ETERNITY PE The SMB IP-PBX for Futuristic Businesses

ETERNITY PE The SMB IP-PBX for Futuristic Businesses § IP PBX § Seamless Mobility § Versatile Interfaces § Multi-site integration § Expandable up to 48 users § Diverse Applications (IPPBX, Universal Gateway, ETERNITY PE 6 SP 48 TDM User Hospitality) § Compact and Sturdy

Presentation Outlook § Target Customers § Solution Overview § Connectivity § Key Benefits § Segment Specific: Needs – Solution § Solution Components § Key Differentiators § Product Details ü Interface options ü Product variants ü System resources § Key Features

Target Customers Up to 48 Users Up to 40 rooms Up to 40 beds Offices/Malls/Campus Hotels Hospitals

Solution Overview GSM/UMTS(3 G) Network Teleworkers: Australia Mobile Workers Mobile IP Extensions Office Employees: SLT & DKP IP IP Phone India Office Employees working from Home DKP CO (TWT) SLT Mobile Workers ETERNITY PE Softpho ne IP CEO’s Desk Softphone GSM/3 G Mobile Extensions GSM/UMTS(3 G) Network

Solution Overview TELEPHONY 16 SIP trunks Up to 6 port T 1/E 1 PRI Up to 8 GSM SIMs Up to 16 POTS (CO) ENDPOINTS Up to 48 Analog Up to 32 Keyphone Up to 50 IP users Up to 50 Mobile users APPLICATIONS Voice Mail Android/i. OS Softphone SMS Gateway SMS to Email to SMS Hospitality module INTEROPRABILITY PMS integration ITSPs (Vo. IP Carriers) Third-party SIP devices Call center solutions MANAGEMENT Web based GUI Remote support SNMP Class of services

Connectivity Trunk side Extension side SLT 1 Analog Phones CO (TWT) SLT 48 ISDN BRI/PRI DKP 1 Digital Key Phones GSM/UMTS (3 G) DKP 32 IP Extensions IP ETERNITY PE IP Phone Remote IP Extensions IP-DECT Softphone Wi-Fi Router Android/ i. OS Mobile Client Confidential

Key Benefits § Maintain traditional networks along-with new-age networks § Enterprise grade features that improve image, save money and keep connected: ü Unified messaging ü IP telephony ü Multi-site networking ü SIP trunking ü Mobile extensions ü Voice mail ü CTI ü SMS applications § Compact footprint: saves mounting space utilization § Easy to manage: web-based remote management oneself

Small Office needs and Matrix Solution Communication convenience & stay connected Workforce collaboration Control over operational costs § Built-in CLI, autoattendant, voice mail, CLI based routing, flexible numbering etc. § Multi-party conference § Reduce long§ SIP based Vo. IPdistance telephony ready for new-age costs through Vo. IP, technologies and GSM, POTS devices connectivity § Modular design § Can use existing and universal slots infrastructure architecture gives easy scalability § Web-based remote through expansion management cards § Single number reach on multiple devices § IM and Presence § Mobility client for Android/i. OS based smartphones Future-proof investment

Solution Components Office staff/home workers: Field workers: § Analog phone for basic users § PC/Laptop softphone for § Digital phone with DSS console frequent commuters for operator § Android/i. OS based smartphones § IP key phones for power users as mobile extensions over Wi-Fi § Mobile extensions over Wi-Fi and GSM § Multi-site networking over Vo. IP § Voice mail as an email notification

Hotel needs and Matrix solution Optimize guest services § Specialized hotel features § Anywhere connectivity – inside hotel and outside hotel § Transfer roaming guest calls to their mobile phones Create more revenue generation opportunities § Voice mail ensures no missed visitor call § Ensure enhanced customer retention and repeat visits through blend of services Improve staff Reduce/control efficiency and costs productivity § Ready integration § Intelligent with known PMS/HMSautomated call billing reduces operator time in serving the guests § Automated voice guidance reduces operator load for call handling solutions that automatically selects the most cost-effective channel to place a call § Embed with the existing infrastructure

