Evaluation of staff in a hotel Rehutskaya Albina
Hospitality economy is one of the main components of the hospitality industry, which is considered one of the fastest growing and promising. An important task of the hospitality industry is the development and introduction of common standards and methods of service into the practice. The Art of Service - is manifestations of professionalism. Excellent service may be achieved by common work of the staff, not just individual services, working directly with clients. Implementation of numerous organizational measures aimed at achieving of quality of services. The real significance of personnel management is concentrated in it, and one-time action to implement the provided methods to improve quality of service are excluded. One of the most important methods evaluation of the personnel. Therefore, the need for constant attention, relying on its own certification, but also to evaluate the quality of customer service.
The objectives of this paper are to: · study the concept and methods of evaluation of the hotel staff; · improve the structuring of the evaluation of staff; · identify and describe the main hotel services, on the basis of which the consumer evaluates staff; · consider in detail criteria for evaluation of staff;
Personnel evaluation as a form of management of hotel staff In the sphere inbound and outbound tourism hotel service includes a range of services for tourists and is a critical factor in determining the prospects for the development of tourism. To avoid consumers’ dissatisfaction with the quality of service, the most important is the training of hotel personnel and the application of the concepts of effective personnel management. In our country, attention paid to HR are not proper. In a market economy it was made a certain step for improving of personnel work, so called “work with staff” which is based on the interest in the quantity and quality of labor, the growth of skills and professionalism of personnel evaluation and final results.
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staff estime.pptx