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Final Report Shop Capabilities & Service Offerings March 16, 2016 DETROIT • CHICAGO • Final Report Shop Capabilities & Service Offerings March 16, 2016 DETROIT • CHICAGO • FRANKFURT • SHANGHAI • BEIJING THE MARTEC GROUP

Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 2

THE MARTEC GROUP CONFIDENTIAL Research Objectives Primary Objective: Learn what services are offered by THE MARTEC GROUP CONFIDENTIAL Research Objectives Primary Objective: Learn what services are offered by shops and which of those services are performed by in-house technicians, outsourced technicians, or sending the vehicle to a different shop. We would also like to learn which services your customers ask you for that you currently turn down, and why. Report data on the following: • Demographics and current environment • Type and brands of vehicles repaired • Services offered and performed • Most common jobs/services “turned away” • Outsourcing behavior • Data segmented by EMI versus MOTOR and PTEN and by Type of Shop 3

THE MARTEC GROUP CONFIDENTIAL Methodology Sponsor: Equipment Tool Institute Survey Instrument: Email format with THE MARTEC GROUP CONFIDENTIAL Methodology Sponsor: Equipment Tool Institute Survey Instrument: Email format with a total of 20 questions Incentive: Drawing for Apple i. Pad Air or a Samsung Galaxy Note 10. 1 Client provided respondent list Respondent Sample Total n=298 Respondent List ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Type of Shop Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) 4

Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 5

THE MARTEC GROUP CONFIDENTIAL Shop Profile Q 1: Which of the following best describes THE MARTEC GROUP CONFIDENTIAL Shop Profile Q 1: Which of the following best describes your shop? Independent Repair Shop Franchise Repair Shop New Car Dealer Fleet n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) Franchise repair shop 17% 2% 2% 100% 0% 0% Independent repair shop 67% 95% 87% 0% 100% 0% 0% New car dealer 8% 2% 3% 0% 0% 100% 0% Fleet 8% 1% 8% 0% 0% 100% 6

THE MARTEC GROUP CONFIDENTIAL Breakdown By Region Q 2: In what zip code is THE MARTEC GROUP CONFIDENTIAL Breakdown By Region Q 2: In what zip code is your shop located? West South Midwest n=253 Northeast Type of Shop Respondent List ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) Northeast 25% 32% 14% 34% 29% 43% South 0% 19% 15% 43% 16% 0% 29% Midwest 62% 30% 35% 29% 33% 57% 14% West 13% 16% 18% 14% 17% 14% Region 7

THE MARTEC GROUP CONFIDENTIAL Primary Service Offered Q 3: What is the primary service THE MARTEC GROUP CONFIDENTIAL Primary Service Offered Q 3: What is the primary service offered by your shop (pick only one)? n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) General repair 75% 84% 100% 85% 75% 55% Collision repair 8% 3% 3% 0% 3% 0% 0% Diagnostic specialist 17% 8% 3% 0% 6% 25% 0% Underhood/drivability 0% 3% 2% 0% 3% 0% 0% Tire store 0% 1% 1% 0% 0% Other 0% 2% 7% 0% 2% 0% 45% Type of Shop 8

THE MARTEC GROUP CONFIDENTIAL Number of Technicians Employed Q 6: How many technicians do THE MARTEC GROUP CONFIDENTIAL Number of Technicians Employed Q 6: How many technicians do you have at your shop? 1 -2 Technicians 3 -5 Technicians 11+ Technicians n=298 6 -10 Technicians Respondent List Number of Techs Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) 1 - 2 17% 33% 46% 12% 45% 3 - 5 67% 41% 62% 47% 13% 36% 6 - 10 16% 18% 7% 26% 7% 38% 0% 11+ 0% 2% 6% 0% 1% 37% 19% 9

THE MARTEC GROUP CONFIDENTIAL Vehicles Worked on Monthly Q 7: What is the approximate THE MARTEC GROUP CONFIDENTIAL Vehicles Worked on Monthly Q 7: What is the approximate volume of vehicle services or repair orders written per month by your shop? 41 -60 Vehicles 21 -40 Vehicles 60 -100 Vehicles 1 -20 Vehicles n=295 100+ Vehicles Respondent List Repair Orders Type of Shop ETI PR (n=12) MOTOR (n=178) PTEN (n=105) Franchise Repair Shop (n=8) Independent Repair Shop (n=270) New Car Dealer (n=7) Fleet (n=10) 1 – 20 Vehicles 17% 14% 17% 0% 16% 14% 10% 21 – 40 Vehicles 0% 9% 16% 13% 11% 0% 20% 41 – 60 Vehicles 0% 11% 15% 0% 12% 14% 20% 61 – 100 Vehicles 8% 10% 17% 0% 13% 14% 100+ Vehicles 75% 56% 34% 87% 48% 57% 40% 10

