Enriching Your Microsoft UC Solution Integration vs

Enriching Your Microsoft UC Solution – Integration vs. Interoperability Michael Mc. Lean Unified Communications Specialist , Nortel Australia

Agenda ICA Overview Broad Complementary Portfolio for Unified Communications Business Grade Telephony Clients Conferencing Business Optimized networking Q&A Session

Nortel Global Leader in Communications & Networking Our Technology • 12000 R&D Employees • Over 5500 patents • Wireline, Cable, Wireless • #1 in Enterprise Telephony Lines • #2 in IP Business Telephony • #2 in Contact Center • #1 in Carrier VOIP • #1 WAN • #2 Carrier Grade Optical Our Clients Our People Our Presence • 83 Fortune 100 companies rely on Nortel Global Services • 1000 s of Vo. IP installations since 2003 • Designed, installed and launched 300 wireless networks in over 50 countries • Over 100 clients’ networks managed around the world including our own! • 100+ MCSE’s • MSFT GOLD partner • 200 Cert on MS UC • Industry-leading qualifications • Multi-vendor certifications • 1000+ network architects and engineers • 2200+ technical support engineers handle 20, 000 cases monthly • 500+ experienced project managers • Offices in 150 countries • 3 Network Management Centers support customers globally 24 x 7 x 365 • Hosted Solutions Center • 25 Service and Support Centers around the world • 2 Global Collaboration Centers • 10, 000 service professionals

Strategic Alliance Accelerate transformation to Vo. IP and UC Simplify and enhance how people work together Deliver the highest quality experience Extend Vo. IP and UC across the business Ease UC migration with end-to-end converged services

The ICA Journey Segmented Telephony Directory Telephony System Transformed Integrated Active Directory CS 1000, CS 2100/ 2000 App Suite AD LCS 2005 OCS 2007 Exchange UM Office Suite Business Processes Feature Servers Media Gateway OCS 200 x+ Exchange+ Office System Applications Desk Mobile Phone IM Conferencing Email Phone Legacy IP Office Phones Communicator Ease of deployment & management Breadth of portfolio CC Mobile Client Investment protection Single directory & identity Single, rich user experience Converged mobility UC Clients Open and extensible UC enabled business processes Software-based UC platform

The ICA Solution Set 2007 Contact Centre 6. 0 SIP Contact Centre Multimedia Conferencing SIP Conferencing Communications Server 1000 Enterprise Grade Telephony Unified Communications Devices Unified Clients Business Optimized Network Identity Presence & IM Unified Messaging

Business Grade Telephony Complete Telephony Integration

Nortel-Microsoft UC Differentiation Nortel-Microsoft UC Solution Other Vendor-Microsoft UC Solution Complimentary Architecture Parallel Architecture Presence Server Gateway IP-PBX One client for Remote Call Control AND as featured soft phone extension, One more client, presence engine, and middleware / gateway Single presence engine, and leverage Active Directory

CS 1000 Bringing Value to OCS Capabilities extended to OC clients include: Personal/Team/Departmental telephony features Network Call Queuing/Attendant Services Redundancy and Business Continuity Network Routing/Resource Selection Private & Public Network Interfaces Regulatory or Certification Requirements Contact Center and Business Process Integration Services and Business Process Integration Capabilities include: Gateway Services - TDM Gateway Access to PSTN/Private Networks Sensors and Location Services - Network Detection of Device Locations Media Services - OC soft clients access Meet Me conference bridge or IVR applications

Complimentary Integrated Architecture CS 1000 HLOC: 296 PSTN NRS 5 Mobile 4 MCM CS 1000 HLOC: 441 3 TDM Phone ESN: 441 -5431 1 Single Soft Client IP-Set ESN: 296 -1809 1 MOC: david@ica. com 2 OCS Consistent User Experience 2 Single Presence Engine Integrated Reliability 3 N: N OCS/CS 1 K MCM Active Directory 4 Sophisticated, Flexible dial plan integration 5 Extended telephony features OCS telephony leverage Global Homologation

Remote Call Control Telephony Control from Microsoft Desktop Telephony Call Control Make Call Answer Call Clear Connection Hold Call Single Step (Blind) Transfer Call Conference Call Generate Digits (DTMF) Control IP, Digital, & analog phones Forwarding Calls Forward all calls Deflect Location-Based Forwarding Telephony Presence Multimedia Session Initiation Video Communications Office Applications Integration Missed Call E-Mail and Click-to-Call Return Outlook, Word, Excel, Share. Point Remote Call Control – (SIP CTI)

Telephony Gateway & Services Enables native SIP integration from OCS to existing private and public telephony networks. Leverages CS 1000 resiliency and scaling. Simplified deployment via MCM and NRS. Simultaneous ringing of users clients regardless of where the call originates Active Directory Microsoft OCS With MCM Unified Messaging Nortel CS 1000 Twinning/PCA 13 Mediation Server PSTN

