ETERNITY PE The SMB IP-PBX for Futuristic Businesses
ETERNITY PE The SMB IP-PBX for Futuristic Businesses
ETERNITY PE At-a-glance • IP-PBX for SMBs with up to 48 TDM Ports • Vo. IP, CO, GSM/3 G, ISDN BRI, T 1/E 1 PRI Trunks • Flexible and Scalable Communication Platform • Hospitality PBX Features • Call Center Solutions with CTI application ETERNITY PE • Off-Site Mobility with Mobile and IP Extensions • Multi-Site Networking • Voice Mail, Auto-Attendant, SMS, Mo. H • For Hotels, Hospitals, Corporates and Call Centers Product Configurations ETERNITY PE 6 SP Max. TDM Ports 48 Max. IP Extensions 50
ETERNITY PE Product Connectivity Options • 16 CO/TWT Lines • 32 Digital Phones • 48 Single Line Telephones (Analog) • 50 IP Extensions • 12 BRI Lines • 6 PRI Lines • 8 GSM Ports
ETERNITY 6 SP Connectivity Diagram SLT IPPhone DKP GSM/3 G Voice Mail CO ISDN - BRI DIP PSTN DOP T 1/E 1/PRI Sensor Door Lock DOP Door Phone Vo. IP AOP Ethernet RS-232 C Music System Public Address System
ETERNITY PE Hardware Capacity ETERNITY PE PE 6 SP CO Ports 16 Single Line Telephones 48 Digital Key Phones 32 Vo. IP Trunks* 16 ISDN BRI Trunks 12 T 1/E 1 PRI Lines 6 IP Extensions * 50 GSM/UMTS(3 G) Trunks* 8 Simultaneous Vo. IP Calls 8 Voice Mail System* 16 Channels, Mailboxes for Individual Users, Email Notification Analog Input Port 1 Analog Output Port 1 Ethernet Port 1 Power Supply 100 -240 VAC, 47 -63 Hz * Optional and Field Pluggable Module
ETERNITY PE Phone Options Analog Phones Android/i. Phon es Mobility Clients Digital Key Phones PC Soft phones IP Phones IP-DECT Confidential
Phone Options IP Phones • 3 SIP Accounts • Multiple-Programmable Keys • 2 Line Display • Auto Configuration SPARSH VP 248 PS • Multiple Call Handling • Peer-to-Peer Calling • Power over Ethernet (Po. E) • Phone Book • Voice Mail Key SPARSH VP 248 SE Confidential
Phone Options IP Phones • 132 x 64 Pixel Graphical Display • Context Sensitive and Fixed Function Key • Full Duplex Speakerphone with AEC, VAD, CNG • TLS/SRTP for Voice Security • Integrated Po. E (802. 3 af) • Auto Provision, TR 069 • IPv 6 Ready, PC and LAN Ports • Power Supply Included in the Box • Stores up to 1000 entries • Wall Mount, Table-top SPARSH VP 110
Phone Options Digital Key Phones • 6 Line, 2 Line Display • Programmable Feature Keys • Touch-Sense Feature Keys EON 48 S • Full Duplex Speaker Phone • Headset Connectivity • Flexible Desktop Mounting EON 48 P Confidential
Phone Options Direct Station Selection – DSS 16 X 4 • Companion DSS for EON 48 • 64 Keys for Direct Station Selection • DSS 16 X 4 Use One DKP Port • Dual Color LEDs for Port Status DSS 16 X 4
System Cards
Modular Architecture Expansion Card - SLT 8 • To Connect to 8 Single Line Telephones • CLIP (DTMF/FSK), Polarity Reversal, Programmable Speech Gains, Programmable Ring Cadence and Secondary Protection
Modular Architecture Expansion Card – SLT 4 • To Connect to 4 Single Line Telephones • CLIP (DTMF/FSK), Polarity Reversal, Programmable Speech Gains, Programmable Ring Cadence and Secondary Protection
Modular Architecture Expansion Card – DKP 8 • To Connect to 8 Digital Key Phones • 2 -Wire Digital Interface
Modular Architecture Expansion Card – DKP 2+SLT 6 • To Connect to 2 Digital Key Phones and 6 Single Line Telephones
Modular Architecture Expansion Card – DKP 4+SLT 4 • To Connect to 4 Digital Key Phones and 4 Single Line Telephones
Modular Architecture Expansion Card – CO 4+SLT 4 • To Connect to 4 CO Lines and 4 Single Line Telephones
Modular Architecture Expansion Card – CO 2+DKP 2+SLT 4 • To Connect to 2 CO Lines, 2 Digital Key Phones and 4 Single Line Telephones
Modular Architecture Expansion Card – CO 2+SLT 6 • To Connect to 2 CO Lines and 6 Single Line Telephones
Modular Architecture Expansion Card – TWT 8 • To Connect 8 CO Lines
Modular Architecture Expansion Card – BRI 2 • To Connect 2 ISDN BRI Lines or ISDN Compatible Devices • NT and TE Modes • Switch Variant: AT&T 4 ESS, DMS-100, ETSI NET 3, ITU-T Q. 921, ITU-T Q. 931, NTT INS 64, US Ni 1(National ISDN 1), France Vnx
