Enterprise Resource Planning And Collaboration Systems Chapter ten

Enterprise Resource Planning And Collaboration Systems Chapter ten overview • SECTION 10. 1 - ENTERPRISE RESOURCE PLANNING – Enterprise Resource Planning – Core and Extended ERP Components – ERP Vendor Overview – ERP Benefits and Risks (Cost) – The Connected Corporation – Integrating SCM, CRM, and ERP – The Future of ERP • SECTION 10. 2 – COLLABORATION SYSTEMS – Teams, Partnerships, and Alliances – Collaboration Systems – Knowledge Management Systems – Content Management Systems – Workflow Management Systems – Groupware Systems – Collaboration Trends ITO 07 -06 -13 Bild 10 -1

10. 1. • ENTERPRISE RESOURCE PLANNING Enterprise resource planning – integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprisewide decisions by viewing enterprisewide information on all business operations ITO 07 -06 -13 Bild 10 -2

CORE AND EXTENDED ERP COMPONENTS ITO 07 -06 -13 Bild 10 -3

ERP vendor overview • SAP boasts 20, 000 installations and 10 million users worldwide • ERP solutions are growing because: – ERP is a logical solution to the mess of incompatible applications that had sprung up in most businesses – ERP addresses the need for global information sharing and reporting – ERP is used to avoid the pain and expense of fixing legacy systems ITO 07 -06 -13 Bild 10 -4

ERP VENDOR OVERVIEW ITO 07 -06 -13 Bild 10 -5

Erp software • Successful ERP projects share 3 attributes 1. Overall fit • Off the rack and tailored to fit • Custom made 2. Proper business analysis • Successful companies spend up to 10 percent of the project budget on a business analysis 3. Solid implementation plans • A plan is needed to monitor the quality, objectives, and timelines ITO 07 -06 -13 Bild 10 -6

ERP benefits and risks • Common ERP benefits 1. Integrate financial information 2. Integrate customer order information 3. Standardize and speed up manufacturing processes 4. Reduce inventory 5. Standardize human resource information ITO 07 -06 -13 Bild 10 -7

Erp benefits and risks ITO 07 -06 -13 Bild 10 -8

The connected corporation • SCM, CRM, and ERP are the backbone of e-business • Integration of these applications is the key to success for many companies • Integration allows the unlocking of information to make it available to any user, anywhere, anytime ITO 07 -06 -13 Bild 10 -9

The connected corporation • At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system ITO 07 -06 -13 Bild 10 -10

The connected corporation • ERP systems automate business processes ITO 07 -06 -13 Bild 10 -11

The future of erp • Lines between SCM, CRM, and ERP will continue to blur – Internet – continue to help organizations integrate data and process across functional departments – Interface – customizable employee browsers – Wireless technology – support a mobile workforce ITO 07 -06 -13 Bild 10 -12

10. 2. COLLABORATION SYSTEMS • Organizations create and use teams, partnerships, and alliances to: – Undertake new initiatives – Address both minor and major problems – Capitalize on significant opportunities • Organizations create teams, partnerships, and alliances both internally with employees and externally with other organizations ITO 07 -06 -13 Bild 10 -13

Teams, partnerships, and alliances • Collaboration system – supports the work of teams by facilitating the sharing and flow of information ITO 07 -06 -13 Bild 10 -14

Teams, partnerships, and alliances • Organizations form alliances and partnerships with other organizations based on their core competency – Core competency – an organization’s key strength, a business function that it does better than any of its competitors – Core competency strategy – organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes ITO 07 -06 -13 Bild 10 -15

Teams, partnerships, and alliances • Information technology can make a business partnership easier to establish and manage – Information partnership – occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer • The Internet has dramatically increased the ease and availability for ITenabled organizational alliances and partnerships ITO 07 -06 -13 Bild 10 -16

Collaboration systems • Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management • Collaboration system – an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information ITO 07 -06 -13 Bild 10 -17

Collaboration systems • Two categories of collaboration 1. Unstructured collaboration (information collaboration) - includes document exchange, shared whiteboards, discussion forums, and e-mail 2. Structured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules ITO 07 -06 -13 Bild 10 -18

Collaboration systems • Collaborative business functions ITO 07 -06 -13 Bild 10 -19

Collaboration systems • Collaboration systems include: – Knowledge management systems – Content management systems – Workflow management systems – Groupware systems ITO 07 -06 -13 Bild 10 -20

Knowledge management • Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions • Knowledge management system (KMS) – supports the capturing and use of an organization’s “know-how” ITO 07 -06 -13 Bild 10 -21

Explicit and tacit knowledge • Intellectual and knowledge-based assets fall into two categories 1. Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT 2. Tacit knowledge - knowledge contained in people’s heads ITO 07 -06 -13 Bild 10 -22

Explicit and tacit knowledge • The following are two best practices for transferring or recreating tacit knowledge – Shadowing – less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work – Joint problem solving – a novice and expert work together on a project ITO 07 -06 -13 Bild 10 -23

KM Technologies • Knowledge management systems include: – Knowledge repositories (databases) – Expertise tools – E-learning applications – Discussion and chat technologies – Search and data mining tools ITO 07 -06 -13 Bild 10 -24

Content management systems • • Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment CMS marketplace includes: – Document management system (DMS) – Digital asset management system (DAM) – Web content management system (WCM) ITO 07 -06 -13 Bild 10 -25

Workflow management systems • Work activities can be performed in series or in parallel that involves people and automated computer systems • Workflow – defines all the steps or business rules, from beginning to end, required for a business process • Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process ITO 07 -06 -13 Bild 10 -26

Workflow management systems • Messaging-based workflow system – sends work assignments through an e-mail system • Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document ITO 07 -06 -13 Bild 10 -27

Work. Flow Management Process 2 Avvisa Wordmall Ej OK Process 1 Mottagning Process 3 Kalkylering Process 4 Fakturering Process 5 Varuplock Process 6 Leverans ÄRENDE Internet Excel Faktureringsprogram Lagersystem Tullsystem Ett övervakande system som ser till att ett inkommande ärende passerar vissa personer/processer och att fördefinierade program automatiskt startas på deras PC I systemet finns också regler inbyggda Ger Säkerhet, kontroll och överblick ITO 07 -06 -13 Bild 10 -28

Groupware systems • Groupware technologies ITO 07 -06 -13 Bild 10 -29

Groupware systems • Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing ITO 07 -06 -13 Bild 10 -30