THE MARTEC GROUP CONFIDENTIAL Monthly Revenue Q 8: What is your shop’s estimated gross THE MARTEC GROUP CONFIDENTIAL Monthly Revenue Q 8: What is your shop’s estimated gross monthly revenue from all jobs? $40, 000 - $100, 00 $20, 001 - $40, 000 $0 - $20, 000 $100, 00 - $250, 000 - $500, 000+ Respondent List n=282 Type of Shop ETI PR (n=12) MOTOR (n=174) PTEN (n=96) Franchise Repair Shop (n=8) Independent Repair Shop (n=262) New Car Dealer (n=8) Fleet (n=4) 25% 34% 41% 13% 37% 13% 50% 17% 18% 0% 19% 0% 0% $40, 000 - $100, 000 42% 39% 28% 63% 34% 38% 25% $100, 000 - $250, 000 17% 9% 10% 25% 9% 13% 0% $250, 000 - $500, 000 0% 1% 2% 0% 0% 25% $500, 000+ 0% 1% 1% 0% 0% 12% 0% Dollars $0 - $20, 000 - $40, 000 11

Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 12

THE MARTEC GROUP CONFIDENTIAL Types of Services Offered Q 10: Which of the following THE MARTEC GROUP CONFIDENTIAL Types of Services Offered Q 10: Which of the following services does your shop offer? High Incidence Services Medium Incidence Services Low Incidence Services Very Low Incidence Services n=298 13

THE MARTEC GROUP CONFIDENTIAL Service Methods – General Repair High Incidence Services Q 10 THE MARTEC GROUP CONFIDENTIAL Service Methods – General Repair High Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=282 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=8) MOTOR (n=171) PTEN (n=103) Franchise Repair Shop (n=8) Independent Repair Shop (n=257) New Car Dealer (n=7) Fleet (n=10) 100% 100% 0% 1% 3% 1% 0% 0% 1% 0% 0% 0% 1% 0% 14

THE MARTEC GROUP CONFIDENTIAL Service Methods – Suspension and Drivability High Incidence Services Q THE MARTEC GROUP CONFIDENTIAL Service Methods – Suspension and Drivability High Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=273 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=9) MOTOR (n=166) PTEN (n=98) Franchise Repair Shop (n=7) Independent Repair Shop (n=249) New Car Dealer (n=6) Fleet (n=11) 100% 99% 100% 100% 0% 1% 1% 0% 0% 1% 0% 0% 0% 1% 2% 0% 1% 0% 0% 15

THE MARTEC GROUP CONFIDENTIAL Service Methods – Check Engine/Emissions Repair High Incidence Services Q THE MARTEC GROUP CONFIDENTIAL Service Methods – Check Engine/Emissions Repair High Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=272 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=9) MOTOR (n=163) PTEN (n=100) Franchise Repair Shop (n=8) Independent Repair Shop (n=248) New Car Dealer (n=7) Fleet (n=9) 89% 98% 100% 11% 1% 2% 13% 2% 0% 0% 0% 1% 1% 0% 0% 0% 2% 0% 1% 0% 0% 16

THE MARTEC GROUP CONFIDENTIAL Service Methods – Oil Changes High Incidence Services Q 10 THE MARTEC GROUP CONFIDENTIAL Service Methods – Oil Changes High Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=271 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=9) MOTOR (n=163) PTEN (n=99) Franchise Repair Shop (n=8) Independent Repair Shop (n=246) New Car Dealer (n=7) Fleet (n=10) 100% 100% 0% 0% 0% 1% 0% 0% 0% 0% 17

THE MARTEC GROUP CONFIDENTIAL Service Methods – Advanced OBD Diagnostics Medium Incidence Services Q THE MARTEC GROUP CONFIDENTIAL Service Methods – Advanced OBD Diagnostics Medium Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=259 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=7) MOTOR (n=158) PTEN (n=94) Franchise Repair Shop (n=8) Independent Repair Shop (n=235) New Car Dealer (n=6) Fleet (n=10) 100% 99% 100% 0% 2% 3% 13% 2% 0% 0% 0% 1% 2% 0% 1% 0% 0% 0% 3% 2% 0% 10% 18