Modular Architecture Expansion Card – T 1/E 1 ISDN PRI • To Connect 1 T 1/E 1 ISDN PRI Line or Compatible Device with QSIG Protocol Support • TE and NT Modes • Switch Variant : AT&T 4 ESS, AT&T 5 ESS, DMS-100, ETSI NET 5, ITU-T Q. 921, ITU-T Q. 931, NTT INS 64, US NI 2(National ISDN 2), QSIG ECMA, France VN
Modular Architecture Expansion Card – GSM 4 • To Insert 4 GSM SIMs for GSM Network Connectivity • Quad band (850/900/1800/1900 MHz) • Antenna Combiner (1 Antenna for 4 Ports)
Modular Architecture Expansion Card – GSM 2 • To Insert 2 GSM SIMs for GSM Network Connectivity • Quad band (850/900/1800/1900 MHz) • Antenna Combiner (1 Antenna for 2 Ports)
Modular Architecture Expansion Card – Vo. IP 8/16 • Expansion Card having Server and Trunks Personalities for 8/16 Concurrent Calls • Register with any 3 rd Party SIP Registrar Proxy or IP PBX • Codecs: G. 711 A/µ, G. 729 A/B, G. 723, GSM-FR, i. LBC
Modular Architecture Expansion Card – Door Phone • Door Phone Card (3 DPH+3 DOP+1 DIP) –To Connect 3 Door Phones, 3 External Devices (DOP/Relays) and 1 Sensor (DIP)
Modular Architecture Expansion Card – VMS 16 • 16 Channel Voice Mail System with 512 Mail Boxes • Integrated Auto-Attendant • E-Mail Notification
Solution Overview
Solution Overview Application Scenario GSM/UMTS(3 G) Network Teleworkers: Australia Mobile Workers Mobile IP Extensions Office Employees: SLT & DKP IP IP Phone India Office Employees working from Home DKP CO (TWT) SLT Mobile Workers ETERNITY PE Softpho ne IP CEO’s Desk Softphone GSM/3 G Mobile Extensions GSM/UMTS(3 G) Network
Office Communication Solution Overview • Enterprise-Grade Features Reduces Administration Time and Increases Overall Productivity • Variety of User Terminal Options to suit Flexible Working Environment Analog Telephones, Digital Key Phones, IP Key Phones, SIP Phones, IP Softphones • Variety of Trunk Options to make Calls via Cost-effective Networks Reduces Telephony Cost CO Trunk Lines, GSM, UMTS (3 G) and Vo. IP (SIP) Trunks • Multi-Party Conference Enhances Collaboration and Speeds up Decision Making • Forward Calls on Mobile Phone ensures No Lost Opportunities • Forward Voice Mail on Email in Non-availability in Office
Teleworking Solution Overview • Extended Office for Employees Working From Home or Remote Site • Make and Receive Office Calls from Convenient Working Location • Transparent Functioning as if working from Office • Access to IP-PBX features from User Location • Anywhere Access to Voice Mail via Email Notification • Boon for Overseas Employees or Remote Site Workers
Mobile Worker Solution Overview • Office Communication on the Go • Ideal Solution for Employees who keep Travelling across the Geography • Use GSM or UMTS (3 G) Mobile Phones as Office Extensions • Use Mobile Phones with SIP Client as Office Extensions • Use all IP-PBX features – Make and Receive Calls, Access Voice Mail and Directory, Conference etc
Key Features
IP Telephony Call Forking • Same credentials such as User name and Authentication Password can be entered in three different IP terminals • All three devices now works as a single extension to make/receive calls Laptop with Softphone • In event of an incoming call, all three devices rings • User can attend call from convenient device PSTN/GSM /UMTS(3 G) /Vo. IP Employee not at Desk ETERNITY PE The same desk call is Attempted on two IP devices with same credentials Mobile with SIP Client
IP Telephony Presence and IM • Identify the Presence and Mode of Communication just before you Make a Call • Status of Availability - Online, Offline • User’s Willingness to Participate - Busy, Available on Mobile, Our of office etc. • Preferred Mode of Communication - Call, Text Messaging • Reduce the Number of Failed Call Attempts • Integrated Presence Server of NE maintains and distributes the Status of all IP users
IP Telephony Voice Call Over UMTS (3 G) • Make Vo. IP calls via over UMTS (3 G) SIM inserted in ETERNITY NE • Vo. IP calls can be Made in Absence of Wired Internet Connectivity • Remote Workers can User DISA to use this Facility ITSP Proxy GSM/UMTS (3 G) ETERNITY PE
