Event frequency is indicative only

• Event frequency is indicative only • The sequence of events may differ from site to site. FY 11 THE ANNUAL CYCLE…. PROJECT POLICY & STANDARDS BBM PPM RR CMI RR RR PPM(main visit) ANNUAL BUDGET = Transfer of Data RR=Reactive Repair ABM Maintenance Operating Standards Project & Compliance Inspection CMI=Premises Audit REGULAR REPORTING 1 PPM=Planned Preventative Maintenance (i. e. servicing & testing )

PROJECT REACTIVE REPAIRS CMI PPM BUDGETS ABM INSPECTION REGULAR REPORTING BMD INTERACTIVE DAISY WHEELS 2

PROJECT APPROVAL OPERATIONAL STANDARDS PROJECT INFO PACK AMENITY UPGRADE/ CONVERSION PROJECT INFO PACK Handover Document BBM/CA PROJECT PRE-BRIEF Budget Report by Outlet Strategic Planning PROJECT HANDOVER BBM/ABM/CA PROJECT BRIEF PDC MINUTE/ APPROVAL Outlet Fact File FRA BBM/ ABM/CA BBM/ABM/ CA CONDITION INSPECTION REPORT/ FMR BBM/ ABMCA BBM/ABM/CA PROJECT FINAL ACCOUNT & CLOSEDOWN BCM 3

PROJECT INFORMATION PACK- OPERATIONAL STANDARDS JDE Order List BMD Accom FRS BBM Outlet Fact File BBM/ABM CA FORWARD MAINTENANC E REGISTER BMD • Documents owner by BBM/ABM/CA • PIP issued by BMC FRA Asbestos Report CMI Report BMD CMI Condition Inspection Report Security Checklist Duct Clean Survey BBM BMD ABM MINOR PROJECT BRIEF License Conditions /Drawings Maximo Reactive Order List BBM/ABM CA BMD FMR/MAXIMO INPUT DOC BMD PPM BY SITE REPORT BMD • Documents assist the Project Brief to be completed by Contract Administrator and Cost Plan completed by QS. • All information to be updated and returned to BMCor posted on to extranet PEST REPORT Minimum Facilities Standards BLANK OUTLET FACT FORM BOYCE DRAWING (EDA’s) BMD BMD 4

PROJECT INFORMATION PACK- AMENITY UPGRADE/CONVERSION Handover Document Security Checklist Maximo Reactive Order List Duct Clean Survey BBM/CA BMD ABM Minimum Facilities Standards BMD JDE Order List Accom FRS BMD BBM PROJECT MATRIX License Conditions/ Drawings FRA BMD CMI Report CMI • Documents owner by BBM/CA • PIP issued by GAA • Documents assist the Project Brief to be completed by Contract Administrator and Cost Plan completed by QS. • All information to be updated and returned to GAA or posted on to extranet BMD Outlet Fact File BBM/CA MAJOR PROJECT BRIEF BBM/CA Asbestos Report Condition Inspection Report BMD BBM PEST REPORT BMD FORWARD MAINTENANC E REGISTER FMR/MAXIMO INPUT DOC BMD BLANK OUTLET FACT FORM BOYCE DRAWING (EDA’s) PPM BY SITE REPORT BMD BMD 5

REACTIVE REVENUE CALLS Contractor attends to site and assess H&S and actions repair JCC Issued H&S Cat Assess Or SWP Job Completion Certificate Minimum Facilities Standards BMD From FY 11 contractor will assess call against MFS Checklist Contractor called and assess call ABM Contractor raises order on Maximo MAXIMO ORDER Maximo generates Auto e-mail for “best value” job MAXIMO E-MAIL Reactive Revenue Calls ABM/BMC Maximo generates Auto e-mail ABM/BMC MAXIMO E-MAIL A BMC approves work or e-mails Brand GAA to update CIR and aborts job. A BMC Request to Log E-mail ABORT E-MAIL BMC ABM/BMC JCC Issued or Follow on order reviewed by ABM if value is questioned. Job Completion Certificate FOLLOWON ORDER Contractor attends to site and assess H&S and actions repair within parameters H&S Category Assessment ABM/BMC Contractor 6

