Exede Business • Top Benefits: – Persistent IP • Security, cameras, remote access, etc. – Faster speeds • 15 Mbps downloads • 4 Mbps uploads – Generous data plan – Priority maintenance • Note: Special installer certification required for Exede Business Confidential
Persistent IP Address • Gives your customer the same IP address each time the customer’s device connects to Internet without the need to manually configure • Needed by many small to medium-sized businesses for: – Security systems – Point-of-sale devices • Up to 3 persistent IP’s included with each Exede Business account Important! Exede Business is not recommended for a business that needs to live-stream its security video for extended periods of time. The data caps may not be adequate for this type of account usage. The Exede Business data caps are normally sufficient if used to log in periodically. Confidential
Exede Business Buy More 1 GB: $15. 00 10 GB: $100. 00 Note: Unused Buy More data doe not roll over to the next billing cycle. Confidential
Business – Additional Terms Service Call Charges: • First 90 days after account activation: No charge • > 90 days after account activation: $175. 00 • Customer not billed for replacement CPE Early Termination Fee: • $15. 00 per each remaining month of the contract Customer Billing: • Non-recurring standard install fee: at time of order, Via. Sat bills $299. 99 First month’s bill: Upon activation, Via. Sat bills the account one month of service in advance, plus any necessary prorated service fee along with any applicable taxes. Monthly recurring bill: Monthly bill on billing cycle date associated with the account activation date. Confidential
Availability SI Dealers: Exede Business is only available in Via. Sat-1 beams. Confidential
Targeting the right Customers for Exede Business • Primary Service: – Meets the needs of businesses that need a more robust Internet service plan, and are unserved or underserved by cable, fiber, and DSL – Comes with fast speeds, large data allowances, priority maintenance and a perisistent IP address • Backup / Redundant / Disaster Recovery: – Can be installed as a backup service, alongside a cable, fiber, T-1 or other wired primary service IMPORTANT: There are no transitions between Exede Residential and Exede Business plans. Confidential
Business – Additional Details • Customer Support – Dedicated Customer Support group available for Exede Business customers – Exede Business Customer Support: 855 -313 -4111 – Hours of operation: 24 hours/day, 7 days/week (24/7/365) • Equipment – Standard SB-2 equipment • Priority Maintenance Service – Next-day service, or ‘reasonable efforts' to provide next-day service • SI dealers who sell Exede Business service must agree to provide priority maintenance service to all their business customers. Confidential
Business – Additional Details • Exede Voice – Not available for Exede Business customers • Data Allowance Policy (DAP) Notifications – Sent when usage reaches 70% and 100% (just like Exede Residential) • F-Secure Antivirus – Not available for Exede Business customers • Seasonal Suspend/Vacation Plan – Not available for Exede Business customers Confidential
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