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Establishing Quality Culture in HEIs: Role of Institutional Quality Assurance Cell Professor Dr. M. Establishing Quality Culture in HEIs: Role of Institutional Quality Assurance Cell Professor Dr. M. Abul Kashem Quality Assurance Specialist Quality Assurance Unit, HEQEP University Grants Commission of Bangladesh Mobile: 01711 -957 558 E-mail: kashem [email protected] com 1 6 1 7 1 U 0 S 2 N ly u J 3/15/2018

Purposes of Quality in Higher Education There are Two main purposes for Attaining Quality Purposes of Quality in Higher Education There are Two main purposes for Attaining Quality in Higher Education: (a) Fitness of the Purpose for… Graduates to attain outcomes in terms of Knowledge, Skills and Attitudes so that they are being able to meet the needs of stakeholders. q. Knowledge is power q. Action speaks louder than words q. Attitude is a little thing, but it makes a big difference. 2 3/15/2018

How to Improve Quality in Higher Education ? Teaching: formal arrangement for increasing Learning: How to Improve Quality in Higher Education ? Teaching: formal arrangement for increasing Learning: L e a r n e r increasing ATTITUDES, knowledge and skills of learners by their own initiatives and efforts Informal Education: family, halls of residence, play ground & environment etc. Parents/ Guardians 3 KNOWLEDGE, attitude and skills of learners Training: formal arrangement for increasing SKILLS, knowledge A d m i n i s t r a t io n Teachers Holistic Approach to Improve the Quality in Higher Education and attitudes of Improving Quality in Higher Education Guidance and Counseling: existing job holders Non-Formal Education of Learners: co-curricular, extracurricular activities, seminar, conference, workshops, study visits, tours, debates etc. constant monitoring, feedback & advice 3/15/2018

Confucius says… “ I hear and I forget, I see and I remember, I Confucius says… “ I hear and I forget, I see and I remember, I do and I understand. ” Knowledge Skills g in k in Th e iv t si Po Skill makes a man worthy Attitude 4 3/15/2018

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চ ন র এক ব শবব দয লয কয নট ন ছ তরদ র চ ন র এক ব শবব দয লয কয নট ন ছ তরদ র হচছ । ভ ল বযবহ র র জনয ৫০ % ড সক উনট দ য সথ ন য গণম ধযম র খবর বল হয ছ ইউন ভ রস ট ত য ছ তর করমচ র দ র এব ত দ র স থ দ খ `হয ল `, বলব এর ফল আসব । ত র দপর র করমচ র দ র এই ড সক উনট খ ব র র ক জ র , পরব ঞচল য স থ ভ ল `পল জ `, `ধনযব দ আনহই নরম ল বযবহ র করব ` ইতয দ প ব । দ ম ৬ ইউয ন পরশ স করল ও ($১. ৬০ ) থ ক খ ব র র ত ন ইউয ন দ ম কম ন ন ম হব । আনহই ব শবব দয লয র করমকরত জ ফয ম বলছ ল ন ``সমপরত ছ তরর ক ভ ব সদবযবহ র শ খত প র , ত ন য আম দ র মধয ভ ল একট আল চন হয। স খ ন ই হয য Source: Daily nayadiganta, dated 11 May 2016স দধ নত এই ভ ল বযবহ র শ খ ন র ক জ ব শবব দয লয র কয নট নক আমর ক জ ল গ ত প র । `` ,

Learners retain…… 10% of what they read 20% of what they hear 30% of Learners retain…… 10% of what they read 20% of what they hear 30% of what they see 50% of what they see & hear 70% of what they say as they talk 90% of what they say as they do a thing

Importance of Skill-Based Education Personal Skills Interpersonal Skills Writing Skills Leadership Skills Numeracy Skills Importance of Skill-Based Education Personal Skills Interpersonal Skills Writing Skills Leadership Skills Numeracy Skills Learning Skills Parenting Skills Communication & ICT Skills 9 Presentation Skills Community Skills 3/15/2018