PLANNED PREVENTATIVE MAINTENANCE Maximo PPM programme for the FY Programme Generated with Actual Dates downloaded from Maximo A BMC Request to Log E-mail Follow-on works Order BMC PMC ABM/BMC Check to establish if Legislation has changed Schedules checked by ABM & BBM amended & feed back If work approved by ABM, BMC raises order. If not approved, BMC e-mails Brand GAA to update CIR and aborts job. Budget issued for approval by Brand Company PPM Orders raised in Maximo Actual Dates and orders PMC/ABM Contractor Completes Testing/Service and downloads Certificate to Maximo Follow-on works Order ABM/BMC Certificates ABM / Follow-on works assessed by ABM for value. Certificates ABM / Contractor 7 Works can be completed on site up to an agreed value To ensure a clean certificate is issued.

Maintenance Operating Standards Project & Compliance Visit Document Update Accom FRS BBM OS MAINTENANCE PROJECT BRIEF FRA OS PROJECT Information Pack ABM Outlet Fact File Contractor Pricing Document ABM CONDITION INSPECTION ABM REPORT/ FMR OS PROJECT Priced Schedule of Rates ABM MOS Project & Compliance Visit ABM OS Project Handover & Compliance Visit Handover Document ABM Managing Quantity Surveyor Pricing Check ABM Compliance Visit ABM Maint Project Completed inc PPM follow on Work Approval OS PROJECT Approved Document BBM OS PROJECT MQS Checked Document ABM 8

Fire Risk Assessment • Document owner by ABM FRA Click on this icon to take you to the form. • Input by ABM • New Full FRA are completed on 20% of the estate every year. • FRA are to be issued as part of OS PIP. • FRA are updated following the completion of every project. Firesafe Solutions • ABM to type in amendments and e-mail to Fire Risk Controller • All FRA are saved on FRA system and e-mailed to the house by FRC. • FRA review date recorded against project on DES. 9

Condition Inspection Report/Forward Maintenance Register • “LIVE DOCUMENT” Condition Inspection Report/FMR • Document owner by ABM • Input by BBM/ABM/BMC/GAA Click on this icon to take you to the form. ABM • All non-reactive/Non-essential works to be added to FMR/Maximo Input Doc and added to Maximo. • All outstanding/follow-on works MUST BE transferred from this document to FMR to ensure they are captured by the budget process and the next project. • BMC will update following any project. • FMR date recorded on DES. 10

Area Building Manager Compliance Visit ABM Compliance Visit Click on this icon to take you to the checklist. ABM • Document owned by ABM • Input by ABM • The ABM Compliance Checklist allows the ABM to confirm that PPM & Statutory works are complete and satisfactory. • All Statutory Checklists to be down loaded on to the BMD Data Warehouse Outlet File. 11

OS Project Brief Information Pack Click on this icon to take you to a report. ABM • Document owned by ABM • Input by ABM/Contract Administrator • The document contains a Contractor schedule of rates and allows works to be coded to a Project Expenditure Summary. • The document also contains a Expenditure Request Form & a Matrix. • The document provides the basis for Project Costing & Approval. • All completed briefs to be down loaded onto the Extranet • Brief date/approval recorded against project on DES. 12

OS Project Pricing • Document owned by ABM OS Project Pricing Schedule of Rate Click on this icon to take you to a report. ABM • Input by Contract Administrator • The document contains a Contractor schedule of rates and allows works to be coded to a Project Expenditure Summary. • The Contractor must complete and return the document to the Managing QS within 14 days. • The document also contains a Expenditure Request Form, a Matrix and a reference sheet for the Health and Safety Plan. • The document provides the basis for Project Approval. • All completed briefs to be down loaded onto the Extranet 13

