Fit for the future the challenges of an

Fit for the future; the challenges of an expanding customer base Joint JIBS-Eduserv Seminar, Wednesday 16 June 2010 Josephine Burt, The Open University

Contents • • • OU context Libraries of the future Challenges for the OU Case studies Key messages

Context - The Open University • 13 regional centres • Single module, certificate, diplomas, awards, PG, research • Materials - paperbased, blended and online learning • Europe and worldwide • 570 modules

Open University students • • • no previous qualifications required 150, 000 undergraduate students 30, 000 postgraduate students 10, 000 students have disabilities 30, 000 students live outside UK Part-time study – 70% of undergraduates in full-time employment – 50% sponsored by employer • 2, 000 OU alumni

OU on TV

Context - OU Partnerships • About 150 partnership agreements • Europe and international (Africa, India, China) • Negotiated by – OU Worldwide – OU Validation Services – Centre for Continuing Professional Development – Strategic and Curriculum partnerships • typology of partnerships -13 types – direct, collaborative, licensed, etc • 52, 000 students

So what? • The world is changing

Libraries 2020 • Will they exist? – Or will we live in a Google world • What library activities will be important? – and what will we not be doing • What assets/features/skills do we need to focus on? • How do we add value to the student experience/our institutions?

OU 2013 • More collaborative activity working in partnership – International strategy • Employer engagement • Not for loss work – Social justice • Other enquiries = challenges http: //www. flickr. com/photos/dan 4 th/2295925353/

Mapping partnerships • Challenges – complexity – establishing student numbers and full time equivalents (FTEs) – modelling groups – managing expectations of library services – definition of OU student! http: //www. flickr. com/photos/michaelheiss/2871993069/

Licences • Challenges – model licence – terms of licences – ‘bolt-on’ clauses – range of potential users http: //www. flickr. com/photos/julishannon/2434691031/

Access and Authentication • Challenges – definition of user groups – definition of groups of resources (permission sets) – influencing other internal teams – keeping legal

Case studies http: //www. flickr. com/photos/qthomasbower/3563420741/ http: //www. flickr. com/photos/8422710@N 06/2164279407/ http: //www. flickr. com/photos/yjv/4124436036/

Further challenges (for us) • Development project – non - standard service – not core business – funding and staff resources • E-books

OU progress in 3 years • • • Influencing JISC collections, publishers etc Membership of JIBs, UKSG, etc Information sharing with colleagues Implementation of Shibboleth Services for Retired staff, Locally employed tutors Open Access information resources http: //library. open. ac. uk/libpartnerships/ • Library and support services to other organisations http: //library. open. ac. uk/libbusinessdev/

Thank you! Josephine Burt, Business Development Manager, Library Services The Open University j. m. burt@open. ac. uk OU library supporting achievement http: //www. youtube. com/watch? v=KI 60 v 6 L_2 m. I