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Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer DMS EXPO Köln, 19. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer DMS EXPO Köln, 19. September 2006 PROJECT Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 1 CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H

Contents • Babylon: Terms & Acronyms • Definition • The „ 5 C“ of Contents • Babylon: Terms & Acronyms • Definition • The „ 5 C“ of ECM • ECM Components • Market Developments and Trends Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 2 • Outlook

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 3

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 4

EDM Digital Asset Management DRM Electronic Records REA Multi Channel Distribution EDM Preservation Management EDM Digital Asset Management DRM Electronic Records REA Multi Channel Distribution EDM Preservation Management Wissensmanagement Document Information Lifecycle Management Elektronische Signatur Scanning COLD Portale ILM TCM Enterprise Content Integration KM Web Content Management Engineering Document Management E-Mail Management Content Management BPM Technologies Document Related Workflow VCM Imaging Capture EDRMS Electronic Document -Management IRS Revisionssichere CTA BPM Archivierung Digital Rights Management Preservation Digital Collaboration Signature Asset Management MAM EDM DAMMedia Compliant Transaction Archivin DMS Elektronische Archivierung e. Signature Records Management ERM Single Instance Archivierung DM Business Process Management E-Business Enterprise Application Output Management UDM IDARS Integration EAI EAkte Optical Filing Groupware Single Source WCM OMS Enterprise Content Management i. ECM Knowledge Management Publishing Document Warehouse Intranet DRT CMS Collaborative Commerce IDOM Repository Workflow EDM Collaborative Commerce Management Business Process Multi. Media-Datenbanken ASP / DMCO Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 5 © PROJECT CONSULT 2002

PDD EDM Digital Asset Management DRM Electronic Records REA Multi Channel Distribution TCM ECM PDD EDM Digital Asset Management DRM Electronic Records REA Multi Channel Distribution TCM ECM Wissensmanagement Asset Management Document Management Elektronische Information Lifecycle Management Signatur Scanning COLD Portale ILM TCM Enterprise Content Integration KM Web Content Management Engineering Document Management E-Mail Management Content Management BPM Technologies Document Related Workflow VCM Imaging Capture EDRMS Electronic Document -Management IRS Revisionssichere CTA BPM Archivierung Digital Rights Management Preservation Digital BI Collaboration Signature Asset Management MAM EDM DAMMedia Compliant Transaction Archiva DMS Elektronische Archivierung Records Management ECM e. Signature ERM Single Instance Archivierung DM Business Process Management E-Business Enterprise Application Output Management UDM IDARS Integration EAI EAkte Optical Filing Groupware Single Source WCM OMS Enterprise Content Management UDO i. ECM Knowledge Management Publishing Enterprise Content Management Document Warehouse Intranet DRT Collaborative Commerce IDOM Repository DCT CMS Workflow EDM Collaborative Commerce Management Business Process Multi. Media-Datenbanken ASP / DMCO Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 6 © PROJECT CONSULT 2002

PDD EDM Digital Asset Management DRM Electronic Records REA Multi Channel Distribution TCM ECM PDD EDM Digital Asset Management DRM Electronic Records REA Multi Channel Distribution TCM ECM Wissensmanagement Asset Management Document Management Elektronische Information Lifecycle Management Signatur Scanning COLD Portale ILM TCM Enterprise Content Integration KM Web Content Management Engineering Document Management E-Mail Management Content Management BPM Technologies Document Related Workflow VCM Imaging Capture EDRMS Electronic Document -Management IRS Revisionssichere CTA BPM Archivierung Digital Rights Management Preservation Digital BI Collaboration Signature Asset Management MAM EDM DAMMedia Compliant Transaction Archiva DMS Elektronische Archivierung e. Signature Records Management ERM Single Instance Archivierung DM Business Process Management E-Business Enterprise Application Output Management UDM IDARS Integration EAI EAkte Optical Filing Groupware Single Source WCM OMS Enterprise Content Management UDO i. ECM Knowledge Management Publishing Enterprise Content Management Document Warehouse Intranet DRT Collaborative Commerce IDOM Repository DCT CMS Workflow EDM Collaborative Commerce Management Business Process Multi. Media-Datenbanken ASP / DMCO ECM Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 7 © PROJECT CONSULT 2002

? Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung ? Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 8

ERP CRM CMS Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT ERP CRM CMS Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 9

ERP CR M CMS CM Enterprise Content Management Definitions, components, and challenges Dr. Ulrich ERP CR M CMS CM Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 10 ECM