THE MARTEC GROUP CONFIDENTIAL Service Methods – Air Conditioning Service Medium Incidence Services Q THE MARTEC GROUP CONFIDENTIAL Service Methods – Air Conditioning Service Medium Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=251 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=7) MOTOR (n=157) PTEN (n=87) Franchise Repair Shop (n=7) Independent Repair Shop (n=230) New Car Dealer (n=6) Fleet (n=8) 100% 100% 0% 0% 1% 0% 0% 0% 0% 0% 19

THE MARTEC GROUP CONFIDENTIAL Service Methods – Engine Repair Medium Incidence Services Q 10 THE MARTEC GROUP CONFIDENTIAL Service Methods – Engine Repair Medium Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=249 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=8) MOTOR (n=144) PTEN (n=97) Franchise Repair Shop (n=8) Independent Repair Shop (n=226) New Car Dealer (n=6) Fleet (n=9) 100% 97% 100% 98% 100% 0% 1% 1% 0% 0% 0% 10% 7% 0% 9% 0% 0% 20

THE MARTEC GROUP CONFIDENTIAL Service Methods – Fluid Flushes Medium Incidence Services Q 10 THE MARTEC GROUP CONFIDENTIAL Service Methods – Fluid Flushes Medium Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=228 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=9) MOTOR (n=145) PTEN (n=74) Franchise Repair Shop (n=8) Independent Repair Shop (n=207) New Car Dealer (n=6) Fleet (n=7) 100% 99% 100% 0% 0% 1% 0% 0% 0% 1% 1% 0% 0% 21

THE MARTEC GROUP CONFIDENTIAL Service Methods – Exhaust Repair and Replacement Medium Incidence Services THE MARTEC GROUP CONFIDENTIAL Service Methods – Exhaust Repair and Replacement Medium Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=218 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=7) MOTOR (n=131) PTEN (n=80) Franchise Repair Shop (n=7) Independent Repair Shop (n=196) New Car Dealer (n=5) Fleet (n=10) 100% 97% 95% 100% 97% 100% 80% 0% 1% 1% 0% 0% 0% 2% 1% 0% 10% 14% 11% 10% 0% 11% 0% 22

THE MARTEC GROUP CONFIDENTIAL Service Methods – Tire Sales and Installation Low Incidence Services THE MARTEC GROUP CONFIDENTIAL Service Methods – Tire Sales and Installation Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=180 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=7) MOTOR (n=110) PTEN (n=63) Franchise Repair Shop (n=7) Independent Repair Shop (n=161) New Car Dealer (n=6) Fleet (n=6) 100% 96% 95% 100% 96% 100% 83% 0% 1% 0% 0% 0% 2% 0% 1% 0% 0% 0% 4% 3% 0% 17% 23

THE MARTEC GROUP CONFIDENTIAL Service Methods – Transmission Repair Low Incidence Services Q 10 THE MARTEC GROUP CONFIDENTIAL Service Methods – Transmission Repair Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=166 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=6) MOTOR (n=95) PTEN (n=65) Franchise Repair Shop (n=6) Independent Repair Shop (n=148) New Car Dealer (n=6) Fleet (n=6) 100% 79% 86% 67% 84% 100% 50% 17% 9% 3% 0% 8% 0% 0% 1% 2% 17% 1% 0% 0% 17% 29% 22% 17% 26% 0% 50% 24

THE MARTEC GROUP CONFIDENTIAL Service Methods – Alignments Low Incidence Services Q 10 a: THE MARTEC GROUP CONFIDENTIAL Service Methods – Alignments Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=152 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=7) MOTOR (n=93) PTEN (n=52) Franchise Repair Shop (n=7) Independent Repair Shop (n=139) New Car Dealer (n=5) Fleet (n=1) 100% 91% 87% 100% 89% 100% 0% 2% 4% 0% 3% 0% 0% 0% 9% 12% 0% 10% 0% 0% 25

THE MARTEC GROUP CONFIDENTIAL Service Methods – Reprogramming Low Incidence Services Q 10 a: THE MARTEC GROUP CONFIDENTIAL Service Methods – Reprogramming Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=147 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=6) MOTOR (n=95) PTEN (n=46) Franchise Repair Shop (n=4) Independent Repair Shop (n=134) New Car Dealer (n=6) Fleet (n=3) 100% 88% 93% 100% 90% 100% 17% 15% 0% 16% 0% 0% 0% 9% 11% 0% 10% 0% 0% 26

THE MARTEC GROUP CONFIDENTIAL Service Methods – Collision Repair Very Low Incidence Services Q THE MARTEC GROUP CONFIDENTIAL Service Methods – Collision Repair Very Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=27 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=1) MOTOR (n=15) PTEN (n=11) Franchise Repair Shop (n=0) Independent Repair Shop (n=25) New Car Dealer (n=1) Fleet (n=1) 0% 93% 73% 0% 80% 100% 7% 9% 0% 12% 0% 0% 0% 7% 27% 0% 16% 0% 0% 27

