Fair Point Wholesale User Forum Agenda Opening

Fair. Point Wholesale User Forum Agenda & Opening Remarks John Berard, Director, Wholesale Customer Relations February 27, 2008 Portland, Maine. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page

Agenda – Opening Remarks n Webex/Conf Bridge Etiquette n Mute Phones when not speaking *6 (*6 again to un-mute) n Never put your phone on hold to take another call (avoids music on hold) n State your name and company when speaking n Ask Questions at the end of the slide not in the middle. n Two options (raise hand on Webex or un-mute and ask your question) Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 1

Agenda - Morning 8: 00 AM to 9: 00 AM Registration (Continental Breakfast) 9: 00 AM to 9: 20 AM Introductions – Agenda for the Day - John Berard 9: 20 AM to 9: 40 AM Close and Cutover Schedule Update - Jeff Allen 9: 40 AM to 10: 15 AM Preparing for Close – Rich Murtha 10: 15 AM to 10: 45 AM Billing and Collections Update – Patrick Block and Tim Ricket 10: 45 AM to 11: 00 AM Morning Break 11: 00 AM to 12: 00 Noon Preparing for Cutover – John Berard and Rich Murtha Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 2

Agenda – Afternoon 12 Noon to 1: 15 PM to 2: 00 PM to 3: 15 PM Lunch Preparing for Cutover (continued) Question and Answer Log Review 3: 15 PM to 3: 30 PM Closing Please join us for a networking reception following the forum. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 3

Fair. Point Wholesale User Forum Close and Cut-Over Update Jeff Allen, AVP Wholesale Services February 27, 2008 Portland, Maine. Fair. Point Wholesale User Forum - Proprietary and Confidential Page

Close and Cut-Over Update – Transaction Timelines Tentative Close Date March 31, 2008 Regulatory Transition Approval phase Planned Cut Date End of July 2008 Services phase Verizon Systems Fair. Point Wholesale User Forum - Proprietary and Confidential Fair. Point Operates February 27, 2008 Page 5

Fair. Point Wholesale User Forum Preparing for Close - Checklist of items to ensure your company is ready Rich Murtha, Director, Customer Service Wholesale February 27, 2008 Fair. Point Wholesale User Forum - Proprietary and Confidential Page

Preparing for Close – Wholesale Customers Access to Collocation Sites n Card Keys and ID Cards n Have you submitted all the required forms for access to your collocation sites? n Forms are still available on our web site. n Updated electronic forms will also be available shortly. n ID cards are being printed at this time and will be delivered a week prior to the March 31 st Close Date. n The first ID cards will not expire until December of 2009. n These same forms will be used for employee adds throughout the year. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 7

Preparing for Close – Letters of Authorization n Letters of Authorization are required for Wholesale Customer’s to permit access to parent/partner/other Wholesale Customers to their collocation sites. n Letters of Authorization should be submitted on each company’s letterhead. n For cross access (i. e. , access between Wholesale Customers where both or all are granting access to each other) a LOA is required from each Wholesale Customer naming the other(s). Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 8

Preparing for Close – Letter of Authorization sample Please accept this letter as a grant of authority to Fair. Point Communications, Inc. to allow employees of (Wholesale Customer company name) affiliates (Name(s) of all affiliates) to access collocation arrangements provided by Fair. Point Communications, Inc. to (Wholesale Customer company name) and to perform therein activities on behalf of (affiliate company name(s)). Fair. Point Communications, Inc. is further authorized to provide such (affiliate company name(s)) employees with keys and access cards, if necessary, upon application and in accordance with Fair. Point’s standard practices. (Wholesale Customer company name) assumes all liability for the conduct of such (affiliate company name(s)) employees granted access to (Wholesale Customer company name) collocation arrangements and hereby agrees to indemnify, hold harmless and defend Fair. Point Communications, Inc. , its employees, contractors and agents against any demands, claims, causes of action, fines, penalties, damages, losses, liabilities, judgments and expenses incurred in connection with or arising from Fair. Point Communications Inc. ’s grant of access to (Wholesale Customer company name) collocation arrangements by (Names of affiliates) employees. If you have any questions regarding this letter of authorization, please contact the undersigned. Sincerely, ________________ (Signature of officer level representative of Wholesale Customer) Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 9