IP Telephony Peer-to-Peer Calls • Place Vo. IP calls without Involving a Proxy Sever • End User devices can be SLT, DKP or IP extensions located at anywhere in the world • IP Addresses of Various SIP Devices Can be Programmed in a Peer-to-Peer Table • 900 Such Entries Can be Programmed • Shorter Extension Codes Can be Defined in Place of Long Number Strings/Addresses SLT IP DKP Router IP Phone ETERNITY PE Router WA N IP Phone 302
IP Telephony Multi-Site Connectivity ETERNITY IP-PBX Loc ho ne AT As Internet SL Ts N P IP P PC hon So e ft P N l LA DK A al L T Loca SL Branch Office (without any PBX System) Head Office (with ETERNITY IP-PBX) Mobile SIP Client Vo. IP Gateway PSTN Multi-Branch Connectivity using IP Networking TW T Existing PBX SL T International Brach Office (with Traditional PBX System)
Mobility Features Direct Inward Station Access (DISA) • Field Users can access Telephony Features from their Mobile Phones • Access to PBX features such as Making and Receiving Calls, Transfer, Forward, Conference Calls, Access to Voice Mail, etc. while Roaming DKP SLT 230 GSM/UMTS(3 G) Network Coverage 201 202 228 IP Phone ETERNITY PE 231 232 Field Mobile Workforce IP Softphone 229 Office
Mobility Features Dual Ring • Both Desk phone and Mobile Rings Simultaneously • User can Pick up the Call from any of the Two Terminals • Helps Users to Stay Connected from Anywhere Desk Phone Caller CO/GSM /UMTS(3 G) Vo. IP ETERNITY PE Mobile Phone
Mobility Features Call back on Mobile • When a Caller Misses a call on any of the Trunk (CO, GSM/3 G or Vo. IP), ETERNITY NE Automatically Gives a Call back • On Receiving the Call, User is provided with Options viz. DID, Follow Auto-Attendant or Call Routed to the Operator • Caller’s Numbers should be Programmed in Trusted Caller’s List Caller Leaves Missed Call on Any of the NE Trunks Port and System Initiates Auto Call back PSTN/GSM /UMTS(3 G) /Vo. IP Auto-Attendant Sales Person Operator ETERNITY PE DID
Mobility Features SPARSH M 2 S – Mobile Softphone Comprehensive Call Management One-Touch Access to PBX Features Corporate Directory Integration Video Calling Presence Sharing and Instant Messaging Voice Mail Access Conversation Recording Available On
UNIFIED COMMUNICATIONS VARTA WIN 200 – The UC CLIENT FOR SEAMLESS COLLABORATION
UNIFIED COMMUNICATIONS VARTA WIN 200 – The UC CLIENT FOR SEAMLESS COLLABORATION • Windows Desktop based UC Client for Seamless Collaboration • Corporate Directory Integration • 1000 DSS & 600 BLF keys for Monitoring • Popup Window for Incoming Message and Call • Comprehensive Call Management - Hold, Transfer, Forward, DND • Presence Sharing and Instant Messaging • Video Calling • Drag and Drop Conference • Contact Grouping • Works with SARVAM UCS and existing IP-PBX ETERNITY V 12 R 5. 2 onwards
Mobility Features Email to SMS • It enables users to send SMS from their email client using GSM SIM in the Matrix IP-PBX. It also supports Bulk SMS with flexibility of assigning it to selective users. • Key Benefits ü Saves cost as No third-party software required ü Send Bulk Messages with up to 999 numbers ü Compatible with majority of Email clients (Gmail, MS Outlook, Yahoo mail etc. ) ü Get report of Delivery status on Email
Mobility Features SIM Balance Inquiry and Recharge • No Need to Remove SIM from GSM/UMTS(3 G) Module for Balance Inquiry or Recharge • Recharge / Inquire the SIM Balance from Web-based Management *141* Current balance is 32. 5350. RC 26, V 2 V Local-30 p/min, 30 days. Dial *44*26# Ckt scrore at just Rs 3/Day. To act, dial *123*04# Balance Inquiry Number *140*12 345678 901234 56# Reply from Service Provider Recharge Coupon Number
Intelligent Functions Auto Attendant • Eliminate the Need of an Operator to Route Calls, Auto-Attendant does it all • Customers can Reach to Desired Extension without the help of an Operator • Keep your Organization Running 24 x 7 by Greeting Callers round-the-clock • Greetings as per Time of the Day – Morning, Evening and Off Hours
