Ensuring Safe Evacuation of our Disabled Guests Richard Raeburn Senior Manager Safety & Security - Europe
Safety & Security Team • 3 Senior Regional Managers • Corporate Policy Production • Legal Compliance & Technical Advice • Hotel Auditing • New Openings/Conversions • European Estate • Manage 10 UK Area/Hotel Safety Managers • Responsible for: • Fire Safety • Crisis Management & Business Recovery • (Disability Compliance) • Trading Standards • Food Safety • Private Sector Housing (HMOs) • Occupational Health & Safety • Licensing Enforcement Issues • Hotel Security • Environmental – Regulatory Issues. (E. g. Noise, Statutory Nuisance)
Fire Safety Partnerships Lead Authority Partner Lothian & Borders Fire & Rescue Service Memorandum of Understanding London Fire Brigade & Hilton Worldwide 1 st Agreement between London Fire Brigade and a Hotel Chain
Hilton in the UK & Ireland • 79 Owned/Managed Hotels • 5 Brands within the Hilton Family • Millions of visitors per year • Hotels with up to 1000 Bedrooms • Conference Rooms holding up to 2000 delegates • Visitors of all kinds: Corporate, Tourism, Elderly, Family & Young Children, Disabled Conferences • Additional Fire Safety Factors to Consider: International Visitors, Sleeping Guests, Air Crew, Remote Locations, Hotel Staff Turnover
Identifying Disabled Guests – How Easy? • Reservations (Phone/Web) • Conference Organisers • Previous Stays & Hotel Knowledge • Family & Friends Bookings • Walk-Ins (No advance reservation) • No Detectable Disability • Reluctance to Advise Hotel Team • Size and Layout of Premises
Persons to Consider Mobility Impaired Visually Impaired Hearing Impaired Need to include persons with: Asthma Downs Syndrome Mental Health Conditions Dyslexia / Orientation Disorders Learning Difficulties Autism Behavioural Difficulties
How We Manage Evacuations. . . Personal Emergency Evacuation Plans We use 4 categories of PEEP –Guests (overnight stays) –Health Club Members –Conference and Events Delegates –Team Members
What is a PEEP? • Tailored to the individual’s needs, giving detailed information on their requirements during an escape. • A plan to allow those who may have difficulties during an evacuation to do so in the safest possible way and allowing them the maximum amount of time. • Produced by Hotel staff in conjunction with the individual where the plan is agreed based on their location and activities within our buildings. • Just because someone is disabled does not mean that a PEEP will be created.
PEEPs • We have a legal and moral duty to ensure a means of escape for all staff, guests and visitors • Emergency evacuation plans will not rely on the intervention of the Fire and Rescue Service • Failure could be viewed as a breach in legislation and as discrimination • Good communication with disabled people about fire or emergency evacuations is vital to ensure success
How We Manage Evacuations. . .
Reception Equipment Fixed or portable induction loops are provided and tested regularly to ensure conversation with Reception Staff is as good as possible for those with hearing impairments.
Example of Guest PEEP • Offered/Produced at Check-In • PEEPs sign must be displayed • Evacuation chairs are not considered as an automatic solution to the escape requirements of wheelchair users. • Copy of the PEEP given to the Guest and to those who are part of the evacuation plan. • The Fire Coordinator will receive a copy and will pass to the Fire & Rescue Service as necessary. • Other PEEPs follow the same format
PEEP Matrix
Emergency Support Equipment Non-Audible Alerts Evacuation & Wheelchairs Fire Keys Refuge Communications
Hotel Accessibility Pack • At the reservation stage a copy of the Hotels Accessibility Pack can be provided to the guest. The pack details hotel facilities before disabled guests arrive. • The Pack contains: – Accessible equipment available in the hotel – Details of services at the hotel and how disabled guests can access them – Details any obstacles such as steps that may pose mobility difficulties –Details of accessible room facilities –How to obtain further advice before the visit
Wider Fire Safety Precautions -Planned evacuations conducted 6 monthly (or more as required) -Fire Training (Days, Nights, Fire Team, Senior Managers, Emergency Procedures) -Fire Risk Assessment Annually -Annual Safety & Security Audits -Bi-Monthly Departmental Checks -Weekly Fire Alarm Tests -3 x 24 hr Fire & Security Tours -Emergency/Crisis Boxes/Grab bags - External PA Systems - Remote CCTV Monitoring -Nominated Contractors for all Fire Safety Systems’ Service and Maintenance -Annual Departmental & Management Disability Training
Any Questions ?
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