OS Project QS Check OS Project MQS Checked Document Click on this icon to take you to a report. ABM • Document owned by ABM • The MQS checks the priced document for rates, rouge items, & % adjustments. • The document is emailed to the ABM who checks the brief. • The document contains a Contractor schedule of rates and allows works to be coded to a Project Expenditure Summary. • The checked document is to be forwarded by ABM to the Channel aligned BCC. • All completed briefs to be down loaded onto the Extranet and recorded on DES. 14

OS Project Approval • Document owned by BBM OS Project Approved Document Click on this icon to take you to a report. BBM • The checked document should then be forwarded by the BCC to the BBM. • The BBM will then seek approval for the Maintenance Project dependant of value. • ROD < £ 30 k, CPE > £ 30 k, PDC > £ 100 k • All Approved Project Cost Summaries to be down loaded onto the Extranet and recorded on DES. • BCC issues approved PCS to BBM/ABM/QS/Contractor. • Maintenance Cost Manager, on a period basis, confirms ROD approvals to the Channel Exec and seeks approval for projects above threshold. • The MCM will report on overall Project Budget spend to date. • QS issues approved orders to suppliers and send matrix to ABM to arrange Ho. B signature, before budget is loaded and 15 project started.

Outlet Fact File Doc Ref: P 07 Click on this icon to take you to a report. ABM • Document owned by ABM • Issued in PIP. • Data Collection by ABM/BBM/CA • Input by ABM/GAA/BMC • A capture of site specific data on an outlet following the completion of a OS, Amenity, Conversion or Acquisition Project. • All completed reports to be updated on the MFS Property Data collection site by GAA/BMC • Updated OFF recorded against project on DES. • All Exception Reports depend on good data. 16

Maintenance Project Completed inc PPM Follow-on Work • Document owned by ABM • All PPM inspections are completed prior to the Maintenance Project taking place. • All Follow-on works identified on the various PPM inspections to be completed on the Maintenance Project unless deemed urgent. • All works to be checked for statutory compliance on the Handover of the Project by the ABM as part of the compliance visit. 17

BUDGET Schedules checked by ABM & BBM amended and fed back. Budget issued for approval by Brand & Company PPM Check to see if legislation has changed Current PPM schedules downloaded from Maximo ANNUAL BUDGET PPM report by order, site and brand PPM team Budget Report by Outlet BCM 18

PREMISES AUDIT (CMI) Green items issued to Brand GAA for input on to the Condition Inspection Report Essential BRAG rated items Identified on CMI Report Monthly CMI Report CMI CMI Monthly CMI Report issued to BMC To audit that Black and Red items have Been actioned Print off of Black, Red & Amber items. LHM to make immediate reactive callouts made Monthly CMI Report CMI Print off Black Red Amber Items Job Completion Certificate CMI Contractor Where there a large number of works, the ABM will review for value 19

DATA STORAGE Outlet Project A Project B Outlet Fact File Drawings Condition Report Minimum Facilities Standards Checklist Photos ABM Statutory Checklist Brief Planning Approv Certificate Of Inspection Click for Files Bldg Regs Drawings Photos Brief Data is to be filed and recorded via the BUN number / Outlet name and reference number on to the BMD Data Warehouse and the Extranet. Planning Approv Bldg Regs 20

FRANCHISE, ESTATES AND NTP Franchise Change of ownership Data Collection Franchise, Estates And NTP Project Approval ABM Statutory Inspection Reactive Repair PPM 21

Amenity Upgrade Project Brief AMENITY UPGRADE PROJECT BRIEF • Document owner by BBM/BM • Input by BBM/Contract Administrator/QS/Designer/GAA Doc. Ref: P 01 Click on this icon to take you to the form BBM/CA AMENITY UPGRADE PROJECT COST PLAN Doc. Ref: P 02 • Document consists of Project Brief to be completed by Contract Administrator and Cost Plan completed by QS. • All Project Briefs to be down loaded to Outlet File on the Extranet and recorded on DES. Click on this icon to take you to the form BBM/CA 22

