Faculty of Business and Economics | Chair of Business Informatics, especially Information Management Public e. Services at Regional and Local Levels: Trends, Problems and Best Practice Contribution: IT Governance in e. Government: Strategy & Practice Prof. Dr. Eric Schoop, TU Dresden eric. schoop@tu-dresden. de Video Conference 2007 -11 -16: St. Petersburg – Tokio – Dresden
Background: Tempus TACIS Project “Integrative Qualification in e. Government“ (IQe. G) Faculty of Business and Economics | Chair of Business Informatics, especially Information Management • Duration: 2005 -10 – 2006 -10 • International Conference in St. Petersburg: 2006 -10 -06 • Partners: – Higher education institutions • Russia: Saint Petersburg State University, Graduate School of Management, Department of Public Administration (GSOM) • Lithuania: Vilnius University, Kaunas Faculty of Humanities, Department of Informatics (VUKHF) • Germany: Technische Universität Dresden, Department of Business Management and Economics, Chair of Information Management (TUD) – Public administration institutions • Russia: City of Saint Petersburg • Lithuania: City of Kaunas • Germany: City of Dresden Dr. Michael Breidung Prof. Dr. Eric Schoop TU Dresden, 2007 -11 -16 IT Governance in e. Government | Conf. on Public e. Services at Regional and Local Levels, St. Petersburg, RU | Prof. Dr. Eric Schoop 2
Agenda Faculty of Business and Economics | Chair of Business Informatics, especially Information Management • Context – Research and Teaching Focus – Points of Contact with Public e. Services • Collaboration between – Technische Universität Dresden – IT Department of Dresden Municipality • Discussion Points TU Dresden, 2007 -11 -16 IT Governance in e. Government | Conf. on Public e. Services at Regional and Local Levels, St. Petersburg, RU | Prof. Dr. Eric Schoop 3
Focus of Business Informatics (Wirtschaftsinformatik) Faculty of Business and Economics | Chair of Business Informatics, especially Information Management • Business Informatics is a modern, integrative business (not technical) discipline • Scientifical methodology influenced by – Business Management – Engineering – Social Sciences • Core objectives are – Integration of real world objects and processes – Integration of intra-organisational and inter-organisational systems and processes – Integration of human and automated information processing • Growing convergence of – Information Management – Knowledge Management – Data & Process Management TU Dresden, 2007 -11 -16 IT Governance in e. Government | Conf. on Public e. Services at Regional and Local Levels, St. Petersburg, RU | Prof. Dr. Eric Schoop 4
IT-Governance: New IT Management Requirements Faculty of Business and Economics | Chair of Business Informatics, especially Information Management IT has to contribute to business success Business Strategy more flexible more direct and better measurable IT Strategy Change of perception from traditional “cost center“ or “service provider“ to “value center“ or “enabler“ Business Pull • Management of Information Center like a business unit • Transparency in processes • Measurable value contribution of IT • Enhanced risk management • Compliance requirements TU Dresden, 2007 -11 -16 Technology Push • Process orientation as architectural paradigm • Service oriented architectures • Business process management • “Real Time Enterprise“ Vision IT Governance in e. Government | Conf. on Public e. Services at Regional and Local Levels, St. Petersburg, RU | Prof. Dr. Eric Schoop 5
Research Focus: Knowledge Management, Technical Communication & e. Learning Faculty of Business and Economics | Chair of Business Informatics, especially Information Management • Knowledge Acquisition by Learning Processes • Learning = Communication • Model of Social Interaction • Moderate Constructivism • Social Software in the Virtual Classroom Collaboration Knowledge Management Technical Communication • Exchange Standards (SCORM) • Metadata (LOM) Management • Didactical Accentuation of Learning Content (PBL XSD) • Data Engineering • Document Engineering • Semantic Content Tagging • Semantic Navigation TU Dresden, 2007 -11 -16 IT Governance in e. Government | Conf. on Public e. Services at Regional and Local Levels, St. Petersburg, RU | Prof. Dr. Eric Schoop 6
Sales Market Procurement Market Labor Market Services Market External Corporate Communications Faculty of Business and Economics | Chair of Business Informatics, especially Information Management Public Relations Integrated Corporate Communications Information on. . . Structure Aims Methods & Processes Internal Corporate Communications Controllable Communication Processes Top-Down („traditional“ staff communications, directives, e. g. corp. newsletter) Products/Services Not controllable Communication Processes Communication not related to work Bottom-Up („modern“ principle of participation, Social human-humancommunication e. g. specific workshops, communities) Bruhn, 1996, Satzger 2005 In-Between (work- and process-related TU Dresden, IT Governance in e. Government | Conf. on Public e. Services at Regional 7 2007 -11 -16 communication between staff Local Levels, St. Petersburg, RU | Prof. Dr. Eric Schoop and members)
Collaboration between TU Dresden and IT Department of the City of Dresden Faculty of Business and Economics | Chair of Business Informatics, especially Information Management TU Dresden contributes in the following areas: • Support of the development of the IT strategy of Dresden Municipality • Empirical analysis of the potential of certain citizenrelated (external) services to become e. Services – IT related aspects (functionality, integration) – Economical aspects (cost-benefit analysis) – Psychological aspects (acceptance, barriers, knowledge explication and sharing) • Service process modelling • Support of the e. Service implementation • Support of training of employees – Development of e. Learning courses – Analysis of training demands – Design of complex blended learning arrangements TU Dresden, 2007 -11 -16 IT Governance in e. Government | Conf. on Public e. Services at Regional and Local Levels, St. Petersburg, RU | Prof. Dr. Eric Schoop 8
Concrete Examples Faculty of Business and Economics | Chair of Business Informatics, especially Information Management • Expert Advice for the Saxonian Ministry of Internal Affairs – Success Factors Analysis of Document Management System prototypes for Public Administration (following the DOMEA standard) – Consultation for planned roll-out in whole Saxony • Comparative Analysis of online Citizen Communication from a semiotic viewpoint („Hamburger Verständlichkeitsmodell“ – Schulz von Thun et al. ) – City of Dresden, GER – City of Kaunas, LT • Process Models of specific e. Services – Online application for „Kindergarten“ places – Online reservation of sports complexes • Online Training course for citizen employees – Vacation planning and substitution process & tool TU Dresden, 2007 -11 -16 IT Governance in e. Government | Conf. on Public e. Services at Regional and Local Levels, St. Petersburg, RU | Prof. Dr. Eric Schoop 9
Discussion Points Faculty of Business and Economics | Chair of Business Informatics, especially Information Management • Selection of Services for e. Service implementation – Business Process & Cost Benefit Analysis – Business Process Modelling (enhanced event driven process chain e. EPK - Scheer 1995) • Already implemented e. Services – See Dr. Breidung‘s presentation • Main factors for success – Employees‘ participation – Functioning of knowledge explication & sharing – Identifyable excess value for the citizens and/or for the corporations • Tools for monitoring and evaluation of e. Services – – Business Process Analysis Cost Benefit Analysis Sucess Factors Analysis Semiotic/Linguistic Communication Model (e. g. „Hamburger Verständlichkeitsmodell“) – Public surveys TU Dresden, 2007 -11 -16 IT Governance in e. Government | Conf. on Public e. Services at Regional and Local Levels, St. Petersburg, RU | Prof. Dr. Eric Schoop 10
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