Intelligent Functions Auto Attendant 1 Calling Joseph Caller 2 PSTN GSM/UMT S /Vo. IP Welcome to ABX Inc. ! Please Dial Extension Number 7 -Dial by Name 8 -Leave a Message 5 -Listen Promotional Scheme 9 -Go to Activity: Calling Operator 0 Call Disconne ct # The Person you wish to talk is not available. Please dial… 1 to retry 9 to go to operator 0 to go to initial node # to disconnect 9 Operato r Dialed Extension Number: 501 Dial by Name: Joseph, Dial 567 1 8 Welcom e Greeting s 4 Call Established 5 Presenting Other Options 7 3 6 Joseph 501 Smith 502 No Answer User Busy Sara 503
Intelligent Functions Automatic Number Translation • No Need to Remember Additional digits to be Added or Removed while Placing a Call • Modify the Dialed Number by adding Specific Area Code or Country Code Automatically • Simply Dial Large Numbers by Entering String of Short Numbers
Intelligent Functions Caller-ID based Routing Incoming Call First Lands NE Checks Incoming CLI On the Operator’s Extension with the Numbers Stored in and then Transferred to the Programmed CLI Table and Appropriate Extension Directly Transfers it to the Respective Extension Caller gets Directly Connected to Desired Ideal Route Extension PSTN MD’s Residence ETERNITY PE MD’s Extension Operator Scenario 1 Normal Routing Scenario 2 CLI based Routing Actual Route No Need of Operator to Route Calls
Intelligent Functions Least Cost Routing • Automatically Selects the Most Economical Route for Each Outgoing Trunk Call • Comprehensive LCR • 3 Types of LCR: ü Time based ü Number based ü Combination of Time and Number based • Call made Outside the Organization are always at Least Possible Cost 6 987 Vo. IP 9 689 7 +15768999876 09998396496 2630555 099 983 ETERNITY PE PSTN 964 96 GSM/3 G
Mobility Features Logical Partitioning • Allow or Deny Calls in-between CO, Mobile or Vo. IP networks • Comply Country Specific Telecom Regulations
Intelligent Functions Return Call to Original Caller (RCOC) • Boon for the Big Organization where Group of Trunks shared by Number of Users • If the Called Person does not Pick up the Call in event of Missed Call or Busy • Called party can Directly Reach to the Concern person without any Delay • Bypass Operator and Auto-Attendant • Saves time of the Caller and Reduces Hassel for Operator to ask who has Called • Supported on GSM/UMTS(3 G) and Vo. IP(SIP) Trunks Called Party is Busy or no Replying Ext no. 301 Dial Number GSM /UMTS(3 G) /Vo. IP 301 System Stores Calling Party’s no. with its Extension Port When the User Calls Back, Call Gets Routed to the Same Extension
Intelligent Functions Scheduled Call Forward • Forward Desk calls to Different Number as per Day or Night Time • Destination Numbers can be Other Extension, External Number or Voice Mail • For example: Desk calls can be Forwarded to User’s mobile during Day time, Residence number at Night Time
Voice Mail System Voice Mail to Email • Incoming Voice Mail is forwarded to User’s Email account • Notification can be made With or Without Attachment
Voice Mail System Conversation Recording • The User can Record his Conversation in his Personal Mail Box • The User can Listen Recorded Conversations Stored in the Mail Box along with other Messages • Extremely Useful Feature for Organizations that works on Verbal Commitments
Simplified Management SMDR with Call Cost Calculation • Call Detail Record of Outgoing, Incoming and Internal Calls • 6000 Outgoing, 5000 Incoming and 1000 Internal Calls • Filters like Call Duration, Calling Number, Trunk, Extension etc. helps in Call Analysis • Structured Call Charges – based on the Outgoing Trunk used for Dialing • Options of Fixed, Unit wise and Percentage wise Service Charge • Charges on Special days can be Defined • Call Rates can also be Defined based on the Time-Zone • Print SMDR Reports can be Printed in Online and Offline Mode
Simplified Management Global User Groups • Multiple Extensions can be Grouped under a User Group • Incoming Call the Extensions Ring as per the Assigned Priorities • On receiving a Call, the Extensions Rings according to the assigned Priorities • Group Members can Spread across Different Geographic Locations