Minimum Facilities Standards Checklist • Document owner by BBM/ABM/CA Doc Ref: P 04 • This is an aide memoir checklist. Click on this icon to take you to the form. • All projects must ensure that all items on this list are repaired/replaced and brought up to standard on completion of any project. BBM/ABM/CA • Input by BMD 23

Project Approval PDC Minute/Approval • Document owner by PDC Doc Ref: P 05 • Input by Strategic Planning/BCM Click on this icon to take you to the form. • All PDC Minutes and approvals to be down loaded to Outlet File on the Extranet and approval date recorded on DES. Strategic Planning • Matrix signed by Head of Building Development before budget is leaded and project started and recorded on DES. 24

Amenity Upgrade Project Handover Document Doc Ref: P 06 Click on this icon to take you to the form. • Document owner by BBM/CA • Input by BBM/Contract Administrator/GAA • All Amenity Upgrdade Projects to have a Handover Document which must be down loaded to Outlet File on the Extranet and recorded on DES. BBM/CA 25

Asbestos Report Doc Ref: P 09 Click on this icon to take you to a report. BBM/ABM • Document owned by BBM/ABM • Input by GAA Asbestos • Forms part of the PIP. • A summary of asbestos on any given site and risk category • All completed reports to be held on Asbestos Database and used on every project to identify risks 26

Fire Risk Assessment • Document owner by BBM/CA FRA Doc Ref: P 08 Click on this icon to take you to the form. • Input by BBM/Contract Administrator /GAA • FRA are completed on 20% of the estate every year. • FRA are to be issued as part of PIP. • FRA are updated following the completion of every project. Firesafe Solutions • FRA will be checked and updated at the ABM Compliance Visit • Contract Administrator/GAA to type in amendments and e-mail to FR Controller • All FRA are saved on FRA system and emailed to the house by FRC. • FRA review date to be recorded on DES. 27

Condition Inspection Report/Forward Maintenance Register • “LIVE DOCUMENT” Condition Inspection Report/FMR Doc Ref: P 10 • Document owner by BBM • Input by BBM/CA/GAA • The CIR is to held at the individual Outlet File on this database. Click on this icon to take you to the form. • All non-reactive/Non-essential works to be added to FMR/Maximo Input Doc and added to Maximo. BBM • All outstanding/follow-on works MUST BE transferred from this document to FMR to ensure they are captured by the budget process and the next project. • GAA will update following project. • FMR date recorded on DES. 28

BSD Invoice Approval Process Invoice received by Property Accounts & logged on Invoice Report Start point Invoice Report Issued to all owners for approval Supplier paid within MAB terms of agreement Sample Invoice Report. pdf INVOICE APPROVAL QS Approval form signed by BCM and QS invoice attached (no payment unless attached QS fees submitted to Building Cost Manager (BCM) for approval. QS raises invoice Generator Invoice report returned to Property Accounts in writing to process as appropriate QS FEE Approval Form. xls BCM 29

BSD Standard Procedure for Tendering Building Works Legal & Commercial Sign Off Building Services Dept Tender Strategy Commercial / Ho. D’s Tender Strategy Doc Dir of BS/ Dir of CP Start point Legal & Commercial Sign Off Tender Selection Contract Award Commercial / Ho. D’s Contract Award Tender Selection Criteria TENDERING BBM/ABM Post Tender Negotiations Commercial / Cost Management Tender Process Award Criteria & Evaluation Inviting & Receiving Tenders Award Criteria and Evaluation Tender Process Criteria BBM/ABM Inviting & Receiving Tenders Commercial / Ho. D’s BBM/ABM 30

Specification & Buying Process Scope produced for Specification or Equipment Agreement and/or Contract in place Scope Agreement Ho. BP&S Comm Buyer Spec & Buying Decision Paper to Ops Board & APE Tender Documents Produced and Issued Tender Paper Comm Buyer Ho. BP&S Decision Review Meeting Stake Holder Mtg Ho. BP&S Comm Buyer Tender Return Analysis And Recommendations Tender Return Comm Buyer 31