THE MARTEC GROUP CONFIDENTIAL Service Methods – Vehicle Painting Very Low Incidence Services Q THE MARTEC GROUP CONFIDENTIAL Service Methods – Vehicle Painting Very Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=25 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=0) MOTOR (n=14) PTEN (n=11) Franchise Repair Shop (n=0) Independent Repair Shop (n=23) New Car Dealer (n=1) Fleet (n=1) 0% 86% 64% 0% 78% 100% 0% 7% 9% 0% 0% 0% 0% 0% 7% 27% 0% 13% 0% 100% 28

Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 29

THE MARTEC GROUP CONFIDENTIAL Brands of Vehicles Repaired Q 11: What types of vehicles THE MARTEC GROUP CONFIDENTIAL Brands of Vehicles Repaired Q 11: What types of vehicles has your business service on? Check all that apply. n=176 30

THE MARTEC GROUP CONFIDENTIAL Most Common Year Range of Vehicles Being Serviced Q 12: THE MARTEC GROUP CONFIDENTIAL Most Common Year Range of Vehicles Being Serviced Q 12: What is the most common year range of the vehicles you service? n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) Older than 1996 8% 2% 6% 0% 4% 13% 0% 1996 -2002 12% 17% 13% 14% 0% 0% 2002 -2009 67% 77% 64% 88% 74% 13% 64% 2010 -2015 25% 9% 13% 0% 8% 75% 36% 31

THE MARTEC GROUP CONFIDENTIAL Range of Years for Vehicles Being Serviced Q 13: What THE MARTEC GROUP CONFIDENTIAL Range of Years for Vehicles Being Serviced Q 13: What is the range of years of the vehicles you service? n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) Older than 1996 8% 16% 18% 13% 17% 0% 0% 1996 -2002 17% 26% 32% 38% 28% 0% 18% 2002 -2009 17% 30% 35% 38% 32% 25% 18% 2010 -2015 33% 20% 27% 38% 22% 25% 27% No Limit 67% 64% 58% 63% 61% 63% 73% 32

Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 33

THE MARTEC GROUP CONFIDENTIAL Jobs Turned Away Q 14: What percentage of jobs do THE MARTEC GROUP CONFIDENTIAL Jobs Turned Away Q 14: What percentage of jobs do you turn away? n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) None 17% 18% 19% 38% 17% 13% 27% Less than 10% 67% 68% 66% 50% 68% 63% 55% 10% - 25% 8% 9% 13% 10% 13% 18% 25% - 50% 0% 3% 1% 0% 2% 13% 0% More than 50% 0% 1% 1% 0% 0% 34

THE MARTEC GROUP CONFIDENTIAL Types of Jobs (Services) Turned Away Q 15: Which jobs THE MARTEC GROUP CONFIDENTIAL Types of Jobs (Services) Turned Away Q 15: Which jobs are you most commonly turning away? n=244 35

THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Collision Repair Q 15 a: For THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Collision Repair Q 15 a: For each service picked, select the ways you perform these services? n=191 36

THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Vehicle Painting Q 15 a: For THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Vehicle Painting Q 15 a: For each service picked, select the ways you perform these services? n=185 37

THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Reprogramming Q 15 a: For each THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Reprogramming Q 15 a: For each service picked, select the ways you perform these services? n=124 38

THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Transmission Repair Q 15 a: For THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Transmission Repair Q 15 a: For each service picked, select the ways you perform these services? N=116 39

THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Alignments Q 15 a: For each THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Alignments Q 15 a: For each service picked, select the ways you perform these services? n=109 40

THE MARTEC GROUP CONFIDENTIAL Outsourcing Reasons Q 17: Why do you outsource jobs? Other THE MARTEC GROUP CONFIDENTIAL Outsourcing Reasons Q 17: Why do you outsource jobs? Other reasons include – “don’t want this type of work” as well as limited space and time considerations. n=241 41

THE MARTEC GROUP CONFIDENTIAL Shop Redesign Q 18: Have you redesigned your shop to THE MARTEC GROUP CONFIDENTIAL Shop Redesign Q 18: Have you redesigned your shop to accommodate jobs? No Yes n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) Yes 33% 45% 48% 63% 46% 38% 27% No 67% 55% 52% 38% 54% 63% 73% Type of Shop 42