Solution Components Guest handling: § Special hotel features like Wake Hotel staff: § Service extensions -up alarms, reminders, room § Single Number Reach status, check-in/check-out, etc. § Mobility inside hotel § Voice greetings recording in local languages § Automated messages 24 x 7 § Analog/Digital/IP key phones for each room § Complete access to phone system features § Instant messaging facility

Key Differentiators § Enterprise grade business system at small business price § Flexible and scalable: can grow with the business § Multi-site networking over Vo. IP § Field proven and time-tested § Supported for use in Asia, Australia, Europe, Africa and North America

Trunk Interface Up to 16 SIP trunk ISDN BRI Up to 8 GSM SIM T 1/E 1 PRI

Subscriber options IP phone Digital phone Android/i. OS Mobile Softphone Digital operator console Analog phone IP-DECT

Product Connectivity Options • 16 CO/TWT Lines • 32 Digital Phones • 48 Single Line Telephones (Analog) • 50 IP Extensions • 12 BRI Lines • 6 PRI Lines • 8 GSM Ports

System Resources – trunks and auxiliary ports ETERNITY PE PE 6 SP CO Ports 16 Single Line Telephones 48 Digital Key Phones 32 Vo. IP Trunks* 16 ISDN BRI Trunks 12 T 1/E 1 PRI Lines 6 IP Extensions * 50 GSM/UMTS(3 G) Trunks* 8 Simultaneous Vo. IP Calls 8 Voice Mail System* 16 Channels, Mailboxes for Individual Users, Email Notification Analog Input Port 1 Analog Output Port 1 Ethernet Port 1 Power Supply 100 -240 VAC, 47 -63 Hz * Optional and Field Pluggable Module

Key Features IP-PBX Universal connectivity Convenience Built-in functions Productivity § Dynamic DNS (DDNS) § SIP trunks and IP users § NAT and STUN § Call forking § Mobile extension § Vo. IP, GSM/3 G, ISDN BRI PRI, CO § Analog, digital, IP and mobile users § Alarms, Background music, Voice guidance for tones § Return call to original caller § DID and DDI § Hot desking , Hotline § Live call screening § Autoattendant § Call detail records § CLI (DTMF & FSK) § LCR § Logical Partitioning § Multi-party conference § CTI § Auto answer § CLI based routing § Conference dial-in § Memory dialing § Department call § Multi-stage dialing

Cont. . Flexibility & scalability Versatility Integration Monitoring Cost reduction § Configuratio n options § Universal slots § Localization § Hybrid cards § IP-PBX § PBX-KTS § Universal gateway § Hotel PBX § Video conferencing (ISDN BRI) § Email to SMS § AIP-AOP § GSM/3 G § Voice mail system § CTI § Conversation recording § Room monitoring § Call budgeting on trunks and extensions § Call duration control § Common platform § Toll control § Vo. IP

IP Telephony Call Forking § Same credentials such as User name and Authentication Password can be entered in three different IP terminals § All three devices now works as a single extension to make/receive calls § In event of an incoming call, all three devices rings § User can attend call from convenient device Laptop with Softphone PSTN/GSM /UMTS(3 G) /Vo. IP Employee not at Desk ETERNITY PE The same desk call is Attempted on two IP devices with same credentials Mobile with SIP Client

IP Telephony Presence and IM § Identify the Presence and Mode of Communication just before you Make a Call § Status of Availability - Online, Offline § User’s Willingness to Participate - Busy, Available on Mobile, Our of office etc. § Preferred Mode of Communication - Call, Text Messaging § Reduce the Number of Failed Call Attempts § Integrated Presence Server of NE maintains and distributes the Status of all IP users

Mobility Features SPARSH M 2 S – Mobile Softphone Comprehensive Call Management One-Touch Access to PBX Features Corporate Directory Integration Video Calling Presence Sharing and Instant Messaging Voice Mail Access Conversation Recording Available On