Preparing for Close – Additional items n Escalation Lists – Updated lists will be posted on the Fair. Point web site as additional names are added to the organization. n Systems - Continue to use all the same systems and tools that you are currently utilizing. n New ICSC Code has been requested from Telcordia will go into effect at cutover. n Billing and Collections: all current processes will be followed until cutover. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 10

Fair. Point Wholesale Preparing for Close n Questions Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 11 11

Fair. Point Wholesale User Forum Billing and Collections Update Pat Block, Director, Wholesale Billing Tim Ricket February 27, 2008 Treasury Manager Portland, Maine. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page

Fair. Point Data Mediation Process n Usage n Managed by Kenan® Data Mediation (KDM) - Comverse’s event collection and mediation application. n Media Types n SFTP (No Script Required ) n Proposed File Naming Standard n File_Name. MMDDYY. HHMM (MM=Month, DD=Day, YY=Year, HH=Hours, MM=Minute) n Customer Connectivity n A Connectivity Questionnaire will be provided to capture information needed for the Daily Usage Output: Company Information, Contact Information, File Transmission Information, Account Manager Information. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 13

Daily Usage File (DUF) Overview n DUF Frequency n Call detail records are processed daily. n Reseller DUF n As a Reseller you will receive call detail records for (non access) usage calls. n UNE DUF n As a UNE provider you will receive both call detail and access call records Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 14

DUF Common Record Types (ODUF) Expected EMI Detail Records (unrated local and toll messages Call Type EMI Record Local Call 10 -01 -31 Intra. LATA Toll 10 -01 -01 Call Return, Call Trace, Three Way 10 -01 -19 Directory Assistance 10 -01 -32 Call Completion 10 -01 -18 Busy Line Verification 10 -01 -35 Busy Line Interrupt 10 -01 -37 Header Record 20 -24 -01 Trailer Record 20 -24 -02 Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 15

DUF Common Record Types (ADUF) Expected EMI Detail Records (switched access messages) Call Type EMI Record Carrier Access Originated Usage 11 -01 -01 Carrier Access Terminated Usage 11 -01 -20 800 Data Base Service 11 -01 -25 International 11 -02 -01 Header Record 20 -24 -09 Trailer Record 20 -24 -10 Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 16

Daily Usage File Testing Process n CLEC contacts Fair. Point (FRP) Account Executive (AE) and request n n information on DUF testing. FRP AE schedules a conference call with CLEC and FRP Mediation Team. CLEC provides media type and connectivity information. FRP Mediation Team provides the scheduled test date to the CLEC. FRP Mediation Team and CLEC perform connectivity test. n n FRP Mediation Team delivers test file to CLEC will process the test file. CLEC will provide any test issues to FRP AE communicates test issues to FRP Mediation Team. n Once FRP Mediation Team resolve test issues, CLEC sends Live Production Request to FRP AE. n FRP AE will provide written notification to FRP Mediation Team. n FRP Mediation Team will notify FRP AE when the first file is available. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 17

Bill Processing Function n FRP will address its Billing Support System (BSS) Function by leveraging a suite of existing tools and vendors proven in the Market Place. n Key Billing functions will be addressed by the following applications/vendors: n n n CDG Kenan BP Kansys n Bills will be designed in the CABS BOS format. n Industry standard bill delivery methods Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 18

Fair. Point Wholesale Billing n After Close n After close you will continue to receive billing in the same format it is received today from the same connections you currently use with Verizon. n After Cut-Over n Fair. Point will be converting the Billing process from today's CABS interface to CDG. n n n Delivery methods are CD, Paper and FTP Current Bill Date will be maintained. CDG will be holding 18 months of history prior to data being archived Billing disputes and collections will be processed together within the ordering center to have a complete order process. Delivery options are CD/Email, FTP and Cartridge. Current delivery schedule will be maintained Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 19

