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Frank Black Information Services Manager Wiltshire Libraries Frank Black Information Services Manager Wiltshire Libraries

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libraries lend books libraries lend books

public libraries provide information too … … and have been for over 150 years public libraries provide information too … … and have been for over 150 years

“I’d like to see my neighbour’s planning application” “I’m just h ere to ke “I’d like to see my neighbour’s planning application” “I’m just h ere to ke ep dr y” Have you seen my friend please? “Can you tell me where Waterstones is? ” I’ll just check that on the catalogue, sir. t? ” le i to e r he w “ th e’s bi “to rth c c opy er tif my ic at e” “That boy over there just hit me!” “Yesterdays Telegraph, please … and be quick about it. ”

just visiting I’m from Austria I’m just waiting for a friend We’re from Portugal just visiting I’m from Austria I’m just waiting for a friend We’re from Portugal I’m from Mauritius

problems in buying e-resources • they might be out-of-date problems in buying e-resources • they might be out-of-date

problems in buying e-resources • they might be out-of-date • they might tend to problems in buying e-resources • they might be out-of-date • they might tend to limit the horizons of our users (and our staff)

problems in buying e-resources • they might be out-of-date • they might tend to problems in buying e-resources • they might be out-of-date • they might tend to limit the horizons of our users (and our staff) “Perhaps • they are expensive there’s an alternative…”

selected Nepali media titles selected Nepali media titles

£ 465 £ 465

paid for e-resources offer a number of big advantages over free content • they paid for e-resources offer a number of big advantages over free content • they provide a safe way for children and other vulnerable users to search electronic content • they are free of sex • they might be authoritative and as a bonus • they allow librarians to identify Gershon savings

paid for e-resources offer a number of big advantages over free content • they paid for e-resources offer a number of big advantages over free content • they provide a safe way for children and other vulnerable users to search electronic content • they are free of sex • they might be authoritative and as a bonus • they allow librarians to identify Gershon savings

Gershon saving Reference Books Online The collection = 134 titles 30 libraries X 134 Gershon saving Reference Books Online The collection = 134 titles 30 libraries X 134 titles = 4, 020 books Cost = £ 5, 000 In hard copy at av. price of £ 17 per book this would buy 294 books So for the same price we can buy 3726 extra books Or put another way Each library has access to 134 books @£ 17 or £ 2, 238 worth of books 30 libraries X £ 2, 238 = £ 67, 140 but Reference books Online = £ 5, 000 So we have made a ‘saving’ of £ 62, 140.

for the first time we have an accurate way of measuring the use of for the first time we have an accurate way of measuring the use of reference resources …and make sure you count them

 • Newsbank • Oxford University Press • Thomson/Gale • Proquest • Kompass • • Newsbank • Oxford University Press • Thomson/Gale • Proquest • Kompass • CANS • Cobweb • xrefer • Enyclopaedia Britannica • Independence

Usage data: “We can supply Number of company profiles viewed” Usage data: “We can supply Number of company profiles viewed”

Usage data: “We’re thinking about it” Usage data: “We’re thinking about it”

usage data • Establishing the cost per use of individual products • Measuring the usage data • Establishing the cost per use of individual products • Measuring the impact of promotional or marketing activities • Identifying variations in the use of specific titles within a product • Measuring virtual library use

 e-resource Cost per Annual session/ cost search usage Product A 2487 4200 £ e-resource Cost per Annual session/ cost search usage Product A 2487 4200 £ 2. 95 Product B 5240 5000 £ 0. 95 Product C 2570 4200 £ 1. 63 Product D 299 7800 £ 26. 09

Newspapers Online - individual title usage data Newspapers Online - individual title usage data

Change of supplier Change of supplier

in-library promotion • IT taster sessions in the library focussing on e-resources • Spaces in-library promotion • IT taster sessions in the library focussing on e-resources • Spaces adjacent to library computers - keyboard strips, mousemats, posters & leaflets, screensavers, carrier bags, pens, bookmarks, new member packs • Display screens, in-shelf displays Monitor strip fun Keyboard strip Mousemat Mouse

for staff • Quizzes • e-resource champions • Staff meetings, newsletters & noticeboards outside for staff • Quizzes • e-resource champions • Staff meetings, newsletters & noticeboards outside the library • Local press coverage for new titles • Prize competitions • Mailings to schools (homework help) • Adverts in local magazines/prospectuses

The challenge To sum up the biggest problem for me as a librarian is The challenge To sum up the biggest problem for me as a librarian is the invisibility of e-resources. The challenge is to prove to our funders that electronic information has a permanent role in the future of public libraries. I need to make sure that I get the right products at the right price and make them pay.

but… not everything is on the web “In the world today less than 10% but… not everything is on the web “In the world today less than 10% of the information is online. ” i Nikesh Arora, Head of Google, Europe 2005

References www. projectcounter. org www. rba. co. uk/sources (Karen Blakeman’s pages) www. wikipedia. org References www. projectcounter. org www. rba. co. uk/sources (Karen Blakeman’s pages) www. wikipedia. org www. britannica. com www. bl. uk/collections/business/bisheets. html (British Library Industry Guides) www. culture. gov. uk/global/publications/archive_2004/ (Virtual visits) www. fotw. net (Flags of the World) www. knowuk. co. uk www. nepalitimes. com www. odci. gov/cia/publications/factbook (CIA World Factbook) www. epnet. com (Ebsco for UK Reference Centre)) www. cambridgeshire. gov. uk/leisure/libraries/gateway www. kmu. gov. ua/control/en/ (Ukrainian Government portal) www. bbc. co. uk/nepali All sites visited October 2005