European Students of Industrial Engineering and Management www.

European Students of Industrial Engineering and Management www. estiem. org. St. Petersburg Local Qualification 2012 Feedback Report By Louise Berglund, TIMES Team Member

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 2 General Questions

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 3 General Questions I All those who answered the feedback form seven had been active in ESTIEM prior to the LQ I Active members most likely formed teams together I Although for some TIMES is the first ESTIEM experience

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 4 Case I The scale used was a Likert-type scale, with grades ranging from 1 (worst) to 5 (best) I Overall we can see a feeling of good performance The solving time and the point “ Interesting to solve ” had the lowest scores The quality of the case and jury had high scores

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 5 Infrastructure & Organization I Same system used here as the previous slide I We can see that the participants seem satisfied with the services The food points had the lowest scores but the score was still good The material and the rooms had also good scores

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 6 Infrastructure & Organization I Overall we can see that the participants were satisfied with the organization of the event

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 7 Final Impressions I Finally the overall TIMES experience was very good I Which is confirms the previous points

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 8 Selected Comments I ” More teams, much time ” I ” More food ” I ” More sponsores ” I ” Organizers should improve food, we need more snacks not only biscuits. ”

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 9 Final Impressions I Out of the nine that answered eight would participate again I The one that said no is graduating

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 10 Final Impressions

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 11 Final Impressions I The Net Promoter Score is a standardized measurement of the impact and likeliness of promotion that a certain product or service has achieved towards its users. In our case, we ask “ How likely is that you recommend participating in TIMES Local Qualification to a friend? ” in a 0 -10 scale. Then, responses are classified either as “ Promoters ” (score≥ 9), as “ Passives ” , (6<score<9) and “ Detractors ” (score ≤ 6). I After that, percentages of each group are calculated and percentage of Detractors is subtracted from percentage of Promoters to calculate the final score. Thus, the NPS can be as low as -100% (everyone is a detractor ) or as high as +100% (everyone is a promoter ).

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 12 Final Impression I Conventionally, a Net Promoter Score of +50% is accepted as the lower threshold of excellence. I The score of +78 is thereby a great score, which shows that participants are excited to promote the event to friends. Given the positive experience the participants had, this is not a surprise.

Feedback Report TIMES Local Qualification 2013 European Students of Industrial Engineering and Management F eedback. times@estiem. org | Slide 13 Any Questions? I Please contact us!