRESERVE_BEGIN(Miniapp_i: : pruefe_name) */ if (stricmp ("Kiki", val) != 0) /* Insert code. TP: : userlog ("bin im server"); */ that you want preserved here _method_result = 1; if (stricmp ("Kiki", val) != 0) else _method_result = 0; TP: : userlog ("bin im server"); = 1; _method_result if (stricmp ("Kiki", 0; else _method_result = val) != 0) /* M 3_PRESERVE_END(Miniapp_i: : pruefe_name) */ _method_result = 1; return _method_result; else _method_result = 0; /* M 3_PRESERVE_END(Miniapp_i: : pruefe_name) */ } return _method_result; /* M 3_PRESERVE_END(Miniapp_i: : pruefe_name) */ } /* M 3_PRESERVE_BEGIN(Miniapp. Factory_i) */ return _method_result; /* Insert code that you want preserved here */ } /* M 3_PRESERVE_BEGIN(Miniapp. Factory_i) */ /* Insert code that you want preserved here */ /* M 3_PRESERVE_BEGIN(Miniapp. Factory_i) */ /* Insert code that you want preserved here */ Oberösterreich 34

Start SOA at the Business Processes, e. g. Multi-Channel Sales in Banks Problem: different processes behind each channel? !? ! Problem: reconciliation of data and processes takes ? ? ? days? !? ! Online, Service Terminals Initiative After Sales Contact Center Branch We can‘t do real time BAM! Consulting Sales typical bank-customer process in Retail Banking 35 Oberösterreich

Design horizontal and vertical coupling of services Example: Consumer credit process IIOP RMI SOAP SOAP RPC 1 SOAP way Not all is „SOAP“ resp. „Simple“ in the real life! 36 Oberösterreich

New Approach in a Service Oriented Architecture (SOA)? How fine resp. coarse grained is an appropriate component or service? ? ? 5 – 200 classes in 1 component or service… (Peter Herzum/ Oliver Sims 2000) What do criteria like „Self contained“, „Reusability in other contexts“ mean…? ! 37 Oberösterreich

Redundant functionality and data, their modeling in suitable general components, and their reuse in one or several services 38 Oberösterreich

What‘s the appropriate granularity for a service, e. g. „a shopping cart“? 39 Oberösterreich

Example: Has this component/design pattern an appropriate granularity for SOA? Shopping Cart http: //www. welie. com/patterns/shopping-cart. html Martijn van Welie Patterns. . . Problem Users want to buy a product Principle Metaphor (Conceptual Model) sind bewährte Lösungswege, die textuell nach einem bestimmten Verfahren beschrieben werden (z. B. Gamma et al. 95). Author Context Forces Solution A site where users can browse through products and buy them. Users are not very frequent buyers and are possibly novices. For returning customers, consider a ONE-CLICK SHOPPING system. • Users may buy more than one product • Users may want to select products now but pay later • Users may decide to purchase somewhere else at any time Introduce a shopping cart where users can put their products in before they actually purchase them. When users view a product description, they can choose to add it to their shopping cart. After adding an item to their cart, the users are shown the current contents of the cart. Users can inspect their cart contents at any time using a link that is available on every page. A persistent mini-cart could also be shown directly on the content pages. The description of the cart contents typically includes the name of the items, the quantity, availability and prices. Users can remove items from their cart if they wish and change quantities. The description of the goods is a link to the product details. Users always see the total costs of a purchase, so including shipping costs if applicable. The users must also be informed of the payment options such as which credit cards are accepted. From the cart page, the users can continue shopping or proceed with the checkout procedure. The items stay in the cart for a certain period of time, e. g. 90 days. In order to purchase the products in the cart they need to select the checkout action. The checkout is a five step process with the following tasks: Identify Select shipping address Select payment method Place order The users can abort the checkout procedure at any step. When users retry the checkout later, they start again at the first 40 Oberösterreich

Now remember the whole picture and what it really means: Monitoring Business Processes and Activities event cloud with thousands of events per sec… passwdchange new auto pay enquiry 2 new auto pay account login logout activity history logout or deposit enquiry account login withdrawal account login r 1 activity history logout passwdchange deposit transfer enquiry logout ns o deposit new auto pay Se withdrawal account balance event patterns and complex event processing… account login Se ns deposit transfer enquiry account login …e. g. above a bank The first steps: 1. Redesign your business processes for SOA and BPM 2. Make a SOA, identify services, build WSDL-interfaces… 3. Precise description of patterns of events 4. Detecting patterns in the event cloud 5. Abstraction of complex event pattern instances to higher level events 41 Oberösterreich

