d12d9843430256da928f3865b6f54d00.ppt
- Количество слайдов: 50
Final Report Shop Capabilities & Service Offerings March 16, 2016 DETROIT • CHICAGO • FRANKFURT • SHANGHAI • BEIJING THE MARTEC GROUP
Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 2
THE MARTEC GROUP CONFIDENTIAL Research Objectives Primary Objective: Learn what services are offered by shops and which of those services are performed by in-house technicians, outsourced technicians, or sending the vehicle to a different shop. We would also like to learn which services your customers ask you for that you currently turn down, and why. Report data on the following: • Demographics and current environment • Type and brands of vehicles repaired • Services offered and performed • Most common jobs/services “turned away” • Outsourcing behavior • Data segmented by EMI versus MOTOR and PTEN and by Type of Shop 3
THE MARTEC GROUP CONFIDENTIAL Methodology Sponsor: Equipment Tool Institute Survey Instrument: Email format with a total of 20 questions Incentive: Drawing for Apple i. Pad Air or a Samsung Galaxy Note 10. 1 Client provided respondent list Respondent Sample Total n=298 Respondent List ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Type of Shop Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) 4
Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 5
THE MARTEC GROUP CONFIDENTIAL Shop Profile Q 1: Which of the following best describes your shop? Independent Repair Shop Franchise Repair Shop New Car Dealer Fleet n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) Franchise repair shop 17% 2% 2% 100% 0% 0% Independent repair shop 67% 95% 87% 0% 100% 0% 0% New car dealer 8% 2% 3% 0% 0% 100% 0% Fleet 8% 1% 8% 0% 0% 100% 6
THE MARTEC GROUP CONFIDENTIAL Breakdown By Region Q 2: In what zip code is your shop located? West South Midwest n=253 Northeast Type of Shop Respondent List ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) Northeast 25% 32% 14% 34% 29% 43% South 0% 19% 15% 43% 16% 0% 29% Midwest 62% 30% 35% 29% 33% 57% 14% West 13% 16% 18% 14% 17% 14% Region 7
THE MARTEC GROUP CONFIDENTIAL Primary Service Offered Q 3: What is the primary service offered by your shop (pick only one)? n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) General repair 75% 84% 100% 85% 75% 55% Collision repair 8% 3% 3% 0% 3% 0% 0% Diagnostic specialist 17% 8% 3% 0% 6% 25% 0% Underhood/drivability 0% 3% 2% 0% 3% 0% 0% Tire store 0% 1% 1% 0% 0% Other 0% 2% 7% 0% 2% 0% 45% Type of Shop 8
THE MARTEC GROUP CONFIDENTIAL Number of Technicians Employed Q 6: How many technicians do you have at your shop? 1 -2 Technicians 3 -5 Technicians 11+ Technicians n=298 6 -10 Technicians Respondent List Number of Techs Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) 1 - 2 17% 33% 46% 12% 45% 3 - 5 67% 41% 62% 47% 13% 36% 6 - 10 16% 18% 7% 26% 7% 38% 0% 11+ 0% 2% 6% 0% 1% 37% 19% 9
THE MARTEC GROUP CONFIDENTIAL Vehicles Worked on Monthly Q 7: What is the approximate volume of vehicle services or repair orders written per month by your shop? 41 -60 Vehicles 21 -40 Vehicles 60 -100 Vehicles 1 -20 Vehicles n=295 100+ Vehicles Respondent List Repair Orders Type of Shop ETI PR (n=12) MOTOR (n=178) PTEN (n=105) Franchise Repair Shop (n=8) Independent Repair Shop (n=270) New Car Dealer (n=7) Fleet (n=10) 1 – 20 Vehicles 17% 14% 17% 0% 16% 14% 10% 21 – 40 Vehicles 0% 9% 16% 13% 11% 0% 20% 41 – 60 Vehicles 0% 11% 15% 0% 12% 14% 20% 61 – 100 Vehicles 8% 10% 17% 0% 13% 14% 100+ Vehicles 75% 56% 34% 87% 48% 57% 40% 10
