EVANZ Core Skills Qualification Report from the 2013

EVANZ Core Skills Qualification Report from the 2013 Pilot Project

Background • EVANZ conducted industry research – Sector size – Occupational groups – Staff skills and qualifications • Skills Active – Industry Training Organisation (ITO) for Sport and Recreation • Over past year… – Developed resource and assessment materials – Conducted Assessor training – Worked with 8 venues to pilot the qualification

Why was this qualification developed? • Support and develop a pathway within the industry utilising nationally recognised qualifications • Lots of people working in entry-level roles • Benefits from a common foundation of skills

The result so far… • Foundation qualification for the sector • Sits across all occupational roles • An excellent induction qualification – Tailored to the sector (developed by the sector) – Focussed ‘on the job’ qualification – Relevant to the sector

About the qualification • on-job training and assessment programme • start to a career in entertainment venues • Four modules: – – Entertainment and Event Venues Self management Customer service and communication Health and safety and hazard management

Self management • individual responsibilities – punctuality, presentation, time management • team work • venues expectations of workplace behaviour

Customer service and communication • • • Elements of good customer service Internal and external customers Responding to a range of different customers Communicating with people from other cultures Effective interaction – range of customer types – behaviours – complaints

Health and safety and hazard management • Health and safety policies and procedures • Emergency evacuation • Venue security

Who is if for? • People working – full-time, part-time or casual basis • Front-of-house roles – ushers, ticketing, hospitality and security • Back-of-house operations – stage management, security and technical roles

Benefits • Help staff develop their career in the sector • Recognition of foundation skills/knowledge • Increase venue and sector consistency • Support existing induction programmes • Provide format for induction programmes • Acknowledge staff/improve retention

The Pilot • • • 8 venues attended assessor training 10 assessors undertook training 6 assessors are now fully registered 25 trainees registered to the qualification 3 trainees completed qualification

How has it worked?

The Future… • To develop a coherent, focussed qualification pathway within the industry • Provide a mechanism to keep and develop skilled people within our industry • To develop the next tier of qualifications looking at specific skill sets and career pathways – e. g. back of house, linking to ETNZ.

Qualifications pathway Front of house Reception Hospitality Ticketing Security Back of house Event technical systems Safe manual lifting Stage management Event co-ordination and management Team supervision Venue management Production management Team leadership First line management Adult education and training

How it works…

What’s involved? • Training and assessment completed while trainees are working. • Assessment tasks – written questions – observation of the trainee doing their day-to-day role in the workplace. • This qualification takes 3 -7 months to complete.

What else? • Cost $143. 75 (incl GST) – includes learning and assessment resources – registration of achievement on the NZQA Framework – Skills Active Learning Support Advisor visits to support trainees. – There may be additional costs if external training and assessment is required.