FIELD FORCE MANAGER TRUSTED BY THOUSANDS OF COMPANIES

FIELD FORCE MANAGER TRUSTED BY THOUSANDS OF COMPANIES vs 110811

INTRODUCING FIELD FORCE MANAGER

FIELD FORCE MANAGER SOLUTION Field Force Manager is. . . È An employee efficiency tool, È A management decision tool, È A back-office automation tool, È A customer satisfaction tool, …that helps your business: È Improve productivity. È Increase management insight. È Optimize business operations. 3

FIELD FORCE MANAGER INDUSTRIES SERVED Field Force Manager improves workflow in industries like: È Construction È Health care È Utilities È Food and beverage È Education È Government È Electrical È Machinery È Communications È Consumer service È HVAC È Landscaping È Plumbing È Security 4 È Transportation/distribution È Business services

FIELD FORCE MANAGER IMPROVE PRODUCTIVITY Field Force Managers mobile app enables employees to: È Record shift and break times electronically È Accept and complete assignments dispatched from the office È Complete electronic forms such as invoices and proof of delivery È Take photos, capture electronic signatures, or scan barcodes È Access Google Maps or VZ Navigator® for directions 5

FIELD FORCE MANAGER INCREASE MANAGEMENT INSIGHT With access to the cloud-hosted management application, managers can: È Gain a comprehensive view into activities in the field È Make the most informed and cost-effective operational decisions È Access and analyze information to plan, adapt, and succeed 6

FIELD FORCE MANAGER OPTIMIZE BUSINESS OPERATIONS Information from the management application can empower managers to: È Generate custom reports or schedule automatic reports È Analyze data to improve employee productivity, job performance, service satisfaction, and payroll costs È Access analytics to better forecast trending È Conduct a top-down assessment of current business practices È Integrate with existing back office systems to automate more critical functions 7

HOW FIELD FORCE MANAGER WORKS

FIELD FORCE MANAGER HOW IT WORKS Field Force Manager is a simple mobile solution that can make your company more efficient and more competitive. LOCATIONS TIMECARDS JOBS Field worker: Handset with Field Force Manager application. 9 Business office: PC with Internet connection.

FIELD FORCE MANAGER SEE THE LOCATIONS OF YOUR MOBILE TEAM 10

FIELD FORCE MANAGER THE STATUS OF EACH EMPLOYEE 11

FIELD FORCE MANAGER AND THE ROUTE EACH EMPLOYEE TRAVELED 12

FIELD FORCE MANAGER EMPLOYEES START SHIFTS FROM THEIR DEVICES 13

FIELD FORCE MANAGER END SHIFTS WHEN THE WORK IS COMPLETE 14

FIELD FORCE MANAGER AND THIS TIMESHEET INFORMATION IS SENT AUTOMATICALLY TO THE MANAGEMENT CONSOLE 15

FIELD FORCE MANAGER A JOB CREATED IN THE MANAGEMENT CONSOLE 16

FIELD FORCE MANAGER CAN BE SENT TO A MOBILE EMPLOYEE 17

FIELD FORCE MANAGER WITH ALL THE INFORMATION AN EMPLOYEE NEEDS TO COMPLETE THE JOB 18

FIELD FORCE MANAGER BENEFITS

FIELD FORCE MANAGER BENEFITS Mobile Employees È Electronic timecards, forms, data collection and documentation È Continuously updated job lists È Work policies automatically and uniformly enforced È More time to focus on job with fewer distractions È Greater efficiency, productivity and satisfied customers È Fair and uniform management practices 20

FIELD FORCE MANAGER BENEFITS Operations & Dispatch È See locations of employees in near-real time on Google Maps È Electronic timecards and data exchange with accounting È Real-time alerts about variances and historical trends reports È Complete more jobs per day with greater customer satisfaction È Streamlined payroll and invoicing È Insight to improve operational efficiency 21

FIELD FORCE MANAGER BENEFITS Business & Finance È Electronic timecards with back office integration for payroll È Automated data collection feeding job costing data È Preconfigured and custom reports, trends and data analysis È Fast and accurate payroll and invoicing saves time and money È More accurate estimating generates higher revenue while lowering costs È Visibility improves business performance 22

FEATURES AND PRICING

FIELD FORCE MANAGER PACKAGE OPTIONS With three package options, Field Force Manager is affordable and scalable for any size of business. È Pro È Full featured version for maximizing savings and efficiencies with rich data capture including photos and signatures, full job configurability, availability calendar and worker recommendations, workflows, and audible driving directions (with VZ Navigator), plus Basic features È Basic È Enables basic automation capabilities with electronic timecards, simple job dispatch, text driving directions, forms and messaging, plus location-based features in limited È Limited È Purely location-based management of your mobile workforce with detailed worker location, time and date information 24

FIELD FORCE MANAGER FEATURES Feature Employee maps Limited Basic Pro Shows historical GPS points that provide time, date, and speed of mobile employee travel. Industry-smart setup wizard Configuration tool allows you to set preferences and settings in the management console based on your industry. Geofencing Create custom geographic regions and set up alerts when mobile employees travel in or out of them. Stop/travel reporting Provides mobile employees stop and travel reports that can be exported. GPS alerts Provides automated alerts to administrator or dispatcher when an event such as speeding or stopping occurs. Worker monitor alerts Provides proactive alerts to administrator or dispatcher when an event does not occur (e. g. no GPS collection) Web-service integration Varied levels of Web-service APIs available to push/pull data. Additional support services available for a fee. – Location-aware timesheets Allows mobile employees to submit timesheets from the field. – Mobile forms Allows mobile employees to capture data, such as inventory and customer information, while in the field. – Integrated messaging Send one-way messages to mobile employees from the management console. – Simplified job dispatch Send and receive job information to and from field employees. – Turn-by-turn directions Provides mobile employees with text-based driving directions from current location to a job or other location. – Audible turn-by-turn directions Audible driving directions (Supported devices only. Requires VZNavigator or Google Maps with navigation) – Job monitor alerts Provides proactive alerts to administrator or dispatcher when a job is not started or completed. – – Configurable job dispatch Send job information to mobile employees with the ability to track job life cycle and report on job activities. – – Availability calendar and recommend worker Advanced dispatch tools to get the right employee to the right job. – – Supervisor Timecards Manage timecards for multiple employees; start or end employee shifts in a single click. – – Workflow rules Provides functionality to automatically perform actions based on GPS or other activity. – – Picture Capture 25 Description Allows mobile employees to capture a picture as part of a job form. – –

FIELD FORCE MANAGER PRICING Field Force Manager Monthly Access for Basic Phones Basic Phone Monthly Price Smartphone Monthly Price† Feature added to a qualifying voice plan Minimum Data Plan (75 MB) Total Minimum Data Plan (2 GB) Total Limited $15 $10 $25 $30 $45 Basic $20 $10 $30 $50 Pro $25 $10 $35 $30 $55 Field Force Manager: Field Force Manager is only available to businesses with five or more business lines of service. Subject to specific terms of use. Field Force Manager is only available in the National Enhanced Services Rate and Coverage Area. Downloading the Field Force Manager application will require approximately 2 MB of data. * Field Force Manager is available on select Basic Phones and 3 G Smartphones. Field Force Manager Pro may not be available on all Basic Phones and 3 G /4 G Smartphones. † Data usage for downloading and using FFM may apply and be billed in accordance with your Plan, feature or package. Field Force Manager is not available over Wi-Fi networks. 26

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