THE MARTEC GROUP CONFIDENTIAL Monthly Revenue Q 8: What is your shop’s estimated gross monthly revenue from all jobs? $40, 000 - $100, 00 $20, 001 - $40, 000 $0 - $20, 000 $100, 00 - $250, 000 - $500, 000+ Respondent List n=282 Type of Shop ETI PR (n=12) MOTOR (n=174) PTEN (n=96) Franchise Repair Shop (n=8) Independent Repair Shop (n=262) New Car Dealer (n=8) Fleet (n=4) 25% 34% 41% 13% 37% 13% 50% 17% 18% 0% 19% 0% 0% $40, 000 - $100, 000 42% 39% 28% 63% 34% 38% 25% $100, 000 - $250, 000 17% 9% 10% 25% 9% 13% 0% $250, 000 - $500, 000 0% 1% 2% 0% 0% 25% $500, 000+ 0% 1% 1% 0% 0% 12% 0% Dollars $0 - $20, 000 - $40, 000 11
Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 12
THE MARTEC GROUP CONFIDENTIAL Types of Services Offered Q 10: Which of the following services does your shop offer? High Incidence Services Medium Incidence Services Low Incidence Services Very Low Incidence Services n=298 13
THE MARTEC GROUP CONFIDENTIAL Service Methods – General Repair High Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=282 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=8) MOTOR (n=171) PTEN (n=103) Franchise Repair Shop (n=8) Independent Repair Shop (n=257) New Car Dealer (n=7) Fleet (n=10) 100% 100% 0% 1% 3% 1% 0% 0% 1% 0% 0% 0% 1% 0% 14
THE MARTEC GROUP CONFIDENTIAL Service Methods – Suspension and Drivability High Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=273 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=9) MOTOR (n=166) PTEN (n=98) Franchise Repair Shop (n=7) Independent Repair Shop (n=249) New Car Dealer (n=6) Fleet (n=11) 100% 99% 100% 100% 0% 1% 1% 0% 0% 1% 0% 0% 0% 1% 2% 0% 1% 0% 0% 15
THE MARTEC GROUP CONFIDENTIAL Service Methods – Check Engine/Emissions Repair High Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=272 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=9) MOTOR (n=163) PTEN (n=100) Franchise Repair Shop (n=8) Independent Repair Shop (n=248) New Car Dealer (n=7) Fleet (n=9) 89% 98% 100% 11% 1% 2% 13% 2% 0% 0% 0% 1% 1% 0% 0% 0% 2% 0% 1% 0% 0% 16
THE MARTEC GROUP CONFIDENTIAL Service Methods – Oil Changes High Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=271 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=9) MOTOR (n=163) PTEN (n=99) Franchise Repair Shop (n=8) Independent Repair Shop (n=246) New Car Dealer (n=7) Fleet (n=10) 100% 100% 0% 0% 0% 1% 0% 0% 0% 0% 17
THE MARTEC GROUP CONFIDENTIAL Service Methods – Advanced OBD Diagnostics Medium Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=259 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=7) MOTOR (n=158) PTEN (n=94) Franchise Repair Shop (n=8) Independent Repair Shop (n=235) New Car Dealer (n=6) Fleet (n=10) 100% 99% 100% 0% 2% 3% 13% 2% 0% 0% 0% 1% 2% 0% 1% 0% 0% 0% 3% 2% 0% 10% 18
THE MARTEC GROUP CONFIDENTIAL Service Methods – Air Conditioning Service Medium Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=251 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=7) MOTOR (n=157) PTEN (n=87) Franchise Repair Shop (n=7) Independent Repair Shop (n=230) New Car Dealer (n=6) Fleet (n=8) 100% 100% 0% 0% 1% 0% 0% 0% 0% 0% 19
THE MARTEC GROUP CONFIDENTIAL Service Methods – Engine Repair Medium Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=249 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=8) MOTOR (n=144) PTEN (n=97) Franchise Repair Shop (n=8) Independent Repair Shop (n=226) New Car Dealer (n=6) Fleet (n=9) 100% 97% 100% 98% 100% 0% 1% 1% 0% 0% 0% 10% 7% 0% 9% 0% 0% 20