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 11

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 12

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 13

CAPTURE MANAGE Business Data Processes Enterprise Content Management Definitions, components, and challenges Dr. Ulrich CAPTURE MANAGE Business Data Processes Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer Unstructured Content STORE DELIVER PRESERVE PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 14 AIIM International, 2001

Enterprise Content Management: Technologies used to Capture, Manage, Store, Preserve, and Deliver Content and Enterprise Content Management: Technologies used to Capture, Manage, Store, Preserve, and Deliver Content and Documents related to Organizational Processes. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 15

Enterprise Content Management is a Strategy or Vision, Vision not a single Product! Enterprise Enterprise Content Management is a Strategy or Vision, Vision not a single Product! Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 16

Enterprise Content Management – infrastructure AIIM International E-Business ERP AP/AR RM/A CRM HRM EAI Enterprise Content Management – infrastructure AIIM International E-Business ERP AP/AR RM/A CRM HRM EAI Workflow Data Warehousing Mining Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 17 Domino Integration Collaboration Web Content Management Exchange Enterprise Applications RDMS Doc Mgmt Imaging File System Enterprise Content Management Infrastructure

ECM concept #1 AIIM International E-Business ERP AP/AR RM/A CRM HRM EAI Middleware Workflow ECM concept #1 AIIM International E-Business ERP AP/AR RM/A CRM HRM EAI Middleware Workflow Data Warehousing Mining Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 18 Domino Collaboration Web Content Management Exchange RDMS Doc Mgmt Imaging File System Enterprise Applications Integration Enterprise Content Management Infrastructure

ECM concept #2 AIIM International E-Business ERP AP/AR RM/A CRM HRM Enterprise Applications Independent ECM concept #2 AIIM International E-Business ERP AP/AR RM/A CRM HRM Enterprise Applications Independent Services for all Applications EAI Workflow Data Warehousing Mining Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 19 Domino Integration Collaboration Web Content Management Exchange RDMS Doc Mgmt Imaging File System Enterprise Content Management Infrastructure

ECM concept #3 AIIM International E-Business ERP AP/AR RM/A CRM HRM Enterprise Applications Uniform, ECM concept #3 AIIM International E-Business ERP AP/AR RM/A CRM HRM Enterprise Applications Uniform, Federated Enterprise Repository for all Types of Information EAI Workflow Data Warehousing Mining Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 20 Domino Integration Collaboration Web Content Management Exchange RDMS Doc Mgmt Imaging File System Enterprise Content Management Infrastructure

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 21

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 22

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 23

Content Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Content Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 24

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 25

Collaboration Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Collaboration Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 26

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 27

Compliance Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Compliance Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 28

, , . . . whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies , , . . . whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies or makes a false entry in any record, document or tangible object with intent to impede, obstruct or influence the investigation or proper administration of any matter within the jurisdiction of any department or agency of the United States or any case filed under title 11 or in relation to, or contemplation of any such matter of case, shall be fined under this title, imprisoned not more than 20 years, or both. " Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 29 (Sarbanes-Oxley Act of 2002, Sec. 802, § 1519)

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 30

Continuity Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Continuity Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 31

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 32

Cost Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Cost Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 33

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 34

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 35

AIIM Model for ECM Enterprise Content Management MANAGE Collab DM STORE CAPTURE WF/ BPM AIIM Model for ECM Enterprise Content Management MANAGE Collab DM STORE CAPTURE WF/ BPM Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 36 RM PRESERVE WCM DELIVER

CAPTURE Input Management Human created Recognition • Office Documents • OCR • Form • CAPTURE Input Management Human created Recognition • Office Documents • OCR • Form • HCR • Rich Media • ICR • Microfilm • OMR Indexing Input Designs • Barcode Application created • ERP Forms Processing E-Forms/Web-Forms • XML Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 37 • Financial Applications Aggregation • E-Billing COLD/ERM Input Categorization

CAPTURE Human created Recognition • Office Documents • OCR • Form • HCR • CAPTURE Human created Recognition • Office Documents • OCR • Form • HCR • Rich Media • ICR • Microfilm • OMR Indexing Input Designs • Barcode Application created • ERP Forms Processing E-Forms/Web-Forms • XML Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 38 • Financial Applications Aggregation • E-Billing COLD/ERM Input Categorization