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Education is not the filling of a pail, but the lighting of a fire. Education is not the filling of a pail, but the lighting of a fire. -William Butler Yeats This quotation means that you do not just provide lists of facts, and talk to the students during your entire class time. What education really means is lighting the fire for knowledge, skills and attitudes about a subject that engages the students in the collaborative process of Effective learning!

b) Fitness for the purpose of. . Improving HEI/program offering entity in terms of b) Fitness for the purpose of. . Improving HEI/program offering entity in terms of its Capacity & Process to facilitate the attainment of Intended Learning Outcomes (ILOs): Capacity: Quality of Learners: commitment and interest with respect to knowledge, attitudes and skills Quality of Staff: commitment, to knowledge, skills and attitudes Content: reflected in relevant curricula for the acquisition of basic skills, attitude and knowledge referring for life. Facilities: physical, co- & extra-curricular activities. Environments: governance, safety and security 12 3/15/2018

Processes: Enrollment: admission policies Curricula: effective and student centered learning(SCL)/ outcome based teaching learning Processes: Enrollment: admission policies Curricula: effective and student centered learning(SCL)/ outcome based teaching learning (OBTL). Budgeting: salaries; capital; endowment management etc. Planning: strategic planning, curricular planning, etc. Staff development: education/training, communication 13 3/15/2018

Processes (contd…. . ) Student Support: student advising & counseling, progress towards degree completion, Processes (contd…. . ) Student Support: student advising & counseling, progress towards degree completion, scholarship sanctions, etc. Residence Life: housing selection, training for residential hall staff, conflict resolution/mediation Advancement: fund-raising, alumni relations, public relations, government/corporate relations, community relations, etc. 14 3/15/2018

Quality Assurance Systems Quality assurance can be described as the systematic, structured and continuous Quality Assurance Systems Quality assurance can be described as the systematic, structured and continuous attention to quality in terms of quality maintenance and improvement. Quality Assurance System has two distinct wings: (i) Internal Quality Assurance (IQA), and (ii) External Quality Assurance (EQA). Quality Assurance System in Higher Education Internal Quality Assurance (IQA) üFollow up External Quality Assurance (EQA) üExternal assessment üCertification üSelf-Assessment üEnhancement Accreditation 3/15/2018 15

Self Assessment Criteria and Standards (09 Criteria and 70 Standards) 1. Governance (Standards - Self Assessment Criteria and Standards (09 Criteria and 70 Standards) 1. Governance (Standards - 13) 2. Curriculum Content Design and Review (Standards - 5) 3. Student Admission, Progress and Achievements (Standards- 9) 4. Physical Facilities (Standards- 2) 5. Teaching-Learning and Assessment (Standards - 10) 6. Student Support Services (Standards - 8) 7. Staff and Facilities (Standards - 16) 8. Research and Extension (Standards - 4) 16 9. Process Management & Continuous Improvement (Standards- 3) 3/15/2018

Quality Race………… But no end 17 Quality Race………… But no end 17

Struggling Hard To Survive Running alone within the boundary ignoring global trends… resulting no Struggling Hard To Survive Running alone within the boundary ignoring global trends… resulting no progress 18

Quality Race………… Running Hard to Remain in the Group Running Harder to be Ahead Quality Race………… Running Hard to Remain in the Group Running Harder to be Ahead 19

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Institutionalization of IQAC Objectives Establish a quality assurance culture within the university 22 3/15/2018 Institutionalization of IQAC Objectives Establish a quality assurance culture within the university 22 3/15/2018

Functional Relationship Among the Structures of QA QAU vs IQAC The QAU of UGC Functional Relationship Among the Structures of QA QAU vs IQAC The QAU of UGC shall consider the IQACs as the main agency for establishing the quality culture in HEIs IQAC shall be responsible for the quality assurance of the university under the guidance of QAU The QAU will provide Policy guidelines to the IQAC to implement QA process The IQAC shall liaise between the QAU, UGC and Universities