Scope for Tender SCOPE Click on this icon to take you to the form. Head of Building Policy&Standards • Document owner by Head of Building Policy & Standards • Scoping document that details all the information and specifications required to tender the element or equipment. • Passed to Commercial Buyer 32

Tender Documents Tender • Document owner by Commercial Buyer Click on this icon to take you to the form. • Document, letter or e-mail used to tender, prove or establish best value costs based on scope and requirements Commercial Buyer 33

Tender Return Analysis Click on this icon to take you to the form. • Document owner by Commercial Buyer • Analysis and Recommendations based on cost and services return. • To be issued to Head of Building Policy & Standards for review Commercial Buyer 34

Recommendation Review Meeting Head of Building Policy & Standards / Commercial Buyer / Stakeholders • Meeting owned by Head of Building Policy & Standards and Commercial Buyer. • A meeting extended to key stakeholders; energy, maintenance, specification advisory team to agree recommendations and decision selection. • Recommendations to form basis of formal papers. 35

Approval Papers Operating Board / Asset Planning Exec Click on this icon to take you to the form. Head of Building Policy & Standards • Document owner by Head of Building Policy & Standards • Paper formalising reasons, specification, analysis and recommendations to adopt policy, specification, equipment or guidelines. • Approval sought. 36

Agreement Supply Agreement Click on this icon to take you to the form. Commercial Buyer / Head of Building Commercial • Document owner by Commercial Buyer & Head of Building Commercial • Supply Agreement set up to manage price, stock, supply and delivery. • Matrix contract to be established as appropriate. • All final documentation to be head by Building Supply Controller. 37

Policy & Standards FLOODS ACCIDENTS ENERGY HEALTH & SAFETY HIMO Specification & Buying WHITE GOODS SECURITY LICENSING ACCOMMODATION 38

Houses in Multiple Occupation • Document owner by BBM/ABM/CA HIMO REPORT Doc Ref: P 11 Click on this icon to take you to the form. Firesafe Solutions HIMO SITE CERTIFICATE Accomm Status Change Process Doc Ref: P 12 Click on this icon to take you to the form. Firesafe Solutions Click on this icon to take you to the form. BBM • Input by BBM/ABM/CA/FSS • Following the identification of a HIMO, FSS complete a survey and issue to the BBM for review. • Works are approved or aborted by MD at Channel Property Exec. • Remedial works are completed or staff are removed. • A Final inspection and certificate issued to site. • All Hi. MO reports to be down loaded to Outlet File on the Extranet. • All Hi. MO sign-off certificates to be down loaded onto Extranet. • Wendy Wharton (OPS) notified of change and master records updated. 39

Floods Record of Flood concerns Doc Ref: P 13 Click on this icon to take you to the fact file. BBM/ABM • Document owner by BBM/ABM/CA • Input by BBM/GAA/ABM/BMC/CA • Incidents of flooding to be recorded in the Outlet Fact File on the BMD Data Warehouse. • To highlight future defence mechanisms i. e. hard floor finished, flood defence. 40

Incidents • Document owner by Operations • Input by Operations Incident Report • A record of the incident reports logged against sites. Doc Ref: P 14 • A Contractor inspects property issues and raises order for minor works. Works completed and final inspection completed. Operations • Reporting tool 41

Licensing Conditions/Drawings • Document owner by BBM/ABM Licensing Conditions BBM Licensing Drawings BBM • Input by BBM/ABM/Contract Administrator • Licensing Drawings and conditions are to be issued as part of PIP. • All existing licensing drawings and license conditions can be obtained via Poppelston Allen/Blake Lapthorn/Hill Brown Solicitors. • All amended licensing drawings to be drawn up and issued to solicitors for filling. • Web Addresses: https: //bllxtra. bllaw. co. uk http: //l 2 v. popall. co. uk/mab/login. asp 42