CAPTURE Application created Human created Recognition • Office Documents • OCR • Form • CAPTURE Application created Human created Recognition • Office Documents • OCR • Form • HCR • Rich Media • ICR • Microfilm • OMR Indexing Input Designs • Barcode Application created • ERP Forms Processing E-Forms/Web-Forms • XML Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 39 • Financial Applications Aggregation • E-Billing COLD/ERM Input Categorization

CAPTURE Recognition Human created Recognition • Office Documents • OCR • Form • HCR CAPTURE Recognition Human created Recognition • Office Documents • OCR • Form • HCR • Rich Media • ICR • Microfilm • OMR Indexing Input Designs • Barcode Application created • ERP Forms Processing E-Forms/Web-Forms • XML Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 40 • Financial Applications Aggregation • E-Billing COLD/ERM Input Categorization

CAPTURE Forms Processing Human created Recognition • Office Documents • OCR • Form • CAPTURE Forms Processing Human created Recognition • Office Documents • OCR • Form • HCR • Rich Media • ICR • Microfilm • OMR Indexing Input Designs • Barcode Application created • ERP Forms Processing E-Forms/Web-Forms • XML Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 41 • Financial Applications Aggregation • E-Billing COLD/ERM Input Categorization

CAPTURE COLD Human created Recognition • Office Documents • OCR • Form • HCR CAPTURE COLD Human created Recognition • Office Documents • OCR • Form • HCR • Rich Media • ICR • Microfilm • OMR Indexing Input Designs • Barcode Application created • ERP Forms Processing E-Forms/Web-Forms • XML Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 42 • Financial Applications Aggregation • E-Billing COLD/ERM Input Categorization

CAPTURE Indexing & Classification Human created Recognition • Office Documents • OCR • Form CAPTURE Indexing & Classification Human created Recognition • Office Documents • OCR • Form • HCR • Rich Media • ICR • Microfilm • OMR Indexing Input Designs • Barcode Application created • ERP Forms Processing E-Forms/Web-Forms • XML Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 43 • Financial Applications Aggregation • E-Billing COLD/ERM Input Categorization

MANAGE Collab DM WCM Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer MANAGE Collab DM WCM Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 44 WF/ BPM RM

MANAGE Collab DM WCM Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer MANAGE Collab DM WCM Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 45 WF/ BPM RM

MANAGE Document Management • Check-in/Check-out • Version Management • Search and Navigation • Visualization MANAGE Document Management • Check-in/Check-out • Version Management • Search and Navigation • Visualization Collab DM STORE Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 46 WF/ BPM RM WCM

MANAGE Collaboration • Collaborative authoring • Knowlege bases • Whiteboards • Video conferencing • MANAGE Collaboration • Collaborative authoring • Knowlege bases • Whiteboards • Video conferencing • Consolidation of information Collab DM STORE Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 47 WF/ BPM RM WCM

MANAGE Web Content Management • Content creation • Publication process • Conversion • Security MANAGE Web Content Management • Content creation • Publication process • Conversion • Security • Web site visualization Collab DM STORE Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 48 WF/ BPM RM WCM

MANAGE Records Management • Filing structures and file plans • Thesaurus • Retention periods MANAGE Records Management • Filing structures and file plans • Thesaurus • Retention periods • Metadata • Archive management DM Collab STORE Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 49 WF/ BPM RM WCM

MANAGE Business Process Management • Process and structure organization • Process design • Vizualisation MANAGE Business Process Management • Process and structure organization • Process design • Vizualisation of Process • Routing Collab • Monitoring DM • Parallel and sequential processing • Reminders, deadlines STORE • Checking • Logging Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 50 WF/ BPM RM WCM

STORE Repositories Library Services Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer STORE Repositories Library Services Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 51 Technologies

STORE • File Systems • Content Management Systems • Databases • Data Warehouses Enterprise STORE • File Systems • Content Management Systems • Databases • Data Warehouses Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 52 Repositories

STORE • • Search/Retrieval Version Control Check In/Check Out Audit Trail Library Services Enterprise STORE • • Search/Retrieval Version Control Check In/Check Out Audit Trail Library Services Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 53

STORE • Hard Disk • RAID • SAN • NAS • Optical • OD STORE • Hard Disk • RAID • SAN • NAS • Optical • OD • DVD • CD • Tape Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 54 Technologies

STORE Repositories ILM Information Lifecycle Management Library Services Enterprise Content Management Definitions, components, and STORE Repositories ILM Information Lifecycle Management Library Services Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 55 Technologies