THE MARTEC GROUP CONFIDENTIAL Service Methods – Fluid Flushes Medium Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=228 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=9) MOTOR (n=145) PTEN (n=74) Franchise Repair Shop (n=8) Independent Repair Shop (n=207) New Car Dealer (n=6) Fleet (n=7) 100% 99% 100% 0% 0% 1% 0% 0% 0% 1% 1% 0% 0% 21
THE MARTEC GROUP CONFIDENTIAL Service Methods – Exhaust Repair and Replacement Medium Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=218 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=7) MOTOR (n=131) PTEN (n=80) Franchise Repair Shop (n=7) Independent Repair Shop (n=196) New Car Dealer (n=5) Fleet (n=10) 100% 97% 95% 100% 97% 100% 80% 0% 1% 1% 0% 0% 0% 2% 1% 0% 10% 14% 11% 10% 0% 11% 0% 22
THE MARTEC GROUP CONFIDENTIAL Service Methods – Tire Sales and Installation Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=180 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=7) MOTOR (n=110) PTEN (n=63) Franchise Repair Shop (n=7) Independent Repair Shop (n=161) New Car Dealer (n=6) Fleet (n=6) 100% 96% 95% 100% 96% 100% 83% 0% 1% 0% 0% 0% 2% 0% 1% 0% 0% 0% 4% 3% 0% 17% 23
THE MARTEC GROUP CONFIDENTIAL Service Methods – Transmission Repair Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=166 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=6) MOTOR (n=95) PTEN (n=65) Franchise Repair Shop (n=6) Independent Repair Shop (n=148) New Car Dealer (n=6) Fleet (n=6) 100% 79% 86% 67% 84% 100% 50% 17% 9% 3% 0% 8% 0% 0% 1% 2% 17% 1% 0% 0% 17% 29% 22% 17% 26% 0% 50% 24
THE MARTEC GROUP CONFIDENTIAL Service Methods – Alignments Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=152 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=7) MOTOR (n=93) PTEN (n=52) Franchise Repair Shop (n=7) Independent Repair Shop (n=139) New Car Dealer (n=5) Fleet (n=1) 100% 91% 87% 100% 89% 100% 0% 2% 4% 0% 3% 0% 0% 0% 9% 12% 0% 10% 0% 0% 25
THE MARTEC GROUP CONFIDENTIAL Service Methods – Reprogramming Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=147 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=6) MOTOR (n=95) PTEN (n=46) Franchise Repair Shop (n=4) Independent Repair Shop (n=134) New Car Dealer (n=6) Fleet (n=3) 100% 88% 93% 100% 90% 100% 17% 15% 0% 16% 0% 0% 0% 9% 11% 0% 10% 0% 0% 26
THE MARTEC GROUP CONFIDENTIAL Service Methods – Collision Repair Very Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=27 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=1) MOTOR (n=15) PTEN (n=11) Franchise Repair Shop (n=0) Independent Repair Shop (n=25) New Car Dealer (n=1) Fleet (n=1) 0% 93% 73% 0% 80% 100% 7% 9% 0% 12% 0% 0% 0% 7% 27% 0% 16% 0% 0% 27
THE MARTEC GROUP CONFIDENTIAL Service Methods – Vehicle Painting Very Low Incidence Services Q 10 a: For each service picked, select the ways you perform these services? n=25 Respondent List Type of Shop In-house tools and technicians Out-source technician (mobile tech) Send to other partner store in same franchise Send to non-affiliated 3 rd party shop Type of Shop ETI PR (n=0) MOTOR (n=14) PTEN (n=11) Franchise Repair Shop (n=0) Independent Repair Shop (n=23) New Car Dealer (n=1) Fleet (n=1) 0% 86% 64% 0% 78% 100% 0% 7% 9% 0% 0% 0% 0% 0% 7% 27% 0% 13% 0% 100% 28
Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 29
THE MARTEC GROUP CONFIDENTIAL Brands of Vehicles Repaired Q 11: What types of vehicles has your business service on? Check all that apply. n=176 30