The „standardized“ confusion: Why does it seem so bewildering for the (early) adopters today? Web. Services Workflow-Modeling != Visual Studio ge i. Q n t ra CITT Standardization takes too much time, said BEA ig m ed IBM JSR 207 / BPEL-J JCP 2003 Workshop VIP Tool Petrinet-Model-Verif. R&D / Uni Rational Nearly all UML tools BEA Deficits (e. g. human interactions) S Apama BPEL 1. 1 2002/May 2003 ID BEA? UML 2. 0 Activity Diagram OMG 2004/5 Abstract + Executable Workflows IDS WSFL WSADIE IBM 2001 IDS XLANG MS 2001 e. EPK IDS ARIS e. g. Arc-Styler 199 x JPD BEA 2003 XPDL 1. 0 Wf. MC Aug. 2002 BEA anticipated BPEL-J standard for beeing able to deliver a tool platform . ARIS Toolkit t Au Orchestration Stream. Base reality lab WS-BPEL 2. 0 Draft June 2004, OASIS final approved ? ? ? 2005 And 50 more JSR 207 / tools… BPEL-J XPDL 2. 0 Wf. MC Sept. 2005 JCP ? ? ? 2005 IBM Process Web. Logic Workshop™ - 1. Java IDE vs. et al. Server. BPM-Systeme as Eclipse-plugins, just announced: MS Visual Studio Weblogic ? ? ? BPEL-Extensions ? ? ? BEA, Tibco BE, SAP, See. Beyond…, open source. Web. Sphere IBM, Oracle, … JBoss MS ? ? ? No standards yet ? ? ? Coral 8 BAM-Tools, no standards presently for: ARIS PPM • Common Base Event CBE i. Spheres Systar IBM Monitor • Common Event Infrastructure CEI … etcpp … • classification schema for tools • generic BAM sensors Oberösterreich 42

2007 wird das Anbieter-Investment in den Support von Events das Investment in den Support von Services überschreiten* Gartner Symposium Itxpo 2004 Yefim Natis, Cannes, France, 31 October - 4 November 2004 Service-Oriented Architecture: Composite Applications, Web Services and Multichannel Applications *(0, 7 Wahrscheinlichkeit) 43 Oberösterreich

The Technology Challenge and the Principle of BPM/BAM/CEP, e. g. for „Next Generation Instant. Credit Systems“ Enterprise cockpit realize scenario process instances Workflow Modeler Event Modeler set parameters Monitor / Analyze / Act Workflow Engine workflows based on BPEL Model ^= Scenario analyse history… Event Store Rules Engine „special“ SQL resp. other languages App. Server Normalized events, build businesss level events Adapters e. g. RFID, topics of Pub/Sub, … Low Level Event Streams e. g. credit offers (completed) e. g. payments IF … AND … FOLLOWED BY… WITHIN… ACTION calculate pott, offer rates, profit… Oberösterreich

• ARIS PPM • ORACLE BAM • IBM Monitor • • • Network Application Service • Event Processing • Function • Classical BAM has top down view Technical monitoring has bottom up view Gap between business und technical monitoring Event Processing identifies events in both worlds and correlates process/functions/service calls with the related technical systems Process • Cockpit Closing the gap between low level and business level monitoring tools IBM Tivoli HP Open. View BMC 45 CA … Oberösterreich

Do we need an integrated, seamless BAM/SAM? Events in a SOA - Messaging • Events when a message is processed by a participant Service Consumer E S B XML E S B Service Provider • Contain Message. ID, Message. Exchange. ID, Participant. ID, time • Exceeded response time triggers an event 4 Events can be used to track the propagation of messages in a SOA 4 Non-functional aspects can be monitored 4 Overhead to implement event generation in each application => Integrate event generation in ESB Source: Deutsche Post World Net 46 Oberösterreich

Do we need an integrated, seamless BAM/SAM? Events in a SOA – Business Content XML • Events when a message is processed by a participant Header: Process#4711 Service Consumer E<? xml version="1. 0"> E id="1234“ S<orderid=“ 1234” > S <name>Foo Inc. </name> B <order. No>42</order. No>B <value> 24000 </value> </order> Service Provider • Contain Message. ID, Message. Exchange. ID, Participant. ID, time • Correlation events contain Message. Exchange. ID and Business. ID 4 SOA messaging events do not contain any business-related information 4 Business content can provide valuable information: 4 Correlation between technical and business events 4 Business information as input for BAM 4 Possible sources for business content: Message headers (set by sender application) Message content (e. g. , identified by xpath) Source: Deutsche Post World Net 47 Oberösterreich

Do we need an integrated, seamless BAM/SAM? SOA Adpt. Other Impl. C SOA Adpt. Customer System Customer. Data SOA Adpt. Events in a SOA – Complexity Production System Order Management Network Database Legacy App 4 Service calls can not be seen in isolation 4 One service call will often cause others 4 Any service participant will interact with other systems 4 Result: Event cloud 48 Oberösterreich

Do we need an integrated, seamless BAM/SAM? Events in an SOA – Complexity • SOA events from one business process 4 Concurrency is inherent in enterprise systems 49 Oberösterreich

Do we need an integrated, seamless BAM/SAM? Events in a SOA – Complexity • SOA events from one business process • plus SOA events from other business processes • plus other infrastructure events 4 Complex events require adequate processing Concurrency is inherent in enterprise systems 50 Oberösterreich

The Service Bus has to generate all needed event types automatically! Otherwise we would have to insert thousands of statements in the application code Service Consumers Service Orchestration (Open. Source or BEA WLI 9. x or IBM Process Server or Oracle…) Service Bus Layer (SOPware or Aqua. Logic Service Bus or Web. Sphere …) Service Enablement (WLI 9. x or Web. Sphere or …) Resources Portals Composite Applications Mobile Purchase Order Management Process BPEL Service Bus Messaging and Service Management Billing Service Process People Customer Management Process Service BPELJ Mainframe CRM ERP Inventory Management Process Service Trading Partners 51 Oberösterreich

… Bin ich ein „First Mover“? Oder ein „Early Follower“? Oder sitzen wir es aus? !. . . Thanks for your attention! 52 Oberösterreich