Security CCTV Report Security Alarms Doc Ref: P 15 a Doc Ref: P 16 d Chubb Rampart Security Alarms Lock Up Doc Ref: P 16 e Live In Chubb Safes Doc Ref: P 17 a Chubb Basic Security Standards In-Safe Doc Ref: P 18 To view security checklist, please click here Security • ISSUED IN PIP • Document owner by HOD’s • Input by Supplier • Basic Security Standards checklist to be completed on every project. • Contractor/Supplier Maintains data base of information on each site. • A rolling 5 year programme to bring all sites up to MFS. • All Security reports to be down loaded to Outlet File on the Extranet. 43

Energy • Document owner by Energy Management Team. ENERGY AUDIT • Input by EMT Doc Ref: P 19 Click on this icon to take you to an audit. Energy Management Team LOW ENERGY BRAND LIGHTING • Regular Energy Audits completed on sites based on unusual trends, data or energy costs. • Trial of Capital initiatives through out the year to drive innovation and energy costs down. • All Energy Audits to be down loaded to Outlet File on the Extranet. Click on this icon to take you to the list of brand lights Energy Management Team 44

Accommodation Standards Checklist Doc Ref: P 20 To be developed BBM/ABM/CA • Document owner by BBM/ABM/CA • Input by BBM/ABM/GAA/BMC • Accommodation standards to be checked at every project and annual Statutory Inspection. • Rolling Programme to bring accommodation up to MAB standard and maintain it. • All Accommodation ratings to noted on Outlet Fact File: • RED – High Risk; AMBER – Medium Risk; GREEN – Low Risk • Managers Accommodation form uploaded to outlet on Extranet. 45

Health and Safety • Document owner by BBM/ABM/CA Health & Safety Web page • Input by BBM/ABM/GAA • A Web Link direct link to the H&S Operations manual and SWP form • All SWP to be held on H&S Web site. BBM/ABM • Web Address: www. mabcdm. co. uk • H&S sign off date recorded on DES. 46

Job Completion Certificate JCC Doc Ref: P 23 Click on this icon to take you to a JCC. Contractor • Document owned by Contractor • Input by Contractor • JCC copy to be left on site • JCC copy only to be downloaded onto the Outlet File on the Extranet if acting as a PPM record of completion. • JCC copy to be held by Contractor 47

Maximo PPM Master Programme Doc Ref: P 24 Click on this icon to take you to the spreadsheet • Document owned by PMC • Input by PMC • Database updated and held on Maximo. • Drives PPM Contracts and Actual Inspection dates. PMC 48

Follow – on Works Order (Maximo) Follow-on Works Order • Document owned by PMC/BMC • Input by PMC/BMC • Follow-on works order placed via Maximo 49

Reactive Repair System (Maximo) Maximo • Document owned by ABM/PMC/BMC • Input by PMC/BMC/Contractor ABM/PMC/BMC • Maximo is a independent computer program and process system that places, manages and process works orders for reactive job calls. • It acts as a reporting tool for driving value and auditing contractors. • This system will remain independent and accessed via ABM/PMC/BMC 50

Maximo - Email Maximo E-mail • Document owned by PMC/BMC • Input by PMC/BMC/Contractor • Maximo E-mail provides instruction and order to complete or abort work PMC/BMC • Maximo is a independent computer program and process system that places, manages and process works orders. • This system will remain independent and accessed via PMC/BMC 51

Area Building Manager Compliance Visit ABM Compliance Visit Doc Ref: P 25 Click on this icon to take you to the checklist. ABM • Document owned by ABM • Input by ABM • The ABM Compliance Checklist allows the ABM to confirm that PPM & Statutory works are complete and satisfactory. • All Statutory Checklists to be down loaded on to the BMD Data Warehouse Outlet File. 52

Budget Report by Outlet Click on this icon to take you to the budget report. BCM • Document owned by BCM • Input by BCM • A summary report of the Condition cost of all outlets, discretionary amenity maintenance and top down initiatives. • Used as the basis for annual budget setting. 53