Fair. Point Wholesale Payments and Collections (at Close) n Payment n Your payments will be processed by Verizon until cutover currently scheduled for the end of July. n If the wholesale customer pays via lockbox, they will continue to remit the payment in the same manner they do today. n If the Wholesale customer processes payments via wire you will continue to remit in the same manner you do today. n You will also continue to receive your DUF Files etc in the same manner as you do today until Cut-Over. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 20 20

Fair. Point Wholesale Billing and Collections n Questions Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 21

Fair. Point Wholesale User Forum On Break Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 22

Fair. Point Wholesale User Forum Preparing for Cutover John Berard, Director Wholesale Customer Relations Rich Murtha, February 27, 2008 Director, Customer Service Wholesale Portland, Maine. Fair. Point Wholesale User Forum - Proprietary and Confidential Page

Preparing for Cutover – Checklist n Training Schedule n Fair. Point Website Training n WISOR GUI Training n OSS Test Plan Schedule n GUI Certification n E-Bonding Certification n Documentation Checklist (Pre Order, Trouble Admin) Update Cutover Transition Period Planning n BAN Consolidation n Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 24

Preparing for Cutover – Training Schedule n WISOR GUI - Pre-Order and Order Transactions n This course will train the customer on the various features in Fair. Points Wisor application for performing functions such as Address Validation, Loop Qual, CSR Look-up, LSR Placement, ASR Placement, Creating Templates, placement of SUP’s, etc. (Approx Length - 4 hours) n Dates: April 16, 22, 23, 24 (Morning) n Fair. Point/Wisor GUI Maintenance Transactions n This course will train the customer on the use of Fair. Points on line system for performing MLT Testing and the opening and tracking of Trouble Tickets on line. (Approx Length - 2 hours) n Dates: April 16, 22, 23, 24 (Afternoon) Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 25

Preparing for Cutover – Training Schedule n Navigating Fair. Points Wholesale Website n This course will introduce the Wholesale customer to the various Self Help Tools, Product Guides, CLEC Handbooks, Business Rules, Technical Documents, Contact Lists, Application Links, etc. (Approx length - 2 hours) n Dates: May 6, 8, 13, and 15 Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 26

Preparing for Cutover – OSS Test Plan Schedule n GUI Certification n April 28, 2007 through May 30, 2008 n E-Bonding Certification n April 28, 2007 through May 30, 2008 Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 27

CLEC Certification - Scope n Functional coverage for Pre-ordering, Ordering (LSRs and ASRs), and Trouble Administration n Common business processes and transaction scenarios n Targeted for LSOG 9. 9 and ASOG 36 n Currently e. Bonded to VZ? n New API-based interfaces with Fair. Point for Ebonded partners n Requests and responses in EDI, Mech. Spec, or t. ML format n Currently utilizing the VZ Web GUI interfaces? n Execute via Wisor VFO GUI (optional) Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 28

CLEC Certification Scenario Summary (1 of 3 – Pre-order) Transaction Scenario Description Address Validation by TN CLEC will validate address by using a TN as the input for the transaction (TXACT = A). Address Validation by Partial Address CLEC will validate address using partial address as the input (TXACT = A). Address Validation by Full Address CLEC will validate an adress by using the full address as the input for the transaction (TXACT = A). Address Alternative Validation CLEC will validate address but returns alternate address (TXACT = A). Collocation Facilities Assignment CLEC requests a assigment information for the desired collocation facility (TXACT = N). TN Reservation (Conversational) CLEC will reserve a single residential TN in conversational mode (TXACT = B). TN Reservation (Conversational) CLEC will exchange a TN that is currently reserved for another one (TXACT = B). TN Reservation (Direct) CLEC will reserve a single business TN (TXACT = B). Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 29