PRESERVE Archive • • • Enterprise Content Management Definitions, components, and challenges Dr. Ulrich PRESERVE Archive • • • Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 56 Paper Microfilm NAS/SAN WORM HD WORM OD WORM TAPE Deletion

PRESERVE Long-term archiving Digital optical storage media: • WORM OD (Write Once Read Many PRESERVE Long-term archiving Digital optical storage media: • WORM OD (Write Once Read Many Optical Disk) • CD (Compact Disk) • DVD (Digital Versatile Disk) Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 57

PRESERVE Long-term archiving Digital optical storage media: • WORM OD (Write Once Read Many PRESERVE Long-term archiving Digital optical storage media: • WORM OD (Write Once Read Many Optical Disk) • CD (Compact Disk) • DVD (Digital Versatile Disk) Is there still a need for „True“ WORM media? Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 58

PRESERVE Long-term archiving Digital optical storage media: • WORM OD (Write Once Read Many PRESERVE Long-term archiving Digital optical storage media: • WORM OD (Write Once Read Many Optical Disk) • CD (Compact Disk) • DVD (Digital Versatile Disk) Is there still a need for „True“ WORM media? Alternatives • WORM Tape • WORM Harddisk with special software/firmware proctection Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 59

PRESERVE Archive • • • Enterprise Content Management Definitions, components, and challenges Dr. Ulrich PRESERVE Archive • • • Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 60 Paper Mikrofilm NAS/SAN CAS WORM-TAPE Long-term Archiving implies Continuous Migration Deletion

DELIVER Output Management • Email and Fax • Datatransfer via EDI, XML and other DELIVER Output Management • Email and Fax • Datatransfer via EDI, XML and other formats Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 61 • Digital TV • Paper

DELIVER Transformation • Email and Fax • Datatransfer via Enterprise Content Management Definitions, components, DELIVER Transformation • Email and Fax • Datatransfer via Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 62 • Digital TV • Paper

DELIVER Security • Email and Fax • Datatransfer via EDI, XML and other formats DELIVER Security • Email and Fax • Datatransfer via EDI, XML and other formats Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 63 • Digital TV • Paper

DELIVER Distribution Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT DELIVER Distribution Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 64

ECM Model 2003 MANAGE Collab DM STORE CAPTURE WCM DELIVER WF/ BPM Enterprise Content ECM Model 2003 MANAGE Collab DM STORE CAPTURE WCM DELIVER WF/ BPM Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 65 RM PRESERVE ECM House 2005

ECM House Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT ECM House Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 66

ECM House Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT ECM House Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 67

New residents in the ECM-House Enterprise Content Management Definitions, components, and challenges Dr. Ulrich New residents in the ECM-House Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 68 • • • DAM Digital Asset Management E-Mail Management EAI Enterprise Application Integration Search/Retrieval Content Integration Backup/Recovery Longterm Archival Migration Localization DRM Digital Rights Management

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 69

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 70

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 71

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 72

 • ECM Suites • ECM integrated Systems • ECM Components & Services Enterprise • ECM Suites • ECM integrated Systems • ECM Components & Services Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 73

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 74

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 75

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 76

Competing vendors Collaboration em W C M ag an m /P or t pu Competing vendors Collaboration em W C M ag an m /P or t pu ta l ut O ab as e gr te D n at io at PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 77 H ar d w ar e ERP-Workflow/ Records Manag. t en In Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer ECM Storage/Archivierung

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 78

International ECM Vendors • • IBM File. Net EMC Documentum Open. Text • Hummingbird, International ECM Vendors • • IBM File. Net EMC Documentum Open. Text • Hummingbird, Mobius, Banc. Tec, On. Base and others Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 79

Midsize ECM Vendors • • • Ceyoniq d. velop Docuware Easy ELO H&S Optimal Midsize ECM Vendors • • • Ceyoniq d. velop Docuware Easy ELO H&S Optimal Systems Saperion SER Zylab Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 80 • and some 100 more

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 81

Collaboration • Microsoft Vista with Workflow, Sharepoint Portal Server, Info. Path, Exchange • IBM Collaboration • Microsoft Vista with Workflow, Sharepoint Portal Server, Info. Path, Exchange • IBM Websphere, Domino • Oracle Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer 10 g Content Services, Workflow PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 82

Output Management • • Adobe Betasystems ISIS XEROX • and others Enterprise Content Management Output Management • • Adobe Betasystems ISIS XEROX • and others Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 83