Functional Relationship Among the Structures of QA QAC vs IQAC shall oversee the activities Functional Relationship Among the Structures of QA QAC vs IQAC shall oversee the activities of IQAC shall be an advisory body to the IQAC shall act as a forum for discussion on QA related affairs QAC shall support IQAC to promote quality assurance culture The IQAC shall place all of its activity reports to the QAC for endorsement 24

Functional Relationship Among the Structures of QA VC & SYNDICATE vs IQAC The Vice Functional Relationship Among the Structures of QA VC & SYNDICATE vs IQAC The Vice Chancellor as the Chairman of the QAC of the university shall place all the decisions, documents, QA strategic plan of the university and reports prepared by the IQAC for ratification and endorsement by the Syndicate through Academic Council.

Functional Relationship Among the Structures of QA SAC vs IQAC will prepare a schedule Functional Relationship Among the Structures of QA SAC vs IQAC will prepare a schedule of Program Offering Entity(Po. E) for Self-Assessment (SA) and request Po. E to form SA Committee IQAC will take necessary steps for SAC approval by the VC SAC will prepare SA Report (SAR) and the IQAC will take necessary initiative to complete the external peer review (EPR) of SAR

Functional Relationship Among the Structures of QA SAC vs IQAC will make necessary arrangements Functional Relationship Among the Structures of QA SAC vs IQAC will make necessary arrangements for selection, hiring and signing of contract with the External Peer Reviewer (EPR). Provide administrative and financial support to carry out the SA exercise and peer reviewing. IQAC will oversee the activities of SAC

Staff Recruitments Appointment shall follow the university’s relevant recruitment and service rules (through forming Staff Recruitments Appointment shall follow the university’s relevant recruitment and service rules (through forming Selection Committee approved by the Ho. PE). They must be computer literate (MS Office, internet browsing). They must have good command over English and Bengali reading and writing. The Director may also avail the services of the permanent staff of the university by giving them additional responsibilities, and pay them financial benefits as per university rules.

Eligible Expenditure Awareness programs for teachers and students about self assessment and QA in Eligible Expenditure Awareness programs for teachers and students about self assessment and QA in higher education. Only one overseas training/workshop for Director and Additional Directors which will be arranged by the QAU; External peer review of SAR. Organizing training courses within the university. Holding workshop/seminar etc. Procurement of goods, works and services.

Non-Eligible Expenditures Salary and allowances for the permanent staff Any establishment/recurring/revenue expenditures of the Non-Eligible Expenditures Salary and allowances for the permanent staff Any establishment/recurring/revenue expenditures of the IQAC office; Large civil works Costs not related to IQAC activities and not included in the QAP-IQAC proposal. No foreign visit except the training workshop organized by QAU

Procurements Goods: Collection of books, manuals and office equipment (computer and accessories, photocopier, printer, Procurements Goods: Collection of books, manuals and office equipment (computer and accessories, photocopier, printer, scanner, multimedia projectors, air conditioner, appliances etc. ) for IQAC office and conference room; Furniture/Fixtures for IQAC office; Printing and stationeries for IQAC Office and SA purposes; Works: Renovation/Repairing/Refurbishing for IQAC office and IQAC Conference room (maximum BDT 5, 000. 00 only)

Procurements contd. Services: Remuneration, TA/DA and local hospitality for the resource persons invited to Procurements contd. Services: Remuneration, TA/DA and local hospitality for the resource persons invited to conduct training/workshop and international (maximum one international) expert invited for peer review of SAR (maximum BDT 3, 000. 00). Repair/maintenance of office equipment; Payments for intellectual properties use etc.

Summary of the Major Functions of the IQAC Hiring EPRs Liaison betn. QAU & Summary of the Major Functions of the IQAC Hiring EPRs Liaison betn. QAU & Univ. Training of Teachers Reporting 33 Establishing QA Culture at the University IQAC Administrative & Financial Support to SA Activities Form QAC Competent Staff Recruitment Organize Workshops/ Seminars Procurement 3/15/2018

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