Unified Messaging CS 1000 Integration with Exchange 2007

Unified Messaging Exchange Unified Messaging + CS 1000 PSTN Mobile IP-Phones Nortel’s CS 1000* IP LCS 2005 Exchange 2007 with UM Active Directory Consolidate voicemail infrastructure Reduce complexity with native SIP support Increase manageability with common management tools Single directory to manage email, voicemail Legacy Phone Office Communicator Mobile Client for IM, email, voicemail

Solution Components Exchange UM 2007 + CS 1000 Solution Components Nortel Communication Server 1000 Microsoft® Exchange Server 2007 UM Release 5. 0 + Exchange Connector 64 -Bit Server Outlook 2007 Client Nortel UC Services Integration Service

Branch Office Solution Extending UC to the Branch Office

Transform your Branch Before After 7 average number of devices IT staff manages at the branch office. PSTN Consolidate and simplify with UC Integrated Branch Reduced Capex & Opex Superior Quality Of Experience Embedded Microsoft Intelligence High performance with multiple functions WAN Firewall CS 1000 PSTN WAN Router Server w/ Microsoft Mediation Desk Phone L 2 Switch with POE IM Conferencing Email Wireless Access Point Desk Phone IM Conferencing Email Wireless Access Point

UC Branch Architecture Role Enterprise secure UC Cloud HQ CS 1000 Centralized Call Server (OCS at HQ) Secure SIP (SIP over TLS over TCP) Secure Media (SRTP) Clients interact with OCS Server directly OCS Mediation Server connects to MG ICA UC Integrated Branch Security WAN Advanced Routing Media Gateway Ethernet OC WLAN Quality of Experience Managemen t IP Fax PBX PSTN Connects UC Cloud to PSTN (via media gateway) Works only when OC Client makes call to PSTN Call received on PSTN Translates Secure SIP to simple SIP Transcodes (RTA<->G. 711) It is a B 2 BUA Media gateways only interact with Mediation Servers

UC Branch Check List LCS 2005 Integration at branch locations OCS 2007 Integration at branch locations Branch consolidation - Integrated WAN, routing, LAN switching with POE, security services, media gateway and Microsoft Mediation technology Integrated Microsoft Mediation technology a a Only device to support MS Mediation technology High Gig E densities a 4314 offers 58 Industry leading Vo. IP roadmap a CS 1 K and Microsoft OCS integration Proven Reliability a Tolly Tested Effective WAN Bandwidth utilization a Tolly Tested 20

Clients

LG-Nortel IP Phone and Adapters for Microsoft OCS LG-Nortel IP Phone 8540 Person Centric Operation Large Display : 5. 7” & Touch screen operation Phone book with presence display Plug & Play – retrieve personal settings when user logs-in Customizable Widget button – Applications or shortcut menu Wideband audio Full duplex speak phone Presence setting/indicator Styling LG-Nortel USB Phone for Microsoft OCS USB Headphone Speakerphone Mute UC Logo Requires Microsoft OCS Client Call controls Off hook/On hook, Mute, Volume controls, Call forwarding Indicators Call active, Mute on, Message waiting, Call forwarding Wideband audio Full duplex speak phone Presence setting/indicator Styling LG-Nortel Headset with Bluetooth® wireless technology for Microsoft OCS Presence Earbud USB Bluetooth Module Requires Microsoft OCS Client Call controls Off hook/On hook, Volume controls, Mute Indicators Call active 22 Presence setting/indicator Wideband audio / Bluetooth (RF 16 K) Security 8 hour talk time

Nortel IP Client Diversity IP clients offer users familiar feature set Support SRTP &USEC High quality audio Flexible User Interface Built-in touch screen adds convenience & intelligence Superior multimedia experience Leverages application servers for customized content WLAN devices offer Security 40 bit WEP, 128 bit WEP UC Enabled Across Entire Client Portfolio

Nortel Multimedia Conferencing

Nortel Multi-Media Conferencing + OCS Solution • • Nortel Multi Media Conferencing Microsoft OCS Conferencing Audio/Video Conferencing RTA/RTV Codecs Web Conferencing Round. Table Panoramic Device MOC & LM Console Microsoft OCS 2007 Nortel’s IP - PBX PSTN IP-Phones Legacy Phone Mobile Video with LCS ITU-T H. 263: low bit rate video codec NNVC: MPEG-4 based video codec • Audio Conferencing • PSTN Dial-in • TUI for participants/chair control • Operator Control • Music/Message on hold • G. 711 Alaw & Ulaw / G. 729 A • Dynamic Pass Codes • Chair assigned entry code • Fast Start • Conference Recording • Compressed Recordings (MS GSM Codec) • Broad Language Support • Real-time Qo. S metric tracking • Up to 8 NMCs can be clustered • Session balancing across cluster

NMC + OCS Solution Benefits Single unified client Seamless escalation to video conference Easy to use, reservation less & IP always on Nortel More effective collaboration Multi Media Support remote/mobile workers &Conferencing geographically distributed teams On premise solution reduces cost Rich chairperson security controls Simplified deployment with single client and consistent user experience Leverage investment: IP-PBX, OCS, Active Directory and conferencing PSTN Mobile Nortel’s IP - PBX SIP Network Microsoft OCS 2007 Active Directory IP-Phones Legacy Phone MOC & LM Console