CLEC Certification Scenario Summary (2 of 3 – Pre-order) Transaction Scenario Description TN Reservation (Direct) CLEC will cancel a TN that is currently reserved (TXACT = B). Feature/Service Availability CLEC will perform a Feature/Service Availability inquiry for an NPA NXX (TXACT = C). Appointment Scheduling Request CLEC requests a firm appointment reservation (TXACT = D). Appointment Scheduling Change CLEC changes an existing appointment reservation (TXACT = D). Appointment Scheduling Cancel CLEC cancels an existing appointment reservation (TXACT = D). Parsed Customer Service Record (CSR) Retrieval CLEC requests a CSR for a retail customer in a parsed format (TXTACT = E). Unparsed Customer Service Record (CSR) Retrieval CLEC requests a CSR for a retail customer in an unparsed format (TXTACT = E). CABS Customer Service Record (CCSR) Retrieval CLEC requests a CCSR for their own account (TXTACT = R). Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 30

CLEC Certification Scenario Summary (3 of 3 – Pre-order) Transaction Scenario Description Address Validation for Fiber CLEC requests an address validation with full address to precede a Fiber Availability Check (TXACT = A). Fiber Availability CLEC requests information about fiber to the premise after a success address validation (TXACT = W). Directory Listings Request by Name CLEC requests a directory listing view using a name (TXACT = T). Directory Listings Request by TN CLEC requests a directory listing view using a TN (TXACT = T). Loop Make-up CLEC requests query to determine if facilities exist for loop technology-dependent products (TXACT = J). CFA Inquiry CLEC requests channel availability through connecting facilities assignment in advance of an ASR. Location Inquiry CLEC requests a address validation in advance of an ASR. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 31

CLEC Certification Scenario Summary - Orders (1 of 3 - LSR) Transaction Scenario Description Migrate Lines Retail POTS customer migrates all 5 lines to a CLEC Reseller New Install with DL and Call waiting feature. CLEC orders a New Customer install with two new Resale POTS lines. Both with DL and Call Waiting. Feature Changes on existing line. CLEC submits a change request to add Call Forwarding and add an additional line to an existing customer. Disconnect All lines CLEC customer disconnects all lines. Suspend & Restore a) CLEC suspends customer for non-pay. b) CLEC clears suspension and restores customers service. Migrate Lines and Change Listings Customer migrates to a CLEC Resale and changes listing information. New connect CLEC requests addition of a new Wholesale Advantage voice connection for Residential customer. Transfer Service Resale Customer moves to new address location. Move within RC Migrate to Wholesale Advantage Voice and change due date. a) Business single line customer migrates as specified to a Wholesale Advantage CLEC b) CLEC then submits a SUPP-2 to change due date. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 32

CLEC Certification Scenario Summary - Orders (2 of 3 - LSR) Transaction Scenario Description Migrate WA voice from one CLEC to another with feature change An existing Wholesale Advantage Business customer partially migrates a two line customer from another CLEC. During migration customer wants Call Waiting to be added. Add WADSL and request tech install. Migrate Loop service Add Loop service disconnect Disconnect Service Move Business Lines Change PIC Add a loop and process a jeopardy for the order. An existing Wholesale Advantage voice customer adds wholesale Advantage DSL to their service. Customer requests installation to be done by a tech at their premises. CLEC requests migration of an existing retail customer's 2 -wire ADSL-R loop service from one CLEC to another. New CLEC Residence customer requests installation of a 2 wire ADSL-R loop. CLEC requests a complete disconnect of a 2 wire ADSL-R loop service. CLEC residential customer with Wholesale Advantage voice disconnects service CLEC requests move of end user location for a 2 line WA Voice customer within the same serving Wire Center. CLEC requests change of single line customer changes the PIC. a) New CLEC Residence customer requests installation of a 2 wire ADSLR loop with a dispatch request. b) After the original order is submitted to FRP an jeopardy is returned showing no access to end user premise. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 33