THE MARTEC GROUP CONFIDENTIAL Most Common Year Range of Vehicles Being Serviced Q 12: What is the most common year range of the vehicles you service? n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) Older than 1996 8% 2% 6% 0% 4% 13% 0% 1996 -2002 12% 17% 13% 14% 0% 0% 2002 -2009 67% 77% 64% 88% 74% 13% 64% 2010 -2015 25% 9% 13% 0% 8% 75% 36% 31
THE MARTEC GROUP CONFIDENTIAL Range of Years for Vehicles Being Serviced Q 13: What is the range of years of the vehicles you service? n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) Older than 1996 8% 16% 18% 13% 17% 0% 0% 1996 -2002 17% 26% 32% 38% 28% 0% 18% 2002 -2009 17% 30% 35% 38% 32% 25% 18% 2010 -2015 33% 20% 27% 38% 22% 25% 27% No Limit 67% 64% 58% 63% 61% 63% 73% 32
Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 33
THE MARTEC GROUP CONFIDENTIAL Jobs Turned Away Q 14: What percentage of jobs do you turn away? n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) None 17% 18% 19% 38% 17% 13% 27% Less than 10% 67% 68% 66% 50% 68% 63% 55% 10% - 25% 8% 9% 13% 10% 13% 18% 25% - 50% 0% 3% 1% 0% 2% 13% 0% More than 50% 0% 1% 1% 0% 0% 34
THE MARTEC GROUP CONFIDENTIAL Types of Jobs (Services) Turned Away Q 15: Which jobs are you most commonly turning away? n=244 35
THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Collision Repair Q 15 a: For each service picked, select the ways you perform these services? n=191 36
THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Vehicle Painting Q 15 a: For each service picked, select the ways you perform these services? n=185 37
THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Reprogramming Q 15 a: For each service picked, select the ways you perform these services? n=124 38
THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Transmission Repair Q 15 a: For each service picked, select the ways you perform these services? N=116 39
THE MARTEC GROUP CONFIDENTIAL Turned Away Jobs – Alignments Q 15 a: For each service picked, select the ways you perform these services? n=109 40
THE MARTEC GROUP CONFIDENTIAL Outsourcing Reasons Q 17: Why do you outsource jobs? Other reasons include – “don’t want this type of work” as well as limited space and time considerations. n=241 41
THE MARTEC GROUP CONFIDENTIAL Shop Redesign Q 18: Have you redesigned your shop to accommodate jobs? No Yes n=298 Respondent List Type of Shop ETI PR (n=12) MOTOR (n=179) PTEN (n=107) Franchise Repair Shop (n=8) Independent Repair Shop (n=271) New Car Dealer (n=8) Fleet (n=11) Yes 33% 45% 48% 63% 46% 38% 27% No 67% 55% 52% 38% 54% 63% 73% Type of Shop 42
THE MARTEC GROUP CONFIDENTIAL Shop Redesign Reasons Q 19: Why have you redesigned your shop? n=136 Other reasons include – easier flow, fire concerns vehicles are stored inside, smooth out work flow/ergonomics of techs, streamline operations, to take on more detailed work, updated Layout 43
THE MARTEC GROUP CONFIDENTIAL Shop Redesign Plans Q 20: Do you have any plans to redesign your shop or reallocate space…? No Yes n=162 Respondent List Type of Shop ETI PR (n=8) MOTOR (n=98) PTEN (n=56) Franchise Repair Shop (n=3) Independent Repair Shop (n=146) New Car Dealer (n=5) Fleet (n=8) Yes 13% 14% 29% 20% 13% No 88% 86% 71% 100% 80% 88% Type of Shop 44
Objectives/Methodology Shop Demographics Services Offered – by Type of Services Performed – by Vehicle Brand Capabilities Summary of Findings THE MARTEC GROUP 45