NMC Check List External PSTN secure dial-in access to audio conference Access to audio bridge for all client types (IP/TDN telsets, OC clients, PSTN sets, mobile phones, etc… DTMF access) Scalable Conferencing solution a a a >4000 audio ports per cluster (add clusters to scale) Resilient / Redundant solution a N+1 (N =7) support per cluster Geo-Redundancy In service upgrades Proven Reliability a Based on Nortel Meet-me conf Telephony user interface, eg access to commands from telset (non-OC client) devices a LCS 2005 Integration a a OCS 2007 Integration

Business Optimized Networking

Business Optimized Networking Resilient IP Core (Nortel Ethernet Switching) OCS Load balancing (Nortel Application Switches) Application Acceleration (Business Continuity System, Nortel Application Accelerator) Security (Microsoft NAP – Nortel NSA)

High Performance & Reliable IP Core Switch Clustering Link and Nodal Redundancy Split Multilink Trunking (SMLT & RSMLT) No reliance on Spanning Tree Protocol (STP) Sub-second stateful failover Virtual “Switch” Fabric Centralized or distributed Increased performance using full capacity No Single point of failure Scalable Standalone / Stackable / Modular Chassis Single pair / Square / Full Mesh Trunks distributed between switches in a stack Trunks distributed between slots Trunks distributed between switches in a cluster Virtual Switching Fabric

LCS / OCS Server Protection Nortel Application Switch (NAS) Secures against internal and external threats Placed in front of LCS/OCS Access Edge servers to speed/ balance traffic an secure against internal or external attacks LCS/OCS Servers NAS SSL Accelerators Placed at network edge to loadbalance firewalls and protect OCS Edge Servers from Do. S attack as well as bandwidth management. Firewalls NAS Switches

Application Accelerator 510/610 What are the benefits? End User Productivity Significant reduction in wait times Bandwidth Reduction More concurrent sessions Less latency for all traffic Server Offload Reduces processing requirements (e. g. compression) up to 40% Offload of SSL for greater savings No need for expensive encryption cards in servers Eases SSL certificate mgmt New

UC Lifecycle Services Program Management Delivers Predictable Outcomes ! Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 UC PLAN: Engineer, Assess UC DEPLOY & INTEGRATE UC SUPPORT UC MANAGED SERVICES UC Assessment & UC Engineering Integrate Nortel & Microsoft Environment Support the joint Nortel & Microsoft Solution I P UC ADVISE: Consultancy Architecture Design, POC, Business Case Development Mobi le Obtain Productivity and Cost Efficiencies

ICA Differentiators Integration vs. Interoperability Committed Product R&D • Nortel + Microsoft is the only combination of vendors with a committed joint roadmap that ensures long-term investment protection for customers across PBX, IM/Presence, Messaging, Conferencing, Contact Center, Devices, Data, and Mobility Investment Protection Joint Co. E • Nortel + Microsoft staff at the collaboration centers provide unique capability for customers to evaluate the solutions. Reduces risk of deployment. Provides assistance on design. Proven Solutions Software-centric approach • No gateways or hardware between Nortel and Microsoft, reducing points of failure and simplifying manageability and infrastructure Reduced Cost Easier to support Single identity & presence • Nortel + Microsoft are betting on Active Directory and Microsoft’s presence engine unlike other vendors who are requiring a parallel architecture and infrastructure. Single Directory means reduced cost of integration, management and provisioning Common UC Foundation Unique user experience • Nortel + Microsoft are committed to one single client – Office Communicator – across IM, presence, Unified Messaging, conferencing, voice, and contact center across fixed and mobile environments Integrated Experience & Agility Devices leadership • Nortel and LG Nortel will offer the most complete range of UC devices compatible with Microsoft UC solutions Innovative Experience Simplified pricing and licensing • Nortel and Microsoft are moving towards aligning their pricing structure for UC joint solutions. Easy to buy Worldwide showcase • Over 100 locations worldwide have ICA solutions available so customers can get hands-on experience, including Microsoft MTCs , all Nortel EBCs, and many Nortel sales offices Broadly available

Ask for a Demonstration Come Visit our Stand Native Integration OCS to CS 1000 Multimedia Conferencing from Live Meeting LG-Nortel OCS Devices Nortel IP Clients Native Integration Exchange UM to CS 1000

Q&A Come Visit our Stand ** Catalina Giveaway ** Native Integration OCS to CS 1000 Multimedia Conferencing from Live Meeting LG-Nortel OCS Devices Nortel IP Clients Native Integration Exchange UM to CS 1000

Thank You Come Visit our Stand Native Integration OCS to CS 1000 Multimedia Conferencing from Live Meeting LG-Nortel OCS Devices Nortel IP Clients Native Integration Exchange UM to CS 1000