Evolving ISO Standards: Catering for a Broader Spectrum of Social Risks HKQAA 25 th Anniversary Forum Dr Nigel H Croft Chair, ISO/TC 176/SC 2 (Quality Systems) (C) Nigel H Croft 2013 - All rights reserved 1
ISO Mission l ISO develops high quality voluntary International Standards which facilitate international exchange of goods and services, support sustainable and equitable economic growth, promote innovation and protect health, safety and the environment
Standards for a better world Slide courtesy of K. Mc. Kinley (ISO) 3
Positioning of some ISO (and other) standards Medical I. T. Service ISO 27001 ISO 20000 Telecomm Economic growth Automotive ISO/TS 16949 Environmental (Reqts) ISO 55000 ISO 14001 Environmental (Guidelines) ISO 18617 ISO 22000 Quality (Guidelines) ISO 20121 (OHSAS 18001) Future ISO 45001 Health & Safety Sustainable Purchasing (SA 8000) Social resp. Requirements Social responsibility ISO 39001 Life cycle Food Safety ISO 50001 ISO 37001 ISO 14040 Quality (Reqts) ISO 9001 ISO 9004 Environmental integrity Greenhouse Gas Oct 2014 Energy Sustainable Development ISO 14004 ISO 14064 Asset Mgt. Supply chain security ISO 28001 Information Security TL 9000 Devices ISO 13485 Anti- ISO 26000 bribery Social resp. Guidance ISO 22301 Sustainable(c) Nigel H Croft 2014 Road events safety Business continuity 4
Positioning of some ISO (and other) standards I. T. Aerospace ISO 27001 Service ISO 20000 Telecomm Economic growth Automotive ISO/TS 16949 Environmental (Reqts) Asset Mgt. Quality (Reqts) ISO 28001 Information Security TL 9000 Supply chain security AS 9100 Energy ISO 9001 Food Safety ISO 22000 Quality (Guidelines) ISO 55000 ISO 14001 ISO 50001 Environmental (Guidelines) Sustainable Development ISO 14004 ISO 14064 Greenhouse Gas Environmental integrity ISO 14067 Carbon Footprint Nov Water 2014 footprint ISO 9004 ISO 18617 ISO 20121 Sustainable Purchasing Social resp. Requirements Social responsibility ISO 14046 ISO 39001 Life cycle Health & Safety (SA 8000) ISO 37001 ISO 14040 (OHSAS 18001) Future ISO 45001 Anti- ISO 26000 bribery Social resp. Guidance ISO 22301 Sustainable (c) TCA Global 2014 Road events safety Business continuity 5
Why has Social Responsibility become a priority? l l Globalization: increased trade across borders Advances in communications l l Internet has facilitated ability of people everywhere to learn of incidents of alleged nonacceptable behaviour of organizations Perception that it is not acceptable for organizations to meet high standards of social and environmental behaviour in some regions and not in others Oct 2014 (c) Nigel H Croft 2014 6
What are my core values? ? l l My personal values revolve around “trying to do the right thing” Maintaining the right balance between l l l Oct 2014 Self Family Work Friends and neighbours Society (c) Nigel H Croft 2014 7
What are YOUR values? ? l l l In business, organizational values should be clearly defined and communicated to all interested parties A typical starting point is the Mission, Vision and/or Policy statement Basis for the Organization’s Culture l l l “The way we carry out our business” “Culture eats strategy for lunch!” (Peter Drucker) In my experience successful organizations combine five key components into their culture. . . . Oct 2014 (c) Nigel H Croft 2014 8
Five key components……. l Care l l Method l l To continue to do things right, and take appropriate actions when things go wrong Pride l l Clearly establishing how to do things right Discipline l l Wanting to do things right In doing things right Innovation l Oct 2014 To find ways to do things better next time (c) Nigel H Croft 2014 9
“Doing the right thing” Paul Hersey; (Hersey Model*) *“Organizational Psychology” Difficulty Group Behaviour Individual Behaviour E V TI EC BJ O Attitude Knowledge Oct 2014 Time Involved (c) Nigel H Croft 2014 10
THANK YOU! – ANY QUESTIONS? nhc@tcaglobal. org (C) Nigel H Croft 2013 - All rights reserved 11
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