CLEC Certification Scenario Summary - Orders (3 of 3 - LSR) Transaction Migrate Loop and LNP Scenario Description CLEC requests migration of a Retail residential customer with single line to loop service with LNP. a) CLEC requests addition of w wire analog loop for a business customer. Add new Loop and process a Supplement to the order. b) After the original request is submitted, the CLEC submits a supplement to change the NC/NCI/SECNCI Codes on the LSR. (SUPP-3) Number portability Facilities-based CLEC orders number porting only for an existing retail residential customer. Add Resold Private Line Complex WA services: CLEC requests addition of a Resold Private Line Directory Listings Resale CLEC residence requests stand alone directory listings Add Centrex service Complex WA services: CLEC requests Resold single line Centrex service. New Install with customer initiated cancel Change to Directory Assistance and Listing Delete Directory Assistance and Listing for Business b) CLEC orders a New Customer install of a single resale voice line. b) CLEC submits a SUPP-1 for a customer initiated cancel CLEC requests change to standalone directory listings for a Business customer CLEC business requests Delete of DA and DL. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 34

CLEC Certification Scenario Summary - Orders (1 of 2 - ASR) Transaction Scenario Description New Meet. Point DS 1 Circuit CLEC adds a DS 1 circuit for a meet point arrangement Disconnect DS 1 CLEC disconnects a DS 1 circuit New Muxed DS 1 Circuit CLEC adds a DS 1 circuit with a multiplexer New DS 1 with Inside Wiring CLEC adds a non-multiplexed DS 1 Circuit and requests Inside Wire Update DS 1 with a CCEA CLEC changes Cross Connect Equipment Assignment (CCEA) on an existing DS 1 Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 35

CLEC Certification Scenario Summary - Orders (2 of 2 - ASR) Transaction Scenario Description Update DS 1 with a CCEA CLEC changes Cross Connect Equipment Assignment (CCEA) on an existing DS 1 New DS 3 with Termination Location CLEC adds a DS 3 with a new ACTL New Muxed DS 3 Circuit CLEC adds a DS 3 circuit with a multiplexer New Meet. Point DS 3 CLEC adds a DS 3 circuit for a meet point arrangement Disconnect of Tandem Trunk CLEC disconnects a tandem-routed trunk Augment trunks CLEC requests addition of 24 trunks to existing trunk group by submitting a switched augment circuit ASR Change a Switched Circuit CLEC submits a translation order against a switched circuit Add interconnection trunk CLEC submits ASR to set up an IC Transit interconection to connect between their switch and Fair. Pointswitch Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 36

CLEC Certification Scenario Summary (1 of 3 – TA) Transaction Scenario Description Resold POTS Trouble CLEC creates a trouble ticket on a Resold POTS line. Cancel Resold POTS Trouble CLEC cancels an existing Resold POTS trouble. Second Trouble on Resold POTS CLEC attempts to create trouble ticket on a Resold POTS line that has already been reported. Verify Repair Completion on Resold POTS CLEC verifies the repair has been completed on existing Resold POTS trouble. Add Information to Resold POTS Trouble CLEC adds additional information to an existing Resold POTS trouble. Escalate Resold POTS Trouble CLEC requests an escalation an existing Resold POTS trouble. Services With Premises Address Trouble for DSL CLEC creates trouble ticket on Services with Premise Address, in this case an x. DSL line. Add Information to Services with Premises Address Trouble CLEC adds additional information to an existing Services with Premises Address trouble. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 37

CLEC Certification Scenario Summary (2 of 3 – TA) Transaction Scenario Description Escalate Services with Premises Address Trouble CLEC requests an escalation an existing Services with Premises Address trouble. Modify Attribute on Services with Premises Address Trouble CLEC will modify an field attribute on an existing Services with Premises Address trouble. Modify Attribute on Resold POTS Trouble CLEC will modify an field attribute on an existing Resold POTS trouble. Retrieve Update Resold POTS Trouble CLEC will request a status update on existing Resold POTS Trouble Services Without Premises Address Trouble for Special Access CLEC creates trouble ticket on Services without Premise Address, in this case a special access service. Invalid Line on a Resold POTS Trouble CLEC attempts to open a Resold POTS trouble on a line that is served by another carrier. Cancel Services without Premises Address Trouble CLEC cancels an existing Services without Premises Address trouble. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 38