THE MARTEC GROUP CONFIDENTIAL Shop Redesign Reasons Q 19: Why have you redesigned your THE MARTEC GROUP CONFIDENTIAL Shop Redesign Reasons Q 19: Why have you redesigned your shop? n=136 Other reasons include – easier flow, fire concerns vehicles are stored inside, smooth out work flow/ergonomics of techs, streamline operations, to take on more detailed work, updated Layout 43

THE MARTEC GROUP CONFIDENTIAL Shop Redesign Plans Q 20: Do you have any plans THE MARTEC GROUP CONFIDENTIAL Shop Redesign Plans Q 20: Do you have any plans to redesign your shop or reallocate space…? No Yes n=162 Respondent List Type of Shop ETI PR (n=8) MOTOR (n=98) PTEN (n=56) Franchise Repair Shop (n=3) Independent Repair Shop (n=146) New Car Dealer (n=5) Fleet (n=8) Yes 13% 14% 29% 20% 13% No 88% 86% 71% 100% 80% 88% Type of Shop 44

Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 45

THE MARTEC GROUP CONFIDENTIAL Summary of Findings Demographics/Current Environment Most respondents from this study THE MARTEC GROUP CONFIDENTIAL Summary of Findings Demographics/Current Environment Most respondents from this study were either business owners (79%) or managers (14%). The vast majority of respondents (90%) were from independent repair shops. • The shops represent a mix of regions, with the highest percentages in the Midwest (33%) and Northeast (34%) Ø The lowest in the West and South (17%) • Nearly 85% of respondents are 45 or older • Nearly 90% of the respondents have 1 -5 technicians working in their shop • Split fairly evenly – 43% have 1 – 2 technicians and 46% have 3 – 5 technicians • Over 90% of the respondents report average revenue per job of less than $1, 000 • Approximately half (49%) work on more than 100 vehicles per month. Vast majority of respondents primarily perform general repair services (84%), with a much smaller percentage (6%) providing other services: Only 6% list Diagnostic Specialist as their primary service; 3% Collision Repair 46

THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Types of Vehicles Repaired Over 90% THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Types of Vehicles Repaired Over 90% of respondents have performed repairs on GM and Ford vehicles • At least 80% of respondents repair Honda-Acura, Toyota-Lexus, Nissan-Infiniti, Mazda, Subaru Ø Less than 70% have repaired Suzuki, Saab, Land Rover, Jaguar, Porsche • Most common model years being repaired are between 2003 – 2009 (72%) followed by 1996 – 2002(13%) and newer vehicles in the 2010 – 2015 MY range (11%) Ø 62% of respondents indicate they have “no limit” when it comes to model years they service/repair 47

THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Services Offered Besides General Repair services THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Services Offered Besides General Repair services (95%), the leading services provided include Suspension & Drivability (92%), Check Engine Light/Emissions Repair (91%) and Oil Changes (91%). • Diagnostics, AC Service and Engine Repair also are offered by most shops (over 80%) Ø Fluid Flushes and Exhaust Repair are offered by a high percentage as well (over 70%) • The least offered services are Collision Repair (9%) and Vehicle Painting (8%) • Only approximately half of shops surveyed are offering Alignments (51%), Reprogramming (49%) and Transmission Repair (56%) For those shops that provide services, over 90% utilize In-house Tools & Technicians to complete the job. • Approximately 5% of shops are sending work to a Non-Affiliated 3 rd Party Shop to complete the job • Only 2% are outsourcing any services and 91% of shops report that they outsource less than 10% of their jobs 48

THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Work Turned Away A vast majority THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Work Turned Away A vast majority of shops turn away less than 10% of their repair jobs (85%). • 11% of shops are turning away slightly higher amount - 10 to 25% of jobs • Only 4% of shops turn away more than 25% of jobs A high percentage of shops (over 75%%) report turning away “collision repair” jobs (Collision and Vehicle Painting) – mostly due to now “wanting to perform this type of work”. • Other jobs that are turned away at fairly high rates include Reprogramming (51%), Transmission Repair (48%) and Alignments (45%) – however these are primarily turned away due to having a “Lack of Proper Equipment”, “Cost of Equipment” and “Ease of Outsourcing” issues 49

THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Shop Redesign Issues/Plans Nearly half (46%) THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Shop Redesign Issues/Plans Nearly half (46%) of shops have redesigned their shop in the past to accommodate jobs/repairs/services. • Primarily to accommodate more equipment (65%) and to grow/take on more work (65%) Ø Other reasons include Increasing Space for Technicians (49%) and Accommodating Different Types of Work (49%) Of those shops that have not redesigned their shop, only about one-fifth (18%) plan to redesign their shop in the future. 50