Four Seasons Birch Street Orientation Orientation Agenda

Four Seasons Birch. Street Orientation

Orientation Agenda • Overview • Introduction to Birch. Street • Benefits • Birch. Street History • Birch. Street Rollout Timeline • Tasks for Your Hotel • Training • System Usage • Your Next Steps • For Your Reference • Deployment Contacts

Introduction: What is Birch. Street? Secure web-based purchasing solution accessible from any location Enables the hotels to automate many of the purchasing related tasks that today are time consuming and manual (phone, fax, email) Allows the hotel to track purchase orders, create organized order guides, and track items as they are delivered

Benefits Hotel Level v Single system order entry v All hotel suppliers on one application v Consolidates purchase review, ordering, inventory management, and reporting v Access to real time pricing v Paperless system that automates delivery of your orders to approvers and suppliers v Centralized database of National Above Hotel supply chain purchases v Greater Leveraging of Purchasing Power v Enterprise wide management of specifications

Birch. Street - Internationally Since 2003 • • Over 5, 000 properties in more than 35 countries 12 Languages, 50+ Currencies Over 70, 000 Registered Users Over 160, 000 Suppliers Global Customers Aruba Australia Austria Belgium Canada Costa Rica Denmark Egypt France Germany India Ireland Jordan Kingdom Of Saudi Arabia Luxembourg Mexico Netherlands Antilles Panama Portugal Russian Federation Spain St Kitts And Nevis Sweden Switzerland Trinidad And Tobago Turkey United Kingdom United States Venezuela

Birch. Street - Today • • • Over 70, 000 Registered Users Over 160, 000 Suppliers Process 4. 5 million POs a year $5 Billion in Spend a year Avg. 10, 000 Logins a day some of our customers

Birch. Street – Rollout Timeline • April 16 th, 2012: Four Seasons Hotel Westlake Village • After Westlake Village, Hotels will be deployed in waves beginning in May through the end of the year Wave 1 May Wave 2 July Wave 3 August Wave 4 October Wave 5 December

Training Process T-85 Days Hotel. Management & Supplier Adoption Project Communication Orientation Implementation • Orientation Power. Point Will Communicate the Following • Training Process, Time Frame & Training Packet • Hotel Responsibilities • Provide Hotels with Proposed Training Schedule • Discuss Who Should Attend Training • Schedule Staff into Training • Prepare Classroom Sign-Up/Attendance Sheet • Schedule Meeting Room • Confirm Lodging Accommodations for Training Instructor • Distribute Training Materials to Attendees Key Hotel Activity Birch. Street Activity Timeline

Training Process T-85 Days Implementation Inventory Setup Training Project Management & Supplier Adoption Orientation • Storeroom Managers & Directors of Procurement will receive a web based demo of the system and training 6 Inventory Setup Training 8 weeks prior to implementation on how to complete the Inventory Setup Template Data Gathering (templates) • Template will be used to collect storeroom data • Training: training@birchstreet. net Order Guide Setup Training • Director of Procurement will receive a web based demo and training 4 weeks prior to implementation on how to complete the Order Guide Setup Templates • Template will be used to populate direct issue Order Guides • Training: training@birchstreet. net Timeline Key Hotel Activity Birch. Street Activity

Training Process T-85 Days Implementation Inventory Supplier Adoption Management Project Management & Training Orientation • Storeroom teams will receive web based Storeroom Purchase & REQ Fulfillment training 1 week prior to implementation. Data Gathering (templates) • Training: training@birchstreet. net Inventory Setup Training Order Guide Setup Training Procurement Training Inventory Management Training Procurement Training • Hotel will receive onsite training on Procurement, Approving, Receiving, AP & Administrative Tasks • This training will mark the “Go-Live” when the Hotel begins to use the system • Training: training@birchstreet. net Key Hotel Activity Birch. Street Activity Timeline

Training Process T-85 Days Implementation Project Management & Supplier Adoption Orientation Inventory Setup Training System Use & Support • Once Hotel is trained, the System is ready to Use • Help Resources are available in the Birch. Street Help Order link once logged in Guide Setup Training • Birch. Street’s Support Team is available at 949. 567. 730 Inventory Management or support@birchstreet. net Training Data Gathering (templates) Procurement Training System Use Support Key Hotel Activity Birch. Street Activity Timeline