CLEC Certification Scenario Summary (3 of 3 – TA) Transaction Scenario Description Retrieve Update Services without Premises Address Trouble CLEC will request a status update on existing Services without Premises Address Trouble Verify Repair Completion on Services with Premises Address CLEC verifies the repair has been completed on existing Services with Premises Address trouble. Second Trouble on Services without Premises Address CLEC attempts to create trouble ticket on a Services without Premises Address line that has already been reported. Invalid Line on a Services without Premises Address Trouble CLEC attempts to open a Services without Premises Address trouble on a line that is served by another carrier. Create a Resold POTS Trouble with Invalid Circuit ID CLEC attempts to create a Resold POTS Trouble but uses an invalid circuit ID. Create a Services with Premises Address Trouble with Invalid Circuit ID CLEC attempts to create a Services with Premises Address Trouble but uses an invalid circuit ID. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 39

Preparing for Cutover – Documentation Checklist Web GUI Documentation VFO (Virtual Front Office) User Guide On Website now e. Bonding Documentation ASR (ASOG 36) and TA March 14, Schema 2008 EDI Specs (LSOG 9. 9) March 14, 2008 Connectivity Guide On Website now Sample LSR, ASR And TA Document April 1, 2008 Sample ASR/LSR/TA for March 14, CLEC Certification 2008 Scenarios (Test Deck) Fair. Point Business Rules Guide ASR/LSR/TA March 14, 2008 Fair. Point Business Rules March 14, Guide ASR/LSR/TA 2008 Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 40

Preparing for Cutover – Cutover Transition Period n Process has been developed for Critical Mission Plan identifying all systems and work flow tasks. n Mission Critical Functions n The processing of an LSR/ ASR. The issuance of service orders is required to fulfill service requests via LSR/ ASR submission n The processing of Billing Disputes & Collections. The issuance of Billing disputes received through emailed files. Collections activities for Wholesale Customers. n The processing of Collocation Requests. The issuance of collocation requests received through emailed files. n The completion of off-line work. All orders processed have certain pre and post order work that needs to be completed to ensure timely order provisioning, completion and billing to meet metric requirements. n Customer Calls. Center receives calls from customers with ordering and billing questions Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 41

Preparing for Cutover – Cutover Transition Period n Testing is currently in process for conversion of all data from Verizon to Fair. Point. n Fair. Point will be re-keying all in flight orders from Verizon’s ordering systems into Fair. Point’s. n During the Transition Period we request that you refrain from submitting orders. n Any orders that are submitted during the Transition Period will be Queued and released upon completion of the Transition in the order in which they were received. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 Page 42

Simplify Billing through BAN Consolidation at Cutover n BAN Consolidation efforts – We need your help!!!! n What are we trying to consolidate? n Multiple BANS with: § § n Why? n n Same ACNA Same product type Same cycle Same address Simplify Wholesale Customer Accounting Reduce the number of bills carriers have to review Establish proactive approach to manage billing information Are you required to participate? n No, Fair. Point will allow you to maintain your current structure if you so desire. Fair. Point does request you review current BAN’s to ensure there will be no impact to your accounting structure. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 43

Simplify Billing through BAN Consolidation (cont’d) n How do I ensure my BAN’s are not consolidated? n Send an email to Wholesalebilling@Fairpoint. com confirming you do not want any consolidation of BAN’s per the parameters discussed on the previous slide. Please include Company name, ACNA and a list of BANS you wish to maintain. A Wholesale Manager will confirm that they have received the request and that you have been removed from BAN Consolidation efforts. n How long do I have to respond? n Fair. Point requests that you provide a response no later than March 27, 2008 to the email address above. n What if I don’t respond? n If you do not respond by the requested date above Fair. Point will proactively move forward with BAN Consolidation for cutover. Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 44

Preparing for Cutover - Questions Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 45

Fair. Point Wholesale User Forum On Break Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 46

Fair. Point Wholesale User Forum Review Question and Answer Log Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 47

Fair. Point Wholesale User Forum Closing Next User Forum March 26 th 2008 – Webex Only Fair. Point Wholesale User Forum - Proprietary and Confidential February 27, 2008 48