Premises Report (CMI) CMI Report Doc Ref: P 20 Click on this icon to take you to a report. CMI • Document owned by CMI • Latest report issued in PIP • Input by CMI • A regular independent statutory inspection • Identifies Premises Defects and Inspects Statutory Compliance • All Black, Red and Amber items generate a reactive call to resolve defects immediately. • All Green items are recorded on the Condition Inspection Report 54

PPM Certificate Filing References PPM Certificates STATUTORY ESSENTIAL PPM Certificates DISCRETIONAR Y NOT YET IN PLACE – TO BE CONSIDERED 55

REGULAR REPORTING • • MFS Reporting from GCAD hierarchy BMD TDI status from GCAD hierarchy PPM status report from GCAD hierarchy Ad-hoc Reporting from Outlet Fact File data 56

Asbestos Report Doc. Ref: P 09 Click on this icon to take you to a report. BBM/ABM • Document owned by BBM/ABM • Input by GAA Asbestos • Forms part of the PIP. • A summary of asbestos on any given site and risk category • All completed reports to be held on Asbestos Database and used on every project to identify risks 57

Project Matrix Doc. Ref: P 26 Click on this icon to take you to a report. BBM/ABM/CA • Document owned by BBM/ABM/CA • Input by Contract Admin/GAA • The building contract by which the project will be managed. • The Project Matrix MUST BE signed and communicated to the contracting parties BEFORE the budget is loaded and the project begins. • The completed Project Matrix MUST BE posted to the specific site project file and held on the Extranet • Signed Matrix to be recorded on DES. 58

Franchise - Change of Ownership Workbook Doc. Ref: P 27 • Document owner by BBM Franchise • Input by BBM Franchise/ABM Franchise Click on this icon to take you to the form • All Change of Ownership Workbooks to be down loaded to Outlet File on the 4 Projects Extranet BBM Franchise • Workbook to be used on • Managed to Franchise Change • Franchise to Managed Changed 59

BMC Request to Log E-mail Ref. Doc. P 28 • Document owner by BMC • Input by BMC • All outstanding non-reactive works are to be e-mailed to the Brand GAA for input onto the Condition Inspection Report. BMC 60

Low Energy Brand Lighting • • • • All Bar One Browns Castle Community & Cornerstone Crown Carveries Ember Harvester Miller & Carter Nicholson's O'Neill's SPC Toby Town Pubs Vintage VPK 61 Click on Brand to open brand doc.

JDE Orders Raised Ref. Doc. P 29 BCM • Document owner by BCM • Input by BCM • A Webi report that details the actual orders raised in JDE against an individual site. • Forms part of Project Information Pack 62

Maximo Reactive Orders Raised • Document owner by PMC • Input by PMC Ref. Doc. P 30 • A report detailing all reactive calls to a site to assist in identifying and re-occuring problems. PMC • Forms part of Project Information Pack. 63

Accommodation Fire Risk Survey • Document owner by BBM • Input by BBM/ABM/GAA/BMC Ref. Doc. P 08 b • A survey of the MAB Fire Risk Standards that apply to the LHM and Staff Accom. BBM • Forms part of Project Information Pack. • Must be completed a part of the brief and works identified completed as part of project via MFS. • Managers Accommodation form uploaded to outlet on Extranet. 64

Duct Clean Survey Ref. Doc. E 01 ABM • Document owner by ABM via PPM • Input by PPM Contractor • A survey of the MAB kitchen duct highlighting defects, access panels and inadequate ducting • Forms part of Project Information Pack. • Must be reviewed as part of the brief and works identified completed as part of project via MFS. 65

White Goods List Click to Approved Specifications P&S • Document owner by Head of Building Policy & Standards • Change only by Ho. BP&S • All white goods can only be ordered by Building Services Department – Project or Reactive Replacement • No Operations led repairs or replacement can be instigated. All issues MUST BE directed via the Building Services Department for budget and audit purposes. • Agreed Operating Board 29 June 2010 -White Goods Policy – Tumble Dryers 66

Approved Specifications (click to follow link) • • • Tumble Dryers Washing Machines Kitchen Resin Floors Toilet Resin Floors Customer Toilet Wash -hand taps 67