Inventory Setup Training Overview § Three Core Sessions Are Available – Web Based Training § Training Will Occur 6 -8 Weeks Prior to Implementation § Each Session is Listed with Who Should Attend: Inventory Setup I – System Demo/Overview Inventory Setup 2 – Setup Requirements Inventory Setup 3 – Completing the Inventory Template • Anyone responsible for Storeroom Stock and/or Purchasing Manager • Anyone in Finance with a vested interest in the Storeroom and it’s data migration into Birch. Street

Order Guide Setup Training Overview § Two Core Sessions Are Available – Web Based Training § Training Will Occur 4 Weeks Prior to Implementation § Each Session is Listed with Who Should Attend: Procurement Setup 1 – System Demo/Overview Procurement Setup 2 – Setup Requirements • Purchasing Manager and anyone responsible for setting up Order Guides for direct purchase or requisitioning (non-Inventory)

Inventory Management Training Overview § Three Core Sessions Are Available – Web Based Training § Training Will Occur 1 Week Prior to Implementation § Each Session is Listed with Who Should Attend: Storeroom Training Inventory Management Training • Anyone responsible for Fulfilling Requisitions • Anyone Responsible for restocking Inventory or managing Par Levels • Anyone in Finance with a vested interest in Storeroom transactions • Anyone responsible for managing adding new or removing old products from Inventory, and making Inventory data corrections • Anyone in Finance with a vested interest in Storeroom transactions Month End Process Training • Anyone responsible for performing the Take Inventory Process • Anyone in Finance with a vested interest in Storeroom transactions

Core e. Procurement Training Overview § Five Core Sessions Are Available – Classroom Style § Training Will Occur During the Implementation Week § Each Session is Listed with Who Should Attend: General Training • Anyone Responsible for Requisitions or Purchasing • Recommended for Anyone who is Responsible for Approving Purchases • Recommended for Anyone who Should Track What Items are Delivered Advanced Buyer Training • Anyone Responsible for doing a majority of the Purchasing • Recommended for Anyone who will be managing Order Guide content for multiple users • Provides Information on Additional application features Approver Training • Anyone who is Responsible for Approving Purchases Receiver Training REQ Training • Anyone who Should Track What Items are Delivered • Anyone Responsible for creating Inventory Requisitions • Storeroom Manager and anyone with a vested interest in Outlet to Storeroom transactions

Supplemental Training Overview § Three Additional Sessions Are Available – Classroom Style or 1: 1 Sessions § Training Will Occur During the Implementation Week § Each Session is Listed with Who Should Attend: RFQ Training • Anyone Responsible for converting standard (non. Inventory related) Requisitions to RFQ’s and submitting out to bid AP Training • Anyone who is Responsible for handing the property AP process as it relates to Central AP Admin Training • Anyone performing Birch. Street Administrative Tasks, and Hotel Finance • Recommended for those Responsible for New Users, Approval Workflows, and Budget Maintenance

Training Packet Details § Training Packets Will be Distributed At Least 2 Weeks Prior to Each Training Event. Packets Will Include: § Training Schedule § Quick Guides § Class Outlines § Additional Training Materials

Your Next Steps ü The Birch. Street Training Team will Contact Each Property’s Director of Purchasing (or Key Training Point of Contact) in Advance to begin Coordination ü Work With Birch. Street Training Team to Plan & Finalize Training Schedule ü Inventory Setup Training ü Order Guide Setup Training ü Inventory Management Training ü Implementation Training – GO-LIVE! ü Book Your Users Into Scheduled Classes ü Once Users Attend Training, go to http: //fourseasons. com and follow the prompts to access Birch. Street!

Deployment Contacts Request Contact Application Training Birch. Street Training@birchstreet. net Products or Pricing • General Supplier Questions ----- > • How to Purchase from Suppliers ----- > Supplier Birch. Street Support (949. 567. 7030 or support@birchstreet. net) Request and/or Authorize New Adopted or Punchout Suppliers (once Authorized by hotel Controller) Jodi Bell (416. 441. 3855 or jodi. bell@fourseasons. com) Business Policy Questions Hotel Finance or DOF Application Support Birch. Street Customer Support 949. 567. 7030 or Support@birchstreet. net Accessing Birch. Street http: //fourseasons. birchstreet. net Page 19