UNIFIED COMMUNICATIONS VARTA WIN 200 – The UC CLIENT FOR SEAMLESS COLLABORATION

UNIFIED COMMUNICATIONS VARTA WIN 200 – The UC CLIENT FOR SEAMLESS COLLABORATION • Windows Desktop based UC Client for Seamless Collaboration • Corporate Directory Integration • 1000 DSS & 600 BLF keys for Monitoring • Popup Window for Incoming Message and Call • Comprehensive Call Management - Hold, Transfer, Forward, DND • Presence Sharing and Instant Messaging • Video Calling • Drag and Drop Conference • Contact Grouping • Works with SARVAM UCS and existing IP-PBX ETERNITY V 12 R 5. 2 onwards

Mobility Features Email to SMS § It enables users to send SMS from their email client using GSM SIM in the Matrix IP -PBX. It also supports Bulk SMS with flexibility of assigning it to selective users. § Key Benefits ü Saves cost as No third-party software required ü Send Bulk Messages with up to 999 numbers ü Compatible with majority of Email clients (Gmail, MS Outlook, Yahoo mail etc. ) ü Get report of Delivery status on Email

Mobility Features Call back on Mobile § When a Caller Misses a call on any of the Trunk (CO, GSM/3 G or Vo. IP), ETERNITY NE Automatically Gives a Call back § On Receiving the Call, User is provided with Options viz. DID, Follow Auto. Attendant or Call Routed to the Operator § Caller’s Numbers should be Programmed in Trusted Caller’s List Caller Leaves Missed Call on Any of the NE Trunks Port and System Initiates Auto Call back PSTN/GSM /UMTS(3 G) /Vo. IP Auto-Attendant Sales Person Operator ETERNITY PE DID

Intelligent Functions Caller-ID based Routing Incoming Call First Lands NE Checks Incoming CLI On the Operator’s Extension with the Numbers Stored in and then Transferred to the Programmed CLI Table and Appropriate Extension Directly Transfers it to the Respective Extension Caller gets Directly Connected to Desired Ideal Route Extension PSTN MD’s Residence ETERNITY PE MD’s Extension Operator Scenario 1 Normal Routing Scenario 2 CLI based Routing Actual Route No Need of Operator to Route Calls

Intelligent Functions Return Call to Original Caller (RCOC) § Boon for the Big Organization where Group of Trunks shared by Number of Users § If the Called Person does not Pick up the Call in event of Missed Call or Busy § Called party can Directly Reach to the Concern person without any Delay § Bypass Operator and Auto-Attendant § Saves time of the Caller and Reduces Hassel for Operator to ask who has Called § Supported on GSM/UMTS(3 G) and Vo. IP(SIP) Trunks Called Party is Busy or no Replying Ext no. 301 Dial Number GSM /UMTS(3 G) /Vo. IP 301 System Stores Calling Party’s no. with its Extension Port When the User Calls Back, Call Gets Routed to the Same Extension

Intelligent Functions Least Cost Routing § Automatically Selects the Most Economical Route for Each Outgoing Trunk Call § Comprehensive LCR § 3 Types of LCR: ü Time based ü Number based ü Combination of Time and Number based § Call made Outside the Organization are always at Least Possible Cost 6 987 Vo. IP 9 689 7 +15768999876 09998396496 2630555 099 983 ETERNITY PE PSTN 964 96 GSM/3 G

Productivity Boosting Features COMPUTER TELEPHONY INTEGRATION (CTI) § TAPI 2. 2 Support § Call Control Features - Dial, Transfer, Hold/Retrieve, Transfer, Conference § Live Monitoring of Trunk and Extensions. Called Number, Extension Status, CLI of Received Calls § Supports IVR, ACD, Dialers, Voice Logging with third party CTI Applications § Database Integration - MS Outlook, CRM, ERP Call Centers Contact Centers Customer focused organizations

Productivity Boosting Features Key Benefits of CTI § Improve staff efficiency and customer satisfaction § Set Monthly Call Budget for Individual Extension § Exceeding the Budgeted Value, Extension is Barred from Calling Facility § Get customer information prior call connection

Reference Information § Type of Presentation: Product Marketing Presentation § Number of Slides: 34 § Revised on: 7 th June 2016 § Version-Release Number: V 4. R 2 § For Further Information Please Contact: § Email ID: More@Matrix. Com. Sec. com § Visit us at www. matrixtelesol. com