THE MARTEC GROUP CONFIDENTIAL Summary of Findings Demographics/Current Environment Most respondents from this study were either business owners (79%) or managers (14%). The vast majority of respondents (90%) were from independent repair shops. • The shops represent a mix of regions, with the highest percentages in the Midwest (33%) and Northeast (34%) Ø The lowest in the West and South (17%) • Nearly 85% of respondents are 45 or older • Nearly 90% of the respondents have 1 -5 technicians working in their shop • Split fairly evenly – 43% have 1 – 2 technicians and 46% have 3 – 5 technicians • Over 90% of the respondents report average revenue per job of less than $1, 000 • Approximately half (49%) work on more than 100 vehicles per month. Vast majority of respondents primarily perform general repair services (84%), with a much smaller percentage (6%) providing other services: Only 6% list Diagnostic Specialist as their primary service; 3% Collision Repair 46
THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Types of Vehicles Repaired Over 90% of respondents have performed repairs on GM and Ford vehicles • At least 80% of respondents repair Honda-Acura, Toyota-Lexus, Nissan-Infiniti, Mazda, Subaru Ø Less than 70% have repaired Suzuki, Saab, Land Rover, Jaguar, Porsche • Most common model years being repaired are between 2003 – 2009 (72%) followed by 1996 – 2002(13%) and newer vehicles in the 2010 – 2015 MY range (11%) Ø 62% of respondents indicate they have “no limit” when it comes to model years they service/repair 47
THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Services Offered Besides General Repair services (95%), the leading services provided include Suspension & Drivability (92%), Check Engine Light/Emissions Repair (91%) and Oil Changes (91%). • Diagnostics, AC Service and Engine Repair also are offered by most shops (over 80%) Ø Fluid Flushes and Exhaust Repair are offered by a high percentage as well (over 70%) • The least offered services are Collision Repair (9%) and Vehicle Painting (8%) • Only approximately half of shops surveyed are offering Alignments (51%), Reprogramming (49%) and Transmission Repair (56%) For those shops that provide services, over 90% utilize In-house Tools & Technicians to complete the job. • Approximately 5% of shops are sending work to a Non-Affiliated 3 rd Party Shop to complete the job • Only 2% are outsourcing any services and 91% of shops report that they outsource less than 10% of their jobs 48
THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Work Turned Away A vast majority of shops turn away less than 10% of their repair jobs (85%). • 11% of shops are turning away slightly higher amount - 10 to 25% of jobs • Only 4% of shops turn away more than 25% of jobs A high percentage of shops (over 75%%) report turning away “collision repair” jobs (Collision and Vehicle Painting) – mostly due to now “wanting to perform this type of work”. • Other jobs that are turned away at fairly high rates include Reprogramming (51%), Transmission Repair (48%) and Alignments (45%) – however these are primarily turned away due to having a “Lack of Proper Equipment”, “Cost of Equipment” and “Ease of Outsourcing” issues 49
THE MARTEC GROUP CONFIDENTIAL Summary of Findings (Cont’d) Shop Redesign Issues/Plans Nearly half (46%) of shops have redesigned their shop in the past to accommodate jobs/repairs/services. • Primarily to accommodate more equipment (65%) and to grow/take on more work (65%) Ø Other reasons include Increasing Space for Technicians (49%) and Accommodating Different Types of Work (49%) Of those shops that have not redesigned their shop, only about one-fifth (18%) plan to redesign their shop in the future. 50
d12d9843430256da928f3865b6f54d00.ppt