Simplified Management Remote Management • Built-in Web-server Functionality for Remote Programming, • Saves Time and Cost of Technical Support • Two Programming Access Modes ü System Administrator (SA) ü System Engineer (SE) • Supported Languages ü English, French, German, Portuguese, Spanish, Italian
Productivity Boosting Features Alarms and Reminders with Snooze • Set Once/Repeat Alarm for All Users • Alarm Snooze Ensures that no Alarms get Missed • Alarms Types: Automated or Operator Served • Generate Report of Non Served Alarms • Alarm Notification Type: ü Voice Mail ü Auto Generated Voice Message ü Music on Hold ü Operator
Productivity Boosting Features Conference – Up to 15 Participants Office Employees Logistics & Transportation 00 GSM UMTS/3 G Reception Local LAN Factory Workers Internet ETERNITY PE Field Sales Person (Mobile SIP Client) PSTN
Productivity Boosting Features Conference – Dial-in • Callers can join in a conference by dialing a conference dial-in code at a pre-defined time Logistics & Transportation Up to 15 People can be included in single Dial-in Conference Reception Local LAN Factory Workers Internet Sr. Manager-Production ETERNITY PE CO Field Sales Person (Mobile SIP Client) Technical Support Team Sr. Manager-Sales
Productivity Boosting Features COMPUTER TELEPHONY INTEGRATION (CTI) • TAPI 2. 2 Support • Call Control Features - Dial, Transfer, Hold/Retrieve, Transfer, Conference • Live Monitoring of Trunk and Extensions-Called Number, Extension Status, CLI of Received Calls • Supports IVR, ACD, Dialers, Voice Logging with third party CTI Applications • Database Integration - MS Outlook, CRM, ERP Call Centers Contact Centers Customer focused organizations
Productivity Boosting Features Key Benefits of CTI • Improve staff efficiency and customer satisfaction • Set Monthly Call Budget for Individual Extension • Exceeding the Budgeted Value, Extension is Barred from Calling Facility • Get customer information prior call connection
Cost Control Features Call Budget on Trunks and Extensions • Control the Use of Trunk Resources and Extensions • Supports innovative business applications like IVR, ACD, Dialers, Voice Logging, etc. with third party CTI Applications • Integration with various customer database like MS Outlook, CRM, ERP, etc • Budgeted Value can be Cleared Manually or Automatically Every Month
Cost Control Features CUG over GSM/UMTS(3 G) • Communicate with Field Employees at Zero Call Cost Incoming Number: +91 9999900005 • Insert as many as Two CUG SIMs in Two GSM/UMTS(3 G) Modules +91 9999900001 • Any Call made to Field Employee is routed via CUG SIMs of Module +91 9999900005 GSM/UMTS (3 G) Card +91 9999900002
Cost Control Features Toll Control • Assign Call Privileges/Permissions to Individual Users • Allow or Deny Certain Numbers to be Dialed • Allow or Deny Calls during Day and Night Hours Confidential
ETERNITY PE Certifications • Conformité Européene • FEDERAL COMMUNICATIONS COMMSSION • Restriction of Hazardous Substance
Technical Specifications
ETERNITY PE Technical Specifications ETERNITY PE 3 SS Power Supply (Input) Power Consumption (Typical) 3 SP 100 -240 VAC, 47 -65 Hz 6 SP 25 Watt 40 Watt 29. 8 × 5. 2 × 30. 0 cm (11. 73”x 2. 04”x 11. 8”) 29. 8× 5. 2× 30. 0 cm (11. 73”x 2. 04”x 11. 8”) 43. 9× 5. 2× 30. 0 cm (17. 28”x 2. 04”x 11. 8”) Unit Weight 1. 5 kg (3. 3 lbs) 1. 57 kg (3. 45 lbs) 2. 51 kg (5. 52 lbs) Installation Wall Mount, Table Top, 19” Rack Dimensions (W X H X D)
Summary Ordering Information PRODUCT DESCRIPTION ETERNITY PE 3 SS PBX with 3 CO and 12 Single Line Telephone Ports ETERNITY PE 3 SP PBX with 4 CO and 16 Single Line Telephone Ports ETERNITY PE 6 SP PBX with 4 CO, 2 Digital and 48 Single Line Telephone Ports
Reference Information • Type of Presentation: Product Presentation • Number of Slides: 73 • Revised on: 7 th June 2016 • Version-Release Number: V 3. R 2 For Further Information Please Contact: Email ID: More@Matrix. Com. Sec. com Visit us at www. matrixtelesol. com
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