„Printer“-Hardware • • • XEROX CANON Brother Lexmark Ricoh Enterprise Content Management Definitions, components, „Printer“-Hardware • • • XEROX CANON Brother Lexmark Ricoh Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer • and others PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 84

Databases • IBM • Oracle • Microsoft • and others Enterprise Content Management Definitions, Databases • IBM • Oracle • Microsoft • and others Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 85

Storage-System Vendors • • • EMC HDS HP IBM Net. App SUN Enterprise Content Storage-System Vendors • • • EMC HDS HP IBM Net. App SUN Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer • and others PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 86

System Vendors • More and more … Enterprise Content Management Definitions, components, and challenges System Vendors • More and more … Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 87

ERP Standard-Software • SAP • Oracle • Sage • and others Enterprise Content Management ERP Standard-Software • SAP • Oracle • Sage • and others Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 88

Web Content Management • Vignette • Stellent • Interwoven • and many others • Web Content Management • Vignette • Stellent • Interwoven • and many others • … as well as Open Source … Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 89

The market grows fast … Enterprise Content Management Definitions, components, and challenges Dr. Ulrich The market grows fast … Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 90

The market grows fast … But the growth is shared among many old and The market grows fast … But the growth is shared among many old and new competitors Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 91

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 92

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 93 © Copyright PROJECT CONSULT Gmb. H 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001 -2002 © PROJECT CONSULT 2002

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 94 © Copyright PROJECT CONSULT Gmb. H 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001 -2002 © PROJECT CONSULT 2002

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 95 © Copyright PROJECT CONSULT Gmb. H 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001 -2002 © PROJECT CONSULT 2002

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 96

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 97

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 98

ECM with its comprehensive goal is not a product, but rather a vision, a ECM with its comprehensive goal is not a product, but rather a vision, a strategy, and at best a solution portfolio. The claim of having one solution for every application from a single source is simply not realistic. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 99

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 100

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 101

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 102

WCM, ECM, portals and other document related technologies are blending together. Only a few WCM, ECM, portals and other document related technologies are blending together. Only a few vendor portfolios come up to ECM’s claims. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 103

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 104

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 105

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 106

The market is swamped with ECM products and ECM components. Like the other software The market is swamped with ECM products and ECM components. Like the other software and IT market segments, the ECM market will consolidate. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 107

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 108

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 109

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 110

Information has only inherent value when it is used as knowledge in processes. The Information has only inherent value when it is used as knowledge in processes. The value of information must be considered in planning and operations alike, and justifies investments in ECM as infrastructure. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 111

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 112

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 113

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 114

The dangerous dependence on the availability and correctness of electronic information is constantly growing. The dangerous dependence on the availability and correctness of electronic information is constantly growing. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 115 Companies, government and society are already today completely dependent on the availability of electronic information.

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 116

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 117

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 118

We suffer from information overflow. Identifying the valuable, important information is a tedious process. We suffer from information overflow. Identifying the valuable, important information is a tedious process. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 119 Systematic, accurate, and focussed access to exponentially growing information volumes gets more and more important.

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 120

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 121

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 122

The first gaps in electronic information preservation have occurred. Electronic knowledge has already been The first gaps in electronic information preservation have occurred. Electronic knowledge has already been irretrievably lost. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 123 The orderly and long-term usable storage of valuable information is growing in importance.

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 124

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 125

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 126

The real value of ECM solutions is not adequatly communicated to the potential endusers The real value of ECM solutions is not adequatly communicated to the potential endusers and decision makers. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 127 The necessity of ECM is an issue for the management of every company and has to be communicated in regard to business issues, business continuity, compliance, and competition implications.

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 128

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 129

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 130

ECM will become infrastructure at the level of operating systems, databases and software services. ECM will become infrastructure at the level of operating systems, databases and software services. ECM basic functionality is a commodity. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 131

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 132

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 133

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 134

The change of a physical, tangible world of information into a virtual world. Our The change of a physical, tangible world of information into a virtual world. Our children will laugh about the problems we face today. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 135

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 136

Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 137 © Copyright PROJECT CONSULT Gmb. H 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001 -2002 © PROJECT CONSULT 2002

This presentation and the related text documentation in English, German and French can be This presentation and the related text documentation in English, German and French can be downloaded from our website: www. PROJECT-CONSULT. com Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer Gmb. H Breitenfelder Straße 17 20251 Hamburg www. project-consult. com © PROJECT CONSULT 2006 138 Dr. Ulrich Kampffmeyer E-Mail: Ulrich. [email protected] com