Federation of Tax Administrators Technology Conference Finding and

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals Timothy R. Blevins Chief Information Officer Kansas Department of Revenue TRB@KDOR. STATE. KS. US

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals Information Technology Personnel Priorities Job Satisfaction Alignment and Understanding of Work Compensation Career Advancement New Job Opportunities New Skill Sets

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals Multi-Tier Strategies for Building a Strong IT Staff Senior Managers Supervisory Level Senior Technical Staff ( Team Leaders ) Mid-Level Technical Staff Junior Level Technical Staff Entry Level Technical Staff

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals Multiple Programs to Support Recruiting and Retention Individual Contracts (Special Projects Officer) Staff Bonusing Programs ( Premium Pay ) University Computer Science Internship Program Education Tuition Assistance On the Job Training In House Training Out of House Training New Technologies and Tool sets

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals Staff Bonusing Programs ( Premium Pay ) Signing Bonus (up to $3, 000) Recruitment Bonus ($500) Mission Critical Skills Bonus (up to 10% of annual base pay) Skills Acquisition Bonus (up to 10% of annual base pay) Mission Critical Projects Bonus (up to 10% of annual base pay)

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals Return On Investment Staff Bonusing Programs ( Premium Pay ) IT Associates compensated for new and existing skills Non-IT Associates may receive bonus for recruiting More Efficient Operation of State Government Reduced Turnover Rate Project Completed and On Schedule FY 2000 KDOR BIS Bonus Plan has 106 of 115 Associates Bonused FY 2000 KDOR BIS Bonus Plan cost is $350, 000

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals Business Subject Matter Experts to Information Technology Professionals Started in Nov. 1997 Aptitude Test by Third Party Interview Process Internal to Agency 10 Business Associates Sent to 10 week Technical School Training Transition program from APA Trainee to APA III over 3 Years Signing Commitment for three years $5, 000 Penalty Clause Work In Professional Work Groups Align with Organizational Support Needs Align with Individual Desires Can be promoted ahead of schedule but retain Penalty Clause

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals University Internship Program Started in Jan. 1998 Best of Computer Science Students 11 Interns to Date, Currently 7 Interns on Staff 2 Interns Hired as FTE ( 60% better chance of hiring on graduation ) 4 Hired as Temporary Go through professional Interview Process Can be cost shared for low income students by University Work in Professional IT Jobs and Units $10 an Hour Money is Bulk Transferred to University Administration Intern Signs Confidentiality Clause

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals KDOR Learning Center Computer Based Training 25 Titles Available (15 Technical Titles) Up to 250 Students May Participate 3010 Course Hours Utilized Instructor Lead Training FY 98 In-House FY 98 Off-Site FY 99 In-House FY 99 Off-Site Students 79 14 105 43 Hours 1, 576 264 3, 449 1, 108

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals

Federation of Tax Administrators Technology Conference Finding and Retaining IT Professionals