Evolution of the quality management system in Smar

Evolution of the quality management system in Smar Beginning: October 1992 ISO 9001 BVQI – Bureau Veritas Quality International Certificate recognized by international organ Examples Petrobrás Dow Química Quality Control Before 92 Standard: CSA Z 299. 1 Quality Management 92 even today New version ISO 9001 2000 2003

Smar - Quality Management System Design Customer Feed Back ( CCM ) Supplier Feed Back QC Receiving • Inspection Plan • Sampling Plan Final QC • Inspection Plan QC Factory: inspections and tests of components • Electronic: PCB tests and inspectons Technical Support

Design Development Phase Product Definition Planning Development Project Validation Transference Project Alterations Development Documents • PGD - General Development Plan • DRE - Input Requirements Document • RHP - Project History Record Evolution Ideas • DPL - Project Planning Document Specifications Sudies • Procedure defining the development procedures • Follow-up, interface and Critical Analysis Meeting minutes • Project Verifications records Prototype manufacturing • DRS - Output Results Document • Technical report Prototype test • CI - Internal communication • Test procedures and / or assembling / manufacturing • minutes Product manufacturing • ALT - Technical Alterations Product

Purchasing

Manufacturing Sequence and Interaction of Processes Electronic and device Assembly Functional Test Visual Inspection Final Assembly Electronic and device quality control

Functional Test – Quality Index 99, 89%

Inspection and Testing

Inspection and Testing Features ü Sampling plan: 100% ü Control of monitoring and measuring devices. ü Human Resources: 2 Seniors engineers and 8 technicians ü Participation in the corrective action system. ü Records of the results of inspection and testing.

Identification and Traceability

Identification and Traceability

Technical Support Channel Director Technical Service National & International Insttalation National & International Technical Service SP Office Support & Administration techsupport@smar. com. br / sac@smar. com. br 24 hr Desk Phone: (5516) 9129 -6885 Engineers and Technicians Live Chat Support via WEB Technical Service Northwest Office Service Center Technical Partners

Customer Complaints

Customer Complaints Responsability : Quality Engineer Staff

Tech. Support

Identification and Traceability Recall Quality Department Collect data Review Customer